%PDF-1.3 1 0 obj << /Type /Catalog /Outlines 2 0 R /Pages 3 0 R >> endobj 2 0 obj << /Type /Outlines /Count 0 >> endobj 3 0 obj << /Type /Pages /Kids [6 0 R ] /Count 1 /Resources << /ProcSet 4 0 R /Font << /F1 8 0 R /F2 9 0 R /F3 10 0 R /F4 11 0 R >> >> /MediaBox [0.000 0.000 612.000 792.000] >> endobj 4 0 obj [/PDF /Text ] endobj 5 0 obj << /Creator (DOMPDF) /CreationDate (D:20250727142234+00'00') /ModDate (D:20250727142234+00'00') /Title (Report 07-2025) >> endobj 6 0 obj << /Type /Page /Parent 3 0 R /Annots [ 12 0 R 14 0 R 16 0 R 18 0 R ] /Contents 7 0 R >> endobj 7 0 obj << /Length 4030 >> stream 0.702 0.800 0.816 rg 34.016 34.016 543.969 723.969 re f 1.000 1.000 1.000 rg 45.266 317.192 521.469 429.542 re f 0.773 0.773 0.773 RG 0.75 w 0 J [ ] 0 d 45.641 317.567 520.719 428.792 re S 0.773 0.773 0.773 rg 61.016 332.942 m 550.984 332.942 l 550.984 333.692 l 61.016 333.692 l f 0.200 0.200 0.200 rg BT 61.016 693.716 Td /F1 14.4 Tf [(“PLEASE SUPPORT STIAS…” EMAIL CAUSES A MAIL STORM)] TJ ET 0.400 0.400 0.400 rg BT 61.016 664.909 Td /F2 9.0 Tf [(Posted on )] TJ ET BT 104.045 664.909 Td /F3 9.0 Tf [(January 01,1970)] TJ ET BT 173.588 664.909 Td /F2 9.0 Tf [( by )] TJ ET BT 188.096 664.909 Td /F3 9.0 Tf [(David Wiles)] TJ ET 0.153 0.153 0.153 rg BT 61.016 637.420 Td /F4 9.0 Tf [(There is no reason to be worried or concerned about a mail that is being circulated with the subject line starting with )] TJ ET BT 61.016 626.431 Td /F4 9.0 Tf [("PLEASE SUPPORT STIAS...")] TJ ET BT 61.016 606.442 Td /F4 9.0 Tf [(Although it is definitely spam)] TJ ET BT 175.064 606.442 Td /F2 9.0 Tf [( \(defined as unsolicited commercial e-mail\))] TJ ET BT 345.605 606.442 Td /F4 9.0 Tf [( it does not appear have any dangerous content )] TJ ET BT 61.016 595.453 Td /F4 9.0 Tf [(and was sent out by a university user to over 300 addresses one of which was the general IT Service Desk email address. )] TJ ET BT 61.016 584.464 Td /F4 9.0 Tf [(Because it was sent to the address which automatically logs service requests the account automatically emailed all the )] TJ ET BT 61.016 573.475 Td /F4 9.0 Tf [(recipients with "Cancellation" e-mails, who then replied, etc. This was no fault on the side of the IT Service desk as it is an )] TJ ET BT 61.016 562.486 Td /F4 9.0 Tf [(automatic process of the Jira logging software that IT uses to track its calls.)] TJ ET BT 61.016 542.497 Td /F4 9.0 Tf [(This is known as a)] TJ ET 0.373 0.169 0.255 rg BT 137.543 542.497 Td /F2 9.0 Tf [(mail storm)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 137.543 541.346 m 179.042 541.346 l S 0.153 0.153 0.153 rg BT 179.042 542.497 Td /F4 9.0 Tf [( in IT jargon when somebody replies to a single e-mail sent to a mailing list and inadvertently )] TJ ET BT 61.016 531.508 Td /F4 9.0 Tf [(replies with a personal message to the entire mailing list leading to a snowball effect or a )] TJ ET BT 415.670 531.508 Td /F2 9.0 Tf [(mail storm)] TJ ET BT 457.169 531.508 Td /F4 9.0 Tf [(. It is like a dog )] TJ ET BT 61.016 520.519 Td /F4 9.0 Tf [(chasing its own tail!)] TJ ET BT 61.016 500.530 Td /F4 9.0 Tf [(If you receive a mail with the subject line )] TJ ET BT 224.582 500.530 Td /F1 9.0 Tf [(")] TJ ET BT 228.848 500.530 Td /F4 9.0 Tf [(ICT-338035 FW: PLEASE SUPPORT STIAS - PLAN YOUR NEXT MEETING, )] TJ ET BT 61.016 489.541 Td /F4 9.0 Tf [(WORKSHOP AND OR CONFERENCE WITH US"  or "PLEASE SUPPORT STIAS - PLAN YOUR NEXT MEETING, )] TJ ET BT 61.016 478.552 Td /F4 9.0 Tf [(WORKSHOP AND OR CONFERENCE WITH US" just delete it. )] TJ ET BT 61.016 458.563 Td /F4 9.0 Tf [(If you want to take it further and set up a mail filter to delete all mails with that particular Subject, then you can do so. )] TJ ET BT 61.016 447.574 Td /F4 9.0 Tf [(However do not blacklist the sender or report it to the )] TJ ET 0.373 0.169 0.255 rg BT 274.613 447.574 Td /F4 9.0 Tf [(help@sun.ac.za)] TJ ET 0.18 w 0 J [ ] 0 d 274.613 446.423 m 339.278 446.423 l S 0.153 0.153 0.153 rg BT 339.278 447.574 Td /F4 9.0 Tf [( address or it will just perpetuate the spam, and you )] TJ ET BT 61.016 436.585 Td /F4 9.0 Tf [(could block legitimate e-mails from IT or the original sender.)] TJ ET BT 61.016 416.596 Td /F4 9.0 Tf [(Stay safe out there and thank you to everyone who flagged this email. It is encouraging when we have such observant )] TJ ET BT 61.016 405.607 Td /F4 9.0 Tf [(and enthusiastic users.)] TJ ET BT 432.949 385.618 Td /F4 9.0 Tf [([ARTICLE BY DAVID WILES])] TJ ET BT 61.016 365.629 Td /F4 9.0 Tf [( )] TJ ET 0.400 0.400 0.400 rg BT 61.016 347.140 Td /F2 9.0 Tf [(Posted in:E-mail,News,Security | | With 0 comments)] TJ ET endstream endobj 8 0 obj << /Type /Font /Subtype /Type1 /Name /F1 /BaseFont /Helvetica-Bold /Encoding /WinAnsiEncoding >> endobj 9 0 obj << /Type /Font /Subtype /Type1 /Name /F2 /BaseFont /Helvetica-Oblique /Encoding /WinAnsiEncoding >> endobj 10 0 obj << /Type /Font /Subtype /Type1 /Name /F3 /BaseFont /Helvetica-BoldOblique /Encoding /WinAnsiEncoding >> endobj 11 0 obj << /Type /Font /Subtype /Type1 /Name /F4 /BaseFont /Helvetica /Encoding /WinAnsiEncoding >> endobj 12 0 obj << /Type /Annot /Subtype /Link /A 13 0 R /Border [0 0 0] /H /I /Rect [ 135.0407 541.6642 137.5427 550.8217 ] >> endobj 13 0 obj << /Type /Action /S /URI /URI (https://en.wikipedia.org/wiki/Email_storm) >> endobj 14 0 obj << /Type /Annot /Subtype /Link /A 15 0 R /Border [0 0 0] /H /I /Rect [ 137.5427 551.2879 137.5427 551.2879 ] >> endobj 15 0 obj << /Type /Action /S /URI /URI (https://en.wikipedia.org/wiki/Email_storm) >> endobj 16 0 obj << /Type /Annot /Subtype /Link /A 17 0 R /Border [0 0 0] /H /I /Rect [ 137.5427 541.6642 179.0417 550.8217 ] >> endobj 17 0 obj << /Type /Action /S /URI /URI (https://en.wikipedia.org/wiki/Email_storm) >> endobj 18 0 obj << /Type /Annot /Subtype /Link /A 19 0 R /Border [0 0 0] /H /I /Rect [ 274.6127 446.7412 339.2777 455.8987 ] >> endobj 19 0 obj << /Type /Action /S /URI /URI (mailto:help@sun.ac.za) >> endobj xref 0 20 0000000000 65535 f 0000000008 00000 n 0000000073 00000 n 0000000119 00000 n 0000000305 00000 n 0000000334 00000 n 0000000472 00000 n 0000000575 00000 n 0000004657 00000 n 0000004769 00000 n 0000004884 00000 n 0000005004 00000 n 0000005112 00000 n 0000005240 00000 n 0000005333 00000 n 0000005461 00000 n 0000005554 00000 n 0000005682 00000 n 0000005775 00000 n 0000005903 00000 n trailer << /Size 20 /Root 1 0 R /Info 5 0 R >> startxref 5976 %%EOF E-mail « Informasietegnologie
Language:
SEARCH
  • Recent Posts

