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Description of problem)] TJ ET BT 61.016 572.167 Td /F4 9.0 Tf [(2. Telephone number)] TJ ET BT 61.016 561.178 Td /F4 9.0 Tf [(3. Room Number)] TJ ET BT 61.016 550.189 Td /F4 9.0 Tf [(4. Department and building)] TJ ET BT 61.016 539.200 Td /F4 9.0 Tf [(5. Asset number of computer, laptop, printer, etc.)] TJ ET BT 61.016 519.211 Td /F4 9.0 Tf [(Requests will be logged automatically and reference number sent via email.)] TJ ET BT 61.016 499.222 Td /F4 9.0 Tf [(For video instructions on how to log a request on the ICT Partner Portal, click here. )] TJ ET 0.373 0.169 0.255 rg BT 393.161 499.222 Td /F4 9.0 Tf [(More information on our Service )] TJ ET 0.18 w 0 J [ ] 0 d 393.161 498.071 m 523.706 498.071 l S BT 61.016 488.233 Td /F4 9.0 Tf [(Catalogue.)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 487.082 m 104.540 487.082 l S 0.153 0.153 0.153 rg BT 61.016 468.244 Td /F1 9.0 Tf [(Option 2)] TJ ET BT 61.016 457.255 Td /F1 9.0 Tf [(Contact the IT Service Desk – 021 808 4367)] TJ ET BT 61.016 437.266 Td /F4 9.0 Tf [(We require username and asset number in order to assist OR leave a voicemail message.)] TJ ET 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 427.568 m 306.516 427.568 l 305.766 426.818 l 305.766 426.818 l f 1.000 1.000 1.000 rg 1.000 1.000 1.000 RG 305.016 425.318 m 306.516 425.318 l 305.766 426.068 l 305.766 426.068 l f 306.516 427.568 m 306.516 425.318 l 305.766 426.068 l 305.766 426.818 l f 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 427.568 m 305.016 425.318 l 305.766 426.068 l 305.766 426.818 l f 0.200 0.200 0.200 rg BT 61.016 404.890 Td /F1 11.7 Tf [(HOW DO I FOLLOW UP ON THE IT REQUEST I HAVE LOGGED?)] TJ ET 0.153 0.153 0.153 rg BT 61.016 384.241 Td /F4 9.0 Tf [(Whether you have called the IT Service Desk at 0218084367, sent an email to )] TJ ET 0.373 0.169 0.255 rg BT 374.675 384.241 Td /F4 9.0 Tf [(help@sun.ac.za)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 374.675 383.090 m 439.340 383.090 l S 0.153 0.153 0.153 rg BT 439.340 384.241 Td /F4 9.0 Tf [( or logged a request via the )] TJ ET BT 61.016 373.252 Td /F4 9.0 Tf [(ICT Partner Portal at )] TJ ET 0.373 0.169 0.255 rg BT 146.048 373.252 Td /F4 9.0 Tf [(https://servicedesk.sun.ac.za)] TJ ET 0.18 w 0 J [ ] 0 d 146.048 372.101 m 261.599 372.101 l S 0.153 0.153 0.153 rg BT 261.599 373.252 Td /F4 9.0 Tf [( you can do the following:)] TJ ET BT 78.360 353.279 Td /F4 9.0 Tf [(1.)] TJ ET BT 91.016 353.263 Td /F4 9.0 Tf [(Log in at )] TJ ET 0.373 0.169 0.255 rg BT 128.042 353.263 Td /F4 9.0 Tf [(https://servicedesk.sun.ac.za)] TJ ET 0.18 w 0 J [ ] 0 d 128.042 352.112 m 243.593 352.112 l S 0.153 0.153 0.153 rg BT 243.593 353.263 Td /F4 9.0 Tf [( with your username and password.)] TJ ET BT 78.360 342.290 Td /F4 9.0 Tf [(2.)] TJ ET BT 91.016 342.274 Td /F4 9.0 Tf [(Select: )] TJ ET BT 121.031 342.274 Td /F3 9.0 Tf [(Requests, My requests)] TJ ET BT 219.059 342.274 Td /F4 9.0 Tf [(. The status of all the requests that you have raised will be displayed.)] TJ ET 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 331.076 m 306.516 331.076 l 305.766 330.326 l 305.766 330.326 l f 1.000 1.000 1.000 rg 1.000 1.000 1.000 RG 305.016 328.826 m 306.516 328.826 l 305.766 329.576 