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This will mean that, for certain services, including Microsoft Outlook, Teams, etc. you )] TJ ET BT 61.016 471.099 Td /F3 9.0 Tf [(will be prompted to provide more information in order to authenticate your identity as a Stellenbosch University student or )] TJ ET BT 61.016 460.110 Td /F3 9.0 Tf [(staff member. )] TJ ET 0.373 0.169 0.255 rg BT 118.535 460.110 Td /F3 9.0 Tf [(More about MFA here.)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 118.535 458.959 m 208.571 458.959 l S 0.400 0.400 0.400 rg BT 208.571 460.110 Td /F3 9.0 Tf [(†)] TJ ET BT 61.016 440.121 Td /F4 9.0 Tf [(Why is it so important†that I†enrol†for MFA?††)] TJ ET BT 61.016 420.132 Td /F3 9.0 Tf [(By enrolling for MFA)] TJ ET BT 142.538 420.132 Td /F3 9.0 Tf [(,)] TJ ET BT 145.040 420.132 Td /F3 9.0 Tf [(†you ensure that your account is†)] TJ ET BT 275.108 420.132 Td /F3 9.0 Tf [(more†)] TJ ET BT 298.112 420.132 Td /F3 9.0 Tf [(secure.)] TJ ET BT 327.623 420.132 Td /F3 9.0 Tf [(† You are protecting your own data \(including your HR, )] TJ ET BT 61.016 409.143 Td /F3 9.0 Tf [(payment details, etc.\), your colleagues and the university.)] TJ ET BT 61.016 389.154 Td /F4 9.0 Tf [(How do I†enrol†for†MFA?)] TJ ET BT 165.020 389.154 Td /F3 9.0 Tf [(†)] TJ ET BT 61.016 369.165 Td /F3 9.0 Tf [(By following the steps set out in the†)] TJ ET 0.373 0.169 0.255 rg BT 204.593 369.165 Td /F3 9.0 Tf [(.pdf document.)] TJ ET 0.18 w 0 J [ ] 0 d 204.593 368.014 m 264.128 368.014 l S 0.400 0.400 0.400 rg BT 264.128 369.165 Td /F3 9.0 Tf [(†)] TJ ET BT 61.016 349.176 Td /F4 9.0 Tf [(What must I do if the document does not open?†)] TJ ET BT 61.016 329.187 Td /F3 9.0 Tf [(If the document does not open, it could be due to a slow internet connection or you do not have a PDF reader \(e.g. Adobe )] TJ ET BT 61.016 318.198 Td /F3 9.0 Tf [(Acrobat\) installed. Please also clear your browser history or try to open the link in a different browser.?)] TJ ET BT 468.176 318.198 Td /F3 9.0 Tf [(†)] TJ ET BT 61.016 298.209 Td /F4 9.0 Tf [(How can a PDF reader be installed?†)] TJ ET BT 61.016 278.220 Td /F3 9.0 Tf [(Please raise a request on the ICT Partner Portal that is available at)] TJ ET BT 327.641 278.220 Td /F3 9.0 Tf [(†)] TJ ET 0.373 0.169 0.255 rg BT 330.143 278.220 Td /F3 9.0 Tf [(https://servicedesk.sun.ac.za)] TJ ET 0.18 w 0 J [ ] 0 d 330.143 277.069 m 445.694 277.069 l S 0.400 0.400 0.400 rg BT 445.694 278.220 Td /F3 9.0 Tf [(†)] TJ ET BT 448.196 278.220 Td /F3 9.0 Tf [(†)] TJ ET BT 61.016 258.231 Td /F4 9.0 Tf [(What can I do if I have problems to enrol for MFA?†)] TJ ET BT 61.016 238.242 Td /F3 9.0 Tf [(If you are struggling to†)] TJ ET BT 152.564 238.242 Td /F3 9.0 Tf [(enrol)] TJ ET BT 172.571 238.242 Td /F3 9.0 Tf [(†for)] TJ ET BT 185.576 238.242 Td /F3 9.0 Tf [(†MFA, please†)] TJ ET BT 241.097 238.242 Td /F3 9.0 Tf [(log a)] TJ ET BT 260.609 238.242 Td /F3 9.0 Tf [(†request on†)] TJ ET BT 308.138 238.242 Td /F3 9.0 Tf [(the)] TJ ET BT 320.648 238.242 Td /F3 9.0 Tf [(†)] TJ ET 0.373 0.169 0.255 rg BT 323.150 238.242 Td /F3 9.0 Tf [(ICT Partner Portal)] TJ ET 0.18 w 0 J [ ] 0 d 323.150 237.091 m 395.672 237.091 l S 0.400 0.400 0.400 rg BT 395.672 238.242 Td /F3 9.0 Tf [(†and a technician will contact you.?)] TJ ET BT 534.740 238.242 Td /F3 9.0 Tf [(†)] TJ ET BT 61.016 218.253 Td /F4 9.0 Tf [(When do I have to†enrol†for MFA?