%PDF-1.3 1 0 obj << /Type /Catalog /Outlines 2 0 R /Pages 3 0 R >> endobj 2 0 obj << /Type /Outlines /Count 0 >> endobj 3 0 obj << /Type /Pages /Kids [6 0 R ] /Count 1 /Resources << /ProcSet 4 0 R /Font << /F1 8 0 R /F2 9 0 R /F3 10 0 R /F4 11 0 R >> >> /MediaBox [0.000 0.000 612.000 792.000] >> endobj 4 0 obj [/PDF /Text ] endobj 5 0 obj << /Creator (DOMPDF) /CreationDate (D:20221130032602+00'00') /ModDate (D:20221130032602+00'00') /Title (IT-artikels) >> endobj 6 0 obj << /Type /Page /Parent 3 0 R /Annots [ 12 0 R 14 0 R 16 0 R 18 0 R ] /Contents 7 0 R >> endobj 7 0 obj << /Length 3979 >> stream 0.702 0.800 0.816 rg 34.016 34.016 543.969 723.969 re f 1.000 1.000 1.000 rg 45.266 255.805 521.469 490.929 re f 0.773 0.773 0.773 RG 0.75 w 0 J [ ] 0 d 45.641 256.180 520.719 490.179 re S 0.773 0.773 0.773 rg 61.016 617.359 m 550.984 617.359 l 550.984 618.109 l 61.016 618.109 l f 1.000 1.000 1.000 rg BT 278.868 698.693 Td /F1 10.5 Tf [(POST LIST)] TJ ET 0.200 0.200 0.200 rg BT 212.789 670.111 Td /F1 14.4 Tf [(INFORMASIETEGNOLOGIE)] TJ ET BT 221.824 643.466 Td /F1 11.7 Tf [(INFORMATION TECHNOLOGY)] TJ ET BT 61.016 583.841 Td /F1 14.4 Tf [(“PLEASE SUPPORT STIAS…” EMAIL CAUSES A MAIL STORM)] TJ ET 0.400 0.400 0.400 rg BT 61.016 564.033 Td /F3 9.0 Tf [(There is no reason to be worried or concerned about a mail that is being circulated with the subject line starting with )] TJ ET BT 61.016 553.044 Td /F3 9.0 Tf [("PLEASE SUPPORT STIAS...")] TJ ET BT 61.016 533.055 Td /F3 9.0 Tf [(Although it is definitely spam)] TJ ET BT 175.064 533.055 Td /F3 9.0 Tf [( \(defined as unsolicited commercial e-mail\))] TJ ET BT 345.605 533.055 Td /F3 9.0 Tf [( it does not appear have any dangerous content )] TJ ET BT 61.016 522.066 Td /F3 9.0 Tf [(and was sent out by a university user to over 300 addresses one of which was the general IT Service Desk email address. )] TJ ET BT 61.016 511.077 Td /F3 9.0 Tf [(Because it was sent to the address which automatically logs service requests the account automatically emailed all the )] TJ ET BT 61.016 500.088 Td /F3 9.0 Tf [(recipients with "Cancellation" e-mails, who then replied, etc. This was no fault on the side of the IT Service desk as it is an )] TJ ET BT 61.016 489.099 Td /F3 9.0 Tf [(automatic process of the Jira logging software that IT uses to track its calls.)] TJ ET BT 61.016 469.110 Td /F3 9.0 Tf [(This is known as a)] TJ ET 0.373 0.169 0.255 rg BT 137.543 469.110 Td /F3 9.0 Tf [(mail storm)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 137.543 467.959 m 179.042 467.959 l S 0.400 0.400 0.400 rg BT 179.042 469.110 Td /F3 9.0 Tf [( in IT jargon when somebody replies to a single e-mail sent to a mailing list and inadvertently )] TJ ET BT 61.016 458.121 Td /F3 9.0 Tf [(replies with a personal message to the entire mailing list leading to a snowball effect or a )] TJ ET BT 415.670 458.121 Td /F3 9.0 Tf [(mail storm)] TJ ET BT 457.169 458.121 Td /F3 9.0 Tf [(. It is like a dog )] TJ ET BT 61.016 447.132 Td /F3 9.0 Tf [(chasing its own tail!)] TJ ET BT 61.016 427.143 Td /F3 9.0 Tf [(If you receive a mail with the subject line )] TJ ET BT 224.582 427.143 Td /F4 9.0 Tf [(")] TJ ET BT 228.848 427.143 Td /F3 9.0 Tf [(ICT-338035 FW: PLEASE SUPPORT STIAS - PLAN YOUR NEXT MEETING, )] TJ ET BT 61.016 416.154 Td /F3 9.0 Tf [(WORKSHOP AND OR CONFERENCE WITH US"  or "PLEASE SUPPORT STIAS - PLAN YOUR NEXT MEETING, )] TJ ET BT 61.016 405.165 Td /F3 9.0 Tf [(WORKSHOP AND OR CONFERENCE WITH US" just delete it. )] TJ ET BT 61.016 385.176 Td /F3 9.0 Tf [(If you want to take it further and set up a mail filter to delete all mails with that particular Subject, then you can do so. )] TJ ET BT 61.016 374.187 Td /F3 9.0 Tf [(However do not blacklist the sender or report it to the )] TJ ET 0.373 0.169 0.255 rg BT 274.613 374.187 Td /F3 9.0 Tf [(help@sun.ac.za)] TJ ET 0.18 w 0 J [ ] 0 d 274.613 373.036 m 339.278 373.036 l S 0.400 0.400 0.400 rg BT 339.278 374.187 Td /F3 9.0 Tf [( address or it will just perpetuate the spam, and you )] TJ ET BT 61.016 363.198 Td /F3 9.0 Tf [(could block legitimate e-mails from IT or the original sender.)] TJ ET BT 61.016 343.209 Td /F3 9.0 Tf [(Stay safe out there and thank you to everyone who flagged this email. It is encouraging when we have such observant )] TJ ET BT 61.016 332.220 Td /F3 9.0 Tf [(and enthusiastic users.)] TJ ET BT 432.949 312.231 Td /F3 9.0 Tf [([ARTICLE BY DAVID WILES])] TJ ET BT 61.016 292.242 Td /F3 9.0 Tf [( )] TJ ET BT 61.016 273.753 Td /F3 9.0 Tf [(Posted in:E-mail,News,Security | | With 0 comments)] TJ ET endstream endobj 8 0 obj << /Type /Font /Subtype /Type1 /Name /F1 /BaseFont /Helvetica-Bold /Encoding /WinAnsiEncoding >> endobj 9 0 obj << /Type /Font /Subtype /Type1 /Name /F2 /BaseFont /Helvetica /Encoding /WinAnsiEncoding >> endobj 10 0 obj << /Type /Font /Subtype /Type1 /Name /F3 /BaseFont /Helvetica-Oblique /Encoding /WinAnsiEncoding >> endobj 11 0 obj << /Type /Font /Subtype /Type1 /Name /F4 /BaseFont /Helvetica-BoldOblique /Encoding /WinAnsiEncoding >> endobj 12 0 obj << /Type /Annot /Subtype /Link /A 13 0 R /Border [0 0 0] /H /I /Rect [ 135.0407 468.2776 137.5427 477.4351 ] >> endobj 13 0 obj << /Type /Action /S /URI /URI (https://en.wikipedia.org/wiki/Email_storm) >> endobj 14 0 obj << /Type /Annot /Subtype /Link /A 15 0 R /Border [0 0 0] /H /I /Rect [ 137.5427 477.9013 137.5427 477.9013 ] >> endobj 15 0 obj << /Type /Action /S /URI /URI (https://en.wikipedia.org/wiki/Email_storm) >> endobj 16 0 obj << /Type /Annot /Subtype /Link /A 17 0 R /Border [0 0 0] /H /I /Rect [ 137.5427 468.2776 179.0417 477.4351 ] >> endobj 17 0 obj << /Type /Action /S /URI /URI (https://en.wikipedia.org/wiki/Email_storm) >> endobj 18 0 obj << /Type /Annot /Subtype /Link /A 19 0 R /Border [0 0 0] /H /I /Rect [ 274.6127 373.3546 339.2777 382.5121 ] >> endobj 19 0 obj << /Type /Action /S /URI /URI (mailto:help@sun.ac.za) >> endobj xref 0 20 0000000000 65535 f 0000000008 00000 n 0000000073 00000 n 0000000119 00000 n 0000000305 00000 n 0000000334 00000 n 0000000469 00000 n 0000000572 00000 n 0000004603 00000 n 0000004715 00000 n 0000004822 00000 n 0000004938 00000 n 0000005058 00000 n 0000005186 00000 n 0000005279 00000 n 0000005407 00000 n 0000005500 00000 n 0000005628 00000 n 0000005721 00000 n 0000005849 00000 n trailer << /Size 20 /Root 1 0 R /Info 5 0 R >> startxref 5922 %%EOF “PLEASE SUPPORT STIAS…” email causes a mail storm « Informasietegnologie
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“PLEASE SUPPORT STIAS…” email causes a mail storm

