%PDF-1.3 1 0 obj << /Type /Catalog /Outlines 2 0 R /Pages 3 0 R >> endobj 2 0 obj << /Type /Outlines /Count 0 >> endobj 3 0 obj << /Type /Pages /Kids [6 0 R 34 0 R ] /Count 2 /Resources << /ProcSet 4 0 R /Font << /F1 8 0 R /F2 9 0 R /F3 10 0 R /F4 11 0 R >> >> /MediaBox [0.000 0.000 612.000 792.000] >> endobj 4 0 obj [/PDF /Text ] endobj 5 0 obj << /Creator (DOMPDF) /CreationDate (D:20250708184356+00'00') /ModDate (D:20250708184356+00'00') /Title (Report 07-2025) >> endobj 6 0 obj << /Type /Page /Parent 3 0 R /Annots [ 12 0 R 14 0 R 16 0 R 18 0 R 20 0 R 22 0 R 24 0 R 26 0 R 28 0 R 30 0 R 32 0 R ] /Contents 7 0 R >> endobj 7 0 obj << /Length 8104 >> stream 0.702 0.800 0.816 rg 34.016 34.016 543.969 723.969 re f 1.000 1.000 1.000 rg 45.266 89.272 521.469 657.463 re f 0.773 0.773 0.773 rg 0.773 0.773 0.773 RG 45.266 746.734 m 566.734 746.734 l 565.984 745.984 l 46.016 745.984 l f 566.734 746.734 m 566.734 89.272 l 565.984 89.272 l 565.984 745.984 l f 45.266 746.734 m 45.266 89.272 l 46.016 89.272 l 46.016 745.984 l f 0.200 0.200 0.200 rg BT 61.016 693.716 Td /F1 14.4 Tf [(ERROR REPORTING FAQS)] TJ ET 0.400 0.400 0.400 rg BT 61.016 664.909 Td /F2 9.0 Tf [(Posted on )] TJ ET BT 104.045 664.909 Td /F3 9.0 Tf [(July 10,2020)] TJ ET BT 157.082 664.909 Td /F2 9.0 Tf [( by )] TJ ET BT 171.590 664.909 Td /F3 9.0 Tf [(IT Communications)] TJ ET 0.200 0.200 0.200 rg BT 61.016 634.782 Td /F1 11.7 Tf [(HOW DO I REPORT AN IT PROBLEM, REQUEST OR ENQUIRY?)] TJ ET 0.153 0.153 0.153 rg BT 61.016 614.134 Td /F1 9.0 Tf [(Option 1)] TJ ET BT 61.016 603.145 Td /F1 9.0 Tf [(Log a service request )] TJ ET 0.373 0.169 0.255 rg BT 156.056 603.145 Td /F1 9.0 Tf [(on our ICT Partner Portal)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 156.056 601.716 m 263.075 601.716 l S 0.153 0.153 0.153 rg BT 263.075 603.145 Td /F4 9.0 Tf [( with the following information:)] TJ ET BT 61.016 583.156 Td /F4 9.0 Tf [(1. Description of problem)] TJ ET BT 61.016 572.167 Td /F4 9.0 Tf [(2. Telephone number)] TJ ET BT 61.016 561.178 Td /F4 9.0 Tf [(3. Room Number)] TJ ET BT 61.016 550.189 Td /F4 9.0 Tf [(4. Department and building)] TJ ET BT 61.016 539.200 Td /F4 9.0 Tf [(5. Asset number of computer, laptop, printer, etc.)] TJ ET BT 61.016 519.211 Td /F4 9.0 Tf [(Requests will be logged automatically and reference number sent via email.)] TJ ET BT 61.016 499.222 Td /F4 9.0 Tf [(For video instructions on how to log a request on the ICT Partner Portal, click here. )] TJ ET 0.373 0.169 0.255 rg BT 393.161 499.222 Td /F4 9.0 Tf [(More information on our Service )] TJ ET 0.18 w 0 J [ ] 0 d 393.161 498.071 m 523.706 498.071 l S BT 61.016 488.233 Td /F4 9.0 Tf [(Catalogue.)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 487.082 m 104.540 487.082 l S 0.153 0.153 0.153 rg BT 61.016 468.244 Td /F1 9.0 Tf [(Option 2)] TJ ET BT 61.016 457.255 Td /F1 9.0 Tf [(Contact the IT Service Desk – 021 808 4367)] TJ ET BT 61.016 437.266 Td /F4 9.0 Tf [(We require username and asset number in order to assist OR leave a voicemail message.)] TJ ET 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 427.568 m 306.516 427.568 l 305.766 426.818 l 305.766 