“To work in IT is like being on another planet every day”
Petro Uys, the IT Service desk’s manager and all round sympathetic ear, started her career at the university long before Information Technology.
After completing an Honors degree in Counselling Psychology she starts working as a data capturer at Student Records in 1985, where it was her task to store student data on microfiche. Rex van Staden, her manager at the time, recognised her interest in technology and computer skills – an early indication of the direction her career would take eventually.
After a stint at Courses and a short break to be a full-time mom, she accepts a position at Huis Horison, a home for disabled adults, as, amongst others, a book keeper. In these four years Petro and her family become closely involved in the lives of the home’s inhabitants.
However, the computer bug has bitten and even before joining IT, Petro teaches computer classes at two primary schools in the Western Cape between 1994 and 1996.
In April 1996 she starts at the IT helpdesk and here it all begins – first as helpdesk agent, then support specialist and eventually as manager.
During the following 18 years she learns to think analytically, handle any complaint and sharpens her problem solving skills. Benette Kriel plays a cardinal role as mentor in these initial years as support specialist.
“I’m extremely thankful for the training opportunities IT has given me. In this environment you have to be willing to push through and not be discouraged by obstacles. IT offers limitless opportunities and with the necessary interest and passion, there’s a spot for anyone in the IT field.”
Every day at IT is different. Technology constantly grows and it’s the dynamic of a changing environment she enjoys.
“To do the same work every day, would be extremely monotonous. The most apt comparison I’ve come across was – to work for IT is like being on a new planet every single day. Your basic survival elements are there, but the rest is always new.”
She still remembers the day when someone called the helpdesk asking for “call-a-housewife” or one academic whose office was covered with cigarette stumps everywhere.
Crawling on the floor to connect cables or carrying around heavy equipment across campus wasn’t unusual. To work in a traditionally male dominated world did have it’s advantages. It’s taught her to be strong, stand up for her rights and be prepared for any given situation.
Petro’s unlimited supply of patience and her accessibility ensures she gets along with practically every personality type. Difficult clients are a challenge and provide the perfect opportunity to practice her love for people and technology.
Communication in an IT environment remains difficult and something one has to work on continuously. “On campus there still exists a misconception about what exactly IT does. We’re not a profitable department trying to extort users. They should have the confidence to contact us – we really want to help and at least make their technological lives easier!”
IT does not function as a separate entity, it supports the university as a business. After completing the ITIL (Information Technology Infrastructure Library) exams in 2009, she came to the conclusion ITIL would be the best framework to align IT with the university as a business.
As a mother of three daughters, who are mostly settled on their own, she, nowadays, just enjoy the restfulness with her husband, Jannie. But when she’s not busy on the phone, you’ll find her cycling – she’s even completed 9 Cape Argus cycling tours.
Just to keep things interesting, she’s also currently working on her MPhil in Management Coaching which will enable her to apply her people skills and experience even better.
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IT SERVICE DESK CONTACT DETAILS Phone: +27 21 808 4367
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Tags: IT staff