  • Categories

  • Archives

E-mail

Warning: Phishing scams with fake invoices

Monday, October 1st, 2018

The nature of the university as an academic institution means that goods like books and academic journals are purchased by staff.

Phishing scammers will often exploit these purchases by either spoofing the e-mail addresses of well-known publishers or sending “invoices” that are infected with malware to fool people into divulging personal details like passwords and bank account details, or more seriously, infecting their victim’s computers with ransomware which encrypts the contents of the hard drive and demands a ransom to unlock access to the encrypted files.

Last week several colleagues reported that they were getting invoices from a journal publisher for books they allegedly purchased. An invoice for books purchased is usually attached.

Here is an example of the phishing scam:

Please keep an eye open for this threat over the next few days. We have been reading reports of a drastic increase in the incidents of ransomware infections targeting large institutions like universities. Keep on your toes, these criminals will never stop trying, because they catch their victims from the university so easily. Don’t become a victim. Fight them by reporting these scams to the IT CyberSecurity Team, and by spreading the news to your colleagues and classmates.

 If you have received mail that looks like this please immediately report it to the Information Technology Security Team using the following method: (especially if it comes from a university address) Once you have reported it, delete it or put it in your Junk Mail folder.

  1. Start up a new mail addressed to csirt@sun.ac.za, cc sysadm@sun.ac.za.
  2. Use the Title “SPAM” (without quotes) in the Subject.
  3. With this New Mail window open, drag the suspicious spam/phishing mail from your Inbox into the New Mail Window. It will attach the mail as an enclosure and a small icon with a light yellow envelope will appear in the attachments section of the New Mail.
  4. Send the mail.

[ARTICLE BY DAVID WILES]

 

SARS phishing scam from sun email

Monday, August 13th, 2018

If you receive an email with the subject “SARS eFilings” from any university email account, do not respond or click on the link. This is not a legitimate email from SARS.

The suspicious email is being sent from compromised staff email accounts informing users that “An EMP Statement of Account for the tax payer listed below has been issued by SARS” and you “need to log into the google doc with your correct details to view the document”. (as shown in example below):

It is important that you help us by spreading the word, informing us about suspicious mails and letting your colleagues and friends know about the scams. You are our eyes and ears, and your input, information and questions are extremely valuable.

When you click on links and provide your information on phishing emails, criminals will be able to gain access to your personal information. If you clicked on the link of this phishing email, immediately go to the www.sun.ac.za/useradm website and change the passwords on all your university accounts.

Remember that once the phishers lose control of one compromised account they might simply move over to another account and they might also close the website they were using once it is blocked by us and would use another one that looks and acts in the same way. Currently, the phishers are servers in Europe to launch their attacks. This is a common tactic with a spear-phishing attack such as this. 

To help us, please:

  • continue to watch out for mail like or similar to this and do NOT respond to it, click on links or provide your email address username or password
  • report the new phishing mail to the correct e-mail addresses of Information Technology Cyber Security using the method added to the bottom of this post
  • remember, just because a mail comes from a “student” or a “personnel” e-mail address and has university branding does not mean in any way that it is legitimate

If you have received mail that looks like this please immediately report it to the Information Technology Security Team using the following method: (especially if it comes from a university address)

  1. Start up a new mail addressed to sysadm@sun.ac.za (CC: help@sun.ac.za)
  2. Use the Title “SPAM” (without quotes) in the Subject.
  3. With this New Mail window open, drag the suspicious spam/phishing mail from your Inbox into the New Mail Window. It will attach the mail as an enclosure and a small icon with a light yellow envelope will appear in the attachments section of the New Mail.
  4. Send the mail.

IF YOU HAVE FALLEN FOR THE SCAM:

If you did click on the link of this phishing spam and unwittingly give the scammers your username, e-mail address and password you should immediately go to http://www.sun.ac.za/useradm and change the passwords on ALL your university accounts (making sure the new password is completely different, and is a strong password that will not be easily guessed.) as well as changing the passwords on your social media and private e-mail accounts (especially if you use the same passwords on these accounts.)

For more information on reporting and combating phishing and spam: https://blogs.sun.ac.za/it/en/2017/11/reporting-spam-malware-and-phishing/

[Information supplied by David Wiles]

 

Before you resign or retire …

Tuesday, July 31st, 2018

You’ve packed up your office, said goodbye to your colleagues and you are ready for your new job. But what happens to your sun email address, your data or any electronic services you used while working at Stellenbosch University? We have a few tips and instructions. 

As soon as your active role as staff expires, all your electronic services also terminate. This process is necessary to maintain a healthy and secure network and to ensure that unused, dormant accounts are not used for nefarious purposes by cybercriminals.