426.818 l f 1.000 1.000 1.000 rg 1.000 1.000 1.000 RG 305.016 425.318 m 306.516 425.318 l 305.766 426.068 l 305.766 426.068 l f 306.516 427.568 m 306.516 425.318 l 305.766 426.068 l 305.766 426.818 l f 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 427.568 m 305.016 425.318 l 305.766 426.068 l 305.766 426.818 l f 0.200 0.200 0.200 rg BT 61.016 404.890 Td /F1 11.7 Tf [(HOW DO I FOLLOW UP ON THE IT REQUEST I HAVE LOGGED?)] TJ ET 0.153 0.153 0.153 rg BT 61.016 384.241 Td /F4 9.0 Tf [(Whether you have called the IT Service Desk at 0218084367, sent an email to )] TJ ET 0.373 0.169 0.255 rg BT 374.675 384.241 Td /F4 9.0 Tf [(help@sun.ac.za)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 374.675 383.090 m 439.340 383.090 l S 0.153 0.153 0.153 rg BT 439.340 384.241 Td /F4 9.0 Tf [( or logged a request via the )] TJ ET BT 61.016 373.252 Td /F4 9.0 Tf [(ICT Partner Portal at )] TJ ET 0.373 0.169 0.255 rg BT 146.048 373.252 Td /F4 9.0 Tf [(https://servicedesk.sun.ac.za)] TJ ET 0.18 w 0 J [ ] 0 d 146.048 372.101 m 261.599 372.101 l S 0.153 0.153 0.153 rg BT 261.599 373.252 Td /F4 9.0 Tf [( you can do the following:)] TJ ET BT 78.360 353.279 Td /F4 9.0 Tf [(1.)] TJ ET BT 91.016 353.263 Td /F4 9.0 Tf [(Log in at )] TJ ET 0.373 0.169 0.255 rg BT 128.042 353.263 Td /F4 9.0 Tf [(https://servicedesk.sun.ac.za)] TJ ET 0.18 w 0 J [ ] 0 d 128.042 352.112 m 243.593 352.112 l S 0.153 0.153 0.153 rg BT 243.593 353.263 Td /F4 9.0 Tf [( with your username and password.)] TJ ET BT 78.360 342.290 Td /F4 9.0 Tf [(2.)] TJ ET BT 91.016 342.274 Td /F4 9.0 Tf [(Select: )] TJ ET BT 121.031 342.274 Td /F3 9.0 Tf [(Requests, My requests)] TJ ET BT 219.059 342.274 Td /F4 9.0 Tf [(. The status of all the requests that you have raised will be displayed.)] TJ ET 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 331.076 m 306.516 331.076 l 305.766 330.326 l 305.766 330.326 l f 1.000 1.000 1.000 rg 1.000 1.000 1.000 RG 305.016 328.826 m 306.516 328.826 l 305.766 329.576 l 305.766 329.576 l f 306.516 331.076 m 306.516 328.826 l 305.766 329.576 l 305.766 330.326 l f 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 331.076 m 305.016 328.826 l 305.766 329.576 l 305.766 330.326 l f 0.200 0.200 0.200 rg BT 61.016 308.398 Td /F1 11.7 Tf [(HOW DO I FOLLOW UP IF I SENT AN EMAIL TO)] TJ ET BT 324.289 308.398 Td /F1 11.7 Tf [(HELP@SUN.AC.ZA?)] TJ ET 0.153 0.153 0.153 rg BT 61.016 287.750 Td /F4 9.0 Tf [(If you send an email to )] TJ ET 0.373 0.169 0.255 rg BT 154.067 287.750 Td /F4 9.0 Tf [(help@sun.ac.za)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 154.067 286.598 m 218.732 286.598 l S 0.153 0.153 0.153 rg BT 218.732 287.750 Td /F4 9.0 Tf [( it automatically logs a request on the IT Service Portal. You can check on the )] TJ ET BT 61.016 276.761 Td /F4 9.0 Tf [(status of your request as follows:)] TJ ET BT 78.360 256.788 Td /F4 9.0 Tf [(1.)] TJ ET BT 91.016 256.772 Td /F4 9.0 Tf [(Log in at )] TJ ET 0.373 0.169 0.255 rg BT 128.042 256.772 Td /F4 9.0 Tf [(https://servicedesk.sun.ac.za)] TJ ET 0.18 w 0 J [ ] 0 d 128.042 255.620 m 243.593 255.620 l S 0.153 0.153 0.153 rg BT 243.593 256.772 Td /F4 9.0 Tf [( with