l 305.766 329.576 l f 306.516 331.076 m 306.516 328.826 l 305.766 329.576 l 305.766 330.326 l f 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 331.076 m 305.016 328.826 l 305.766 329.576 l 305.766 330.326 l f 0.200 0.200 0.200 rg BT 61.016 308.398 Td /F1 11.7 Tf [(HOW DO I FOLLOW UP IF I SENT AN EMAIL TO)] TJ ET BT 324.289 308.398 Td /F1 11.7 Tf [(HELP@SUN.AC.ZA?)] TJ ET 0.153 0.153 0.153 rg BT 61.016 287.750 Td /F4 9.0 Tf [(If you send an email to )] TJ ET 0.373 0.169 0.255 rg BT 154.067 287.750 Td /F4 9.0 Tf [(help@sun.ac.za)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 154.067 286.598 m 218.732 286.598 l S 0.153 0.153 0.153 rg BT 218.732 287.750 Td /F4 9.0 Tf [( it automatically logs a request on the IT Service Portal. You can check on the )] TJ ET BT 61.016 276.761 Td /F4 9.0 Tf [(status of your request as follows:)] TJ ET BT 78.360 256.788 Td /F4 9.0 Tf [(1.)] TJ ET BT 91.016 256.772 Td /F4 9.0 Tf [(Log in at )] TJ ET 0.373 0.169 0.255 rg BT 128.042 256.772 Td /F4 9.0 Tf [(https://servicedesk.sun.ac.za)] TJ ET 0.18 w 0 J [ ] 0 d 128.042 255.620 m 243.593 255.620 l S 0.153 0.153 0.153 rg BT 243.593 256.772 Td /F4 9.0 Tf [( with your username and password.)] TJ ET BT 78.360 245.799 Td /F4 9.0 Tf [(2.)] TJ ET BT 91.016 245.783 Td /F4 9.0 Tf [( Select: )] TJ ET BT 123.533 245.783 Td /F3 9.0 Tf [(Requests, My requests.)] TJ ET BT 224.063 245.783 Td /F4 9.0 Tf [(The status of all your requests will be displayed.)] TJ ET 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 234.585 m 306.516 234.585 l 305.766 233.835 l 305.766 233.835 l f 1.000 1.000 1.000 rg 1.000 1.000 1.000 RG 305.016 232.335 m 306.516 232.335 l 305.766 233.085 l 305.766 233.085 l f 306.516 234.585 m 306.516 232.335 l 305.766 233.085 l 305.766 233.835 l f 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 234.585 m 305.016 232.335 l 305.766 233.085 l 305.766 233.835 l f 0.200 0.200 0.200 rg BT 61.016 211.906 Td /F1 11.7 Tf [(HOW DO I FOLLOW UP ON A REQUEST I REPORTED BY CALLING THE IT CONTACT )] TJ ET BT 61.016 197.620 Td /F1 11.7 Tf [(CENTRE?)] TJ ET 0.153 0.153 0.153 rg BT 61.016 176.972 Td /F4 9.0 Tf [(If you call the IT Contact Centre, the service agent will log a request on your behalf on the IT Service Portal. You can )] TJ ET BT 61.016 165.983 Td /F4 9.0 Tf [(check on the status of your request as follow:)] TJ ET BT 78.360 146.010 Td /F4 9.0 Tf [(1.)] TJ ET BT 91.016 145.994 Td /F4 9.0 Tf [(Log in at )] TJ ET 0.373 0.169 0.255 rg BT 128.042 145.994 Td /F4 9.0 Tf [(https://servicedesk.sun.ac.za)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 128.042 144.843 m 243.593 144.843 l S 0.153 0.153 0.153 rg BT 243.593 145.994 Td /F4 9.0 Tf [( with your username and password.)] TJ ET BT 78.360 135.021 Td /F4 9.0 Tf [(2.)] TJ ET BT 91.016 135.005 Td /F4 9.0 Tf [(Select: )] TJ ET BT 121.031 135.005 Td /F3 9.0 Tf [(Requests, My requests.)] TJ ET BT 221.561 135.005 Td /F4 9.0 Tf [(The status of all your requests will be displayed.)] TJ ET 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 123.807 m 306.516 123.807 l 305.766 123.057 l 305.766 123.057 l f 1.000 1.000 1.000 rg 1.000 1.000 1.000 RG 305.016 121.557 m 306.516 121.557 l 305.766 122.307 l 305.766 122.307 l f 306.516 123.807 m 306.516 121.557 l 305.766 122.307 