%PDF-1.3 1 0 obj << /Type /Catalog /Outlines 2 0 R /Pages 3 0 R >> endobj 2 0 obj << /Type /Outlines /Count 0 >> endobj 3 0 obj << /Type /Pages /Kids [6 0 R 34 0 R ] /Count 2 /Resources << /ProcSet 4 0 R /Font << /F1 8 0 R /F2 9 0 R /F3 10 0 R /F4 11 0 R >> >> /MediaBox [0.000 0.000 612.000 792.000] >> endobj 4 0 obj [/PDF /Text ] endobj 5 0 obj << /Creator (DOMPDF) /CreationDate (D:20250725062900+00'00') /ModDate (D:20250725062900+00'00') /Title (Report 07-2025) >> endobj 6 0 obj << /Type /Page /Parent 3 0 R /Annots [ 12 0 R 14 0 R 16 0 R 18 0 R 20 0 R 22 0 R 24 0 R 26 0 R 28 0 R 30 0 R 32 0 R ] /Contents 7 0 R >> endobj 7 0 obj << /Length 8104 >> stream 0.702 0.800 0.816 rg 34.016 34.016 543.969 723.969 re f 1.000 1.000 1.000 rg 45.266 89.272 521.469 657.463 re f 0.773 0.773 0.773 rg 0.773 0.773 0.773 RG 45.266 746.734 m 566.734 746.734 l 565.984 745.984 l 46.016 745.984 l f 566.734 746.734 m 566.734 89.272 l 565.984 89.272 l 565.984 745.984 l f 45.266 746.734 m 45.266 89.272 l 46.016 89.272 l 46.016 745.984 l f 0.200 0.200 0.200 rg BT 61.016 693.716 Td /F1 14.4 Tf [(ERROR REPORTING FAQS)] TJ ET 0.400 0.400 0.400 rg BT 61.016 664.909 Td /F2 9.0 Tf [(Posted on )] TJ ET BT 104.045 664.909 Td /F3 9.0 Tf [(July 10,2020)] TJ ET BT 157.082 664.909 Td /F2 9.0 Tf [( by )] TJ ET BT 171.590 664.909 Td /F3 9.0 Tf [(IT Communications)] TJ ET 0.200 0.200 0.200 rg BT 61.016 634.782 Td /F1 11.7 Tf [(HOW DO I REPORT AN IT PROBLEM, REQUEST OR ENQUIRY?)] TJ ET 0.153 0.153 0.153 rg BT 61.016 614.134 Td /F1 9.0 Tf [(Option 1)] TJ ET BT 61.016 603.145 Td /F1 9.0 Tf [(Log a service request )] TJ ET 0.373 0.169 0.255 rg BT 156.056 603.145 Td /F1 9.0 Tf [(on our ICT Partner Portal)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 156.056 601.716 m 263.075 601.716 l S 0.153 0.153 0.153 rg BT 263.075 603.145 Td /F4 9.0 Tf [( with the following information:)] TJ ET BT 61.016 583.156 Td /F4 9.0 Tf [(1. Description of problem)] TJ ET BT 61.016 572.167 Td /F4 9.0 Tf [(2. Telephone number)] TJ ET BT 61.016 561.178 Td /F4 9.0 Tf [(3. Room Number)] TJ ET BT 61.016 550.189 Td /F4 9.0 Tf [(4. Department and building)] TJ ET BT 61.016 539.200 Td /F4 9.0 Tf [(5. Asset number of computer, laptop, printer, etc.)] TJ ET BT 61.016 519.211 Td /F4 9.0 Tf [(Requests will be logged automatically and reference number sent via email.)] TJ ET BT 61.016 499.222 Td /F4 9.0 Tf [(For video instructions on how to log a request on the ICT Partner Portal, click here. )] TJ ET 0.373 0.169 0.255 rg BT 393.161 499.222 Td /F4 9.0 Tf [(More information on our Service )] TJ ET 0.18 w 0 J [ ] 0 d 393.161 498.071 m 523.706 498.071 l S BT 61.016 488.233 Td /F4 9.0 Tf [(Catalogue.)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 487.082 m 104.540 487.082 l S 0.153 0.153 0.153 rg BT 61.016 468.244 Td /F1 9.0 Tf [(Option 2)] TJ ET BT 61.016 457.255 Td /F1 9.0 Tf [(Contact the IT Service Desk – 021 808 4367)] TJ ET BT 61.016 437.266 Td /F4 9.0 Tf [(We require username and asset number in order to assist OR leave a voicemail message.)] TJ ET 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 427.568 m 306.516 427.568 l 305.766 426.818 l 305.766 