%PDF-1.3 1 0 obj << /Type /Catalog /Outlines 2 0 R /Pages 3 0 R >> endobj 2 0 obj << /Type /Outlines /Count 0 >> endobj 3 0 obj << /Type /Pages /Kids [6 0 R 32 0 R ] /Count 2 /Resources << /ProcSet 4 0 R /Font << /F1 8 0 R /F2 9 0 R /F3 10 0 R /F4 11 0 R >> >> /MediaBox [0.000 0.000 612.000 792.000] >> endobj 4 0 obj [/PDF /Text ] endobj 5 0 obj << /Creator (DOMPDF) /CreationDate (D:20250707183242+00'00') /ModDate (D:20250707183242+00'00') /Title (Report 07-2025) >> endobj 6 0 obj << /Type /Page /Parent 3 0 R /Annots [ 12 0 R 14 0 R 16 0 R 18 0 R 20 0 R 22 0 R 24 0 R 26 0 R 28 0 R 30 0 R ] /Contents 7 0 R >> endobj 7 0 obj << /Length 6707 >> stream 0.702 0.800 0.816 rg 34.016 34.016 543.969 723.969 re f 1.000 1.000 1.000 rg 45.266 69.563 521.469 677.171 re f 0.773 0.773 0.773 rg 0.773 0.773 0.773 RG 45.266 746.734 m 566.734 746.734 l 565.984 745.984 l 46.016 745.984 l f 566.734 746.734 m 566.734 69.563 l 565.984 69.563 l 565.984 745.984 l f 45.266 746.734 m 45.266 69.563 l 46.016 69.563 l 46.016 745.984 l f 0.200 0.200 0.200 rg BT 61.016 693.716 Td /F1 14.4 Tf [(MULTI-FACTOR AUTHENTICATION \(MFA\) FAQS)] TJ ET 0.400 0.400 0.400 rg BT 61.016 664.909 Td /F2 9.0 Tf [(Posted on )] TJ ET BT 104.045 664.909 Td /F3 9.0 Tf [(June 08,2020)] TJ ET BT 160.079 664.909 Td /F2 9.0 Tf [( by )] TJ ET BT 174.587 664.909 Td /F3 9.0 Tf [(IT Communications)] TJ ET 0.153 0.153 0.153 rg BT 61.016 637.420 Td /F4 9.0 Tf [(Information Technology recently)] TJ ET BT 189.068 637.420 Td /F4 9.0 Tf [( enabled MFA for our staff and students. Soon?all staff and students?will be required to )] TJ ET BT 61.016 626.431 Td /F4 9.0 Tf [(use multi factor authentication to secure their information and the university)] TJ ET BT 360.149 626.431 Td /F4 9.0 Tf [(’s)] TJ ET BT 366.647 626.431 Td /F4 9.0 Tf [( network.)] TJ ET BT 403.160 626.431 Td /F4 9.0 Tf [( )] TJ ET BT 61.016 606.442 Td /F1 9.0 Tf [(FREQUENTLY ASKED QUESTIONS)] TJ ET BT 211.532 606.442 Td /F4 9.0 Tf [( )] TJ ET BT 61.016 586.453 Td /F1 9.0 Tf [(What is MFA?? )] TJ ET BT 61.016 566.464 Td /F4 9.0 Tf [(Multi-Factor Authentication adds a second layer of security to your account to ensure that your account stays safe, even if )] TJ ET BT 61.016 555.475 Td /F4 9.0 Tf [(someone else knows your password. This will mean that, for certain services, including Microsoft Outlook, Teams, etc. you )] TJ ET BT 61.016 544.486 Td /F4 9.0 Tf [(will be prompted to provide more information in order to authenticate your identity as a Stellenbosch University student or )] TJ ET BT 61.016 533.497 Td /F4 9.0 Tf [(staff member. )] TJ ET 0.373 0.169 0.255 rg BT 118.535 533.497 Td /F4 9.0 Tf [(More about MFA here.)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 118.535 532.346 m 208.571 532.346 l S 0.153 0.153 0.153 rg BT 208.571 533.497 Td /F4 9.0 Tf [( )] TJ ET BT 61.016 513.508 Td /F1 9.0 Tf [(Why is it so important that I enrol for MFA?  )] TJ ET BT 61.016 493.519 Td /F4 9.0 Tf [(By enrolling for MFA)] TJ ET BT 142.538 493.519 Td /F4 9.0 Tf [(,)] TJ ET BT 145.040 493.519 Td /F4 9.0 Tf [( you ensure that your account is )] TJ ET BT 275.108 493.519 Td /F4 9.0 Tf [(more )] TJ ET BT 298.112 493.519 Td /F4 9.0 Tf [(secure.)] TJ ET BT 327.623 493.519 Td /F4 9.0 Tf [(  You are protecting your own data \(including your HR, )] TJ ET BT 61.016 482.530 Td /F4 9.0 Tf [(payment details, etc.