l 305.766 123.057 l f 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 123.807 m 305.016 121.557 l 305.766 122.307 l 305.766 123.057 l f 0.200 0.200 0.200 rg BT 61.016 101.129 Td /F1 11.7 Tf [(CAN YOU FOLLOW UP ON A REQUEST EMAILING)] TJ ET BT 341.184 101.129 Td /F1 11.7 Tf [(HELP@SUN.AC.ZA)] TJ ET BT 447.490 101.129 Td /F1 11.7 Tf [( AGAIN?)] TJ ET endstream endobj 8 0 obj << /Type /Font /Subtype /Type1 /Name /F1 /BaseFont /Helvetica-Bold /Encoding /WinAnsiEncoding >> endobj 9 0 obj << /Type /Font /Subtype /Type1 /Name /F2 /BaseFont /Helvetica-Oblique /Encoding /WinAnsiEncoding >> endobj 10 0 obj << /Type /Font /Subtype /Type1 /Name /F3 /BaseFont /Helvetica-BoldOblique /Encoding /WinAnsiEncoding >> endobj 11 0 obj << /Type /Font /Subtype /Type1 /Name /F4 /BaseFont /Helvetica /Encoding /WinAnsiEncoding >> endobj 12 0 obj << /Type /Annot /Subtype /Link /A 13 0 R /Border [0 0 0] /H /I /Rect [ 156.0557 602.3125 263.0747 611.4700 ] >> endobj 13 0 obj << /Type /Action /S 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This will log a second, duplicate request which will only clog up the system and cause confusion. The )] TJ ET BT 61.016 718.215 Td /F4 9.0 Tf [(same goes for replying to emails from )] TJ ET 0.373 0.169 0.255 rg BT 213.566 718.215 Td /F4 9.0 Tf [(help@sun.ac.za)] TJ ET 0.18 w 0 J [ ] 0 d 213.566 717.064 m 278.231 717.064 l S 0.153 0.153 0.153 rg BT 278.231 718.215 Td /F4 9.0 Tf [(. Rather click on the request number and add your comment on the )] TJ ET BT 61.016 707.226 Td /F4 9.0 Tf [(system.)] TJ ET 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 697.528 m 306.516 697.528 l 305.766 696.778 l 305.766 696.778 l f 1.000 1.000 1.000 rg 1.000 1.000 1.000 RG 305.016 695.278 m 306.516 695.278 l 305.766 696.028 l 305.766 696.028 l f 306.516 697.528 m 306.516 695.278 l 305.766 696.028 l 305.766 696.778 l f 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 697.528 m 305.016 695.278 l 305.766 696.028 l 305.766 696.778 l f 0.200 0.200 0.200 rg BT 61.016 674.850 Td /F1 11.7 Tf [(HOW DO I ADD A COMMENT TO MY REQUEST?)] TJ ET 0.153 0.153 0.153 rg BT 78.360 654.218 Td /F4 9.0 Tf [(1.)] TJ ET BT 91.016 654.201 Td /F4 9.0 Tf [(Log in at )] TJ ET 0.373 0.169 0.255 rg BT 128.042 654.201 Td /F4 9.0 Tf [(https://servicedesk.sun.ac.za)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 128.042 653.050 m 243.593 653.050 l S 0.153 0.153 0.153 rg BT 243.593 654.201 Td /F4 9.0 Tf [( with your username and password.)] TJ ET BT 78.360 643.229 Td /F4 9.0 Tf [(2.)] TJ ET BT 91.016 643.212 Td /F4 9.0 Tf [(Select: )] TJ ET BT 121.031 643.212 Td /F3 9.0 Tf [(Requests, My requests)] TJ ET BT 219.059 643.212 Td /F2 9.0 Tf [(. )] TJ ET BT 224.063 643.212 Td /F4 9.0 Tf [(The status of all the requests that you have raised will be displayed.)] TJ ET BT 78.360 632.240 Td /F4 9.0 Tf [(3.)] TJ ET BT 91.016 632.223 Td /F4 9.0 Tf [(Click on the reference number of a request to see its details.)] TJ ET BT 78.360 621.251 Td /F4 9.0 Tf [(4.)] TJ ET BT 91.016 621.234 Td /F4 9.0 Tf [(Type your comment in the text box and click on )] TJ ET BT 281.600 621.234 Td /F3 9.0 Tf [(Add. )] TJ ET BT 304.100 621.234 Td /F4 9.0 Tf [(The comment will be added to the request. You can also add )] TJ ET BT 91.016 610.245 Td /F4 9.0 Tf [(screen shots for clarification)] TJ ET 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 599.048 m 306.516 599.048 l 305.766 598.298 l 305.766 598.298 l f 1.000 1.000 1.000 rg 1.000 1.000 1.000 RG 305.016 596.798 m 306.516 596.798 l 305.766 597.548 l 305.766 597.548 l f 306.516 599.048 m 306.516 596.798 l 305.766 597.548 l 305.766 598.298 l f 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 599.048 m 305.016 596.798 l 305.766 597.548 l 305.766 598.298 l f 0.200 0.200 0.200 rg BT 61.016 576.369 Td /F1 11.7 Tf [(WHAT DOES THE DIFFERENT STATUS OPTIONS MEAN?)] TJ ET 0.153 0.153 0.153 rg BT 61.016 555.721 Td /F4 9.0 Tf [(WAITING ON SUPPORT =you are waiting for a response / feedback from IT regarding your request.)] TJ ET BT 61.016 535.732 Td /F4 9.0 Tf [(WAITING ON CUSTOMER =IT is waiting on a response / feedback from you regarding your request.)] TJ ET BT 61.016 515.743 Td /F4 9.0 Tf [(IN PROGRESS = your request is being attended to.)] TJ ET BT 61.016 495.754 Td /F4 9.0 Tf [(ESCALATED =your request is escalated for further investigation.)] TJ ET BT 61.016 475.765 Td /F4 9.0 Tf [(RESOLVED =your request has been resolved.)] TJ ET BT 61.016 455.776 Td /F4 9.0 Tf [(CLOSED = your request has been closed.)] TJ ET BT 61.016 435.787 Td /F4 9.0 Tf [( )] TJ ET BT 61.016 415.798 Td /F4 9.0 Tf [( )] TJ ET 0.400 0.400 0.400 rg BT 61.016 397.309 Td /F2 9.0 Tf [(Posted in:General,Notices,Tips,Training | | With 0 comments)] TJ ET endstream endobj 36 0 obj << /Type /Annot /Subtype /Link /A 37 0 R /Border [0 0 0] /H /I /Rect [ 61.0157 728.3716 125.6807 737.5291 ] >> endobj 37 0 obj << /Type /Action /S /URI /URI (mailto:help@sun.ac.za) >> endobj 38 0 obj << /Type /Annot /Subtype /Link /A 39 0 R /Border [0 0 0] /H /I /Rect [ 213.5657 717.3826 278.2307 726.5401 ] >> endobj 39 0 obj << /Type /Action /S /URI /URI (mailto:help@sun.ac.za) >> endobj 40 0 obj << /Type /Annot /Subtype /Link /A 41 0 R /Border [0 0 0] /H /I /Rect [ 128.0417 653.3689 243.5927 662.5264 ] >> endobj 41 0 obj << /Type /Action /S /URI /URI (https://eur03.safelinks.protection.outlook.com/?url=https://servicedesk.sun.ac.za/&data=02|01||fc962a99dd8b454e908d08d8696ae915|a6fa3b030a3c42588433a120dffcd348|0|0|637375255182735055&sdata=dd/4Jv0MNIZhKewqxdBttVt9lanKti/xchyeZRhJzKw=&reserved=0) >> endobj xref 0 42 0000000000 65535 f 0000000008 00000 n 0000000073 00000 n 0000000119 00000 n 0000000312 00000 n 0000000341 00000 n 0000000479 00000 n 0000000631 00000 n 0000008787 00000 n 0000008899 00000 n 0000009014 00000 n 0000009134 00000 n 0000009242 00000 n 0000009370 00000 n 0000009451 00000 n 0000009579 00000 n 0000009680 00000 n 0000009807 00000 n 0000009908 00000 n 0000010036 00000 n 0000010109 00000 n 0000010237 00000 n 0000010534 00000 n 0000010662 00000 n 0000010959 00000 n 0000011087 00000 n 0000011160 00000 n 0000011288 00000 n 0000011361 00000 n 0000011489 00000 n 0000011786 00000 n 0000011914 00000 n 0000012211 00000 n 0000012339 00000 n 0000012412 00000 n 0000012510 00000 n 0000017152 00000 n 0000017279 00000 n 0000017352 00000 n 0000017480 00000 n 0000017553 00000 n 0000017681 00000 n trailer << /Size 42 /Root 1 0 R /Info 5 0 R >> startxref 17978 %%EOF Training « Informasietegnologie
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Take the short-cut