426.818 l f 1.000 1.000 1.000 rg 1.000 1.000 1.000 RG 305.016 425.318 m 306.516 425.318 l 305.766 426.068 l 305.766 426.068 l f 306.516 427.568 m 306.516 425.318 l 305.766 426.068 l 305.766 426.818 l f 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 427.568 m 305.016 425.318 l 305.766 426.068 l 305.766 426.818 l f 0.200 0.200 0.200 rg BT 61.016 404.890 Td /F1 11.7 Tf [(HOW DO I FOLLOW UP ON THE IT REQUEST I HAVE LOGGED?)] TJ ET 0.153 0.153 0.153 rg BT 61.016 384.241 Td /F4 9.0 Tf [(Whether you have called the IT Service Desk at 0218084367, sent an email to )] TJ ET 0.373 0.169 0.255 rg BT 374.675 384.241 Td /F4 9.0 Tf [(help@sun.ac.za)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 374.675 383.090 m 439.340 383.090 l S 0.153 0.153 0.153 rg BT 439.340 384.241 Td /F4 9.0 Tf [( or logged a request via the )] TJ ET BT 61.016 373.252 Td /F4 9.0 Tf [(ICT Partner Portal at )] TJ ET 0.373 0.169 0.255 rg BT 146.048 373.252 Td /F4 9.0 Tf [(https://servicedesk.sun.ac.za)] TJ ET 0.18 w 0 J [ ] 0 d 146.048 372.101 m 261.599 372.101 l S 0.153 0.153 0.153 rg BT 261.599 373.252 Td /F4 9.0 Tf [( you can do the following:)] TJ ET BT 78.360 353.279 Td /F4 9.0 Tf [(1.)] TJ ET BT 91.016 353.263 Td /F4 9.0 Tf [(Log in at )] TJ ET 0.373 0.169 0.255 rg BT 128.042 353.263 Td /F4 9.0 Tf [(https://servicedesk.sun.ac.za)] TJ ET 0.18 w 0 J [ ] 0 d 128.042 352.112 m 243.593 352.112 l S 0.153 0.153 0.153 rg BT 243.593 353.263 Td /F4 9.0 Tf [( with your username and password.)] TJ ET BT 78.360 342.290 Td /F4 9.0 Tf [(2.)] TJ ET BT 91.016 342.274 Td /F4 9.0 Tf [(Select: )] TJ ET BT 121.031 342.274 Td /F3 9.0 Tf [(Requests, My requests)] TJ ET BT 219.059 342.274 Td /F4 9.0 Tf [(. The status of all the requests that you have raised will be displayed.)] TJ ET 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 331.076 m 306.516 331.076 l 305.766 330.326 l 305.766 330.326 l f 1.000 1.000 1.000 rg 1.000 1.000 1.000 RG 305.016 328.826 m 306.516 328.826 l 305.766 329.576 l 305.766 329.576 l f 306.516 331.076 m 306.516 328.826 l 305.766 329.576 l 305.766 330.326 l f 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 331.076 m 305.016 328.826 l 305.766 329.576 l 305.766 330.326 l f 0.200 0.200 0.200 rg BT 61.016 308.398 Td /F1 11.7 Tf [(HOW DO I FOLLOW UP IF I SENT AN EMAIL TO)] TJ ET BT 324.289 308.398 Td /F1 11.7 Tf [(HELP@SUN.AC.ZA?)] TJ ET 0.153 0.153 0.153 rg BT 61.016 287.750 Td /F4 9.0 Tf [(If you send an email to )] TJ ET 0.373 0.169 0.255 rg BT 154.067 287.750 Td /F4 9.0 Tf [(help@sun.ac.za)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 154.067 286.598 m 218.732 286.598 l S 0.153 0.153 0.153 rg BT 218.732 287.750 Td /F4 9.0 Tf [( it automatically logs a request on the IT Service Portal. You can check on the )] TJ ET BT 61.016 276.761 Td /F4 9.0 Tf [(status of your request as follows:)] TJ ET BT 78.360 256.788 Td /F4 9.0 Tf [(1.)] TJ ET BT 91.016 256.772 Td /F4 9.0 Tf [(Log in at )] TJ ET 0.373 0.169 0.255 rg BT 128.042 256.772 Td /F4 9.0 Tf [(https://servicedesk.sun.ac.za)] TJ ET 0.18 w 0 J [ ] 0 d 128.042 255.620 m 243.593 255.620 l S 0.153 0.153 0.153 rg BT 243.593 256.772 Td /F4 9.0 Tf [( with