%PDF-1.3 1 0 obj << /Type /Catalog /Outlines 2 0 R /Pages 3 0 R >> endobj 2 0 obj << /Type /Outlines /Count 0 >> endobj 3 0 obj << /Type /Pages /Kids [6 0 R ] /Count 1 /Resources << /ProcSet 4 0 R /Font << /F1 8 0 R /F2 9 0 R /F3 10 0 R /F4 11 0 R >> /XObject << /I1 56 0 R >> >> /MediaBox [0.000 0.000 612.000 792.000] >> endobj 4 0 obj [/PDF /Text /ImageC ] endobj 5 0 obj << /Creator (DOMPDF) /CreationDate (D:20250716061831+00'00') /ModDate (D:20250716061831+00'00') /Title (Report 07-2025) >> endobj 6 0 obj << /Type /Page /Parent 3 0 R /Annots [ 12 0 R 14 0 R 16 0 R 18 0 R 20 0 R 22 0 R 24 0 R 26 0 R 28 0 R 30 0 R 32 0 R 34 0 R 36 0 R 38 0 R 40 0 R 42 0 R 44 0 R 46 0 R 48 0 R 50 0 R 52 0 R 54 0 R ] /Contents 7 0 R >> endobj 7 0 obj << /Length 7444 >> stream 0.702 0.800 0.816 rg 34.016 34.016 543.969 723.969 re f 1.000 1.000 1.000 rg 45.266 96.368 521.469 650.366 re f 0.773 0.773 0.773 RG 0.75 w 0 J [ ] 0 d 45.641 96.743 520.719 649.616 re S 0.773 0.773 0.773 rg 61.016 112.118 m 550.984 112.118 l 550.984 112.868 l 61.016 112.868 l f 0.200 0.200 0.200 rg BT 61.016 693.716 Td /F1 14.4 Tf [(THE \(RO\)BOTS ARE HERE)] TJ ET 0.400 0.400 0.400 rg BT 61.016 664.909 Td /F2 9.0 Tf [(Posted on )] TJ ET BT 104.045 664.909 Td /F3 9.0 Tf [(January 01,1970)] TJ ET BT 173.588 664.909 Td /F2 9.0 Tf [( by )] TJ ET BT 188.096 664.909 Td /F3 9.0 Tf [(IT Communications)] TJ ET 0.153 0.153 0.153 rg BT 61.016 637.420 Td /F4 9.0 Tf [(For decades sci-fi movies have told us robots will take over the world one day. We don't have )] TJ ET BT 61.016 626.431 Td /F4 9.0 Tf [(to prepare for a robot war just yet, but they are part ofour lives. We just don't realiseit.)] TJ ET 0.373 0.169 0.255 rg BT 61.016 606.442 Td /F4 9.0 Tf [(Bots)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 61.016 605.291 m 79.025 605.291 l S 0.153 0.153 0.153 rg BT 79.025 606.442 Td /F4 9.0 Tf [( have been in the news recently; some, )] TJ ET 0.373 0.169 0.255 rg BT 237.605 606.442 Td /F4 9.0 Tf [(like Tay)] TJ ET 0.18 w 0 J [ ] 0 d 237.605 605.291 m 268.610 605.291 l S 0.153 0.153 0.153 rg BT 268.610 606.442 Td /F4 9.0 Tf [(, for the wrong reasons. But why all the )] TJ ET BT 61.016 595.453 Td /F4 9.0 Tf [(fuss suddenly?)] TJ ET BT 61.016 575.464 Td /F4 9.0 Tf [(One of the reason is the swiftimprovement of the artificial intelligence technology bots are )] TJ ET BT 61.016 564.475 Td /F4 9.0 Tf [(powered with.Key Silicon Valley players Facebook, Google and )] TJ ET 0.373 0.169 0.255 rg BT 318.128 564.475 Td /F4 9.0 Tf [(Telegram )] TJ ET 0.18 w 0 J [ ] 0 d 318.128 563.324 m 358.637 563.324 l S 0.153 0.153 0.153 rg BT 358.637 564.475 Td /F4 9.0 Tf [(have been at the )] TJ ET BT 61.016 553.486 Td /F4 9.0 Tf [(forefront of these developments. At