%PDF-1.3 1 0 obj << /Type /Catalog /Outlines 2 0 R /Pages 3 0 R >> endobj 2 0 obj << /Type /Outlines /Count 0 >> endobj 3 0 obj << /Type /Pages /Kids [6 0 R 27 0 R ] /Count 2 /Resources << /ProcSet 4 0 R /Font << /F1 8 0 R /F2 9 0 R /F3 10 0 R /F4 11 0 R >> /XObject << /I1 26 0 R >> >> /MediaBox [0.000 0.000 612.000 792.000] >> endobj 4 0 obj [/PDF /Text /ImageC ] endobj 5 0 obj << /Creator (DOMPDF) /CreationDate (D:20250618130755+00'00') /ModDate (D:20250618130755+00'00') /Title (Report 06-2025) >> endobj 6 0 obj << /Type /Page /Parent 3 0 R /Annots [ 12 0 R 14 0 R 16 0 R 18 0 R 20 0 R 22 0 R 24 0 R ] /Contents 7 0 R >> endobj 7 0 obj << /Length 6642 >> stream 0.702 0.800 0.816 rg 34.016 34.016 543.969 723.969 re f 1.000 1.000 1.000 rg 45.266 78.290 521.469 668.444 re f 0.773 0.773 0.773 rg 0.773 0.773 0.773 RG 45.266 746.734 m 566.734 746.734 l 565.984 745.984 l 46.016 745.984 l f 566.734 746.734 m 566.734 78.290 l 565.984 78.290 l 565.984 745.984 l f 45.266 746.734 m 45.266 78.290 l 46.016 78.290 l 46.016 745.984 l f 0.200 0.200 0.200 rg BT 61.016 693.716 Td /F1 14.4 Tf [(DOWNLOADING OF FILMS AND SERIES CAN BE TRACED AND FINED)] TJ ET 0.400 0.400 0.400 rg BT 61.016 664.909 Td /F2 9.0 Tf [(Posted on )] TJ ET BT 104.045 664.909 Td /F3 9.0 Tf [(January 01,1970)] TJ ET BT 173.588 664.909 Td /F2 9.0 Tf [( by )] TJ ET BT 188.096 664.909 Td /F3 9.0 Tf [(IT Communications)] TJ ET 0.153 0.153 0.153 rg BT 61.016 637.420 Td /F4 9.0 Tf [(With a fast internet connection and unlimited, "free" internet, it's )] TJ ET BT 61.016 626.431 Td /F4 9.0 Tf [(possible to download movies and series to your heart's content. )] TJ ET BT 61.016 615.442 Td /F4 9.0 Tf [(Unless you use a pay streaming platform it's also illegal. )] TJ ET BT 61.016 604.453 Td /F4 9.0 Tf [(Additionally, if you use the university's network and/or devices it's )] TJ ET BT 61.016 593.464 Td /F4 9.0 Tf [(also a breach of the university's )] TJ ET 0.373 0.169 0.255 rg BT 189.293 593.464 Td /F4 9.0 Tf [(Electronic Communications Policy)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 189.293 592.313 m 324.824 592.313 l S 0.153 0.153 0.153 rg BT 61.016 582.475 Td /F4 9.0 Tf [(- a policy all students and staff agree to when they annually )] TJ ET BT 61.016 571.486 Td /F4 9.0 Tf [(activate their network access. Therefore your network access can )] TJ ET BT 61.016 560.497 Td /F4 9.0 Tf [(be revoked if you are caught downloading and hosting illegal )] TJ ET BT 61.016 549.508 Td /F4 9.0 Tf [(content.)] TJ ET BT 61.016 529.519 Td /F4 9.0 Tf [(Up to a few years back television networks and film companies )] TJ ET BT 61.016 518.530 Td /F4 9.0 Tf [(weren't geared to trace and stop downloading and distribution of )] TJ ET BT 61.016 507.541 Td /F4 9.0 Tf [(illegal movies. It was just too difficult and not cost-effective. This )] TJ ET BT 61.016 496.552 Td /F4 9.0 Tf [(is no longer the case - even in South Africa. Everything you do )] TJ ET BT 61.016 485.563 Td /F4 9.0 Tf [(online can be tracked and traced.)] TJ ET BT 61.016 465.574 Td /F4 9.0 Tf [(Information Technology receive regular notifications from companies such as Warner Bros. and Columbia Pictures )] TJ ET BT 61.016 454.585 Td /F4 9.0 Tf [(indicating that illegal, copyrighted material is being downloaded and seeded \(distributed\) from IP addresses within the )] TJ ET BT 61.016 443.596 Td /F4 9.0 Tf [(university's network. These emails include the specific