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Internet outage: Feedback

Friday, October 4th, 2019

Early on Thursday morning we were notified by our internet provider, TENET, that there has been a break in internet connection between UWC and SUN. This caused an internet outage on the entire SU network for most of the morning.

Technicians were immediately dispatched to the site and after investigating, established that the infrastructure has been vandalised and the fibre cable cut. Maintenance then proceeded to replace the damaged equipment and restore connectivity. Unfortunately both primary and secondary links were compromised and also had to repair the backup link.

We apologise for the inconvenience and appreciate your patience. During incidents such as these please remember to follow our Twitter feed where we will post regular updates.


Free digital literacy training

Tuesday, October 1st, 2019

Our training service provider, StellieTech is currently offering a 3 Day Digital Literacy Course (see below for more detail on content, requirements, etc.)

The course is free to all SU staff, but space is limited, so register as soon as possible if you’re interested.

To register, go Sun e hr-> SUN Employee Self service-> Training and Development-> Learner Home-> Information Technology and the course will be listed there.



Duration: 3 Days

Recommended Prerequisites: Basic computer skills

Certificate of training: StellieTech Certificate of Completion

Assessments: Graded pre and post assessments between lessons.

Overview: This course aims to equip the learner with the knowledge and appreciation of the business environment and to empower them to be efficient and effective in the office.

Course Objectives:

·         Gain an insight into working with the internet and being able to use these skills in the workplace.

·         Learning how to be an effective assistant by using technology to enhance your productivity.

·         Computer training and basic tasks needed as a certified computer user.Course Information

Course Outline

Session 1: Working with the Internet

  • Internet
  • Navigation and Media Literacy
  • Browser Functionality
  • Rights and Usage
  • Email Clients
  • Calendaring
  • Communication Methods
  • Digital Citizenship

Session 2: Fundamental basics

  • Hardware
  • Internet Basics
  • Mobile Devices
  • Software Architecture
  • File and Software Management
  • Troubleshooting Basics

SUNStudent blueprint workshops off to a good start

Tuesday, October 1st, 2019

Over the past few months the SUNStudent implementation team, comprising members from SU, Eiffelcorp and Serosoft, have been conducting and coordinating blueprint workshops to understand and unravel the Stellenbosch University student life cycle process. Existing procedures, processes, and assumptions are being challenged and stakeholders are rethinking and redesigning processes while retaining students as central stakeholders. The journey from being administration intensive to being student-friendly is off to a good start.

Workshop participants are visibly excited, willing to adapt to something new and different and are challenging the status quo. Collaboration, respect, simplification, change and coordination are the key elements emerging from these workshops and attribute to their resounding success.  

For SU the outcome of the workshops is not limited to SUNStudent system requirement’s definition, but also to identify policy and procedure changes and correct process misalignments. For the first time in many years this is possible due to participants from various campuses, faculties, departments, IT and SISO having a focused discussion on capability. 

As facilitator of these workshops, Serosoft is extremely satisfied with the outcome so far. Unravelling the details of capability and completing the requirement definition will help us implement and deliver the best student information system currently used at a South African university.

Article by Team Serosoft

SUNFin remains on track

Friday, August 30th, 2019

The SUNFin Implementation Project remains on track for our target date of January 2021. We have been busy completing RAPID data spreadsheets with Stellenbosch University information and data and we have submitted this to our implementation partner, Visions Consulting. Visions Consulting has started the configuration of Iteration 1 of the Oracle Cloud Financials system.

The plan is to complete the configuration of Iteration 1 by the second week of October. Workshops to review Iteration 1 will be scheduled shortly once we have confirmation from Visions Consulting on the exact dates.

In the meantime, the Business Optimisation workstream has commenced with End-to-End (E2E) process workshops to start identifying the key gaps between SU’s current financial business processes and the standard Oracle Cloud Financial processes. As far as possible, SU has agreed to adopt the standard Oracle processes and identify the key changes we will need to make to our current business processes to maximise the benefits of the new system.

For more information on the SUNFin Implementation Project, please visit

Please email questions, comments, concerns or ideas you may have regarding the SUNFin project to

Phishing from staff email

Monday, August 26th, 2019

Three separate emails with the subjects “Information Service”, “Online course” and “IT communication” from a compromised staff email address were sent to staff and students recently. The emails ask you to click on a link which will open an incident logged on the “Self Service Portal”, click on a link to complete a survey or activate two-factor authentication. One of these used Information Technology’s own branding to try and phish our staff and students.(also see images below)

None of these are legitimate emails, but phishing attempts from a compromised university account.

By clicking on links and providing your information, you give criminals access to your personal information and your accounts.

    • Immediately change your password on
    • Contact the IT Service Desk by logging a request or calling 808 4367.
    • More information is available on our blog and Twitter.



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