your username and password.)] TJ ET BT 78.360 245.799 Td /F4 9.0 Tf [(2.)] TJ ET BT 91.016 245.783 Td /F4 9.0 Tf [( Select: )] TJ ET BT 123.533 245.783 Td /F3 9.0 Tf [(Requests, My requests.)] TJ ET BT 224.063 245.783 Td /F4 9.0 Tf [(The status of all your requests will be displayed.)] TJ ET 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 234.585 m 306.516 234.585 l 305.766 233.835 l 305.766 233.835 l f 1.000 1.000 1.000 rg 1.000 1.000 1.000 RG 305.016 232.335 m 306.516 232.335 l 305.766 233.085 l 305.766 233.085 l f 306.516 234.585 m 306.516 232.335 l 305.766 233.085 l 305.766 233.835 l f 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 234.585 m 305.016 232.335 l 305.766 233.085 l 305.766 233.835 l f 0.200 0.200 0.200 rg BT 61.016 211.906 Td /F1 11.7 Tf [(HOW DO I FOLLOW UP ON A REQUEST I REPORTED BY CALLING THE IT CONTACT )] TJ ET BT 61.016 197.620 Td /F1 11.7 Tf [(CENTRE?)] TJ ET 0.153 0.153 0.153 rg BT 61.016 176.972 Td /F4 9.0 Tf [(If you call the IT Contact Centre, the service agent will log a request on your behalf on the IT Service Portal. You can )] TJ ET BT 61.016 165.983 Td /F4 9.0 Tf [(check on the status of your request as follow:)] TJ ET BT 78.360 146.010 Td /F4 9.0 Tf [(1.)] TJ ET BT 91.016 145.994 Td /F4 9.0 Tf [(Log in at )] TJ ET 0.373 0.169 0.255 rg BT 128.042 145.994 Td /F4 9.0 Tf [(https://servicedesk.sun.ac.za)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 128.042 144.843 m 243.593 144.843 l S 0.153 0.153 0.153 rg BT 243.593 145.994 Td /F4 9.0 Tf [( with your username and password.)] TJ ET BT 78.360 135.021 Td /F4 9.0 Tf [(2.)] TJ ET BT 91.016 135.005 Td /F4 9.0 Tf [(Select: )] TJ ET BT 121.031 135.005 Td /F3 9.0 Tf [(Requests, My requests.)] TJ ET BT 221.561 135.005 Td /F4 9.0 Tf [(The status of all your requests will be displayed.)] TJ ET 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 123.807 m 306.516 123.807 l 305.766 123.057 l 305.766 123.057 l f 1.000 1.000 1.000 rg 1.000 1.000 1.000 RG 305.016 121.557 m 306.516 121.557 l 305.766 122.307 l 305.766 122.307 l f 306.516 123.807 m 306.516 121.557 l 305.766 122.307 l 305.766 123.057 l f 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 123.807 m 305.016 121.557 l 305.766 122.307 l 305.766 123.057 l f 0.200 0.200 0.200 rg BT 61.016 101.129 Td /F1 11.7 Tf [(CAN YOU FOLLOW UP ON A REQUEST EMAILING)] TJ ET BT 341.184 101.129 Td /F1 11.7 Tf [(HELP@SUN.AC.ZA)] TJ ET BT 447.490 101.129 Td /F1 11.7 Tf [( AGAIN?)] TJ ET endstream endobj 8 0 obj << /Type /Font /Subtype /Type1 /Name /F1 /BaseFont /Helvetica-Bold /Encoding /WinAnsiEncoding >> endobj 9 0 obj << /Type /Font /Subtype /Type1 /Name /F2 /BaseFont /Helvetica-Oblique /Encoding /WinAnsiEncoding >> endobj 10 0 obj << /Type /Font /Subtype /Type1 /Name /F3 /BaseFont /Helvetica-BoldOblique /Encoding /WinAnsiEncoding >> endobj 11 0 obj << /Type /Font /Subtype /Type1 /Name /F4 /BaseFont /Helvetica /Encoding /WinAnsiEncoding >> endobj 12 0 obj << /Type /Annot /Subtype /Link /A 13 0 R /Border [0 0 0] /H /I /Rect [ 156.0557 602.3125 263.0747 611.4700 ] >> endobj 13 0 obj << /Type /Action /S /URI /URI (http://servicedesk.sun.ac.za/) >> endobj 14 0 