your username and password.)] TJ ET BT 78.360 245.799 Td /F4 9.0 Tf [(2.)] TJ ET BT 91.016 245.783 Td /F4 9.0 Tf [( Select: )] TJ ET BT 123.533 245.783 Td /F3 9.0 Tf [(Requests, My requests.)] TJ ET BT 224.063 245.783 Td /F4 9.0 Tf [(The status of all your requests will be displayed.)] TJ ET 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 234.585 m 306.516 234.585 l 305.766 233.835 l 305.766 233.835 l f 1.000 1.000 1.000 rg 1.000 1.000 1.000 RG 305.016 232.335 m 306.516 232.335 l 305.766 233.085 l 305.766 233.085 l f 306.516 234.585 m 306.516 232.335 l 305.766 233.085 l 305.766 233.835 l f 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 234.585 m 305.016 232.335 l 305.766 233.085 l 305.766 233.835 l f 0.200 0.200 0.200 rg BT 61.016 211.906 Td /F1 11.7 Tf [(HOW DO I FOLLOW UP ON A REQUEST I REPORTED BY CALLING THE IT CONTACT )] TJ ET BT 61.016 197.620 Td /F1 11.7 Tf [(CENTRE?)] TJ ET 0.153 0.153 0.153 rg BT 61.016 176.972 Td /F4 9.0 Tf [(If you call the IT Contact Centre, the service agent will log a request on your behalf on the IT Service Portal. You can )] TJ ET BT 61.016 165.983 Td /F4 9.0 Tf [(check on the status of your request as follow:)] TJ ET BT 78.360 146.010 Td /F4 9.0 Tf [(1.)] TJ ET BT 91.016 145.994 Td /F4 9.0 Tf [(Log in at )] TJ ET 0.373 0.169 0.255 rg BT 128.042 145.994 Td /F4 9.0 Tf [(https://servicedesk.sun.ac.za)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 128.042 144.843 m 243.593 144.843 l S 0.153 0.153 0.153 rg BT 243.593 145.994 Td /F4 9.0 Tf [( with your username and password.)] TJ ET BT 78.360 135.021 Td /F4 9.0 Tf [(2.)] TJ ET BT 91.016 135.005 Td /F4 9.0 Tf [(Select: )] TJ ET BT 121.031 135.005 Td /F3 9.0 Tf [(Requests, My requests.)] TJ ET BT 221.561 135.005 Td /F4 9.0 Tf [(The status of all your requests will be displayed.)] TJ ET 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 123.807 m 306.516 123.807 l 305.766 123.057 l 305.766 123.057 l f 1.000 1.000 1.000 rg 1.000 1.000 1.000 RG 305.016 121.557 m 306.516 121.557 l 305.766 122.307 l 305.766 122.307 l f 306.516 123.807 m 306.516 121.557 l 305.766 122.307 l 305.766 123.057 l f 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 123.807 m 305.016 121.557 l 305.766 122.307 l 305.766 123.057 l f 0.200 0.200 0.200 rg BT 61.016 101.129 Td /F1 11.7 Tf [(CAN YOU FOLLOW UP ON A REQUEST EMAILING)] TJ ET BT 341.184 101.129 Td /F1 11.7 Tf [(HELP@SUN.AC.ZA)] TJ ET BT 447.490 101.129 Td /F1 11.7 Tf [( AGAIN?)] TJ ET endstream endobj 8 0 obj << /Type /Font /Subtype /Type1 /Name /F1 /BaseFont /Helvetica-Bold /Encoding /WinAnsiEncoding >> endobj 9 0 obj << /Type /Font /Subtype /Type1 /Name /F2 /BaseFont /Helvetica-Oblique /Encoding /WinAnsiEncoding >> endobj 10 0 obj << /Type /Font /Subtype /Type1 /Name /F3 /BaseFont /Helvetica-BoldOblique /Encoding /WinAnsiEncoding >> endobj 11 0 obj << /Type /Font /Subtype /Type1 /Name /F4 /BaseFont /Helvetica /Encoding /WinAnsiEncoding >> endobj 12 0 obj << /Type /Annot /Subtype /Link /A 13 0 R /Border [0 0 0] /H /I /Rect [ 156.0557 602.3125 263.0747 611.4700 ] >> endobj 13 0 obj << /Type /Action /S /URI /URI (http://servicedesk.sun.ac.za/) >> endobj 14 0 obj << /Type /Annot /Subtype /Link /A 15 0 R /Border [0 0 0] /H /I /Rect [ 393.1607 498.3895 523.7057 507.5470 ] >> endobj 15 0 obj << /Type /Action /S /URI /URI (http://www0.sun.ac.za/itservices/help/calllog.htm) >> endobj 16 0 obj << /Type /Annot /Subtype /Link /A 17 0 R /Border [0 0 0] /H /I /Rect [ 61.0157 487.4005 104.5397 496.5580 ] >> endobj 17 0 obj << /Type /Action /S /URI /URI (http://www0.sun.ac.za/itservices/help/calllog.htm) >> endobj 18 0 obj << /Type /Annot /Subtype /Link /A 19 0 R /Border [0 0 0] /H /I /Rect [ 374.6747 383.4088 439.3397 392.5663 ] >> endobj 19 0 obj << /Type /Action /S /URI /URI (mailto:help@sun.ac.za) >> endobj 20 0 obj << /Type /Annot /Subtype /Link /A 21 0 R /Border [0 0 0] /H /I /Rect [ 146.0477 372.4198 261.5987 381.5773 ] >> endobj 21 0 obj << /Type /Action /S /URI /URI (https://eur03.safelinks.protection.outlook.com/?url=https://servicedesk.sun.ac.za/&data=02|01||fc962a99dd8b454e908d08d8696ae915|a6fa3b030a3c42588433a120dffcd348|0|0|637375255182735055&sdata=dd/4Jv0MNIZhKewqxdBttVt9lanKti/xchyeZRhJzKw=&reserved=0) >> endobj 22 0 obj << /Type /Annot /Subtype /Link /A 23 0 R /Border [0 0 0] /H /I /Rect [ 128.0417 352.4308 243.5927 361.5883 ] >> endobj 23 0 obj << /Type /Action /S /URI /URI (https://eur03.safelinks.protection.outlook.com/?url=https://servicedesk.sun.ac.za/&data=02|01||fc962a99dd8b454e908d08d8696ae915|a6fa3b030a3c42588433a120dffcd348|0|0|637375255182735055&sdata=dd/4Jv0MNIZhKewqxdBttVt9lanKti/xchyeZRhJzKw=&reserved=0) >> endobj 24 0 obj << /Type /Annot /Subtype /Link /A 25 0 R /Border [0 0 0] /H /I /Rect [ 324.2891 307.3156 437.7440 319.2204 ] >> endobj 25 0 obj << /Type /Action /S /URI /URI (mailto:help@sun.ac.za) >> endobj 26 0 obj << /Type /Annot /Subtype /Link /A 27 0 R /Border [0 0 0] /H /I /Rect [ 154.0667 286.9171 218.7317 296.0746 ] >> endobj 27 0 obj << /Type /Action /S /URI /URI (mailto:help@sun.ac.za) >> endobj 28 0 obj << /Type /Annot /Subtype /Link /A 29 0 R /Border [0 0 0] /H /I /Rect [ 128.0417 255.9391 243.5927 265.0966 ] >> endobj 29 0 obj << /Type /Action /S /URI /URI (https://eur03.safelinks.protection.outlook.com/?url=https://servicedesk.sun.ac.za/&data=02|01||fc962a99dd8b454e908d08d8696ae915|a6fa3b030a3c42588433a120dffcd348|0|0|637375255182745003&sdata=YaNX1L/6OYqWBuRGdNV6wQkfX8+rERXKajI3hfxVp8A=&reserved=0) >> endobj 30 0 obj << /Type /Annot /Subtype /Link /A 31 0 R /Border [0 0 0] /H /I /Rect [ 128.0417 145.1617 243.5927 154.3192 ] >> endobj 31 0 obj << /Type /Action /S /URI /URI (https://eur03.safelinks.protection.outlook.com/?url=https://servicedesk.sun.ac.za/&data=02|01||fc962a99dd8b454e908d08d8696ae915|a6fa3b030a3c42588433a120dffcd348|0|0|637375255182745003&sdata=YaNX1L/6OYqWBuRGdNV6wQkfX8+rERXKajI3hfxVp8A=&reserved=0) >> endobj 32 0 obj << /Type /Annot /Subtype /Link /A 33 0 R /Border [0 0 0] /H /I /Rect [ 341.1839 100.0465 447.4901 111.9513 ] >> endobj 33 0 obj << /Type /Action /S /URI /URI (mailto:help@sun.ac.za) >> endobj 34 0 obj << /Type /Page /Parent 3 0 R /Annots [ 36 0 R 38 0 R 40 0 R ] /Contents 35 0 R >> endobj 35 0 obj << /Length 4589 >> stream 0.200 0.200 0.200 rg 0.592 0.592 0.592 RG 0.18 w 0 J [ ] 0 d 