%PDF-1.3 1 0 obj << /Type /Catalog /Outlines 2 0 R /Pages 3 0 R >> endobj 2 0 obj << /Type /Outlines /Count 0 >> endobj 3 0 obj << /Type /Pages /Kids [6 0 R ] /Count 1 /Resources << /ProcSet 4 0 R /Font << /F1 8 0 R /F2 9 0 R /F3 10 0 R /F4 11 0 R >> /XObject << /I1 56 0 R >> >> /MediaBox [0.000 0.000 612.000 792.000] >> endobj 4 0 obj [/PDF /Text /ImageC ] endobj 5 0 obj << /Creator (DOMPDF) /CreationDate (D:20250713155607+00'00') /ModDate (D:20250713155607+00'00') /Title (Report 07-2025) >> endobj 6 0 obj << /Type /Page /Parent 3 0 R /Annots [ 12 0 R 14 0 R 16 0 R 18 0 R 20 0 R 22 0 R 24 0 R 26 0 R 28 0 R 30 0 R 32 0 R 34 0 R 36 0 R 38 0 R 40 0 R 42 0 R 44 0 R 46 0 R 48 0 R 50 0 R 52 0 R 54 0 R ] /Contents 7 0 R >> endobj 7 0 obj << /Length 7444 >> stream 0.702 0.800 0.816 rg 34.016 34.016 543.969 723.969 re f 1.000 1.000 1.000 rg 45.266 96.368 521.469 650.366 re f 0.773 0.773 0.773 RG 0.75 w 0 J [ ] 0 d 45.641 96.743 520.719 649.616 re S 0.773 0.773 0.773 rg 61.016 112.118 m 550.984 112.118 l 550.984 112.868 l 61.016 112.868 l f 0.200 0.200 0.200 rg BT 61.016 693.716 Td /F1 14.4 Tf [(THE \(RO\)BOTS ARE HERE)] TJ ET 0.400 0.400 0.400 rg BT 61.016 664.909 Td /F2 9.0 Tf [(Posted on )] TJ ET BT 104.045 664.909 Td /F3 9.0 Tf [(January 01,1970)] TJ ET BT 173.588 664.909 Td /F2 9.0 Tf [( by )] TJ ET BT 188.096 664.909 Td /F3 9.0 Tf [(IT Communications)] TJ ET 0.153 0.153 0.153 rg BT 61.016 637.420 Td /F4 9.0 Tf [(For decades sci-fi movies have told us robots will take over the world one day. We don't have )] TJ ET BT 61.016 626.431 Td /F4 9.0 Tf [(to prepare for a robot war just yet, but they are part ofour lives. We just don't realiseit.)] TJ ET 0.373 0.169 0.255 rg BT 61.016 606.442 Td /F4 9.0 Tf [(Bots)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 61.016 605.291 m 79.025 605.291 l S 0.153 0.153 0.153 rg BT 79.025 606.442 Td /F4 9.0 Tf [( have been in the news recently; some, )] TJ ET 0.373 0.169 0.255 rg BT 237.605 606.442 Td /F4 9.0 Tf [(like Tay)] TJ ET 0.18 w 0 J [ ] 0 d 237.605 605.291 m 268.610 605.291 l S 0.153 0.153 0.153 rg BT 268.610 606.442 Td /F4 9.0 Tf [(, for the wrong reasons. But why all the )] TJ ET BT 61.016 595.453 Td /F4 9.0 Tf [(fuss suddenly?)] TJ ET BT 61.016 575.464 Td /F4 9.0 Tf [(One of the reason is the swiftimprovement of the artificial intelligence technology bots are )] TJ ET BT 61.016 564.475 Td /F4 9.0 Tf [(powered with.Key Silicon Valley players Facebook, Google and )] TJ ET 0.373 0.169 0.255 rg BT 318.128 564.475 Td /F4 9.0 Tf [(Telegram )] TJ ET 0.18 w 0 J [ ] 0 d 318.128 563.324 m 358.637 563.324 l S 0.153 0.153 0.153 rg BT 358.637 564.475 Td /F4 9.0 Tf [(have been at the )] TJ ET BT 61.016 553.486 Td /F4 9.0 Tf [(forefront of these developments. At Wednesday's F8 conference )] TJ ET 0.373 0.169 0.255 rg BT 319.865 553.486 Td /F4 9.0 Tf [(Facebook)] TJ ET 0.18 w 0 J [ ] 0 d 319.865 552.335 m 359.384 552.335 l S 0.153 0.153 0.153 rg BT 359.384 553.486 Td /F4 9.0 Tf [(announcedthat )] TJ ET BT 61.016 542.497 Td /F4 9.0 Tf [(were adding various bots, including a CNN bot, to their )] TJ ET 0.373 0.169 0.255 rg BT 281.111 542.497 Td /F4 9.0 Tf [(Messenger)] TJ ET 0.18 w 0 J [ ] 0 d 281.111 541.346 m 325.625 541.346 l S 0.153 0.153 0.153 rg BT 325.625 542.497 Td /F4 9.0 Tf [( app.)] TJ ET BT 61.016 522.508 Td /F4 9.0 Tf [(Most of us don't know what a bot is and what it does. Even though it sounds suspicious, a bot )] TJ ET BT 61.016 511.519 Td /F4 9.0 Tf [(is merely software designed to automate and complete simple and repetitive tasks you would )] TJ ET BT 61.016 500.530 Td /F4 9.0 Tf [(usually perform yourself.For example, adding appointments to your calendar or making )] TJ ET BT 61.016 489.541 Td /F4 9.0 Tf [(reservations, ordering food, etc.If you were living in America, you'd be able to use the)] TJ ET 0.980 0.980 0.980 rg 404.897 498.332 0.000 0.000 re f 91.031 477.719 125.559 9.158 re f 0.373 0.169 0.255 rg BT 404.897 489.541 Td /F4 9.0 Tf [(Taco )] TJ ET 0.18 w 0 J [ ] 0 d 404.897 488.390 m 427.406 488.390 l S BT 61.016 478.552 Td /F4 9.0 Tf [(Bell bot)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 