At approximately 12:30 yesterday afternoon various web applications were impacted by a major incident on our systems infrastructure. This caused the following services to be offline: exam results; exam schedules; loading marks; e-thesis; Sun-e-HR; password change; e-Payments and the SU contact centre’s Agent Portal.

We thank you for your patience during this widespread disruption of system availability. All systems and applications were restored to normal operation by 17:00. We are investigating the incident to determine the root cause and will implement any possible remedy to prevent future occurrence.

During incidents such as these please remember to follow our Twitter feed where we will post regular updates.

If you have any questions, please log a request on the ICT Partner Portal or contact the IT Service Desk at 021 808 4367.

Information Technology will be conducting scheduled maintenance on various components of the IT infrastructure over the weekend of 13 December and some downtime can be expected. 

Quarterly, scheduled maintenance will be taking place from Friday, 13 December 17:00 until Tuesday, 17 December at 08:00. Various IT services and systems are affected by this and can be partly or in their entirety, unavailable. Due to the extent of this maintenance and the necessity for thorough testing of systems and services the possibility exists for continued interruptions into the following week.

Please rest assured that we will try our best to limit interruptions to a minimum. For inquiries please contact the IT Service Desk at 021 808 4367 or log a request on the ICT Partner Portal.

The SUNFin Implementation Project remains on track for our target date of January 2021. We have been busy completing RAPID data spreadsheets with Stellenbosch University information and data and we have submitted this to our implementation partner, Visions Consulting. Visions Consulting has started the configuration of Iteration 1 of the Oracle Cloud Financials system.

The plan is to complete the configuration of Iteration 1 by the second week of October. Workshops to review Iteration 1 will be scheduled shortly once we have confirmation from Visions Consulting on the exact dates.

In the meantime, the Business Optimisation workstream has commenced with End-to-End (E2E) process workshops to start identifying the key gaps between SU’s current financial business processes and the standard Oracle Cloud Financial processes. As far as possible, SU has agreed to adopt the standard Oracle processes and identify the key changes we will need to make to our current business processes to maximise the benefits of the new system.

For more information on the SUNFin Implementation Project, please visit www.sun.ac.za/sunfin.

Please email questions, comments, concerns or ideas you may have regarding the SUNFin project to sunfin@sun.ac.za.