obj << /Type /Annot /Subtype /Link /A 15 0 R /Border [0 0 0] /H /I /Rect [ 393.1607 498.3895 523.7057 507.5470 ] >> endobj 15 0 obj << /Type /Action /S /URI /URI (http://www0.sun.ac.za/itservices/help/calllog.htm) >> endobj 16 0 obj << /Type /Annot /Subtype /Link /A 17 0 R /Border [0 0 0] /H /I /Rect [ 61.0157 487.4005 104.5397 496.5580 ] >> endobj 17 0 obj << /Type /Action /S /URI /URI (http://www0.sun.ac.za/itservices/help/calllog.htm) >> endobj 18 0 obj << /Type /Annot /Subtype /Link /A 19 0 R /Border [0 0 0] /H /I /Rect [ 374.6747 383.4088 439.3397 392.5663 ] >> endobj 19 0 obj << /Type /Action /S /URI /URI (mailto:help@sun.ac.za) >> endobj 20 0 obj << /Type /Annot /Subtype /Link /A 21 0 R /Border [0 0 0] /H /I /Rect [ 146.0477 372.4198 261.5987 381.5773 ] >> endobj 21 0 obj << /Type /Action /S /URI /URI (https://eur03.safelinks.protection.outlook.com/?url=https://servicedesk.sun.ac.za/&data=02|01||fc962a99dd8b454e908d08d8696ae915|a6fa3b030a3c42588433a120dffcd348|0|0|637375255182735055&sdata=dd/4Jv0MNIZhKewqxdBttVt9lanKti/xchyeZRhJzKw=&reserved=0) >> endobj 22 0 obj << /Type /Annot /Subtype /Link /A 23 0 R /Border [0 0 0] /H /I /Rect [ 128.0417 352.4308 243.5927 361.5883 ] >> endobj 23 0 obj << /Type /Action /S /URI /URI (https://eur03.safelinks.protection.outlook.com/?url=https://servicedesk.sun.ac.za/&data=02|01||fc962a99dd8b454e908d08d8696ae915|a6fa3b030a3c42588433a120dffcd348|0|0|637375255182735055&sdata=dd/4Jv0MNIZhKewqxdBttVt9lanKti/xchyeZRhJzKw=&reserved=0) >> endobj 24 0 obj << /Type /Annot /Subtype /Link /A 25 0 R /Border [0 0 0] /H /I /Rect [ 324.2891 307.3156 437.7440 319.2204 ] >> endobj 25 0 obj << /Type /Action /S /URI /URI (mailto:help@sun.ac.za) >> endobj 26 0 obj << /Type /Annot /Subtype /Link /A 27 0 R /Border [0 0 0] /H /I /Rect [ 154.0667 286.9171 218.7317 296.0746 ] >> endobj 27 0 obj << /Type /Action /S /URI /URI (mailto:help@sun.ac.za) >> endobj 28 0 obj << /Type /Annot /Subtype /Link /A 29 0 R /Border [0 0 0] /H /I /Rect [ 128.0417 255.9391 243.5927 265.0966 ] >> endobj 29 0 obj << /Type /Action /S /URI /URI (https://eur03.safelinks.protection.outlook.com/?url=https://servicedesk.sun.ac.za/&data=02|01||fc962a99dd8b454e908d08d8696ae915|a6fa3b030a3c42588433a120dffcd348|0|0|637375255182745003&sdata=YaNX1L/6OYqWBuRGdNV6wQkfX8+rERXKajI3hfxVp8A=&reserved=0) >> endobj 30 0 obj << /Type /Annot /Subtype /Link /A 31 0 R /Border [0 0 0] /H /I /Rect [ 128.0417 145.1617 243.5927 154.3192 ] >> endobj 31 0 obj << /Type /Action /S /URI /URI (https://eur03.safelinks.protection.outlook.com/?url=https://servicedesk.sun.ac.za/&data=02|01||fc962a99dd8b454e908d08d8696ae915|a6fa3b030a3c42588433a120dffcd348|0|0|637375255182745003&sdata=YaNX1L/6OYqWBuRGdNV6wQkfX8+rERXKajI3hfxVp8A=&reserved=0) >> endobj 32 0 obj << /Type /Annot /Subtype /Link /A 33 0 R /Border [0 0 0] /H /I /Rect [ 341.1839 100.0465 447.4901 111.9513 ] >> endobj 33 0 obj << /Type /Action /S /URI /URI (mailto:help@sun.ac.za) >> endobj 34 0 obj << /Type /Page /Parent 3 0 R /Annots [ 36 0 R 38 0 R 40 0 R ] /Contents 35 0 R >> endobj 35 0 obj << /Length 4589 >> stream 0.200 0.200 0.200 rg 0.592 0.592 0.592 RG 0.18 w 0 J [ ] 0 