†)] TJ ET BT 61.016 198.264 Td /F3 9.0 Tf [(Please†)] TJ ET BT 91.031 198.264 Td /F3 9.0 Tf [(enrol)] TJ ET BT 111.038 198.264 Td /F3 9.0 Tf [( for MFA as soon as possible. It is critical that all our staff and students use two-factor authentication.†)] TJ ET BT 61.016 178.275 Td /F4 9.0 Tf [(How will I know that I have successfully enrolled for MFA?†)] TJ ET BT 61.016 158.286 Td /F3 9.0 Tf [(A confirmation message will be displayed on the last screen of the†)] TJ ET BT 326.633 158.286 Td /F3 9.0 Tf [(enrolment)] TJ ET BT 366.647 158.286 Td /F3 9.0 Tf [(†process.)] TJ ET BT 403.160 158.286 Td /F3 9.0 Tf [(†)] TJ ET BT 61.016 147.297 Td /F3 9.0 Tf [(You are now enrolled for Multi Factor Authentication.)] TJ ET BT 61.016 127.308 Td /F4 9.0 Tf [(What must I do if I don't see the† screens as indicated on the enrolment document?†)] TJ ET BT 61.016 107.319 Td /F3 9.0 Tf [(Raise a request on the ICT Partner Portal at)] TJ ET BT 236.597 107.319 Td /F3 9.0 Tf [(†)] TJ ET 0.373 0.169 0.255 rg BT 239.099 107.319 Td /F3 9.0 Tf [(https://servicedesk.sun.ac.za)] TJ ET 0.18 w 0 J [ ] 0 d 239.099 106.168 m 354.650 106.168 l S 0.400 0.400 0.400 rg BT 354.650 107.319 Td /F3 9.0 Tf [(†)] TJ ET BT 357.152 107.319 Td /F3 9.0 Tf [(†)] TJ ET BT 61.016 87.330 Td /F4 9.0 Tf [(Will I be charged for the MFA authentication SMS's?†)] TJ ET endstream endobj 8 0 obj << /Type /Font /Subtype /Type1 /Name /F1 /BaseFont /Helvetica-Bold /Encoding /WinAnsiEncoding >> endobj 9 0 obj << /Type /Font /Subtype /Type1 /Name /F2 /BaseFont /Helvetica /Encoding /WinAnsiEncoding >> endobj 10 0 obj << /Type /Font /Subtype /Type1 /Name /F3 /BaseFont /Helvetica-Oblique /Encoding /WinAnsiEncoding >> endobj 11 0 obj << /Type /Font /Subtype /Type1 /Name /F4 /BaseFont /Helvetica-BoldOblique /Encoding /WinAnsiEncoding >> endobj 12 0 obj << /Type /Annot /Subtype /Link /A 13 0 R /Border [0 0 0] /H /I /Rect [ 118.5347 468.9013 118.5347 468.9013 ] >> endobj 13 0 obj << /Type /Action /S /URI /URI (http://blogs.sun.ac.za/it/en/2020/05/what-is-mfa/) >> endobj 14 0 obj << /Type /Annot /Subtype /Link /A 15 0 R /Border [0 0 0] /H /I /Rect [ 118.5347 459.2776 208.5707 468.4351 ] >> endobj 15 0 obj 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/F3 9.0 Tf [(authentication.†)] TJ ET BT 61.016 629.259 Td /F4 9.0 Tf [(What will happen if a service is activated for MFA?)] TJ ET BT 277.079 629.259 Td /F3 9.0 Tf [(†)] TJ ET BT 61.016 609.270 Td /F3 9.0 Tf [(Before you can access the†)] TJ ET BT 169.574 609.270 Td /F3 9.0 Tf [(service)] TJ ET BT 198.077 609.270 Td /F3 9.0 Tf [(†y)] TJ ET BT 205.079 609.270 Td /F3 9.0 Tf [(ou will be requested to enter the one-time pin number)] TJ ET BT 418.181 609.270 Td /F3 9.0 Tf [(†that will be sent to the cell )] TJ ET BT 61.016 598.281 Td /F3 9.0 Tf [(phone number that you have indicated during the enrolment process.)] TJ ET BT 335.660 598.281 Td /F3 9.0 Tf [( Or if you chose to use the Authenticator App a )] TJ ET BT 61.016 587.292 Td /F3 9.0 Tf [(message will be sent to your phone via the app which request that you approve and in some cases it might also ask for a )] TJ ET BT 61.016 576.303 Td /F3 9.0 Tf [(scan of your thumbprint.†)] TJ ET BT 61.016 557.814 Td /F3 9.0 Tf [(Posted in:Security 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Multi-factor authentication (MFA) FAQs