0.702 0.800 0.816 rg 34.016 34.016 543.969 723.969 re f 1.000 1.000 1.000 rg 45.266 367.361 521.469 390.623 re f 0.773 0.773 0.773 rg 0.773 0.773 0.773 RG 45.266 367.361 m 566.734 367.361 l 565.984 368.111 l 46.016 368.111 l f 566.734 757.984 m 566.734 367.361 l 565.984 368.111 l 565.984 757.984 l f 45.266 757.984 m 45.266 367.361 l 46.016 368.111 l 46.016 757.984 l f 61.016 383.111 m 550.984 383.111 l 550.984 383.861 l 61.016 383.861 l f 0.153 0.153 0.153 rg BT 61.016 740.193 Td /F4 9.0 Tf [(If your request have already been logged and you have a reference number, please do not send another email to )] TJ ET 0.373 0.169 0.255 rg BT 61.016 729.204 Td /F4 9.0 Tf [(help@sun.ac.za)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 61.016 728.053 m 125.681 728.053 l S 0.153 0.153 0.153 rg BT 125.681 729.204 Td /F4 9.0 Tf [(. This will log a second, duplicate request which will only clog up the system and cause confusion. The )] TJ ET BT 61.016 718.215 Td /F4 9.0 Tf [(same goes for replying to emails from )] TJ ET 0.373 0.169 0.255 rg BT 213.566 718.215 Td /F4 9.0 Tf [(help@sun.ac.za)] TJ ET 0.18 w 0 J [ ] 0 d 213.566 717.064 m 278.231 717.064 l S 0.153 0.153 0.153 rg BT 278.231 718.215 Td /F4 9.0 Tf [(. Rather click on the request number and add your comment on the )] TJ ET BT 61.016 707.226 Td /F4 9.0 Tf [(system.)] TJ ET 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 697.528 m 306.516 697.528 l 305.766 696.778 l 305.766 696.778 l f 1.000 1.000 1.000 rg 1.000 1.000 1.000 RG 305.016 695.278 m 306.516 695.278 l 305.766 696.028 l 305.766 696.028 l f 306.516 697.528 m 306.516 695.278 l 305.766 696.028 l 305.766 696.778 l f 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 697.528 m 305.016 695.278 l 305.766 696.028 l 305.766 696.778 l f 0.200 0.200 0.200 rg BT 61.016 674.850 Td /F1 11.7 Tf [(HOW DO I ADD A COMMENT TO MY REQUEST?)] TJ ET 0.153 0.153 0.153 rg BT 78.360 654.218 Td /F4 9.0 Tf [(1.)] TJ ET BT 91.016 654.201 Td /F4 9.0 Tf [(Log in at )] TJ ET 0.373 0.169 0.255 rg BT 128.042 654.201 Td /F4 9.0 Tf [(https://servicedesk.sun.ac.za)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 128.042 653.050 m 243.593 653.050 l S 0.153 0.153 0.153 rg BT 243.593 654.201 Td /F4 9.0 Tf [( with your username and password.)] TJ ET BT 78.360 643.229 Td /F4 9.0 Tf [(2.)] TJ ET BT 91.016 643.212 Td /F4 9.0 Tf [(Select: )] TJ ET BT 121.031 643.212 Td /F3 9.0 Tf [(Requests, My requests)] TJ ET BT 219.059 643.212 Td /F2 9.0 Tf [(. )] TJ ET BT 224.063 643.212 Td /F4 9.0 Tf [(The status of all the requests that you have raised will be displayed.)] TJ ET BT 78.360 632.240 Td /F4 9.0 Tf [(3.)] TJ ET BT 91.016 632.223 Td /F4 9.0 Tf [(Click on the reference number of a request to see its details.)] TJ ET BT 78.360 621.251 Td /F4 9.0 Tf [(4.)] TJ ET BT 91.016 621.234 Td /F4 9.0 Tf [(Type your comment in the text box and click on )] TJ ET BT 281.600 621.234 Td /F3 9.0 Tf [(Add. )] TJ ET BT 304.100 621.234 Td /F4 9.0 Tf [(The comment will be added to the request. You can also add )] TJ ET BT 91.016 610.245 Td /F4 9.0 Tf [(screen shots for clarification)] TJ ET 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 