At approximately 12:30 yesterday afternoon various web applications were impacted by a major incident on our systems infrastructure. This caused the following services to be offline: exam results; exam schedules; loading marks; e-thesis; Sun-e-HR; password change; e-Payments and the SU contact centre’s Agent Portal.
We thank you for your patience during this widespread disruption of system availability. All systems and applications were restored to normal operation by 17:00. We are investigating the incident to determine the root cause and will implement any possible remedy to prevent future occurrence.
During incidents such as these please remember to follow our Twitter feed where we will post regular updates.
If you have any questions, please log a request on the ICT Partner Portal or contact the IT Service Desk at 021 808 4367.