Information Technology recently enabled MFA for our staff and students. Soon‚ÄĮall staff and students‚ÄĮwill be required to use multi factor authentication to secure their information and the university‚Äôs¬†network.¬†

FREQUENTLY ASKED QUESTIONS 

What is MFA?‚ÄĮ¬†

Multi-Factor Authentication adds a second layer of security to your account to ensure that your account stays safe, even if someone else knows your password. This will mean that, for certain services, including Microsoft Outlook, Teams, etc. you will be prompted to provide more information in order to authenticate your identity as a Stellenbosch University student or staff member. More about MFA here. 

Why is it so important that I enrol for MFA?  

By enrolling for MFA, you ensure that your account is more secure.  You are protecting your own data (including your HR, payment details, etc.), your colleagues and the university.

How do I enrol for MFA? 

By following the steps set out in the .pdf document. 

What must I do if the document does not open? 

If the document does not open, it could be due to a slow internet connection or you do not have a PDF reader (e.g. Adobe Acrobat) installed. Please also clear your browser history or try to open the link in a different browser.‚ÄĮ¬†

How can a PDF reader be installed? 

Please raise a request on the ICT Partner Portal that is available at https://servicedesk.sun.ac.za  

What can I do if I have problems to enrol for MFA? 

If you are struggling to¬†enrol¬†for¬†MFA, please¬†log a¬†request on¬†the¬†ICT Partner Portal¬†and a technician will contact you.‚ÄĮ¬†

When do I have to enrol for MFA? 

Please enrol for MFA as soon as possible. It is critical that all our staff and students use two-factor authentication. 

How will I know that I have successfully enrolled for MFA? 

A confirmation message will be displayed on the last screen of the enrolment process. 
You are now enrolled for Multi Factor Authentication.

What must I do if I don’t see the¬† screens as indicated on the enrolment document?¬†

Raise a request on the ICT Partner Portal at https://servicedesk.sun.ac.za  

Will I be charged for the MFA authentication SMS’s?¬†

No, the SMS’s are at the cost of the University.¬†

Can I enrol for MFA if I stay in an area without cell phone signal? 

No, you need a cellphone with reception to enrol for MFA.

Which IT services will be activated for MFA? 

For the first phase all Microsoft365 (Outlook, Sharepoint Online, OneDrive for Business, etc.) applications will require MFA authentication. 

What will happen if a service is activated for MFA? 

Before you can access the service you will be requested to enter the one-time pin number that will be sent to the cell phone number that you have indicated during the enrolment process. Or if you chose to use the Authenticator App a message will be sent to your phone via the app which request that you approve and in some cases it might also ask for a scan of your thumbprint. 

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