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It is )] TJ ET BT 61.016 606.442 Td /F4 9.0 Tf [(certified against the internationally recognised information security standards, but you are still responsible for using it in a )] TJ ET BT 61.016 595.453 Td /F4 9.0 Tf [(safe and secure way.)] TJ ET BT 61.016 575.464 Td /F1 9.0 Tf [(Why use OneDrive for Business?)] TJ ET 0.153 0.153 0.153 RG 85.866 558.291 m 85.866 558.703 85.696 559.113 85.404 559.405 c 85.113 559.696 84.703 559.866 84.291 559.866 c 83.878 559.866 83.469 559.696 83.177 559.405 c 82.885 559.113 82.716 558.703 82.716 558.291 c 82.716 557.879 82.885 557.469 83.177 557.177 c 83.469 556.886 83.878 556.716 84.291 556.716 c 84.703 556.716 85.113 556.886 85.404 557.177 c 85.696 557.469 85.866 557.879 85.866 558.291 c f BT 91.016 555.475 Td /F4 9.0 Tf [(It provides 5TB of cloud storage space for each staff member and student. This means you have ample space to )] TJ ET BT 91.016 544.486 Td /F4 9.0 Tf [(store your documents)] TJ ET 85.866 536.313 m 85.866 536.725 85.696 537.135 85.404 537.427 c 85.113 537.718 84.703 537.888 84.291 537.888 c 83.878 537.888 83.469 537.718 83.177 537.427 c 82.885 537.135 82.716 536.725 82.716 536.313 c 82.716 535.901 82.885 535.491 83.177 535.199 c 83.469 534.908 83.878 534.738 84.291 534.738 c 84.703 534.738 85.113 534.908 85.404 535.199 c 85.696 535.491 85.866 535.901 85.866 536.313 c f BT 91.016 533.497 Td /F4 9.0 Tf [(Your data will always be available from anywhere, anytime, on any device with an internet connection)] TJ ET 85.866 525.324 m 85.866 525.736 85.696 526.146 85.404 526.438 c 85.113 526.729 84.703 526.899 84.291 526.899 c 83.878 526.899 83.469 526.729 83.177 526.438 c 82.885 526.146 82.716 525.736 82.716 525.324 c 82.716 524.912 82.885 524.502 83.177 524.210 c 83.469 523.919 83.878 523.749 84.291 523.749 c 84.703 523.749 85.113 523.919 85.404 524.210 c 85.696 524.502 85.866 524.912 85.866 525.324 c f BT 91.016 522.508 Td /F4 9.0 Tf [(Your documents will also be backed up and safe if you have problems with your device's hardware or if it gets lost )] TJ ET BT 91.016 511.519 Td /F4 9.0 Tf [(or stolen.)] TJ ET BT 61.016 491.530 Td /F1 9.0 Tf [(How do I access OneDrive for Business?)] TJ ET BT 61.016 471.541 Td /F4 9.0 Tf [(All staff automatically has access to OneDrive and can be accessed in the following ways:)] TJ ET 85.866 454.368 m 85.866 454.780 85.696 455.190 85.404 455.482 c 85.113 455.773 84.703 455.943 84.291 455.943 c 83.878 455.943 83.469 455.773 83.177 455.482 c 82.885 455.190 82.716 454.780 82.716 454.368 c 82.716 453.956 82.885 453.546 83.177 453.254 c 83.469 452.963 83.878 452.793 84.291 452.793 c 84.703 452.793 85.113 452.963 85.404 453.254 c 85.696 453.546 85.866 453.956 85.866 454.368 c f BT 91.016 451.552 Td /F4 9.0 Tf [(OneDrive desktop application)] TJ ET BT 61.016 431.563 Td /F4 9.0 Tf [(If you dont have access to the OneDrive for Business application, you can download it here:)] TJ ET 0.373 0.169 0.255 rg BT 430.700 431.563 Td /F4 9.0 Tf [(https://microsoft.com/en-)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 430.700 430.412 m 529.232 430.412 l S BT 61.016 420.574 Td /F4 9.0 Tf [(za/microsoft-365/onedrive/download.)