477.401 m 91.031 477.401 l S 0.153 0.153 0.153 rg BT 91.031 478.552 Td /F4 9.0 Tf [(to order and pay for your meal.)] TJ ET 0.373 0.169 0.255 rg BT 61.016 458.563 Td /F4 9.0 Tf [(Chatterbots)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 457.412 m 107.537 457.412 l S 0.153 0.153 0.153 rg BT 107.537 458.563 Td /F4 9.0 Tf [(or chatbots are used in messaging apps and to simulate conversationsvia )] TJ ET BT 61.016 447.574 Td /F4 9.0 Tf [(auditory or textual methods. They are designed to engage in small talk and ideally they should )] TJ ET BT 61.016 436.585 Td /F4 9.0 Tf [(convince the person on the other end thatthe program is human.)] TJ ET BT 61.016 416.596 Td /F4 9.0 Tf [(Large international companies Lloyds Banking Group, Royal Bank of Scotland, Renault and )] TJ ET BT 61.016 405.607 Td /F4 9.0 Tf [(Citron all use automated chatterbots. They canbe used to answer basic customer enquiries, a function a call centre )] TJ ET BT 61.016 394.618 Td /F4 9.0 Tf [(agent might normally deal with, or to acquire information.)] TJ ET BT 61.016 374.629 Td /F4 9.0 Tf [(Other bots can help you schedule meetings by e-mail. The bot is added to your e-mail thread and continues the )] TJ ET BT 61.016 363.640 Td /F4 9.0 Tf [(conversation needed to schedule a meeting.)] TJ ET BT 61.016 343.651 Td /F4 9.0 Tf [(Unfortunately, bots can be used for malicious purposes. For example, posing as a human in chat rooms to tempt users to )] TJ ET BT 61.016 332.662 Td /F4 9.0 Tf [(divulge personal information.They can be found onYahoo! Messenger, Windows Live Messenger, AOL Instant )] TJ ET BT 61.016 321.673 Td /F4 9.0 Tf [(Messenger and other instant messaging protocols.)] TJ ET BT 61.016 301.684 Td /F4 9.0 Tf [(Next time you send a chat message to someone at a call centre, you might be talking to Amy, the bot, not Amy, the )] TJ ET BT 61.016 290.695 Td /F4 9.0 Tf [(human. We can confirm that all our own IT Service desk agents are 100% human.)] TJ ET BT 61.016 270.706 Td /F4 9.0 Tf [(More recent articles on bots \(and robots!\):)] TJ ET 0.373 0.169 0.255 rg BT 61.016 250.717 Td /F4 9.0 Tf [(Shopify acquires Kit, the artificially intelligent marketing bot)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 249.566 m 295.106 249.566 l S BT 61.016 239.728 Td /F4 9.0 Tf [(Hitachis cute new customer service robot seeks out lost customers)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 238.577 m 328.604 238.577 l S BT 61.016 228.739 Td /F4 9.0 Tf [(Fear the future: Donalddrumpfbot coming to Facebook Messenger)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 227.588 m 324.635 227.588 l S 0.153 0.153 0.153 rg BT 324.635 228.739 Td /F4 9.0 Tf [()] TJ ET 0.373 0.169 0.255 rg BT 61.016 217.750 Td /F4 9.0 Tf [(Facebook's David Marcus explains how bots are going to change Messenger)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 216.599 m 367.367 216.599 l S BT 61.016 206.761 Td /F4 9.0 Tf [(This personal shopping startup just launched one of the first Facebook Messenger bots)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 205.610 m 407.687 205.610 l S BT 61.016 195.772 Td /F4 9.0 Tf [(Facebook launches Messenger platform withchatbots)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 194.621 m 276.107 194.621 l S BT 61.016 184.783 Td /F4 9.0 Tf [(Microsoft created a bot to auto-caption photos and it's going hilariously wrong)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 183.632 m 368.879 183.632 l S 0.153 0.153 0.153 rg BT 307.399 164.794 Td /F4 9.0 Tf [([SOURCES:)] TJ ET 0.373 0.169 0.255 rg BT 359.410 164.794 Td /F4 9.0 Tf [(http://www.recode.net)] TJ ET 0.18 w 0 J [ ] 0 d 359.410 163.643 m 446.449 163.643 l S 0.153 0.153 0.153 rg BT 446.449 164.794 Td /F4 9.0 Tf [(, )] TJ ET 0.373 0.169 0.255 rg BT 451.453 164.794 Td /F4 9.0 Tf [(http://www.wikipedia.org)] TJ ET 0.18 w 0 J [ ] 0 d 451.453 163.643 m 548.482 163.643 l S 0.153 0.153 0.153 rg BT 548.482 164.794 Td /F4 9.0 Tf [(])] TJ ET BT 545.980 146.305 Td /F4 9.0 Tf [()] TJ ET 0.400 0.400 0.400 rg 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Navigating Microsoft 365 changes: MS Teams recordings

