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Feedback on Office365 outage

Friday, January 25th, 2019

On Thursday, 24 January, from 10:30 to 22:00 Outlook users across large parts of the world were left without email. A major outage affecting, among others, South Africa, South America and Europe was caused by a technical problem at one of Microsoft’s data centres in Europe. 

Subsequently, all Stellenbosch University staff could also not access their email. Connectivity to Microsoft Exchange was restored Thursday evening late and staff and students were able to access their emails again. For a full report from Microsoft on the incident, click here 

Keep in mind that cybercriminals could use incidents like these to launch attacks on email users. Neither Microsoft, not IT will ever ask you to reactivate your Microsoft account or divulge personal details.

Please take note that, in instances where email is unavailable, our Twitter feed will be used as the main communication channel and the latest updates will be posted on the feed. For any inquiries please contact the IT Service Desk at 021 808 4367 or log a request on the ICT Partner Portal.

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IT Review: 2017

Thursday, December 7th, 2017

At the end of another busy year, it is time to reflect on some of the major IT events, trends and achievements.

It is alarming to report that cybersecurity threats and attacks increased to record levels during the past year. Stellenbosch University, like most institutions around the world, is increasingly being targeted by criminal elements, and these attacks are consuming an increasing amount of our resources, that could have been applied to more constructive projects. Is this a mere reflection of society?

On the positive side, the IT Division has made steady progress with major renewal strategies, like the Systems Renewal Programme, the Campus Infrastructure Upgrade program, and implementation of various other new services. Many of the improvements were made possible by innovative reallocation of resources, and improving our functional capabilities in a variety of ways.

Many of our users have expressed concern about the availability of wifi across our campuses. It remains one of our key investments and will continue at a steady pace, with more academic and administrative buildings, and especially student residences, being connected and equipped with wifi. Unfortunately, this is a tedious process, since wifi infrastructure often depends on the renovation of the building infrastructure itself.

As we move into the digital era, it is important to notice and utilise technological opportunities to increase cost-effective service improvements. Two major examples are cloud computing (including SaaS – Software as a Service application platforms), and the boom in personal computing devices and social media. These trends provide opportunities for the innovative restructuring of IT services, and better utilisation of resources. For example, the successful migration of many of our Microsoft applications (Outlook, Exchange, Office) to O365 on the Microsoft Azure platform, is already realising a range of benefits.

We are delighted to report that Stellenbosch University reported the highest internet speeds of all universities in SA for at least two months during 2017. Internet connectivity is a key enabler for most applications and communication, and speed and reliability remain key performance factors. We are also glad to report increasing bandwidth availability in our national and international connections. The Higher Education sector now has redundant (dual connections) to Europe via the Seacom and WACS cables, between 40 and 100 gigabits per second!

Lastly, I must congratulate the IT staff on all the achievements of the past year. Thank you for all your hard work and dedication.

We wish all our clients and users a happy and relaxing festive holiday period, and we look forward to a new year of opportunities and challenges.

Attie Juyn
Senior Director: Information Technology

 

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Register for ServiceNow

Wednesday, April 5th, 2017

Information Technology (IT) will soon implement ServiceNow, a new request logging system for all SU staff and students. However, to register you need to follow a simple registration process. Please go to www.sun.ac.za/infoteg and click on the Register for ServiceNow button.

ServiceNow is a one-stop service to keep track of all your IT related requests. This multi-functional platform will enable us to streamline services for our clients, ensuring greater efficiency.

With ServiceNow, you or someone on your behalf, can submit your request online within seconds. You can log incidents, request IT services, search a knowledge base, and track progress on your requests. All these functions can be performed from any type of device, at any time, on a web-based IT self-service portal or Android or iPhone app.

Please take note that this process is only to register. After you logged in, you can close the web page again. We ask that you try not to log any requests, as we want to give everybody a chance to register before going live. When the registration process of users has been completed, we will notify you via e-mail and newsletter and you can start using the system.

If you have any questions, please contact the IT Service Desk at 021 808 4367 or help@sun.ac.za.

 
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