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E-mail on the cloud

cloudAt the end of July we announced that university e-mail will soon be hosted in the cloud. Most of our Tygerberg staff were successfully migrated and are already active on Outlook via Office365. Next up is Stellenbosch.

Benefits of cloud e-mail include:
• Larger mailboxes and storage space.
• E-mail and storage space are accessible from anywhere in the world where there is internet access.
• E-mail and storage space are backed up in the cloud.

The only consideration is dependability on internet quality, as the service is hosted in the cloud. 

Mailboxes will be moved per department and each department will be notified via e-mail ahead of time when their e-mail will be moved. Little, if any disruption or downtime are anticipated during the migration period. 

After your mailbox has been moved, Outlook will prompt you to enter a password. Please enter your full e-mail address (e.g. username@sun.ac.za), password and select the Remember credentials option. There is a possibility that e-mail settings on your mobile device might have to be changed. We have also compiled a selection of FAQs if you have any problems. More technical instructions, if needed, are available on the IT self-help site.

User support might be necessary for devices with outdated software and our support team is ready to deal with these cases. However, please note that standard SU devices with Windows and asset numbers have to be attended to first and will be given priority. Non-standard devices, for example, Apple and Linux operating systems or private devices without asset numbers can only be attended to once we’re done with them.

If you have any questions or feedback, please contact the IT Service Desk at 021 808 4367 or help@sun.ac.za

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