\), your colleagues and the university.)] TJ ET BT 61.016 462.541 Td /F1 9.0 Tf [(How do I enrol for MFA?)] TJ ET BT 165.020 462.541 Td /F4 9.0 Tf [( )] TJ ET BT 61.016 442.552 Td /F4 9.0 Tf [(By following the steps set out in the )] TJ ET 0.373 0.169 0.255 rg BT 204.593 442.552 Td /F4 9.0 Tf [(.pdf document.)] TJ ET 0.18 w 0 J [ ] 0 d 204.593 441.401 m 264.128 441.401 l S 0.153 0.153 0.153 rg BT 264.128 442.552 Td /F4 9.0 Tf [( )] TJ ET BT 61.016 422.563 Td /F1 9.0 Tf [(What must I do if the document does not open? )] TJ ET BT 61.016 402.574 Td /F4 9.0 Tf [(If the document does not open, it could be due to a slow internet connection or you do not have a PDF reader \(e.g. Adobe )] TJ ET BT 61.016 391.585 Td /F4 9.0 Tf [(Acrobat\) installed. Please also clear your browser history or try to open the link in a different browser.?)] TJ ET BT 468.176 391.585 Td /F4 9.0 Tf [( )] TJ ET BT 61.016 371.596 Td /F1 9.0 Tf [(How can a PDF reader be installed? )] TJ ET BT 61.016 351.607 Td /F4 9.0 Tf [(Please raise a request on the ICT Partner Portal that is available at)] TJ ET BT 327.641 351.607 Td /F4 9.0 Tf [( )] TJ ET 0.373 0.169 0.255 rg BT 330.143 351.607 Td /F4 9.0 Tf [(https://servicedesk.sun.ac.za)] TJ ET 0.18 w 0 J [ ] 0 d 330.143 350.456 m 445.694 350.456 l S 0.153 0.153 0.153 rg BT 445.694 351.607 Td /F4 9.0 Tf [( )] TJ ET BT 448.196 351.607 Td /F4 9.0 Tf [( )] TJ ET BT 61.016 331.618 Td /F1 9.0 Tf [(What can I do if I have problems to enrol for MFA? )] TJ ET BT 61.016 311.629 Td /F4 9.0 Tf [(If you are struggling to )] TJ ET BT 152.564 311.629 Td /F4 9.0 Tf [(enrol)] TJ ET BT 172.571 311.629 Td /F4 9.0 Tf [( for)] TJ ET BT 185.576 311.629 Td /F4 9.0 Tf [( MFA, please )] TJ ET BT 241.097 311.629 Td /F4 9.0 Tf [(log a)] TJ ET BT 260.609 311.629 Td /F4 9.0 Tf [( request on )] TJ ET BT 308.138 311.629 Td /F4 9.0 Tf [(the)] TJ ET BT 320.648 311.629 Td /F4 9.0 Tf [( )] TJ ET 0.373 0.169 0.255 rg BT 323.150 311.629 Td /F4 9.0 Tf [(ICT Partner Portal)] TJ ET 0.18 w 0 J [ ] 0 d 323.150 310.478 m 395.672 310.478 l S 0.153 0.153 0.153 rg BT 395.672 311.629 Td /F4 9.0 Tf [( and a technician will contact you.?)] TJ ET BT 534.740 311.629 Td /F4 9.0 Tf [( )] TJ ET BT 61.016 291.640 Td /F1 9.0 Tf [(When do I have to enrol for MFA? )] TJ ET BT 61.016 271.651 Td /F4 9.0 Tf [(Please )] TJ ET BT 91.031 271.651 Td /F4 9.0 Tf [(enrol)] TJ ET BT 111.038 271.651 Td /F4 9.0 Tf [( for MFA as soon as possible. It is critical that all our staff and students use two-factor authentication. )] TJ ET BT 61.016 251.662 Td /F1 9.0 Tf [(How will I know that I have successfully enrolled for MFA? )] TJ ET BT 61.016 231.673 Td /F4 9.0 Tf [(A confirmation message will be displayed on the last screen of the )] TJ ET BT 326.633 231.673 Td /F4 9.0 Tf [(enrolment)] TJ ET BT 366.647 231.673 Td /F4 9.0 Tf [( process.)] TJ ET BT 403.160 231.673 Td /F4 9.0 Tf [( )] TJ ET BT 61.016 220.684 Td /F4 9.0 Tf [(You are now enrolled for Multi Factor Authentication.)] TJ ET BT 61.016 200.695 Td /F1 9.0 Tf [(What