599.048 m 306.516 599.048 l 305.766 598.298 l 305.766 598.298 l f 1.000 1.000 1.000 rg 1.000 1.000 1.000 RG 305.016 596.798 m 306.516 596.798 l 305.766 597.548 l 305.766 597.548 l f 306.516 599.048 m 306.516 596.798 l 305.766 597.548 l 305.766 598.298 l f 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 599.048 m 305.016 596.798 l 305.766 597.548 l 305.766 598.298 l f 0.200 0.200 0.200 rg BT 61.016 576.369 Td /F1 11.7 Tf [(WHAT DOES THE DIFFERENT STATUS OPTIONS MEAN?)] TJ ET 0.153 0.153 0.153 rg BT 61.016 555.721 Td /F4 9.0 Tf [(WAITING ON SUPPORT =you are waiting for a response / feedback from IT regarding your request.)] TJ ET BT 61.016 535.732 Td /F4 9.0 Tf [(WAITING ON CUSTOMER =IT is waiting on a response / feedback from you regarding your request.)] TJ ET BT 61.016 515.743 Td /F4 9.0 Tf [(IN PROGRESS = your request is being attended to.)] TJ ET BT 61.016 495.754 Td /F4 9.0 Tf [(ESCALATED =your request is escalated for further investigation.)] TJ ET BT 61.016 475.765 Td /F4 9.0 Tf [(RESOLVED =your request has been resolved.)] TJ ET BT 61.016 455.776 Td /F4 9.0 Tf [(CLOSED = your request has been closed.)] TJ ET BT 61.016 435.787 Td /F4 9.0 Tf [( )] TJ ET BT 61.016 415.798 Td /F4 9.0 Tf [( )] TJ ET 0.400 0.400 0.400 rg BT 61.016 397.309 Td /F2 9.0 Tf [(Posted in:General,Notices,Tips,Training | | With 0 comments)] TJ ET endstream endobj 36 0 obj << /Type /Annot /Subtype /Link /A 37 0 R /Border [0 0 0] /H /I /Rect [ 61.0157 728.3716 125.6807 737.5291 ] >> endobj 37 0 obj << /Type /Action /S /URI /URI (mailto:help@sun.ac.za) >> endobj 38 0 obj << /Type /Annot /Subtype /Link /A 39 0 R /Border [0 0 0] /H /I /Rect [ 213.5657 717.3826 278.2307 726.5401 ] >> endobj 39 0 obj << /Type /Action /S /URI /URI (mailto:help@sun.ac.za) >> endobj 40 0 obj << /Type /Annot /Subtype /Link /A 41 0 R /Border [0 0 0] /H /I /Rect [ 128.0417 653.3689 243.5927 662.5264 ] >> endobj 41 0 obj << /Type /Action /S /URI /URI (https://eur03.safelinks.protection.outlook.com/?url=https://servicedesk.sun.ac.za/&data=02|01||fc962a99dd8b454e908d08d8696ae915|a6fa3b030a3c42588433a120dffcd348|0|0|637375255182735055&sdata=dd/4Jv0MNIZhKewqxdBttVt9lanKti/xchyeZRhJzKw=&reserved=0) >> endobj xref 0 42 0000000000 65535 f 0000000008 00000 n 0000000073 00000 n 0000000119 00000 n 0000000312 00000 n 0000000341 00000 n 0000000479 00000 n 0000000631 00000 n 0000008787 00000 n 0000008899 00000 n 0000009014 00000 n 0000009134 00000 n 0000009242 00000 n 0000009370 00000 n 0000009451 00000 n 0000009579 00000 n 0000009680 00000 n 0000009807 00000 n 0000009908 00000 n 0000010036 00000 n 0000010109 00000 n 0000010237 00000 n 0000010534 00000 n 0000010662 00000 n 0000010959 00000 n 0000011087 00000 n 0000011160 00000 n 0000011288 00000 n 0000011361 00000 n 0000011489 00000 n 0000011786 00000 n 0000011914 00000 n 0000012211 00000 n 0000012339 00000 n 0000012412 00000 n 0000012510 00000 n 0000017152 00000 n 0000017279 00000 n 0000017352 00000 n 0000017480 00000 n 0000017553 00000 n 0000017681 00000 n trailer << /Size 42 /Root 1 0 R /Info 5 0 R >> startxref 17978 %%EOF Training « Informasietegnologie
Language:
SEARCH
  • Recent Posts