Wednesday's F8 conference )] TJ ET 0.373 0.169 0.255 rg BT 319.865 553.486 Td /F4 9.0 Tf [(Facebook)] TJ ET 0.18 w 0 J [ ] 0 d 319.865 552.335 m 359.384 552.335 l S 0.153 0.153 0.153 rg BT 359.384 553.486 Td /F4 9.0 Tf [(announcedthat )] TJ ET BT 61.016 542.497 Td /F4 9.0 Tf [(were adding various bots, including a CNN bot, to their )] TJ ET 0.373 0.169 0.255 rg BT 281.111 542.497 Td /F4 9.0 Tf [(Messenger)] TJ ET 0.18 w 0 J [ ] 0 d 281.111 541.346 m 325.625 541.346 l S 0.153 0.153 0.153 rg BT 325.625 542.497 Td /F4 9.0 Tf [( app.)] TJ ET BT 61.016 522.508 Td /F4 9.0 Tf [(Most of us don't know what a bot is and what it does. Even though it sounds suspicious, a bot )] TJ ET BT 61.016 511.519 Td /F4 9.0 Tf [(is merely software designed to automate and complete simple and repetitive tasks you would )] TJ ET BT 61.016 500.530 Td /F4 9.0 Tf [(usually perform yourself.For example, adding appointments to your calendar or making )] TJ ET BT 61.016 489.541 Td /F4 9.0 Tf [(reservations, ordering food, etc.If you were living in America, you'd be able to use the)] TJ ET 0.980 0.980 0.980 rg 404.897 498.332 0.000 0.000 re f 91.031 477.719 125.559 9.158 re f 0.373 0.169 0.255 rg BT 404.897 489.541 Td /F4 9.0 Tf [(Taco )] TJ ET 0.18 w 0 J [ ] 0 d 404.897 488.390 m 427.406 488.390 l S BT 61.016 478.552 Td /F4 9.0 Tf [(Bell bot)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 477.401 m 91.031 477.401 l S 0.153 0.153 0.153 rg BT 91.031 478.552 Td /F4 9.0 Tf [(to order and pay for your meal.)] TJ ET 0.373 0.169 0.255 rg BT 61.016 458.563 Td /F4 9.0 Tf [(Chatterbots)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 457.412 m 107.537 457.412 l S 0.153 0.153 0.153 rg BT 107.537 458.563 Td /F4 9.0 Tf [(or chatbots are used in messaging apps and to simulate conversationsvia )] TJ ET BT 61.016 447.574 Td /F4 9.0 Tf [(auditory or textual methods. They are designed to engage in small talk and ideally they should )] TJ ET BT 61.016 436.585 Td /F4 9.0 Tf [(convince the person on the other end thatthe program is human.)] TJ ET BT 61.016 416.596 Td /F4 9.0 Tf [(Large international companies Lloyds Banking Group, Royal Bank of Scotland, Renault and )] TJ ET BT 61.016 405.607 Td /F4 9.0 Tf [(Citron all use automated chatterbots. They canbe used to answer basic customer enquiries, a function a call centre )] TJ ET BT 61.016 394.618 Td /F4 9.0 Tf [(agent might normally deal with, or to acquire information.)] TJ ET BT 61.016 374.629 Td /F4 9.0 Tf [(Other bots can help you schedule meetings by e-mail. The bot is added to your e-mail thread and continues the )] TJ ET BT 61.016 363.640 Td /F4 9.0 Tf [(conversation needed to schedule a meeting.)] TJ ET BT 61.016 343.651 Td /F4 9.0 Tf [(Unfortunately, bots can be used