There is no reason to be worried or concerned about a mail that is being circulated with the subject line starting with “PLEASE SUPPORT STIAS…”

Although it is definitely spam (defined as unsolicited commercial e-mail) it does not appear have any dangerous content and was sent out by a university user to over 300 addresses one of which was the general IT Service Desk email address. Because it was sent to the address which automatically logs service requests the account automatically emailed all the recipients with “Cancellation” e-mails, who then replied, etc. This was no fault on the side of the IT Service desk as it is an automatic process of the Jira logging software that IT uses to track its calls.

This is known as a mail storm in IT jargon when somebody replies to a single e-mail sent to a mailing list and inadvertently replies with a personal message to the entire mailing list leading to a snowball effect or a mail storm. It is like a dog chasing its own tail!

If you receive a mail with the subject line ICT-338035 FW: PLEASE SUPPORT STIAS – PLAN YOUR NEXT MEETING, WORKSHOP AND OR CONFERENCE WITH US”  or “PLEASE SUPPORT STIAS – PLAN YOUR NEXT MEETING, WORKSHOP AND OR CONFERENCE WITH US” just delete it. 

If you want to take it further and set up a mail filter to delete all mails with that particular Subject, then you can do so. However do not blacklist the sender or report it to the help@sun.ac.za address or it will just perpetuate the spam, and you could block legitimate e-mails from IT or the original sender.

Stay safe out there and thank you to everyone who flagged this email. It is encouraging when we have such observant and enthusiastic users.

[ARTICLE BY DAVID WILES]

 

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