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Password syncing problematic

Over the past week the IT Service Desk detected an increase in problems with password synchronisation. Luckily this is only a temporary situation, but there are a few steps you can follow to make sure you don’t have the same problem.

When you’re assigned a temporary password from IT, wait at least 30 minutes before login in at www.sun.ac.za/useradm and changing it to your preferred password. The syncronisation process takes a while and if you change it immediately, the database won’t be able to change it properly

 If you use more than one device switch off all your devices except for one, for example your laptop. If you don’t your password won’t synchronise seamlessly over across all your devices. After you’ve changed your password, switch the rest of your devices on one by one and log on with your new password.

Remember, you can change your password any time at HTTP://WWW.SUN.AC.ZA/USERADM with the Change Password option. Try to stick to the guidelines to ensure you have a secure password – it will safe you a lot of effort and frustration in the long run. If you’ve forgotten your password, you can also reset is by browsing to STAFF PORTAL.

More information and hints on password changes can be found HERE.

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