Language:
SEARCH
  • Recent Posts

  • Categories

  • Archives

News

Phishing with subject “Verify Your Email To Avoid Disruption”

Friday, June 7th, 2019

An email with the subject “Verify Your Email To Avoid Disruption” which looks as if it’s from “Stellenbosch University – Outlook Office 365” was sent to staff and students. The email asks you to click on a link to verify your Outlook account. (see image)

This is not a legitimate email from Information Technology, but a phishing attempt.

We will never ask you to provide any personal information by means of email. By clicking on links and providing your information, you give criminals access to your personal information and your accounts.

If you clicked on the link in this phishing email, immediately change your password on www.sun.ac.za/password. For enquiries contact the IT Service Desk by logging a request or calling 808 4367. More information on phishing is available on our blog and Twitter.

Inetkey Android app temporarily not available for download from Google Play store

Wednesday, June 5th, 2019

From Thursday, 6 June, the official Inetkey app for Android will be unavailable for download from the Google Play store. If you have the Inetkey app installed on your smart device it will not be removed and you can continue using it. This is only temporary and we are working with Google to rectify the situation.

Currently the web-based version is still available at https://inetkey.sun.ac.za.

Take note that there are unofficial Inetkey apps available, but Information Technology does not endorse its download since it might pose a security risk. If you have a new mobile device and need the Inetkey app, please contact the IT Service Desk for assistance.

Excel courses for staff

Tuesday, June 4th, 2019

The following 3 day Excel courses are available for SU staff exclusively: 

1, 2, 3 July  (Stellietech) Launchlab, STB

29, 30 31 July (Stellietech) Launchlab, STB

12,13,14 August (Stellietech) Gerga TYG

To register for these courses, go to the Sun-e-hr portal and click on SUN EMPLOYEE SELF-SERVICE => Training and Development => Course Catalogue => Information Technology

More information on the course. Any other enquiries can be sent to itkursus@sun.ac.za

 

How to avoid phishing scams

Friday, May 24th, 2019

We are often asked by staff and students what they can do to stop phishing scams, and what software they should install to prevent them from becoming victims. In some cases students have asked us to fix their computers and to install software to block phishing scams.

Of course that request is impossible to fulfil. Phishing scams are like the common cold. Just like you cannot prevent the common cold, you can only adopt a lifestyle, and take precautionary measures to reduce your risk of infection. They will always be there and will always adapt and change. As long as there are people who are uninformed or careless who fall for these scams, phishing attacks will continue.

The best way to reduce your risk is to report all suspected phishing scams on ICT Partner Portal. (Full details at the end of this post). Here are some basic rules to help you to identify phishing scams:

  • Use common sense
    Never click on links, download files or open attachments in email or social media, even if it appears to be from a known, trusted source.
  • Watch out for shortened links
    Pay particularly close attention to shortened links. Always place your mouse over a web link in an email (known as “hovering”) to see if you’re being sent to the right website.
  • Does the email look suspicious?
    Read it again. Many phishing emails are obvious and will have implausible and generally suspicious content.
  • Be wary of threats and urgent deadlines
    Threats and urgency, especially coming from what claims to be a legitimate company, are a giveaway sign of phishing. Ignore the scare tactics and rather contact the company via phone.
  • Browse securely with HTTPS
    Always, where possible, use a secure website, indicated by https:// and a security “lock” icon in the browser’s address bar, to browse.
  • Never use public, unsecured Wi-Fi, including Maties Wi-Fi, for banking, shopping or entering personal information online
    Convenience should never be more important than safety.

If you do receive a phishing e-mail, please report it as soon as possible. Once you have reported the spam or phishing mail, you can delete it immediately.

You can report this on IT’s request logging system, the ICT Partner Portal.

  • Go to the ICT Partner Portal.
  • Fill in your information and add the email as an attachment. Your request will automatically be logged on the system and the appropriate measures will be taken by the system administrators to protect the rest of campus.

[ARTICLE BY DAVID WILES]

Still using Windows 7?

Thursday, May 9th, 2019

After 10 years, support for Windows 7 is coming to an end on 14 January 2020.  But how does this affect you?  After January 14 your PC will no longer receive  security updates and Microsoft will not provide technical support. You can read more on Microsoft software’s life cycle on their site.

Therefore, it’s important to upgrade to Windows 10, an operating system which can provide the latest security updates to keep your data safe.

Upgrades from Windows 7 & 8.1 to Windows 10 will be free for staff. To request this upgrade, please log a request on the ICT Partner Portal (Select Get Desktop/laptop support) Please include the following information in the request:

  • the computer’s asset number
  • contact number
  • building name
  • room number

An IT technician will contact you as soon as the computer’s specifications have been checked. Older equipment may need components for the upgrade and this will be for the account of the department. There might also be a possibility that very old equipment will not be able to be upgraded due to hardware limitations.

IT will do the following without charge:

  1. Upgrade the operating system from Windows 7 & 8.1 to Windows 10

You will have to pay for:

  1. Backups of all data.
  2. Hardware components necessary for the upgrade to Windows 10

If IT is requested to backup data, the cost will be as follow:

Less than 15GB – R1230-00
More than 15GB – R2120-00

Relevant articles on the end of Windows 7:

 

© 2013-2019 Disclaimer: The views and opinions expressed in this page are strictly those of the page author(s) and content contributor(s). The contents of this page have not been reviewed or approved by Stellenbosch University.