d 0.702 0.800 0.816 rg 34.016 34.016 543.969 723.969 re f 1.000 1.000 1.000 rg 45.266 367.361 521.469 390.623 re f 0.773 0.773 0.773 rg 0.773 0.773 0.773 RG 45.266 367.361 m 566.734 367.361 l 565.984 368.111 l 46.016 368.111 l f 566.734 757.984 m 566.734 367.361 l 565.984 368.111 l 565.984 757.984 l f 45.266 757.984 m 45.266 367.361 l 46.016 368.111 l 46.016 757.984 l f 61.016 383.111 m 550.984 383.111 l 550.984 383.861 l 61.016 383.861 l f 0.153 0.153 0.153 rg BT 61.016 740.193 Td /F4 9.0 Tf [(If your request have already been logged and you have a reference number, please do not send another email to )] TJ ET 0.373 0.169 0.255 rg BT 61.016 729.204 Td /F4 9.0 Tf [(help@sun.ac.za)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 61.016 728.053 m 125.681 728.053 l S 0.153 0.153 0.153 rg BT 125.681 729.204 Td /F4 9.0 Tf [(. This will log a second, duplicate request which will only clog up the system and cause confusion. The )] TJ ET BT 61.016 718.215 Td /F4 9.0 Tf [(same goes for replying to emails from )] TJ ET 0.373 0.169 0.255 rg BT 213.566 718.215 Td /F4 9.0 Tf [(help@sun.ac.za)] TJ ET 0.18 w 0 J [ ] 0 d 213.566 717.064 m 278.231 717.064 l S 0.153 0.153 0.153 rg BT 278.231 718.215 Td /F4 9.0 Tf [(. Rather click on the request number and add your comment on the )] TJ ET BT 61.016 707.226 Td /F4 9.0 Tf [(system.)] TJ ET 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 697.528 m 306.516 697.528 l 305.766 696.778 l 305.766 696.778 l f 1.000 1.000 1.000 rg 1.000 1.000 1.000 RG 305.016 695.278 m 306.516 695.278 l 305.766 696.028 l 305.766 696.028 l f 306.516 697.528 m 306.516 695.278 l 305.766 696.028 l 305.766 696.778 l f 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 697.528 m 305.016 695.278 l 305.766 696.028 l 305.766 696.778 l f 0.200 0.200 0.200 rg BT 61.016 674.850 Td /F1 11.7 Tf [(HOW DO I ADD A COMMENT TO MY REQUEST?)] TJ ET 0.153 0.153 0.153 rg BT 78.360 654.218 Td /F4 9.0 Tf [(1.)] TJ ET BT 91.016 654.201 Td /F4 9.0 Tf [(Log in at )] TJ ET 0.373 0.169 0.255 rg BT 128.042 654.201 Td /F4 9.0 Tf [(https://servicedesk.sun.ac.za)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 128.042 653.050 m 243.593 653.050 l S 0.153 0.153 0.153 rg BT 243.593 654.201 Td /F4 9.0 Tf [( with your username and password.)] TJ ET BT 78.360 643.229 Td /F4 9.0 Tf [(2.)] TJ ET BT 91.016 643.212 Td /F4 9.0 Tf [(Select: )] TJ ET BT 121.031 643.212 Td /F3 9.0 Tf [(Requests, My requests)] TJ ET BT 219.059 643.212 Td /F2 9.0 Tf [(. )] TJ ET BT 224.063 643.212 Td /F4 9.0 Tf [(The status of all the requests that you have raised will be displayed.)] TJ ET BT 78.360 632.240 Td /F4 9.0 Tf [(3.)] TJ ET BT 91.016 632.223 Td /F4 9.0 Tf [(Click on the reference number of a request to see its details.)] TJ ET BT 78.360 621.251 Td /F4 9.0 Tf [(4.)] TJ ET BT 91.016 621.234 Td /F4 9.0 Tf [(Type your comment in the text box and click on )] TJ ET BT 281.600 621.234 Td /F3 9.0 Tf [(Add. )] TJ ET BT 304.100 621.234 Td /F4 9.0 Tf [(The comment will be added to the request. You can also add )] TJ ET BT 91.016 610.245 Td /F4 9.0 Tf [(screen shots for clarification)] TJ ET 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 