Tuesday, April 23rd, 2024

Microsoft 365 users are about to experience changes that will enhance their digital workspace. In this blog post, we explore the recent improvements to MS Teams recordings that are designed to streamline your workflow and enhance your meeting experience.

MS Teams recordings will now be retained for 12 months by default. After this period, recordings will automatically be deleted. We recommend that minutes be taken as soon as possible after the meeting and that recordings be deleted as soon as the minutes have been approved.

Other things to note:

  • When a recording is deleted due to the expiration setting, you will receive a notification on the recording:

           

  • Watching the recording won’t affect the expiration date.
  • The person who initiates the recording is the owner. Only the owner can delete the recording.

Refer to the infographic below for more information on navigating these changes. Stay informed and connected with Microsoft 365’s evolving landscape.

M365 Changes to look out for

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Navigating Microsoft 365 changes: Outlook online archiving

Tuesday, April 23rd, 2024

Exciting updates are on the horizon for Microsoft 365 users, bringing improvements to enhance your digital workspace experience. This blog post explores the recent changes impacting Outlook archiving that you should look out for. 

An Outlook online archive mailbox can store older email messages where they won’t occupy space in your primary mailbox. This specialised mailbox appears alongside your other mailbox folders in Outlook. Emails older than one year will be moved automatically to Outlook’s Online Archive (no user action is required).

Operating system: Outlook for Windows

  1. Open your Windows Outlook mail. 
  2. In the folder list panel, locate the Online Archive folder. 
  3. Optionally, explore existing Online Archive folder contents. 
  4. Drag and drop email messages to and from your archive folder as needed. 

Operating system: Outlook for Mac 

 Your Online Archive folder will appear in Outlook for Mac if you have a Microsoft 365 account. 

  1. Open Outlook for Mac. 
  2. Find and expand your Online Archive folder in the folder list to see its contents. 
  3. Drag and drop email messages to and from your archive folder as needed. 

Note: New Outlook for Mac supports only the mail module. If you moved folders, calendar items, contacts, tasks, or notes to your archive in any other version of Outlook, such as Outlook for Windows, you won’t be able to view them in the online archive mailbox using the new Outlook for Mac. 