IP address which we can trace to the user, the material )] TJ ET BT 61.016 432.607 Td /F4 9.0 Tf [(downloaded and distributed and at which times. When we receive these notifications, we immediately send an email to the )] TJ ET BT 61.016 421.618 Td /F4 9.0 Tf [(user of the address with a written warning. If they do not comply, these companies will take legal action.)] TJ ET BT 61.016 401.629 Td /F4 9.0 Tf [(The distribution or seeding of copyrighted material without a licence is both a criminal and civil offence in South Africa, )] TJ ET BT 61.016 390.640 Td /F4 9.0 Tf [(even if distribution takes place from)] TJ ET 0.373 0.169 0.255 rg BT 204.575 390.640 Td /F4 9.0 Tf [(BitTorrent)] TJ ET 0.18 w 0 J [ ] 0 d 204.575 389.489 m 244.085 389.489 l S 0.153 0.153 0.153 rg BT 244.085 390.640 Td /F4 9.0 Tf [(. Just because it's available via a torrent, it doesn't mean it's legal.)] TJ ET BT 61.016 370.651 Td /F4 9.0 Tf [(In South Africa, under the Copyright Law of 1978, you can be sentenced for up to 5 years in prison and a fine of up to )] TJ ET BT 61.016 359.662 Td /F4 9.0 Tf [(R10,000 for each item you distribute.Between 2010 and 2012, 200,000 people have been sued for uploading and )] TJ ET BT 61.016 348.673 Td /F4 9.0 Tf [(downloading copyright material viaBitTorrent.)] TJ ET BT 61.016 328.684 Td /F4 9.0 Tf [(So before you download the latest episode of your favourite series or stream movies from an illegal file sharing site, )] TJ ET BT 61.016 317.695 Td /F4 9.0 Tf [(consider the consequences. There are many legal options to watch media online, from )] TJ ET 0.373 0.169 0.255 rg BT 407.174 317.695 Td /F4 9.0 Tf [(Netflix)] TJ ET 0.18 w 0 J [ ] 0 d 407.174 316.544 m 434.678 316.544 l S 0.153 0.153 0.153 rg BT 434.678 317.695 Td /F4 9.0 Tf [(to Showmax, so rather be )] TJ ET BT 61.016 306.706 Td /F4 9.0 Tf [(safe and legal.)] TJ ET BT 61.016 286.717 Td /F4 9.0 Tf [(MORE INFORMATION:)] TJ ET 0.373 0.169 0.255 rg BT 61.016 266.728 Td /F4 9.0 Tf [(How does BitTorrent and seeding work?)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 265.577 m 221.081 265.577 l S BT 61.016 246.739 Td /F4 9.0 Tf [(http://en.wikipedia.org/wiki/BitTorrent)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 245.588 m 208.067 245.588 l S 0.153 0.153 0.153 rg BT 208.067 246.739 Td /F4 9.0 Tf [()] TJ ET 0.373 0.169 0.255 rg BT 61.016 226.750 Td /F4 9.0 Tf [(http://www.bittorrent.com/help/guides/beginners-guide)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 225.599 m 276.107 225.599 l S 0.153 0.153 0.153 rg BT 61.016 206.761 Td /F4 9.0 Tf [()] TJ ET 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 197.063 m 306.516 197.063 l 305.766 196.313 l 305.766 196.313 l f 1.000 1.000 1.000 rg 1.000 1.000 1.000 RG 305.016 194.813 m 306.516 194.813 l 305.766 195.563 l 305.766 195.563 l f 306.516 197.063 m 306.516 194.813 l 305.766 195.563 l 305.766 196.313 l f 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 197.063 m 305.016 194.813 l 305.766 195.563 l 305.766 196.313 l f 0.153 0.153 0.153 rg BT 61.016 177.022 Td /F1 9.0 Tf [(Example of a warning letter:)] TJ ET BT 61.016 157.033 Td /F2 9.0 Tf [(We are writing this letter on behalf of Columbia Pictures Industries, Inc. \("Rights Holder"\) who own certain rights under )] TJ ET BT 61.016 146.044 Td /F2 9.0 Tf [(copyright law in the title White House Down.)] TJ ET BT 61.016 124.255 Td /F2 9.0 Tf [(You are receiving this notice because your Internet account was identified as having been used recently to copy and/or )] TJ ET BT 61.016 113.266 Td /F2 9.0 Tf [(distribute illegally the copyrighted motion pictures and/or television shows listed at the bottom of this notice. 