must I do if I don't see the  screens as indicated on the enrolment document? )] TJ ET BT 61.016 180.706 Td /F4 9.0 Tf [(Raise a request on the ICT Partner Portal at)] TJ ET BT 236.597 180.706 Td /F4 9.0 Tf [( )] TJ ET 0.373 0.169 0.255 rg BT 239.099 180.706 Td /F4 9.0 Tf [(https://servicedesk.sun.ac.za)] TJ ET 0.18 w 0 J [ ] 0 d 239.099 179.555 m 354.650 179.555 l S 0.153 0.153 0.153 rg BT 354.650 180.706 Td /F4 9.0 Tf [( )] TJ ET BT 357.152 180.706 Td /F4 9.0 Tf [( )] TJ ET BT 61.016 160.717 Td /F1 9.0 Tf [(Will I be charged for the MFA authentication SMS's? )] TJ ET BT 61.016 140.728 Td /F4 9.0 Tf [(No, the SMS's are at the cost of the University.)] TJ ET BT 247.316 140.728 Td /F4 9.0 Tf [( )] TJ ET BT 61.016 120.739 Td /F1 9.0 Tf [(Can I enrol for MFA if I stay in an area without cell phone signal? )] TJ ET BT 61.016 100.750 Td /F4 9.0 Tf [(No, you need a cellphone with reception to enrol for MFA.)] TJ ET endstream endobj 8 0 obj << /Type /Font /Subtype /Type1 /Name /F1 /BaseFont /Helvetica-Bold /Encoding /WinAnsiEncoding >> endobj 9 0 obj << /Type /Font /Subtype /Type1 /Name /F2 /BaseFont /Helvetica-Oblique /Encoding /WinAnsiEncoding >> endobj 10 0 obj << /Type /Font /Subtype /Type1 /Name /F3 /BaseFont /Helvetica-BoldOblique /Encoding /WinAnsiEncoding >> endobj 11 0 obj << /Type /Font /Subtype /Type1 /Name /F4 /BaseFont /Helvetica /Encoding /WinAnsiEncoding >> endobj 12 0 obj << /Type /Annot /Subtype /Link /A 13 0 R /Border [0 0 0] /H /I /Rect [ 118.5347 542.2879 118.5347 542.2879 ] >> endobj 13 0 obj << /Type /Action /S /URI /URI (http://blogs.sun.ac.za/it/en/2020/05/what-is-mfa/) >> endobj 14 0 obj << /Type /Annot /Subtype /Link /A 15 0 R /Border [0 0 0] /H /I /Rect [ 118.5347 532.6642 208.5707 541.8217 ] >> endobj 15 0 obj << /Type /Action /S /URI /URI (http://blogs.sun.ac.za/it/en/2020/05/what-is-mfa/) >> endobj 16 0 obj << /Type /Annot /Subtype /Link /A 17 0 R /Border [0 0 0] /H /I /Rect [ 204.5927 451.3429 204.5927 451.3429 ] >> endobj 17 0 obj << /Type /Action /S /URI /URI (http://admin.sun.ac.za/infoteg/dokumente/MFA_guide.pdf) >> endobj 18 0 obj << /Type /Annot /Subtype /Link /A 19 0 R /Border [0 0 0] /H /I /Rect [ 204.5927 441.7192 264.1277 450.8767 ] >> endobj 19 0 obj << /Type /Action /S /URI /URI (http://admin.sun.ac.za/infoteg/dokumente/MFA_guide.pdf) >> endobj 20 0 obj << /Type /Annot /Subtype /Link /A 21 0 R /Border [0 0 0] /H /I /Rect [ 330.1427 360.3979 330.1427 360.3979 ] >> endobj 21 0 obj << /Type /Action /S /URI /URI (https://servicedesk.sun.ac.za/) >> endobj 22 0 obj << /Type /Annot /Subtype /Link /A 23 0 R /Border [0 0 0] /H /I /Rect [ 330.1427 350.7742 445.6937 359.9317 ] >> endobj 23 0 obj << /Type /Action /S /URI /URI (https://servicedesk.sun.ac.za/) >> endobj 24 0 obj << /Type /Annot /Subtype /Link /A 25 0 R /Border [0 0 0] /H /I /Rect [ 323.1497 320.4199 323.1497 320.4199 ] >> endobj 25 0 obj << /Type /Action /S /URI /URI (https://servicedesk.sun.ac.za/) >> endobj 26 0 obj << /Type /Annot /Subtype /Link /A 27 0 R /Border [0 0 0] /H /I /Rect [ 323.1497 310.7962 395.6717 319.9537 ] >> endobj 27 0 obj << /Type /Action /S /URI /URI (https://servicedesk.sun.ac.za/) >> endobj 28 0 obj << /Type /Annot /Subtype /Link /A 29 0 R /Border [0 0 0] /H /I /Rect [ 239.0987 189.4969 239.0987 189.4969 ] >> endobj 29 0 obj << /Type /Action /S /URI /URI (https://servicedesk.sun.ac.za/) >> endobj 30 0 obj << /Type /Annot /Subtype /Link /A 31 0 R /Border [0 0 0] /H /I /Rect [ 239.0987 179.8732 354.6497 189.0307 ] >> endobj 31 0 obj << /Type /Action /S /URI /URI (https://servicedesk.sun.ac.za/) >> endobj 32 0 obj << /Type /Page /Parent 3 0 R /Contents 33 0 R >> endobj 33 0 obj << /Length 1873 >> stream 0.153 0.153 0.153 rg 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 0.702 0.800 0.816 rg 34.016 34.016 543.969 723.969 re f 1.000 1.000 1.000 rg 45.266 587.833 521.469 170.151 re f 0.773 0.773 0.773 rg 0.773 0.773 0.773 RG 45.266 587.833 m 566.734 587.833 l 565.984 588.583 l 46.016 588.583 l f 566.734 757.984 m 566.734 587.833 l 565.984 588.583 l 565.984 757.984 l f 45.266 757.984 m 45.266 587.833 l 46.016 588.583 l 46.016 757.984 l f 61.016 603.583 m 550.984 603.583 l 550.984 604.333 l 61.016 604.333 l f 0.153 0.153 0.153 rg BT 61.016 740.193 Td /F1 9.0 Tf [(Which IT services will be activated for MFA? )] TJ ET BT 61.016 720.204 Td /F4 9.0 Tf [(For the first phase all Microsoft365 \(Outlook, Sharepoint Online, OneDrive for Business, etc.\) applications will require MFA )] TJ ET BT 61.016 709.215 Td /F4 9.0 Tf [(authentication. )] TJ ET BT 61.016 689.226 Td /F1 9.0 Tf [(What will happen if a service is activated for MFA?)] TJ ET BT 277.079 689.226 Td /F4 9.0 Tf [( )] TJ ET BT 61.016 669.237 Td /F4 9.0 Tf [(Before you can access the )] TJ ET BT 169.574 669.237 Td /F4 9.0 Tf [(service)] TJ ET BT 198.077 669.237 Td /F4 9.0 Tf [( y)] TJ ET BT 205.079 669.237 Td /F4 9.0 Tf [(ou will be requested to enter the one-time pin number)] TJ ET BT 418.181 669.237 Td /F4 9.0 Tf [( that will be sent to the cell )] TJ ET BT 61.016 658.248 Td /F4 9.0 Tf [(phone number that you have indicated during the enrolment process.)] TJ ET BT 335.660 658.248 Td /F4 9.0 Tf [( Or if you chose to use the Authenticator App a )] TJ ET BT 61.016 647.259 Td /F4 9.0 Tf [(message will be sent to your phone via the app which request that you approve and in some cases it might also ask for a )] TJ ET BT 61.016 636.270 Td /F4 9.0 Tf [(scan of your thumbprint. )] TJ ET 0.400 0.400 0.400 rg BT 61.016 617.781 Td /F2 9.0 Tf [(Posted in:Security | | With 0 comments)] TJ ET endstream endobj xref 0 34 0000000000 65535 f 0000000008 00000 n 0000000073 00000 n 0000000119 00000 n 0000000312 00000 n 0000000341 00000 n 0000000479 00000 n 0000000624 00000 n 0000007383 00000 n 0000007495 00000 n 0000007610 00000 n 0000007730 00000 n 0000007838 00000 n 0000007966 00000 n 0000008067 00000 n 0000008195 00000 n 0000008296 00000 n 0000008424 00000 n 0000008530 00000 n 0000008658 00000 n 0000008764 00000 n 0000008892 00000 n 0000008974 00000 n 0000009102 00000 n 0000009184 00000 n 0000009312 00000 n 0000009394 00000 n 0000009522 00000 n 0000009604 00000 n 0000009732 00000 n 0000009814 00000 n 0000009942 00000 n 0000010024 00000 n 0000010089 00000 n trailer << /Size 34 /Root 1 0 R /Info 5 0 R >> startxref 12015 %%EOF Security « Informasietegnologie
Language:
SEARCH
  • Recent Posts

