From the beginning of January printing and copy services fall under the management of Commercial Services in the division Maties Copy and Print. This division is managed by Joswayne Newman and also includes the central copy facilities.
The important key points for the future are:
- In future each environment will manage it’s equipment from it’s own account and it’s own unique cost point (as was the case with copying services in the past)
- No cross subsidising between environments will be applicable.
- The key strategy with which the complete service will be managed with, will be cost effectiveness and optimal network strategy.
- The tariff will be exclusively focused on uniformity for student users, even though there will be an official campus tariff. ((35c for A4 black, single-sided) A complete series of tariffs including colour and A3 options, is also available.
- Financial administration of the service will be located at Commercial Services.
- Environments can, for example, choose whether they want to buy an unit cash or hire-purchase over a term of 36 months.
- All units will be on a service contract which will include usable items such as ink, as well as under warranty repair work, as part of the tariff.
- Maintenance costs for units not on a service contract, will be for the account of the environment until it has been replaced with a unit with a service contract.
- At the moment both Safecom and Phonet pay systems are being maintained and a strategy regarding this will be introduced within the next 6 months.
Unfortunately no chance occurs smoothly without any problems and we would like to request all our clients to contact us if there is any confusion. Contact us at the following numbers and addresses:
Complaints: IT Service Desk x4367
New requests: jsnewman@sun.ac.za
Technical support: safecom@sun.ac.za