599.048 m 306.516 599.048 l 305.766 598.298 l 305.766 598.298 l f 1.000 1.000 1.000 rg 1.000 1.000 1.000 RG 305.016 596.798 m 306.516 596.798 l 305.766 597.548 l 305.766 597.548 l f 306.516 599.048 m 306.516 596.798 l 305.766 597.548 l 305.766 598.298 l f 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 599.048 m 305.016 596.798 l 305.766 597.548 l 305.766 598.298 l f 0.200 0.200 0.200 rg BT 61.016 576.369 Td /F1 11.7 Tf [(WHAT DOES THE DIFFERENT STATUS OPTIONS MEAN?)] TJ ET 0.153 0.153 0.153 rg BT 61.016 555.721 Td /F4 9.0 Tf [(WAITING ON SUPPORT =you are waiting for a response / feedback from IT regarding your request.)] TJ ET BT 61.016 535.732 Td /F4 9.0 Tf [(WAITING ON CUSTOMER =IT is waiting on a response / feedback from you regarding your request.)] TJ ET BT 61.016 515.743 Td /F4 9.0 Tf [(IN PROGRESS = your request is being attended to.)] TJ ET BT 61.016 495.754 Td /F4 9.0 Tf [(ESCALATED =your request is escalated for further investigation.)] TJ ET BT 61.016 475.765 Td /F4 9.0 Tf [(RESOLVED =your request has been resolved.)] TJ ET BT 61.016 455.776 Td /F4 9.0 Tf [(CLOSED = your request has been closed.)] TJ ET BT 61.016 435.787 Td /F4 9.0 Tf [( )] TJ ET BT 61.016 415.798 Td /F4 9.0 Tf [( )] TJ ET 0.400 0.400 0.400 rg BT 61.016 397.309 Td /F2 9.0 Tf [(Posted in:General,Notices,Tips,Training | | With 0 comments)] TJ ET endstream endobj 36 0 obj << /Type /Annot /Subtype /Link /A 37 0 R /Border [0 0 0] /H /I /Rect [ 61.0157 728.3716 125.6807 737.5291 ] >> endobj 37 0 obj << /Type /Action /S /URI /URI (mailto:help@sun.ac.za) >> endobj 38 0 obj << /Type /Annot /Subtype /Link /A 39 0 R /Border [0 0 0] /H /I /Rect [ 213.5657 717.3826 278.2307 726.5401 ] >> endobj 39 0 obj << /Type /Action /S /URI /URI (mailto:help@sun.ac.za) >> endobj 40 0 obj << /Type /Annot /Subtype /Link /A 41 0 R /Border [0 0 0] /H /I /Rect [ 128.0417 653.3689 243.5927 662.5264 ] >> endobj 41 0 obj << /Type /Action /S /URI /URI (https://eur03.safelinks.protection.outlook.com/?url=https://servicedesk.sun.ac.za/&data=02|01||fc962a99dd8b454e908d08d8696ae915|a6fa3b030a3c42588433a120dffcd348|0|0|637375255182735055&sdata=dd/4Jv0MNIZhKewqxdBttVt9lanKti/xchyeZRhJzKw=&reserved=0) >> endobj xref 0 42 0000000000 65535 f 0000000008 00000 n 0000000073 00000 n 0000000119 00000 n 0000000312 00000 n 0000000341 00000 n 0000000479 00000 n 0000000631 00000 n 0000008787 00000 n 0000008899 00000 n 0000009014 00000 n 0000009134 00000 n 0000009242 00000 n 0000009370 00000 n 0000009451 00000 n 0000009579 00000 n 0000009680 00000 n 0000009807 00000 n 0000009908 00000 n 0000010036 00000 n 0000010109 00000 n 0000010237 00000 n 0000010534 00000 n 0000010662 00000 n 0000010959 00000 n 0000011087 00000 n 0000011160 00000 n 0000011288 00000 n 0000011361 00000 n 0000011489 00000 n 0000011786 00000 n 0000011914 00000 n 0000012211 00000 n 0000012339 00000 n 0000012412 00000 n 0000012510 00000 n 0000017152 00000 n 0000017279 00000 n 0000017352 00000 n 0000017480 00000 n 0000017553 00000 n 0000017681 00000 n trailer << /Size 42 /Root 1 0 R /Info 5 0 R >> startxref 17978 %%EOF Tips « Informasietegnologie
Language:
SEARCH
  • Recent Posts