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 419.423 m 208.076 419.423 l S 0.153 0.153 0.153 rg 0.153 0.153 0.153 RG 85.866 403.401 m 85.866 403.813 85.696 404.223 85.404 404.515 c 85.113 404.806 84.703 404.976 84.291 404.976 c 83.878 404.976 83.469 404.806 83.177 404.515 c 82.885 404.223 82.716 403.813 82.716 403.401 c 82.716 402.989 82.885 402.579 83.177 402.287 c 83.469 401.996 83.878 401.826 84.291 401.826 c 84.703 401.826 85.113 401.996 85.404 402.287 c 85.696 402.579 85.866 402.989 85.866 403.401 c f BT 91.016 400.585 Td /F4 9.0 Tf [(Web Interface)] TJ ET BT 61.016 380.596 Td /F4 9.0 Tf [(Log on to)] TJ ET 0.373 0.169 0.255 rg BT 101.048 380.596 Td /F4 9.0 Tf [(Office365 with your email address and password.)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 101.048 379.445 m 297.626 379.445 l S 0.153 0.153 0.153 rg 0.153 0.153 0.153 RG 85.866 363.423 m 85.866 363.835 85.696 364.245 85.404 364.537 c 85.113 364.828 84.703 364.998 84.291 364.998 c 83.878 364.998 83.469 364.828 83.177 364.537 c 82.885 364.245 82.716 363.835 82.716 363.423 c 82.716 363.011 82.885 362.601 83.177 362.309 c 83.469 362.018 83.878 361.848 84.291 361.848 c 84.703 361.848 85.113 362.018 85.404 362.309 c 85.696 362.601 85.866 363.011 85.866 363.423 c f BT 91.016 360.607 Td /F4 9.0 Tf [(OneDrive is also accessible via )] TJ ET 0.373 0.169 0.255 rg BT 218.051 360.607 Td /F4 9.0 Tf [(my.sun )] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 218.051 359.456 m 249.560 359.456 l S 0.153 0.153 0.153 rg BT 249.560 360.607 Td /F4 9.0 Tf [(by clicking on the Office365 link or searching for Office365 in the search )] TJ ET BT 91.016 349.618 Td /F4 9.0 Tf [(field.)] TJ ET BT 61.016 329.629 Td /F1 9.0 Tf [(What if I have been using OneDrive personal, Dropbox and other cloud storage options?)] TJ ET BT 61.016 309.640 Td /F4 9.0 Tf [(You can keep on using them, but it is very important that you only use these storage options for your personal data.)] TJ ET BT 61.016 289.651 Td /F4 9.0 Tf [(OneDrive for Business and SharePoint online areavailable under the US MS Licence agreement for storage and sharing )] TJ ET BT 61.016 278.662 Td /F4 9.0 Tf [(of institutional data. 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SU )] TJ ET BT 91.016 216.706 Td /F4 9.0 Tf [(copyright agreements do not extend to storing of documents protected under the copyright law on OneDrive for )] TJ ET BT 91.016 205.717 Td /F4 9.0 Tf [(business or any other public store space.)] TJ ET 85.866 197.544 m 85.866 197.956 85.696 198.366 85.404 198.658 c 85.113 198.949 84.703 199.119 84.291 199.119 c 83.878 199.119 83.469 198.949 83.177 198.658 c 82.885 198.366 82.716 197.956 82.716 197.544 c 82.716 197.132 82.885 196.722 83.177 196.430 c 83.469 196.139 83.878 195.969 84.291 195.969 c 84.703 195.969 85.113 196.139 85.404 196.430 c 85.696 196.722 85.866 197.132 85.866 197.544 c f BT 91.016 194.728 Td /F4 9.0 Tf [(You are entirely responsible for your own information. 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Filesender – a secure service for sharing large files