for malicious purposes. For example, posing as a human in chat rooms to tempt users to )] TJ ET BT 61.016 332.662 Td /F4 9.0 Tf [(divulge personal information.They can be found onYahoo! Messenger, Windows Live Messenger, AOL Instant )] TJ ET BT 61.016 321.673 Td /F4 9.0 Tf [(Messenger and other instant messaging protocols.)] TJ ET BT 61.016 301.684 Td /F4 9.0 Tf [(Next time you send a chat message to someone at a call centre, you might be talking to Amy, the bot, not Amy, the )] TJ ET BT 61.016 290.695 Td /F4 9.0 Tf [(human. We can confirm that all our own IT Service desk agents are 100% human.)] TJ ET BT 61.016 270.706 Td /F4 9.0 Tf [(More recent articles on bots \(and robots!\):)] TJ ET 0.373 0.169 0.255 rg BT 61.016 250.717 Td /F4 9.0 Tf [(Shopify acquires Kit, the artificially intelligent marketing bot)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 249.566 m 295.106 249.566 l S BT 61.016 239.728 Td /F4 9.0 Tf [(Hitachis cute new customer service robot seeks out lost customers)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 238.577 m 328.604 238.577 l S BT 61.016 228.739 Td /F4 9.0 Tf [(Fear the future: Donalddrumpfbot coming to Facebook Messenger)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 227.588 m 324.635 227.588 l S 0.153 0.153 0.153 rg BT 324.635 228.739 Td /F4 9.0 Tf [()] TJ ET 0.373 0.169 0.255 rg BT 61.016 217.750 Td /F4 9.0 Tf [(Facebook's David Marcus explains how bots are going to change Messenger)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 216.599 m 367.367 216.599 l S BT 61.016 206.761 Td /F4 9.0 Tf [(This personal shopping startup just launched one of the first Facebook Messenger bots)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 205.610 m 407.687 205.610 l S BT 61.016 195.772 Td /F4 9.0 Tf [(Facebook launches Messenger platform withchatbots)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 194.621 m 276.107 194.621 l S BT 61.016 184.783 Td /F4 9.0 Tf [(Microsoft created a bot to auto-caption photos and it's going hilariously wrong)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 183.632 m 368.879 183.632 l S 0.153 0.153 0.153 rg BT 307.399 164.794 Td /F4 9.0 Tf [([SOURCES:)] TJ ET 0.373 0.169 0.255 rg BT 359.410 164.794 Td /F4 9.0 Tf [(http://www.recode.net)] TJ ET 0.18 w 0 J [ ] 0 d 359.410 163.643 m 446.449 163.643 l S 0.153 0.153 0.153 rg BT 446.449 164.794 Td /F4 9.0 Tf [(, )] TJ ET 0.373 0.169 0.255 rg BT 451.453 164.794 Td /F4 9.0 Tf [(http://www.wikipedia.org)] TJ ET 0.18 w 0 J [ ] 0 d 451.453 163.643 m 548.482 163.643 l S 0.153 0.153 0.153 rg BT 548.482 164.794 Td /F4 9.0 Tf [(])] TJ ET BT 545.980 146.305 Td /F4 9.0 Tf [()] TJ ET 0.400 0.400 0.400 rg 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April, 2016

