IT SYSTEM MAINTENANCE : Saturday, 24 March

Tuesday, March 20th, 2018

Scheduled system maintenance will be taking place this Saturday, 24 March from 17:00 until 07:00 on Sunday morning.

Even though we will be conducting maintenance on a large number of IT systems and some IT services could be interrupted, we will try our best to limit, interruptions to a minimum.

If you have any questions, please contact the IT Service Desk at 021 808 4367 or email

Slow internet connection (update)

Friday, March 16th, 2018


We’ve been informed by TENET that the change previously scheduled for this Sunday, 18th March 2018 has been postponed to Wednesday, 21st between 00h01 and 10h00.

TENET, the university’s service provider, will be making changes to the international WACS and SEACOM routing configuration in London and Amsterdam on Sunday 18th March 2018 between 07h30 and 17h00 GMT+2. 

Although attempts will be made during the change window to minimize the downtime experienced, there will be periods where there will be a lull in international connectivity.


Reactivate your network access before 1 April

Thursday, March 1st, 2018

Network access for staff will expire at the end of March, unless you reactivate your username. We suggest that you reactivate yours as soon as possible to ensure continuous access to internet and e-mail. Keep in mind that your line manager still has to approve your request before you are officially registered and able to work on the network. 

You will receive an e-mail from indicating that your username will expire soon (see the example below). Three notifications will be sent before the end of March. Alternatively you can go directly to the reactivation page.

Once logged into the reactivation page, you can select the services you want to activate.  You are encouraged to read the ECP (Electronic Communication Policy) before reactivating.

Choose the services you want to register for and enter the necessary information. Select the appropriate options. Make sure the correct project code, if applicable, and cost centre, are entered. Click Accept and Reactivate. You should receive a notification stating that your request has been submitted, as well as a confirmation e-mail. 

The useradm website will indicate that the application still needs to be approved by the cost centre manager. When the cost centre manager approves the application, access will be extended to the end of March next year.

If you have completed these steps successfully and still receive e-mails from urging you to reactivate, please contact the IT Service Desk at 021 808 4367 or send an e-mail to It might be possible that your role as an employee might have expired.


Pensioners: Reactivation of electronic services

Tuesday, February 27th, 2018

All persons using the SU network have to reactivate for network usage (e-mail, internet, etc.) on an annual basis. Pensioners still using SU resources also have to complete this process to ensure they still have e-mail access.

Over the past few weeks users received an e-mail notice from indicating that their username will expire. Generally three warnings are sent before the deadline on 1 April. Since some pensioners pay for access themselves and not a departmental cost centre, the payment method differs. Pensioners can pay for the reactivation of electronic access using one of the following methods: 

Payment of R345-00 via EFT. To do the EFT payment, Stellenbosch University must be added as a beneficiary on your online banking profile.
For SU banking details, please contact us.

Cashiers at Admin
Cashiers at Admin A on Stellenbosch campus or cashiers on Tygerberg campus.
Pensioners make a payment of R345-00 at the cashier with receipt type 1107 (network registration)
SU number will also be required.

If you have any questions, please contact the IT Service Desk at 021 808 4367 or


OneDrive for Business: Anonymous file sharing

Monday, January 22nd, 2018

Information Technology recently assessed our OneDrive for Business platform to ensure that no security risks exist for our users and network. During this assessment we identified a number of users who are currently using the anonymous sharing function (“Anyone with the link can view and edit”) on OneDrive.

With anonymous file sharing there is no control or record of who has access to the shared files. Anybody who has the link can access and/or edit the files. This poses a security risk for the University and our users. For this reason we are compelled to switch off anonymous usage.

From Thursday, 1 February 2018 you will no longer be able to share files anonymously on OneDrive. Sharing will still be possible with internal and external users, but at a higher security level.

Guides on best practices for sharing files on OneDrive is available under the Office365 section or directly on this page. If you are have any enquiries, please contact the IT Service Desk by emailing or calling our Service Desk at 808 4367.


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