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This conduct may also violate the Berne Convention for the )] TJ ET BT 61.016 639.492 Td /F2 9.0 Tf [(Protection of Literary and Artistic Works and The Universal Copyright Convention, as well as bilateral treaties with other )] TJ ET BT 61.016 628.503 Td /F2 9.0 Tf [(countries that allow for protection of Rights Holder copyrighted works even beyond U.S borders.)] TJ ET BT 61.016 617.514 Td /F2 9.0 Tf [(Below is the detail for your reference:)] TJ ET BT 61.016 606.525 Td /F2 9.0 Tf [(- ------------- Infringement Details ----------------------------------)] TJ ET BT 61.016 595.536 Td /F2 9.0 Tf [(Title: White House Down)] TJ ET BT 61.016 584.547 Td /F2 9.0 Tf [(Timestamp: 2013-09-19T23:18:28Z)] TJ ET BT 61.016 573.558 Td /F2 9.0 Tf [(IP Address: 146.232.***.**)] TJ ET BT 61.016 562.569 Td /F2 9.0 Tf [(Port: *****)] TJ ET BT 61.016 551.580 Td /F2 9.0 Tf [(Type: BitTorrent)] TJ ET BT 61.016 540.591 Td /F2 9.0 Tf [(Torrent Hash: *************************************)] TJ ET 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 530.893 m 306.516 530.893 l 305.766 530.143 l 305.766 530.143 l f 1.000 1.000 1.000 rg 1.000 1.000 1.000 RG 305.016 528.643 m 306.516 528.643 l 305.766 529.393 l 305.766 529.393 l f 306.516 530.893 m 306.516 528.643 l 305.766 529.393 l 305.766 530.143 l f 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 530.893 m 305.016 528.643 l 305.766 529.393 l 305.766 530.143 l f 0.153 0.153 0.153 rg BT 398.416 510.852 Td /F4 9.0 Tf [([SOURCE:)] TJ ET 0.373 0.169 0.255 rg BT 446.926 510.852 Td /F4 9.0 Tf [(http://mybroadband.co.za)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 446.926 509.701 m 548.482 509.701 l S 0.153 0.153 0.153 rg BT 548.482 510.852 Td /F4 9.0 Tf [(])] TJ ET BT 61.016 490.863 Td /F4 9.0 Tf [()] TJ ET BT 61.016 470.874 Td /F4 9.0 Tf [()] TJ ET 0.400 0.400 0.400 rg BT 61.016 452.385 Td /F2 9.0 Tf [(Posted in:Internet,Security,Students | Tagged:Bit Torrent,Bittorrent,Download Movies,Download Series,Seeding | With 1 )] TJ ET BT 61.016 441.396 Td /F2 9.0 Tf [(comments)] TJ ET endstream endobj 29 0 obj << /Type /Annot /Subtype /Link /A 30 0 R /Border [0 0 0] /H /I /Rect [ 446.9263 510.0196 548.4823 519.1771 ] >> endobj 30 0 obj << /Type /Action /S /URI /URI (http://mybroadband.co.za/news/internet/93817-internet-piracy-criminal-civil-penalties-in-south-africa.html) >> endobj xref 0 31 0000000000 65535 f 0000000008 00000 n 0000000073 00000 n 0000000119 00000 n 0000000339 00000 n 0000000376 00000 n 0000000514 00000 n 0000000638 00000 n 0000007332 00000 n 0000007444 00000 n 0000007559 00000 n 0000007679 00000 n 0000007787 00000 n 0000007915 00000 n 0000008041 00000 n 0000008169 00000 n 0000008281 00000 n 0000008409 00000 n 0000008497 00000 n 0000008624 00000 n 0000008725 00000 n 0000008851 00000 n 0000008952 00000 n 0000009079 00000 n 0000009170 00000 n 0000009297 00000 n 0000009402 00000 n 0000026587 00000 n 0000026671 00000 n 0000030312 00000 n 0000030440 00000 n trailer << /Size 31 /Root 1 0 R /Info 5 0 R >> startxref 30598 %%EOF Students « Informasietegnologie
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Residence IT Services