  • Categories

  • Archives

Tips

Defeat ransomware: Backup your data

Wednesday, July 5th, 2017

The destructive Petya ransomworm caused destruction and major interruptions of services around the world last week. Unfortunately, it’s becoming progressively more difficult to avoid these attacks as cybercriminals become more clever and inventive in their methods. While there are ways to prevent that you fall prey to such an attack, there’s one thing you can do which will ensure that you are safe. And it’s not technical or difficult to do.

Once a week, backup all your data. Yes, this is a menial, boring administrative task – and we all hate those, but by ensuring that your data is safe and sound elsewhere, it won’t matter if your PC is infected by ransomware or any other malware. If you do lose your data, you will have another version available. 

Here are a few quick tips to help you:

  1. Choose one day a week which suits you and make an appointment in your diary to do a weekly backup.
  2. Try not to overwrite your previous backup. Rather make consecutive copies in various folders on your external hard drive or on your network space and name each with the particular day’s date. If any of the documents become corrupt for some reason, you can always fall back on a previous version.
  3. Regularly check that the medium on which you made your backup is still in working order and you’re able to access your documents.
  4. Use more than one backup medium, for example, your network space AND an external hard drive.

Where should you backup data?

  1. Each staff member has access to his/her own network space (usually the h-drive) where you can save an allocated amount of data for free. You have 1GB at your disposal to backup your most critical documents. At an extra cost of R10-00 per 1GB this space can also be increased. This network space is also available via the web at storage.sun.ac.za if you find yourself away from the SU network. 
  2. On your departmental network space (usually the g-drive). The departmental drive can be used for files used by more than one person and 15GB is allocated to each department. SharePoint can also be used by groups for sharing documents.
  3. OneDrive allows each staff member 5TB of storage space. This is available via the Office365 suite. https://portal.office.com/
  4. If you choose to have your data close at hand, get yourself an external hard drive. Never save important data on a flash drive – its sole function is for transporting data from one device to another and is not a dependable medium for backup. Just ensure that these devices are stored somewhere else (not also in your office) or in a safe. If confidential, SU documents are kept on an external hard drive, files have to be protected with a password or encrypted. Keep in mind that if you lose the password, not even IT can salvage your data.
  5. Alternatively, you can save data in the cloud. We’ve already mentioned OneDrive, but GoogleDrive or Dropbox are also examples of this. It is extremely important that cloud storage is only for personal use, not for any academic information or sensitive data. Also keep in mind that if you use more than one device, you have to sync data across devices and this will incur costs.

More tips on backups, as well as activating Windows’ automatic backup function on www.backblaze.com.

 

 

Alternative facts, fake news or lies?

Wednesday, March 1st, 2017

If there’s one thing the US election taught us, it’s that “alternative facts” exist and any news which puts Trump in a negative light is, apparently, “fake news”. Fake news does exist, but it’s not what Trump wants it to be.

“Fake news, or hoax news, refers to false information or propaganda published under the guise of being authentic news. Fake news websites and channels push their fake news content in an attempt to mislead consumers of the content and spread misinformation via social networks.” (http://www.webopedia.com/TERM/F/fake-news.html)

During the US election, it became clear that most of the fake news generated, including sites that improved Donald Trump’s chances as a candidate, originated from outside the United States. In Macedonia, one teenager started a lucrative business spreading the pro-Trump fake news. Whether this played any role in Trump’s presidential win, we’ll never know. Speaking of Trump – Did you hear he signed a visa-free travel policy for South Africa? Not true! Fake news! Sad! Even in South Africa, it was suggested that the ANC used fake news to try and influence the local elections. 

It’s easy to get swept up when you read something upsetting or ludicrous and of course, your first instinct is “I have to tell someone!” So you share it on Twitter, you send it via e-mail and you post it on Facebook and you feel like you are involved in spreading the news. And so something that’s not true spreads like wildfire and fake news peddlers are laughing all the way to the bank.