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Do you emoji?

Monday, April 25th, 2016

nerdEarly last week media company, Sony, announced that they will be releasing a movie about emojis in August 2017. We know that Hollywood will make a movie out of anything, but emojis? Are these little symbols such a large part of our daily life and online culture that they justify a full-blown movie?

Not too long ago, when online chatting and SMS’s caught on, people expressed their emotions with basic symbols made up of punctuation marks, for example :) :( or :P. These were called emoticons and according to the Mental Floss they first appeared in a magazine in 1881.

Emojis, on the other hand, were created around 1998 by Shigetaka Kurita, a Japanese economics student who worked for a cellphone operator. The word “emoji” comes from Japan and doesn’t have a connection with the “emotions”. The “e” translates to “image” and “moji” to “character”.

However, these symbols didn’t look the same on all platforms and devices they were used. In 2007 Google adopted emojis and because they had the same code points, they always displayed the same, whichever device or platform you used. 

 

From 2010 onwards, some emoji character sets have been incorporated into Unicode, a standard system for indexing characters, which has allowed them to be used outside Japan and to be standardized across different operating systems. A company called Unicode Consortium is now responsible for regulating emojis and approving new ones.

The Oxford Dictionary named 😂 (Face With Tears of Joy) its 2015 Word of the year. It also noted that 2015 has seen a sizable increase in the use of the word “emoji” and recognized its impact on popular culture. 

Around six billion emojis are sent on mobile messaging apps every day, according to Digiday, a media company that specializes in digital media. (http://www.cbc.ca) So if you’re still wondering how relevant emojis are in online culture, that should be a good indication.

Are you looking for some more emojis to use? Try www.iemoji.com or www.getemoji.com.

 

[SOURCES: www.wikipedia.org, www.nerdist.com]

 

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Is texting killing language?

Monday, April 25th, 2016

“People have always spoken differently from how they write, and texting is actually talking with your fingers “, says John McWhorter, American academic, political commentator, and linguist. (watch his talk below)

 

According to McWhorter one can’t compare texting to actual language since they’re not the same thing. Texting has its own grammar and that’s okay, he says. Since ancient times written and spoken language have been different.

Just look at grammar in the classical texts. This is not how people spoke. Nor will they begin to speak or write in texting language. Or so McWhorter implies and believes “… there is no evidence that texting is ruining composition skills.”

Others don’t agree. The topic of texting language and especially students’ ability to write properly is a much-debated topic in school staffrooms, academic institutions and in media. 

In an article, “Flipping the Switch,” Kristen Turner tells how the informal electronic language is slipping into the work of students and that the quality of work has been degrading. Many a teacher and lecturer might be able to attest to this phenomenon.

Words are generally shortened due to the character limit of platforms like Twitter and of course, texts. Numbers replace letters because they are shorter. (for example 2, instead of too) More slang terms are used, for example, bae or on fleek. Punctuation is omitted, as well as capital letters. 

After surveying 2000 families, John Sutherland, professor emeritus at University College London, observed that 86% of parents do not understand most of the terms their children use in their electronic media. He therefore aptly refers to text language as “barbed wire for an older generation”. As soon as the older generation learns the language, the youth moves on and creates a new one. 

And then we have autocorrect. We no longer need to be able to spell. We have something that does the spelling (and typing) for us. It would be difficult to believe that all these factors do not have some influence on the writing skills of students.

A third group argues that text language is merely indicating that a language is growing and changing. David Crystal, author of Txtng: The Gr8 Db8, believes it adds another dimension to language.

What is your experience in the classroom with students or with your children at home? Should we be worried or are we being needlessly paranoid?

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Gmail account phishing

Wednesday, April 20th, 2016

A large number of phishing e-mails are arriving in university mailboxes from GMail accounts with subjects like “DOCS” or “PAYMENT”.

The e-mail reads “Hello, Please find attached, Thanks.” or something similar.

The attachment is usually a PDF. When you attempt to open it, it seems to be encrypted and asks you to enter personal details to access the document.

The PDF is in fact an executable file that installs malware on your computer to steal personal details, such as passwords etc. This way the scammers can get hold of personal details and defraud you.

Earlier this week a person at Tygerberg campus was defrauded of over R6000 when they sent an EFT payment to a catering supplier who was using a hijacked GMail account.

The scammer intercepted the victim’s mail and inserted their own bank account details into the attached invoice. The EFT was then paid to the scammer’s account instead of the supplier.

Compromised GMail, Yahoo!Mail and Hotmail accounts are often used by fraudsters, so it is imperative that you do not respond to mails such as these.  

If someone wants to send you a document, they should at least contact you and tell you that they are sending the mail before sending it, usually not unannounced.

It is far too easy for scammers to defraud people, because we are not alert enough and too trusting. Please be careful.

Also read more on phishing and other security risks on our blog.