  • Categories

  • Archives

Security

Enrol for MFA

Monday, July 27th, 2020

We are well aware of the growing risks of working online – whether it’s at our offices or at home as we’ve been doing recently. The downside of working from home is that it opens opportunities for cyber-attacks and security risks are higher.  You can easily fall prey to these security risks when there are more distractions and concerns than usual while working from home.

To protect our staff and students from security attacks in our current situation, as well as when we return to our offices one day, it is important to implement extra security measures. Information Technology has been researching and testing multi factor authentication or MFA over the past few months as an additional measure to protect personal information and data. Read more about MFA here or watch the explanatory video by tech expert Tom Scott.

In short, this will mean that, for certain services, you will be prompted to provide more information in order to authenticate your identity as a Stellenbosch University student or staff member. 

By mid-August all staff and students will be required to use multi factor authentication to secure their information and the university network. Although MFA is not mandatory at the moment, you can already enrol by​ following these steps.

If you have any questions first consult our FAQs and if this does not answer your question, please log your request on our ICT Partner Portal and a technician will contact you.

Updating your personal information

Monday, June 22nd, 2020

Due to the implementation of stricter laws regarding the protection of data, Information Technology can no longer change passwords on behalf of staff and students. We therefore recommend that you use the online password self-help function. 

However, to successfully use this function, your cell phone number or external email address has to be recorded on the system. Information Technology cannot update this information since our staff are not authorised to work on the HR databases. If you information is incorrect or incomplete, you can update it by doing the following: 

  1. Staff and students can update information by signing on at http://www.sun.ac.za/useradm and updating the various fields on the first page. 
  2. Staff can contact Human Resources by sending an email to sun-e-hr@sun.ac.za or contact them at 021-8082753.
  3. Students can contact Client Services by emailing info@sun.ac.za or contact them at 021-8089111.

More detailed information on the password self-help function.

 

Phishing scam from a forged email

Thursday, May 14th, 2020

We are almost all in lock down and less careful with cyber security. The scammers know this and are launching numerous attacks taking advantage of the “work-from-home” situation we find ourselves in. A number of personnel have reported getting e-mails from “Prof. Jimmy Volmink” asking for assistance and are not spotting the tell-tale signs of a phishing scam.

Here is the mail:

  1. Notice that although it looks like Prof Volmink sent it, the email address is not correct.
  2.  Secondly Prof Jimmy is a very approachable person, but he is always professional in his communication so he would never say “Are you free for now”. Nor would he say something like this: (if you did respond to his mail)
    “I am currently in a meeting and I don’t know when the meeting will round off. I would have called you but phone is not allowed. I will want you to handle something for me right away and I will be glad if you can do that for me as soon as possible”.