Wednesday, February 22nd, 2023

SU IT Residence Services

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Getting to know SUNLearn

Wednesday, February 22nd, 2023

The first few weeks of being a first-year student at Stellenbosch University (SU) can be overwhelming. Getting to know how SUNLearn, the university’s electronic learning management system works – and familiarising yourself with the terminology that goes with it, can be daunting. We want to encourage you to stay calm and to reassure you that help and support are at hand!

SUNLearn has been in operation since 2014 and, through the years, it has been improved to make it increasingly accessible and user friendly for both staff and students to navigate. On top of that, the SUNLearn learning technology support team is in place to help students with all their queries.

In this article, we asked the people responsible for SUNLearn to take students on a welcome journey to understand the system so that they are able to use it and are better prepared for their academic year. We picked the brains of Dr Lianne Keiller – Manager: Learning Technology Systems and Morris Samuels – E-Learning Technical Officer at SU to answer some of the most frequently asked questions related to onboarding.

According to Dr Keiller and Mr Samuels, an important thing students need to note is that only students who have completed their registration process will have access to SUNLearn.

“We have found that sometimes students forget to complete their registrations at the beginning of the year; and then they start classes and realise they cannot get into SUNLearn and cannot access their content or their modules. So you have to be registered first before you will have access to SUNLEearn,” Dr Keiller said.

Below are some of the more common questions asked by first-year students at Stellenbosch University.

What, in a nutshell, is SUNLearn?

LIANNE KEILLER: SUNLearn is the name of the learning management system we use at Stellenbosch University. A learning management system (LMS) is an online space where a student can manage their learning and their interactions with their lecturers and with each other.

SUNLearn is where lecturers will upload all the content for a lecture, or they might even conduct a lecture on SUNLearn if they are doing it virtually. SUNLearn also allows the creation of spaces where students can talk to each other on discussion boards and can send private messages within the LMS. If a student is registered for a module, there is a SUNLearn space for it and the lecturer is the one who decides how to put things onto the module.

A number of lecturers make use of the SUNLearn system for tests or exams for the students to do online.

From an IT perspective, the SUNLearn system is supported by a small team which is dedicated to making sure that the student and lecturers’ experiences are as simple and easy as possible.

What is your message to students who are feeling overwhelmed at the thought of using the SUNLearn system?

MORRIS SAMUELS: Students should not be overwhelmed. Using SUNLearn is as easy as accessing any web page on the internet.

How do students access SUNLearn?

MORRIS SAMUELS: SUNLearn can be accessed via any web browser on a computer, mobile phone or tablet. In the address bar of the browser, type in learn.sun.ac.za and press ‘ENTER’. On the SUNLearn homepage, click on the ‘Log in’ link that is located in the top righthand corner to navigate to the ‘Single Sign-on login page where you will need to enter your username (student number) and the password set for it.

Alternatively, you can also access SUNLearn via the MY.SUN entry page by typing in my.sun.ac.za in the address bar of the browser. When the page opens you will be prompted to enter your network login credentials. Once you are logged in, locate the shortcut link for SUNLearn and click on it to open the SUNLearn Dashboard page where you should see all your registered modules. Most students access SUNLearn and other university systems via the MY.SUN entry page.

What should students do if they need support in using SUNLearn, or if they encounter problems?