In other words, from the date when your service at SU is terminated, you no longer have an active role at the university and you can no longer use university services. In this event, you will receive an email from helpinfo@sun.ac.za informing you that your username will expire.

To ensure that you are prepared in advance, we also suggest you do the following at least three months before you leave the university:

  1. Create a new email address for yourself (if you don’t have one already) There are various options, for example, Gmail or Yahoo.
  2. Activate your Out of Office function on you sun.ac.za Outlook mailbox and indicate in the message what your new email address is, in case someone needs to contact you. 
  3. If you use your @sun address for your banking, Facebook, DSTV or iCloud accounts or any other services or social media, change it to your new email address. We would also like to urge you to keep your work-related and private emails separate. Rather create a private email address for your personal correspondence.
  4. If you have any personal data on your electronic work devices or network storage (G: or H: drive), remove it and store it on your own external hard drive or online cloud storage, for example, Google Drive or OneDrive
  5. Make sure that your relevant work-related data is accessible for further usage by your colleagues and the university after you leave. However, do NOT give your password to colleagues when you leave the university as this poses a security risk.
  6. If you need any assistance, contact Information Technology and one of our technicians can assist you.

Students who are graduating or terminating their studies can find the necessary information on this pamphlet compiled by the IT HUB.

Warning: Phishing scam exploiting ABSA new logo

Tuesday, July 17th, 2018

Many of you use ABSA as your bank of choice, as well as making use of ABSA Bank’s Internet Banking facilities, so this warning might be of particular significance.

Earlier this month ABSA announced a new logo – part of its rebranding campaign – and almost immediately phishing scammers exploited this opportunity to continue their nefarious campaign of identity theft through phishing email attacks.

Several users have reported getting the following email – allegedly from ABSA – taking advantage of the new logo to target the bank’s customers in a phishing email scam by attempting to trick users to click on a link to take them to a fake website.

The scam email states that it comes from Absa CEO Maria Ramos, but it’s actually from an outside source and informs victims that “today marks a very significant day in the Absa journey”. The email uses Absa’s slogan, saying “We are also launching a new, fresh and vibrant Absa logo and identity that reflects our commitment to you, our customers”. Potential victims are then encouraged to click on their “New Absa eStatements” in PDF format. This is not a statement, but an HTML file which takes users to a phishing website.

Here is one example of the phishing e-mail which has already appeared in several University email accounts, as well as personal home email accounts:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

As always, you should never respond to a suspicious looking email or message or click on a link in any suspicious looking email. Rather delete the email. No South African bank will ever contact customers and request sensitive information (card PIN, card CVV or online banking password) via email, telephone or SMS.

If you have received a phishing email, immediately report it to the Information Technology CyberSecurity Team using the following method:
 
1. Start up a new mail addressed to sysadm@sun.ac.za (CC: help@sun.ac.za)
2. Use the Title “SPAM” (without quotes) in the Subject.
3. With this New Mail window open, drag the suspicious spam/phishing mail from your Inbox into the New Mail Window. It will attach the mail as an enclosure and a small icon with a light yellow envelope will appear in the attachments section of the New Mail.
4. Send the mail.

IF YOU HAVE FALLEN FOR THE SCAM:
If you did click on the link of a phishing spam and unwittingly gave the scammers your username, email address and password  immediately go to http://www.sun.ac.za/useradm and change the passwords on ALL your university accounts (making sure the new password is completely different and is a strong password that will not be easily guessed.), as well as changing the passwords on your social media and private email accounts (especially if you use the same passwords on these accounts.)
 
Useful information on how to report and combat phishing and spam can also be found on our blog

[ARTICLE BY DAVID WILES]

Phishing attempt from SUN email address

Monday, June 25th, 2018

If you receive an email with the subject “Mailbox” or “Urgent Alert !!” from a university account, do not respond to it or click on the link. This is not a legitimate email from Information Technology.

We have received reports that a suspicious email is being sent out from a university account informing users that their email has exceeded its storage limit and they have to click on a link to “avoid blockage or deactivation”(As shown in example)

If you follow the link and give your information, it will be used by phishing criminals to gain access to your personal information, including your bank details. If you did click on the link of this phishing email, immediately go to the www.sun.ac.za/useradm website and change the passwords on all your university accounts.

If you have any inquiries, please let us know by logging a request or calling our Service Desk at 808 4367. 

 

© 2013-2025 Disclaimer: The views and opinions expressed in this page are strictly those of the page author(s) and content contributor(s). The contents of this page have not been reviewed or approved by Stellenbosch University.