Tuesday, February 5th, 2019

SANReN has implemented the latest version of Filesender, a web-based application that allows authenticated users to securely and easily send web-based large files to other users. 

Below are the guidelines for accessing the service and what values it adds to your day to day operations.

What problem does the service solve?

You need to send a file larger than a couple of megabytes to someone and the e-mail comes back: “attachment too big” or “mailbox too full”, that’s where FileSender comes in handy.

How do I use the service?

Upon logging in, you are presented with a user-friendly interface. You can set the file to be available for download for a certain period so that it automatically gets removed when the file reaches its expiry date. You have an option to drag and drop your file when uploading it to the application. You also have an option to get a link to the file after uploading it or send it to a recipient as an e-mail.

The service is integrated with the South African Identity Federation (https://safire.ac.za/), which provides a pool of institutions you can authenticate from to use the service. If your institution is not registered on SAFIRE as yet, you can log in with a social media account if you are from an eligible institution.

Where do I access the service?

You can access the service on https://filesender.sanren.ac.za

Drop us an e-mail on sysadmin@sanren.ac.za for any queries regarding the service.

Access to SUNLearn and other systems

Monday, December 3rd, 2018

Over the past weekend a number of system failures were experienced. IT staff were called out and attended to the problems from Saturday. The most serious problems included:

• No access to SUNLearn (due to authentication system problems), resolved
• No access to exam venue lookup application on my.sun.ac.za, resolved
• Sun-e-HR authentication problems, resolved

The authentication system errors also had an impact on other systems on Saturday morning. These errors primarily affected access from outside the University campus.

The SUNLearn access problem was a serious concern for students preparing for exams, and was only solved by Sunday afternoon. Although now resolved, a temporary workaround for the exam venue issue was implemented: a list of exam venues was attached to a notification on SUNLearn.

IT apologises for the inconvenience caused by the system failures. For any inquiries please contact the IT Service Desk at 021 808 4367 or log a request on the ICT Partner Portal.

 

Stricter rules for VPN

Thursday, June 21st, 2018

Many of our staff and students use FortiClient to obtain VPN access to the Stellenbosch University network when they are not on campus. To maintain a safe and secure network, we have to put measures in place for our services to minimise the potential exposure to the University from damages which may result from unauthorised use of university resources.  This is particularly important when it comes to access via VPN to our network.  

From 6 August 2018 new VPN users have to register for VPN usage. If you have used VPN (FortiClient) since 1 January 2018, you are considered a registered user by default and don’t have to reapply for access. However, if you are a new VPN user, please follow the process described below.

If you need VPN access to the SU network via FortiClient, the following simple process is applicable: 

  1. The head of your department needs to send an email to help@sun.ac.za motivating why you require VPN access for work purposes.
  2. You will receive an email confirming your registration with instructions on how to install the FortiClient needed for VPN usage. 

VPN (Virtual Private Network) is a way of connecting your off-site computer directly to the University network and allows you to access internal resources such as other computers, network storage, websites, journals using the applications already installed on your off-site computer. VPN provides an encrypted connection which helps to ensure that sensitive data is safely transmitted and prevents unauthorized people from eavesdropping on the traffic, allowing the user to conduct work remotely.

A secure VPN connection to the SU network with FortiClient is not necessary for standard, web-based services. These include email, library resources, SUNLearn or the SUN-e-HR website. All of these services are already accessible via the internet without a VPN connection.

More information on the use of VPN and FortiClient at SU is also available on our service catalogue.

 

 

Pensioners: Reactivation of electronic services

Tuesday, February 27th, 2018

All persons using the SU network have to reactivate for network usage (e-mail, internet, etc.) on an annual basis. Pensioners still using SU resources also have to complete this process to ensure they still have e-mail access.

Over the past few weeks users received an e-mail notice from helpinfo@sun.ac.za indicating that their username will expire. Generally three warnings are sent before the deadline on 1 April. Since some pensioners pay for access themselves and not a departmental cost centre, the payment method differs. Pensioners can pay for the reactivation of electronic access using one of the following methods: 

EFT
Payment of R345-00 via EFT. To do the EFT payment, Stellenbosch University must be added as a beneficiary on your online banking profile.
For SU banking details, please contact us.

Cashiers at Admin
Cashiers at Admin A on Stellenbosch campus or cashiers on Tygerberg campus.
Pensioners make a payment of R345-00 at the cashier with receipt type 1107 (network registration)
SU number will also be required.

If you have any questions, please contact the IT Service Desk at 021 808 4367 or help@sun.ac.za.

 

OneDrive for Business: Anonymous file sharing

Monday, January 22nd, 2018

Information Technology recently assessed our OneDrive for Business platform to ensure that no security risks exist for our users and network. During this assessment we identified a number of users who are currently using the anonymous sharing function (“Anyone with the link can view and edit”) on OneDrive.

With anonymous file sharing there is no control or record of who has access to the shared files. Anybody who has the link can access and/or edit the files. This poses a security risk for the University and our users. For this reason we are compelled to switch off anonymous usage.

From Thursday, 1 February 2018 you will no longer be able to share files anonymously on OneDrive. Sharing will still be possible with internal and external users, but at a higher security level.

Guides on best practices for sharing files on OneDrive is available www.sun.ac.za/itselfhelp under the Office365 section or directly on this page. If you are have any enquiries, please contact the IT Service Desk by emailing help@sun.ac.za or calling our Service Desk at 808 4367.

 

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