[ARTICLE BY DAVID WILES]

 

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Good news for the super organisers

Friday, April 15th, 2016

Imagine one platform where you can make notes, drawings, lists and post links, neatly organised in workbooks and share this with friends, family or colleagues. Sounds rather nifty, doesn’t it? 

onenoteMicrosoft OneNote is software for “free-form information gathering and multi-user collaboration”. (Wikipedia)

It provides a digital, shareable notebook where users can perform various actions, even post screen clippings and audio and video recordings.  The software saves large amounts of information in pages, organised into sections within notebooks and has the appearance of a ring-binder in which you can save anything you write or material from other applications or websites.

This information is also searchable, can be stored in the cloud in Onedrive and is, therefore, accessible on other devices.

But what’s the difference between OneNote and a word processing programme like Word? With OneNote you can write or post anywhere on the document space by just clicking. Also, you don’t have to remember to regularly save files. OneNote saves as you work.

OneNote is available as a part of Microsoft Office and Windows 10. It is also available as a free, standalone application for Windows OS X, Windows RT, Windows Phone, iOS, and Android. A web-based version of OneNote is provided as part of OneDrive or Office Online and enables users to edit notes via a web browser.  

The good news for university staff is that you don’t have to buy or install the software. It’s most likely already on your work PC. Click on the Windows button in the far left corner of your screen and type “OneNote” into the search bar. 

If you would also like to use OneNote on your phone, you can download it on Google Play. You will then be able to access your notebooks from anywhere if you sync them to OneDrive.

Want to learn how to use OneNote? Here’s a handy OneNote tutorial on Youtube. 

[SOURCES: http://www.pcworld.com, http://www.wikipedia.org/]

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The (ro)bots are here

Friday, April 15th, 2016

robotFor decades sci-fi movies have told us robots will take over the world one day. We don’t have to prepare for a robot war just yet, but they are part of our lives. We just don’t realise it. 

Bots have been in the news recently; some, like Tay, for the wrong reasons. But why all the fuss suddenly?

One of the reason is the swift improvement of the artificial intelligence technology bots are powered with. Key Silicon Valley players Facebook, Google and Telegram have been at the forefront of these developments. At Wednesday’s F8 conference Facebook announced that were adding various bots, including a CNN bot, to their Messenger app.

Most of us don’t know what a bot is and what it does. Even though it sounds suspicious, a bot is merely software designed to automate and complete simple and repetitive tasks you would usually perform yourself. For example, adding appointments to your calendar or making reservations, ordering food, etc. If you were living in America, you’d be able to use the Taco Bell bot to order and pay for your meal.

Chatterbots or chatbots are used in messaging apps and to simulate conversations via auditory or textual methods. They are designed to engage in small talk and ideally they should convince the person on the other end that the program is human.

Large international companies Lloyds Banking Group, Royal Bank of Scotland, Renault and Citroën all use automated chatterbots.  They can be used to answer basic customer enquiries, a function a call centre agent might normally deal with, or to acquire information. 

Other bots can help you schedule meetings by e-mail. The bot is added to your e-mail thread and continues the conversation needed to schedule a meeting. 

Unfortunately, bots can be used for malicious purposes. For example, posing as a human in chat rooms to tempt users to divulge personal information. They can be found on Yahoo! Messenger, Windows Live Messenger, AOL Instant Messenger and other instant messaging protocols.  

Next time you send a chat message to someone at a call centre, you might be talking to Amy, the bot, not Amy, the human. We can confirm that all our own IT Service desk agents are 100% human.

More recent articles on bots (and robots!):

Shopify acquires Kit, the artificially intelligent marketing bot
Hitachi’s cute new customer service robot seeks out lost customers
Fear the future: Donalddrumpfbot coming to Facebook Messenger 
Facebook’s David Marcus explains how bots are going to change Messenger
This personal shopping startup just launched one of the first Facebook Messenger bots
Facebook launches Messenger platform with chatbots
Microsoft created a bot to auto-caption photos and it’s going hilariously wrong

[SOURCES: http://www.recode.net, http://www.wikipedia.org]

  

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