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This includes database access )] TJ ET BT 61.016 462.541 Td /F4 9.0 Tf [(issues, as well as incomplete or erroneous student module registration information.)] TJ ET BT 61.016 442.552 Td /F4 9.0 Tf [(This is treated as a high priority incident. However, to resolve these problems )] TJ ET BT 370.634 442.552 Td /F1 9.0 Tf [(we need to switch off the feed of student )] TJ ET BT 61.016 431.563 Td /F1 9.0 Tf [(module information from the student system and will also stop manual module registrations on SUNLearn until )] TJ ET BT 61.016 420.574 Td /F1 9.0 Tf [(tomorrow \(17 February 2022\) afternoon at 14h00.)] TJ ET BT 61.016 400.585 Td /F4 9.0 Tf [(This will allow the technical team to analyse the problem in-depth without new registrations putting additional strain on the )] TJ ET BT 61.016 389.596 Td /F4 9.0 Tf [(system.)] TJ ET BT 61.016 369.607 Td /F4 9.0 Tf [(We apologise for the inconvenience. 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Connect to WiFi on campus

Thursday, January 27th, 2022

 

The Wi-Fi network used to connect to the internet access is called eduRoam. Here we explain what it is, how to register and why it is necessary.

What is eduRoam?

eduRoam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community. eduRoam allows students, researchers and staff from participating institutions to obtain internet connectivity across campus and when visiting other participating institutions by simply opening their laptop.

To connect to eduRoam and start using Wi-Fi on campus follow these steps.

 

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Why is MFA essential?

Tuesday, November 30th, 2021

Security risks and innovative cyber criminals are nothing new, however, when we work from home, these risks increase expeditiously. The only way we can combat security breaches is by adding extra measures of which multi-factor authentication (MFA) is one. 

Information Technology is currently rolling out MFA. Most staff and students have already registered. If you haven’t, we ask that you urgently do so as all users will require to use MFA to access some services. The first services that will need MFA authentication are the Microsoft365 applications. These include Outlook and Teams.

A guide on how to register is available at the bottom of this article and everything you need to know about MFA at Stellenbosch University can be found on our service catalogue.

WHAT IS MULTI-FACTOR AUTHENTICATION (MFA)?

Multi-factor authentication (MFA) seeks to decrease the likelihood that others can access your data.  

Specifically, it enhances the security of your UserID by using your phone, tablet or other device to verify your identity when you attempt to access Stellenbosch University’s network and resources.  

It takes two items to access and update your information: “something you know” (e.g. your password) and “something you have” (e.g. your phone). For example, when you visit an ATM, one authentication factor is the ATM card you use to start the transaction – that’s the “something you have.” Next, you enter a PIN, which is the “something you know.” Without both these factors, your authentication will fail.  

WHY DO I NEED TO USE MFA?  

Passwords are becoming increasingly easy to compromise. They can be stolen, guessed and hacked and new technology and hacking techniques combined with the limited pool of passwords most people use for multiple accounts means information online is increasingly vulnerable. You might not even know who else has your password and is accessing your accounts.  

In addition, experience has shown that people are not as good at recognising malicious email as you might think. Every day, members of the Stellenbosch University community fall prey to cyber scams. Imagine you work on the University’s financial system. You click on what seems to be a legitimate email, typing in your username and password. A criminal now has your login details and can access everything you can access – including, potentially, bank details. In this way HR systems can be accessed and hacked preventing salaries from being paid paid out, etc. The possibilities are endless if someone has usernames and passwords. 

We must take steps to ensure that we are more than just a single click away from having our pay check stolen or becoming a victim of identity theft.  

Multi-Factor Authentication adds a second layer of security to your account to ensure that your account stays safe, even if someone else knows your password. This second factor of authentication is separate and independent from the UserID and password step — MFA never uses or even sees your password. 

HOW DO I REGISTER FOR MFA?

You can register for MFA by following the steps in this guide.

Read more on MFA: 

MFA FAQ’s

Back to basics: Multi-factor authentication (MFA)

What is Multi-factor authentication? And why is it important?

Video on MFA by tech expert Tom Scott.

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Makerspace at the library

Tuesday, November 30th, 2021

The Stellenbosch University Library Makerspace is a vibrant, user-centred facility enhanced by technology to elevate learning and digital literacy at Stellenbosch University. There are bookable design & construction workstations where patrons will have access to equipment and services such as:

  • 3D Printing and Scanning
  • AutoDesk software
  • Arduino UNO and Raspberry Pi
  • Soldering stations
  • Oscilloscopes
  • Dremel & hand tools

Where:

Upper floor, Stellenbosch University Library

Make a reservation:

https://sun.ac.za.libcal.com/reserve/Makerspace

https://libguides.sun.ac.za/makerspace

 

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sun-e-HR system not available

Tuesday, November 30th, 2021

Please take note that as a result of critical system upgrades and maintenance, the sun-e-HR system will not be available from Thursday 16:30, 15 December 2021 to Monday 08:00, 20 December 2021.

Should you have any queries, please contact Wessel Nolte.

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Phishing scam from compromised university account

Tuesday, November 23rd, 2021

Please keep an eye out for an e-mail from a sun email address with the subject line of FYI_Order/Approval. 

It is a phishing scam with a link to a website that is designed to compromise security and steal details such as banking details, login names and passwords. 

The owner of the affected account has already put an Out-of-office notification on her account telling people to ignore the mail sent from her account, but the account is probably still compromised and under the control of the scammers.

Once in the university domain the scammers will continue to attack the university network to steal more information or to obtain bank account details, etc.

Here is an example of one of the mails:

 

Please report this phishing mail if you receive it from the above mentioned address or any other sun address. Here is how you report it:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Go to https://servicedesk.sun.ac.za/jira/servicedesk/customer/portal/6/create/115.​​

Fill in your information and add the email as an attachment. Your request will automatically be logged on the system.​​ Please add the suspicious email as an attachment to the request.

​​~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

If you have accidentally clicked on the link and already given any personal details to the phishers it is vitally important that you immediately go to the USERADM page (either http://www.sun.ac.za/password or www.sun.ac.za/useradm and change your password immediately.) Make sure the new password is completely different and is a strong password that will not be easily guessed, as well as changing the passwords on your social media and private e-mail accounts, especially if you use the same passwords on these accounts. Contact the IT Service Desk if you are still unsure. 

[ARTICLE BY DAVID WILES]

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