This is a spear-phishing attack where an institution is directly attacked by impersonating prominent or public figures within the university (like the Dean) to gain access to the university network. This is an especially effective means of attack with everybody at home in lock down, where our guard is down and we are more relaxed. There was a very similar attack in September 2019, using the same tactics.  

Prof Volmink’s account has not been compromised. Phishers are just trying to fool us into thinking that prominent members in our leadership are emailing us asking for assistance, but they are not. It is a scam.

Over the next few days be on the lookout for similar mails that look like they coming from other people within the university.

If you do get mail like this be sure to report it to IT ASAP so they can block the attack and help people who have become victims.

Please immediately report such phishing scams and spam by reporting it on the ICT Partner Portal.​​

Go to https://servicedesk.sun.ac.za/jira/servicedesk/customer/portal/6/create/115.​​

Fill in your information and add the email as an attachment. Your request will automatically be logged on the system.​​

If you have accidentally clicked on the link and already given any personal details to the phishers it is vitally important that you immediately go to the USERADM page (either http://www.sun.ac.za/password  or www.sun.ac.za/useradm ) and change your password immediately. Make sure the new password is completely different, and is a strong password that will not be easily guessed, as well as changing the passwords on your social media and private e-mail accounts, especially if you use the same passwords on these accounts.

 

Sun email for personal purposes

Tuesday, May 12th, 2020

Recently some staff have been caught off-guard by emails from cyber criminals trying to exploit them by threatening to release sensitive video material. The sender of this email does not have any video material, but tries to be psychologically manipulative and convince the receiver that he does. Unfortunately he also refers to the email receiver’s sun email address and a password they used at some stage.

This is not because the university’s network has been compromised. It happens because staff and students also use their sun address in a personal capacity. We highly discourage you to do this. In this case someone used their sun address on a website, for example Ster Kinekor, whose database was, at some stage, compromised. Subsequently cyber criminals gained access to the username and password. This gave them access to the person’s Ster Kinekor’s (or whichever site it was) information, but also – and this is more dangerous – to the person’s potential information everywhere he reused the email address and specific password. This includes Stellenbosch University sites and applications, including the financial and HR system. Of course, it the password has been changed over time, it will be useless. However, this remains an enormous risk.

Please note the following: 

  1. Never use your sun email address for anything except for University applications. If you need to send personal emails, rather consider getting a free email account, for example, Gmail. Separating your business and personal activities is better security practice in the long run and will protect you and the University network.
  2. Keep in mind that according to the Electronic Communication Policy which all staff and students agree to when they register their usernames each year, you’re not allowed to use your sun address for personal communication and that the University owns any communication sent via email. If needed, University management has the right to access any material in your email or on your computer.  
  3. If you receive an email as mentioned above, for safety sake, go and change your login details and passwords on any sites where you are registered with your @sun address.

Illegal software on SU devices

Tuesday, May 12th, 2020

Stellenbosch University devices are equipped with the necessary software for our staff to perform their work effectively. This includes the latest operating system; all the Microsoft applications (Office 365, including Word, Excel, PowerPoint, etc.), Adobe Acrobat Professional, TeraTerm and the necessary Antivirus software. Licenses for specialist software can also be purchased through the IT department, will fall under the University’s educational license and therefore be less expensive than a license bought in a personal capacity. These include Adobe Creative Cloud; MatLab and Statistica, among others.

Installing and using this software is essential for staff, however some of our staff use their SU devices for their own personal use and subsequently download and install non-supported as well as illegal software on their PCs.  This includes games and illegal series or movies.

Not only does this put the University’s network at a high risk security-wise, it also puts the University at risk legally. Even if Information Technology does not install the software, we are still being held responsible for it if it’s an SU asset and it runs on our network. 

The fight against illegal software and piracy is mainly fought by the BSA. The Business Software Alliance (BSA) confronts companies that use or distribute illegal
software. Read BSA’s statement on illegal software. 

Therefore we kindly request that you ensure that if you install software, it’s safe and legal to use. Otherwise it might have implications for you and the University.

 

© 2013-2025 Disclaimer: The views and opinions expressed in this page are strictly those of the page author(s) and content contributor(s). The contents of this page have not been reviewed or approved by Stellenbosch University.