The first of April is infamous for being the day when everyone gets caught out one way or another. But if you suddenly have no network access on the 3rd of April, it won’t be a joke. It’s more likely that you forgot to reactivate in time.
Unfortunately network reactivation is a requirement for network usage, but also a fairly fast and painless process.
All network users will receive an e-mail from helpinfo@sun.ac.za well in advance with the warning that your username will expire shortly if you do not reactivate. To save yourself unnecessary frustration, immediately log on to http://www.sun.ac.za/useradm and select “Reactivate username for 2013”.
Make sure you select the correct option. Reactivation is not the same process as changing your password, so don’t click on “Change password”.
The moment your reactivation is submitted, your cost centre manager be e-mailed and able to approve your application. A daily e-mail will also remind the responsible manager of the request and he/she will be able to approve it by logging on at http://www.sun.ac.za/useradm, selecting “Cost Centre Admin” and view and approve all applications.
Make sure you submit your request early as cost centre managers still have to approve it before 30 March and only then will your access be reactivated.
If you have been caught off guard and without network access on 1 April, first try the self help option at http://www.sun.ac.za/useradm. (from someone else’s device of course!) Select “Reactivate Expired Username” and your username and ID number will be requested to verify it’s you.
You can also contact the IT Service Centre. However, keep in mind that this is usually one of the busiest days of the year at the Service Desk so you’ll have to practice a bit of patience and wait longer than usual.
We also compiled a few FAQ’s to try and answer most of your questions (see below). For any additional enquiries, contact help@sun.ac.za
FAQ’S
1. Why do I have to reactivate each year?
To ensure access to network services.
2. To what services will reactivation give me access?
Personal network space (H-drive), departemental shared space (G-drive), e-mail and internet
3. What is the cost of reactivation?
R177-00
4. Are the costs for the different network services billed seperately?
No, but take note that internet usage is levied as it’s generated.
5. What is the procedure for reactivation?
Log on at http://www.sun.ac.za/useradm and select “Reactivate username for 2013”, familiarise yourself with the ECP’s content, select the network services you require, make sure the cost point is correct and click on “Submit”.
6. What is the ECP and do I really have to read and understand it before I reactivate?
The Electronic Communication Policy contains important imformation regarding staff member’s responsibilities when using the SU network. It’s essential that you read and understand it’s contents before reactivation.
7. Can cost centres be changed during the reactivation process?
Yes, changes can be made while reactivating.
8. When will my current networkreactivation expire?
30 March2013
9. I can’t reactivate! What now?
Send an e-mail to help@sun.ac.za with a clear explanation of your problem.
10. What happens after I submitted my reactivation application?
The cost centre manager receives and e-mail with the request and processes the application.
11. Should students also reactivate?
No. There are exceptions if undergraduate students have HR rolls.
12. Can postgraduate Masters and Doctoral students reactivate if they work in departments and have a roll at HR?
Yes.
13. What is the responsibility of the cost centre manager?
Managers have to regularly log in to http://www.sun.ac.za/useradm and use the “Cost Centre Admin”-option to go through and process applications.
14. What happens if the cost centre manager isn’t available to approve applications?
Another temporary cost point manager can be assigned by the person responsible for the cost centre.
15. How does a cost centre manager know their are pending applications?
Managers receive a daily e-mail reminding them or they can log in at http://www.sun.ac.za/useradm and select the “Cost Centre Admin” option.
16. What is the difference between a cost centre manager and the person responsible for the cost centre? (according to the financial system)?
The responsible person for a cost centre and the cost centre manager can both approve applications for SU network services.
17. How are staff reminded to reactivate?
E-mails are sent from helpinfo@sun.ac.za to remind staff of annual reregistration expiry dates.
18. It’s April 1st and I have’t reactivated. Can I still reregister?
Sign on at http://www.sun.ac.za/useradm and select “Reactivate Expired Username”. Take note: The application still has to be processed by a responsible cost centre manager before network registration is activated.
19. Who can I contact to establish if my application was successful?
Your cost centre mangager.
20. What do I do if my cost centre manager rejected my application?
Log in at http://www.sun.ac.za/useradm, select “Reactivate username for 2013” and make sure you entered the correct cost centre.
INFORMATION SUPPLIED BY PETRO UYS
Die eerste April is berug as die dag waarop almal uitgevang word en jy alles met `n knippie sout moet neem. Maar as jy skielik op die derde April geen netwerktoegang het nie, gaan dit nie `n grappie wees nie. Dis meer waarskynlik dat jy nie betyds heraktiveer het vir netwerktoegang nie.
Heraktivering is `n jaarlikse vereiste en `n redelike vinnige en pynlose proses.
Alle gebruikers ontvang vroegtydig `n e-pos van helpinfo@sun.ac.za met die boodskap dat jou gebruikernaam binnekort gaan verval indien jy nie betyds heraktiveer nie. Om vir jouself onnodige frustrasie te spaar, teken dadelik aan op http://www.sun.ac.za/useradm en selekteer die “Reactivate username for 2013”.
Maak asb seker dat jy die regte opsie selekteer – heraktivering is nie dieselfde as wagwoordverandering nie. Moenie kliek op “Change password” nie.
Sodra jou aansoek om heraktivering ingedien is, kry die betrokke kostepuntbestuurder ‘n e-pos en kan die aansoek hanteer word. Een epos word daagliks gestuur aan die kostepuntbestuurders. Kostepuntbestuurders teken aan by http://www.sun.ac.za/useradm en selekteer die “Cost Centre Admin”-opsie om aansoeke te sien en goed te keur.