  • Categories

  • Archives

Training

Put some power in your Powerpoint and Outlook

Friday, October 18th, 2013

Next week’s Powerpoint and Outlook training is especially for all the Tygerberg users.

If you want to put some power in your presentations or learn how to optimise your Outlook usage for more than just sending e-mails, join us at Gerga on the 22nd and 23rd.

Intermediate Outlook 2010:  22 October  

Customizing Message Options, Organizing and Locating Messages, Setting Calendar Options, Tracking Activities Using the Journal, Managing Tasks, Sharing Folder Information, Customizing the Outlook Environment

Intermediate Powerpoint 2010: 23 October

Getting Started with PowerPoint, Creating a Basic Presentation, Formatting Text on Slides, Adding Graphical Objects to a Presentation, Modifying Graphical Objects in Presentations, Working with Tables, Working with Charts, Preparing to Deliver a Presentation.

To enroll, just follow these easy steps. No registrations can unfortunately be done by the IT Service Desk on behalf of staff.

 

Learn more about SharePoint

Friday, October 4th, 2013

Only two months remain of this year, but if you’re still up for learning SharePoint, here’s your opportunity. 

On 31 October and 1 November a SharePoint level 1 two-day course will be presented for all SharePoint owners, as well as those who might be using this platform in the near future. 

