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IT maintenance: Feedback

Friday, July 19th, 2019

During both the weekends of 18 June and 12 July Information Technology carried out essential maintenance on various servers and systems. In both cases we encountered problems which caused some systems and services to be unavailable over the weekend, as well as into the following week. These outages were mainly caused by ageing technology and complex inter-dependencies between systems which make 100% availability difficult to achieve.

All systems and services have since been restored and are all once again online. We realise that disruptions such as these impact directly on the productivity of, and services to, our staff and students and although we try to limit them to a minimum, sometimes complexity has unpredictable consequences. We apologise for the inconvenience during these downtimes and can assure you that we try our best to ensure optimal service.

For inquiries please contact the IT Service Desk at 021 808 4367 or log a request on the ICT Partner Portal

Update: Services temporarily restored

Monday, July 15th, 2019

Essential emergency maintenance to replace a faulty memory module was conducted on Saturday from 07:00 to 12:00. During the process it was discovered that there are additional hardware problems and this caused several services not to be available.

However, our IT staff succeeded in restoring essential core services on a temporary basis late last night. The final restore and replacement of the faulty hardware will take place at a later stage.

We apologise for the inconvenience. For inquiries please contact the IT Service Desk at 021 808 4367 or log a request on the ICT Partner Portal.

IT EMERGENCY MAINTENANCE: UPDATE

Sunday, July 14th, 2019

Essential emergency maintenance to replace a faulty memory module was conducted on Saturday from 07:00 to 12:00.

During the process it was discovered that there are additional hardware problems on the specific server. Due to the hardware failure several services are still down. We are currently working in partnership with our hardware vendor to establish which module is causing failure and will be replacing it as soon as this is known.

We realise that the current situation is inconvenient and apologise for the unavailability of services. Rest assured that we are doing everything in our power to restore all services as soon as possible. For inquiries please contact the IT Service Desk at 021 808 4367 or log a request on the ICT Partner Portal.

IT Emergency maintenance: Saturday, 13 July

Thursday, July 11th, 2019

Essential emergency maintenance will be taking place this Saturday, 13 July, from 07:00 to 12:00.

During this time a large number of functions and applications will temporarily be unavailable. This includes, among others, HR services, Financial services, Student information, SUNLearn, Short Courses and COB payments. Internet and email will not be impacted by this maintenance.

Due to the extent of this maintenance and the necessity for thorough testing of systems and applications the possibility exists for continued interruptions into the new week.

Please rest assured that we will try our best to limit interruptions to a minimum. For inquiries please contact the IT Service Desk at 021 808 4367 or log a request on the ICT Partner Portal.

Inetkey Android app temporarily not available for download from Google Play store

Wednesday, June 5th, 2019

From Thursday, 6 June, the official Inetkey app for Android will be unavailable for download from the Google Play store. If you have the Inetkey app installed on your smart device it will not be removed and you can continue using it. This is only temporary and we are working with Google to rectify the situation.

Currently the web-based version is still available at https://inetkey.sun.ac.za.

Take note that there are unofficial Inetkey apps available, but Information Technology does not endorse its download since it might pose a security risk. If you have a new mobile device and need the Inetkey app, please contact the IT Service Desk for assistance.

 

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