Refer to the below infographic for more information on how to navigate these changes. Stay informed and connected with Microsoft 365’s evolving landscape.

M365 Changes to look out for

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50 tips on staying safe online during the silly season

Tuesday, November 28th, 2023

Shopping online

As we gear up for the summer holiday season, more people have been driven to do their holiday shopping online. However, shoppers should exercise extreme caution when doing so and be on the lookout for potential scams.

This PDF contains 50 tips to help you stay safe online.

50 tips to protect yourself online

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Generative AI: An Ethically Guided Approach to Architectural Decision-Making

Tuesday, November 28th, 2023

Generating Artificial Intelligence art on computer

By Dr Lianne Keiller, Manager: IT (Learning Technology Systems)

The IT Division recognised the impact that Generative AI had on the Higher Education community at large with the release of ChatGPT late last year. As a result, the Generative AI Guild was convened in March 2023. Generative AI can learn from existing artifacts to generate new, realistic artifacts (at scale) that reflect the characteristics of the training data but don’t repeat it. It can produce a variety of novel content, such as images, video, music, speech, text, software code and product designs.

This guild was coordinated by the Chief Architect in the IT Division and Chair of Computational Thinking in the Department of Information Science to consider a possible position paper for Stellenbosch University. With members from Faculties, various Divisions and the ICT organisations across the University, discussions and collaborative workgroups engaged on a number of issues.

These discussions included topics such as:

  • Generative AI Opportunities
  • Training and Education
  • Ethical, Plagiarism and other concerns
  • Impact on other services e.g., Turnitin
  • Privacy Security and Intellectual Property
  • Direct and Indirect Risks
  • Policy
  • Knowledge centre around topic
  • Teaching, Learning and Assessment
  • Technology Roadmap
  • Output identification human vs machine
  • Architecture Guardrails

The work of the sub-groups identified the complexity and rapid development of guidelines and conversations across the University regarding Generative AI. The output of the guild was a discussion document that could support the extensive efforts on this topic by the rest of the University community around Generative AI.

Why is an ethically-guided approach needed for Generative AI Architecture?

Stellenbosch University has committed to ethical behaviour, pledging to:

  • conduct our work in a manner that demonstrates excellence,
  • always treat our stakeholders equitably, and with respect and compassion, and
  • be accountable for the execution and consequences of all our actions.

It is therefore imperative that the ICT Architecture and decisions enable stakeholders to maintain and live the ethical principles required for a Thriving Stellenbosch University. Architectural decisions should therefore:

  • support the use of Generative AI technology in Teaching-Learning-Assessment, Research and Administration
  • adopt processes that are representative of accountability and excellence in Teaching-Learning-Assessment, Research and Administration
  • enable a practice of user-driven architecture that encourages innovative and ethical practice in Teaching-Learning-Assessment, Research and Administration.

The core underpinning principles that guide decision-making for Architecture in this context is therefore accountability and transparency that aligns with the Strategic Framework and goals of Stellenbosch University.

Generative AI ethically informed guardrails apply to the Teaching & Learning, and Research value stream capabilities of the Institution. These guardrails can inform the work of the ICT function at the University in supporting the enabling capabilities related to Information & Communication Technology Management, Information Management, and Governance, Risk & Compliance.

While each stakeholder group considers various factors in the support and use of Generative AI, the guild has formulated a set of guiding principles to inform decision-making around the adoption of this technology. These principles will aid the ICT function in framing requests made by the SU community regarding licenses, recommendations for new technology within this field and further discussion on the use of Generative AI at SU.

  1. Institutional data privacy must be prioritised.
  2. Transparency in the use of Generative AI is valued and clearly identified.
  3. Personally identifiable information use and sharing via Generative AI must respect and adhere to POPIA.
  4. Excellence in the behaviour of SU stakeholders requires accuracy and integrity in the academic and professional outputs that include the use of Generative AI.
  5. Accountability for the input and output of information into Generative AI remains with the individual stakeholder but is representative of the Organisation and impacts its reputation.
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Update your software

Tuesday, October 31st, 2023

One of the easiest ways to protect accounts and information is to keep software and applications updated. Updates are periodically released to fix software problems and provide security patches for known vulnerabilities. This Cybersecurity Awareness Month, don’t hit the “remind me later” button. Take action to stay one step ahead of cybercriminals.

Here are 4 easy-to-remember tips to keep in mind when it comes to updates.

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