Friday, April 20th, 2012

Some days there’s just not enough time to do things the long way. So to make sure you don’t unnecessarily waste time, we found some keyboard short-cuts for your browser that might make your life a little bit easier (and faster!)

(short-cuts  courtesy of www.iafrica.com)

Open a new tab

Ctrl + T

Close a new tab

Ctrl + W

Switch tabs

Ctrl + Tab, Ctrl + Shift + Tab

Open link in new tab

Ctrl + left click, mousewheel click

Open last closed tab

Ctrl + Shift + T

Open tab in Incognito/Stealth mode

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Email

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Posted in General, Training | Comments Off on Take the short-cut

Want to show your computer who’s boss?

Friday, March 9th, 2012

Are you tired of being intimidated by your pc? On the verge of developing fullblown cyberphobia? No need to panic – we have some excellent remedies available.

Information Technology will once again be providing free training in various fields from March till December to all SU staff. More information on registration and the various courses offered can be found on the IT wiki.

Email

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Posted in General, Training | 2 Comments »

Change your Outlook

Friday, March 9th, 2012

Do you often feel as if your Outlook is taking more time out of your workday than it should? You can make Outlook work for you instead of against you by making a few small changes.

Do you also make these 5 time wasting mistakes in Outlook?

Mistake 1: You receive an e-mail and want to send your friend just one paragraph of the mail.  You highlight the text, copy it, create a new message and paste it into the new message.  Or you forward the email and then delete everything you do not want to send.

Mistake 2:  To create a new appointment you double-click the beginning time in your Calendar, type in the details and select the start and end times from the drop-down list and then click “Save and Close”.

Mistake 3: When you switch on Outlook, the first screen you see is your Inbox. You get seduced into doing your email for the next 30 minutes and forget an important meeting.

Mistake 4: You are working in your Calendar and want to create and send a new email. You click on “Mail” en then “New Email”.

Mistake 5: You read a new e-mail and then leave it in the Inbox “for now” and change it to “Mark as unread” to remind you that something still needs to be done about it.

If you also make these 5 mistakes, it is an indication that you could be wasting as much as 3 weeks every year because you are using Outlook inefficiently.

Most people use Outlook only for email and meeting management – and they never get to use it as a productivity tool that can save them up to 40 minutes every single day.  They dabble with Contacts and Tasks, but skip Notes, Journal, and Discussion Notes.

To learn how to make the most of your day with the help of Outlook, enrol for our new 5 hour Outlook Productivity workshop.   You will also get a time proven system for managing your everyday workflow more efficiently.

For more information on this workshop, contact email itkursus@sun.ac.za, read more on the wiki or contact the IT Service Desk at 808 4367.

Email

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Posted in E-mail, General, Training | 11 Comments »

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