The increase of fake news means that we have to be more careful and even suspicious of what we read on the internet. If it looks like a news website, it doesn’t mean it is. On the contrary, it’s remarkably easy to create fake websites. There are ways to spot fake news, but it will require you to be more vigilant and above all, read more critically. Local (real) news website EWN lists a few tips to help you to distinguish between the real and the ridiculous. Mybroadband goes into even more detail with their article “How to stop falling for fake news on Facebook.”

Fake news characteristics are easily recognisable if you take the time to read the article before sharing it. By reading, you will notice details which don’t fit. If a headline sounds sensationalistic, it’s probably a fake article attempting to lure you into clicking.  Remember Google is your friend and can indicate whether the same news is shared by legitimate news sources or if this is the only one. It will also show if the article is an old one recycled to generate new clicks.

Avoid getting trapped in an echo chamber. We prefer to only read information and opinions we agree with and inevitably search engines only suggest similar articles with similar views. Try to read a bit wider – even articles covering topics that don’t necessarily interest you or you don’t agree with. Challenge your own viewpoints. 

 

More articles on fake news: 

We can’t talk about ‘fake news’ if we can’t agree what it means
Google and Facebook partner for anti-fake news drive during French election
Fake news website (Wikipedia)
List of fake news websites
List of satirical websites

 

[SOURCES: http://ewn.co.za; https://mybroadband.co.za/]

Security tips for travelling at home and abroad

Wednesday, March 1st, 2017

Travelling without your electronic devices is highly unlikely — whether it’s to the coffee shop around the corner or overseas. These devices make it easy for us to stay connected while on the go, but they can also store a lot of information — including contacts, photos, videos, location, and other personal and financial data — about ourselves and our friends and family. Following are some ways to protect yourself and others.

Before you go:

  • If possible, do not take your work or personal devices with you on international trips. If you do, remove or encrypt any confidential data.
  • For international travel, consider using temporary devices, such as an inexpensive laptop and a prepaid cell phone purchased specifically for travel. (For business travel, your employer may have specific policies about device use and travelling abroad.)
  • Install a device finder or manager on your mobile device in case it is lost or stolen. Make sure it has remote wipe capabilities and that you know how to do a remote wipe.
  • Ensure that any device with an operating system and software is fully patched and up-to-date with security software.
  • Makes copies of your travel documents and any credit cards you’re taking with you. Leave the copies with a trusted friend, in case the items are lost or stolen.
  • Keep prying eyes out! Use strong passwords, passcodes, or smart-phone touch ID to lock and protect your devices.
  • Avoid posting social media announcements about your travel plans; such announcements make you an easy target for thieves. Wait until you’re home to post your photos or share details about your trip.

While you’re there:

  • Physically protect yourself, your devices, and any identification documents (especially your passport).
  • Don’t use an ATM unless you have no other option; instead, work with a teller inside the bank. If you must use an ATM, only do so during daylight hours and ask a friend to watch your back. Also, check the ATM for any skimming devices, and use your hand to cover the number pad as you enter your PIN.
  • It’s hard to resist sharing photos or telling friends and family about your adventures, but it’s best to wait to post about your trip on social media until you return home.
  • Never use the computers available in public areas, hotel business centres, or cyber cafĂ©s since they may be loaded with keyloggers and malware. If you use a device belonging to other travellers, colleagues, or friends, do not log in to e-mail or any sensitive accounts.
  • Be careful when using public wireless networks or Wi-Fi hotspots; they’re not secure, so anyone could potentially see what you’re doing on your computer or mobile device while you’re connected.
  • Disable Wi-Fi and Bluetooth when not in use. Some stores and other locations search for devices with Wi-Fi or Bluetooth enabled to track your movements when you’re within range.
  • Keep your devices with you at all times during your travels. Do not assume they will be safe in your hotel room or in a hotel safe.

When you return:

  • Change any and all passwords you may have used abroad.
  • Run full antivirus scans on your devices.
  • If you used a credit card while travelling, check your monthly statements for any discrepancies for at least one year after you return.
  • If you downloaded any apps specifically for your trip and no longer need them, be sure to delete those apps and the associated data.
  • Post all of your photos on social media and enjoy reliving the experience!

Also read the New York Times article, “Traveling Light in a Time of Digital Thievery”. Looking for hotel safety tips? Watch this four-minute Travel Channel video, which explains how to avoid thefts, Wi-Fi hackers, and fire-hazard hotels.

 

[SOURCE: www.educause.edu]

 

© 2013-2025 Disclaimer: The views and opinions expressed in this page are strictly those of the page author(s) and content contributor(s). The contents of this page have not been reviewed or approved by Stellenbosch University.