MORRIS SAMUELS: The important thing for students to understand is that the IT help desk is there for general IT information and support, but, in terms of SUNLearn, there is a dedicated support team which falls under my leadership.

The SUNLearn learning technology support team deals with any queries related to SUNLearn. For example, if a student finds that a registered module is not listed on their course overview page or if, for some reason, they cannot access a module on SUNLearn, then the SUNLearn learning technology team is your port of call to report that.

How do students access the SUNLearn learning technology team to get help with a problem?

MORRIS SAMUELS: The correct way to get support is to log a ticket on the SUNLearn service desk. This should by using the portal at www.learnhelp.sun.ac.za. Alternatively, you can call the support desk on 021 808 2222.

If, for some reason, students struggle to log a ticket via the learnhelp.sun.ac.za portal, they can also send an email to learn@sun.ac.za to automatically log a ticket on our service desk.

What do students do if they’ve logged into SUNLearn but there is no content in the module or there are no notes or any activities in the module?

MORRIS SAMUELS: Lecturers are responsible for uploading the content and for the visibility of content in their modules on SUNLearn. Students with this problem should first contact the lecturer directly about uploading notes if there is nothing there and they expected to see something.

What does a student do if they are unable to log into SUNLearn; in other words, they are registered but unable to log in to SUNLearn.

MORRIS SAMUELS: If this happens, there may be a problem with your password or it needs to be updated on www.sun.ac.za/password.

On which of my devices can I access SUNLearn?

MORRIS SAMUELS: You can access SUNLearn on any device – your mobile device, your laptop or your tablet. There is also an app for the learning management system you can download from the Apple app store or Google Play store. SUNLearn is zero-rated. This means that it doesn’t use any of your mobile data to access the Moodle app (the system SUNLearn is built on) or the LMS via your mobile browser.

In a final word of advice to students, Mr Samuels had this to say: “First-year students, don’t call your mother, call us! We’ve had a few phone calls from mothers or fathers on behalf of students, who are sitting in class, struggling with SUNLearn. Don’t ask your parents to call us – rather call us yourselves. Our support services are easy to use and we are here to help.”

The online learning support page contains the full range of tips on logging in, loading print credits and other tips.

Also on the technology onboarding page, students can find information on how to connect to wifi on campus. Here is the direct link to that information: https://tech.sun.ac.za/faq/#step-11-apps-to-download. It is located under the frequently asked questions (FAQ) section on that page.

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Internet down Sunday morning

Friday, February 25th, 2022

Due to critical maintenance by TENET, our internet service provider, internet services will be down on Sunday, 27 February from 00:00 am to 03:00 am.

During these three hours there will be no access to the internet. We apologise for the inconvenience. Any enquiries can be logged on servicedesk.sun.ac.za.

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SUNLearn latest update

Wednesday, February 16th, 2022

LATEST UPDATE 22/02 16:47

In an effort to ensure that all students have access to their registered modules, a decision was taken to urgently do manual uploading of all registered students into their respective modules.

For this to be executed as speedily as possible, we need to restrict access for all users between 19:00 and 22:00 tonight (Tuesday, 22 February)

We sincerely apologise for the inconvenience.

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UPDATE 16/02

We have been experiencing severe problems with SUNLearn since Monday, 14 February. This includes database access issues, as well as incomplete or erroneous student module registration information.

This is treated as a high priority incident. However, to resolve these problems we need to switch off the feed of student module information from the student system and will also stop manual module registrations on SUNLearn until tomorrow (17 February 2022) afternoon at 14h00.

This will allow the technical team to analyse the problem in-depth without new registrations putting additional strain on the system.

We apologise for the inconvenience. We are aware of the impact the situation is having on students and staff and are doing our utmost to ensure that the system is entirely functional as soon as possible

 

 

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Connect to WiFi on campus

Thursday, January 27th, 2022

 

The Wi-Fi network used to connect to the internet access is called eduRoam. Here we explain what it is, how to register and why it is necessary.

What is eduRoam?

eduRoam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community. eduRoam allows students, researchers and staff from participating institutions to obtain internet connectivity across campus and when visiting other participating institutions by simply opening their laptop.

To connect to eduRoam and start using Wi-Fi on campus follow these steps.

 

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