Maak asb seker dat jou heraktivering betyds gedoen word aangesien jou kostepuntbestuurder dit nog moet goedkeur voor 30 Maart en jou toegang eers daarna heraktiveer sal word.
Indien jy onkant gevang word op 1 April en nie meer netwerktoegang het, probeer eers die selfhelp opsie by http://www.sun.ac.za/useradm. (jy sal natuurlik iemand anders se rekenaar of een van jou ander toestelle moet gebruik) Selekteer “Reactivate Expired Username” en jou gebruikersnaam en ID-nommer sal versoek word om te bevestig dis jy.
Jy kan ook die IT Dienstoonbank kontak, maar ongelukkig is dit ook een van die Dienstoonbank se besigste dae juis om hierdie rede en mag jy dalk geduldig moet wees en lank wag.
Ons het `n paar FAQ’s saamgestel wat hopelik die meeste vrae sal beantwoord (sien onder) en enige addisionele navrae kan per epos gerig word aan help@sun.ac.za
FAQ’S
1. Hoekom moet jaarlikse heraktivering gedoen moet word?
Om toegang tot netwerkdienste te verseker
2. Tot watter IT-dienste gee heraktivering toegang?
Persoonlike netwerkspasie (H-skyf), departementele deelspasie (G-skyf), epos, internet
3. Wat is die koste verbonde aan heraktivering?
R177-00
4. Word die verskillende netwerkdienste se kostes apart gehef?
Nee, maar let wel internetgebruik word gehef soos dit genereer word.
5. Wat is die prosedure wat gevolg moet word om te heraktiveer?
Teken aan by http://www.sun.ac.za/useradm en selekteer “Reactivate username for 2013”, vergewis jouself van die inhoud van die EKB, selekteer die netwerkdienste wat u benodig, maak seker dat die korrekte kostepunt op die skerm is, en kliek op “Submit”.
6. Wat is die EKB en moet ek die inhoud lees en verstaan voordat ek heraktiveer?
Die Elektroniese Kommunikasiebeleid bevat belangrike inligting insake personeellid se verantwoordelikheid wanneer hy/sy die US-netwerkdienste gebruik en dis noodsaaklik dat jy die eers deurlees en aanvaar voordat jy herregistreer.
7. Kan kostepunte gewysig word tydens die heraktiveringsproses?
Ja, veranderinge kan aangebring word tydens die registrasieproses.
8. Wanneer verval my netwerktoegang?
30 Maart 2013
9. Ek kry nie heraktiveer nie. Wat nou?
Stuur epos aan help@sun.ac.za met `n verduideliking van jou probleem
10. Watter proses word volg as ek die aansoek vir heraktivering afgehandel het?
Kostepuntbestuurder ontvang `n e-pos met die versoek en verwerk die versoeke.
11. Moet voorgraadse studente ook heraktiveer?
Nee. Daar is wel uitsonderings as voorgraadse studente rolle by MHB het
12. Kan nagraadse Magister en Doktorale studente heraktiveer indien hulle by departemente werksaam is en rolle by MBH het?
Ja.
13. Wat is die kostepuntbestuurder se verantwoordelikheid?
Kostepuntbestuurders moet gereeld aanteken by http://www.sun.ac.za/useradm en die “Cost Centre Admin”-opsie gebruik om aansoeke deur te gaan en te verwerk.
14. Wat gebeur as die kostepuntbestuurder nie beskikbaar is om aansoeke vir heraktivering goed te keur nie?
‘n Ander kostepuntbestuurder kan tydelik aangewys word deur die verantwoordelike persoon vir die kostepunt.
15. Hoe weet ‘n kostepuntbestuurder dat daar aansoeke is wat goedgekeur moet word?
Kostepuntbestuurders kry een keer per dag ‘n e-pos, of die kostepuntbestuurder kan aanteken by http://www.sun.ac.za/useradm en die “Cost Centre Admin”-opsie selekteer.
16. Wat is die verskil tussen ‘n kostepuntbestuurder en die persoon wat verantwoordelik is vir ‘n kostepunt (volgens die finansiële stelsel)?
Die verantwoordelike persoon vir ‘n kostepunt, (volgens die finansiële stelsel), en die kostepuntbestuurder kan beide aansoeke vir SU netwerkdienste hanteer.
17. Hoe word personeel op hoogte gehou van hulle aansoeke vir heraktivering?
Eposse word gestuur vanaf helpinfo@sun.ac.za om personeel te herinner aan die jaarlikse heraktivering-sperdatums.
18. Dis 1 April 2013 en ek het nog nie herregistreer nie. Kan ek nog heraktivering?
Teken aan by http://www.sun.ac.za/useradm en selekteer “Reactivate Expired Username”. Let wel: Die aansoek moet eers deur ‘n verantwoordelike kostepuntbestuurder hanteer word voordat toegang aktiveer sal word.
19. Wie kan ek bel om uit te vind of my heraktiveringsaansoek suksesvol was?
Jou kostepuntbestuurder
20. Wat moet ek doen as die kostepuntbestuurder my aansoek afkeur?
Teken weer aan by http://www.sun.ac.za/useradm en selekteer die “Reactivate username for 2013”-opsie, maar maak seker wat die korrekte kostepunt is.
INLIGTING VERSKAF DEUR PETRO UYS
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