During the two day course you will use, create, and edit content in a team website. You will also create and perform basic management of a team site using SharePoint Foundation 2010. This course is designed for individuals who will need to access information on a Microsoft SharePoint team site or for individuals who may need to create and manage a team website.

WHAT YOU WILL LEARN

Introducing Microsoft SharePoint Foundation 2010
Working with Lists
Working with Libraries
Communicating with Team Members
Working Remotely with SharePoint Content
Customizing Your SharePoint Environment
Creating a Team Site
Performing Basic Site Administration
Branding a Site Collection
Managing Lists
Managing Libraries
Managing Form Libraries
Managing Content Structures
Managing Workflows
Working with Indexing and Searching
Working Offline Using SharePoint Workspace 2010
Managing the SharePoint Applications Using Central Administration
Managing User Access
Managing Site Security
Managing Site Usage
Managing Site Maintenance

If you’re still typing with two fingers, you can improve your typing speed and skill by attending the Typing course on 8 November in Stellenbosch at the CTU offices.

To enroll, just follow these easy steps. No registrations can unfortunately be done by the IT Service Desk on behalf of staff.

 

Meet TED

Friday, September 20th, 2013

TED has been inspiring millions around the world and most of the time he only has 18 minutes to do it! Quite the motivational speaker, isn’t he?

Good thing TED isn’t just one person otherwise he would’ve been exhausted after almost 30 years of talking.

TED talks began as a simple attempt to share what happens at various TED conferences around the world. It started off way back in 1984 when people from three different worlds – Technology, Entertainment and Design – came together at a conference to share ideas. They realized that some of these ideas might actually be cool and worth sharing with other people. And so TED talks was born.

In spite of it’s popularity TED remains a nonprofit organization and has grown exponentially over the years.  Along with two annual conferences, the TED Conference and TEDGlobal, TED includes the award-winning TED Talks video site, the Open Translation Project and TED Conversations, the inspiring TED Fellows and TEDx programs, and the annual TED Prize.

But the most popular of all these seem to be TED talks. As talks were given at conferences around the world, they were released online and quickly attracted a global audience who liked what they heard. Since June 2006, they have been offered for free viewing online, under Attribution-NonCommercial-NoDerivs Creative Commons license, through TED.com.

In January 2009 the then amount of videos had been viewed 50 million times. In June 2011 the amount of views totaled 500 million, and on 13 November 2012, TED reached its billionth video view.

Initially speakers came from the three fields of Technology, Entertainment and Design, but over the years they have included scientists, philosophers, musicians, religious leaders, philanthropists and many others. Previous presenters include Bill Clinton, Jane Goodall, Malcolm Gladwell, Al Gore, Gordon Brown, Richard Dawkins, Bill Gates, Google founders Larry Page and Sergey Brin, and many Nobel Prize winners. Since speakers are given only 18 minutes, their ideas have to be conveyed in the most innovative and interesting way to capture their audience and often also though storytelling.

As of May 2013, over 1,500 talks are available free online. Every week 5-7 new talks are being published. Topics range from a talk on why bees are disappearing to how to make stress your friend and everything in between. Whether you’re looking for something informative, inspiring, ingenious or just plain jaw-dropping, you’ll find it here.

So what are you waiting for? Get some inspiration at http://www.ted.com/talks

 [SOURCE: www.wikipedia.org & http://www.ted.com/]

Are you digitally literate?

Friday, September 20th, 2013

Do you sometimes feel as if you and your pc aren’t speaking the same language? There’s an easy solution and it will only take up four days of your life.

Make sure you know everything there is to know about computers by joining us from the 14th to the 17th of October on Stellenbosch campus and beat your computer at it’s own game.

To prepare you psychologically, we’ll give you the course content (see below) and to enroll, just follow these easy step by step instructions.

 


A. COMPUTER BASICS COURSE

 Introduction to Computers

  1. The Role of Computers
  2.  Parts of a Computer
  3.  Using a Computer
  4.  Overview of a Keyboard
  5.  Using a Mouse
  6.  Input, Output, and Storage Devices

Common Computer Terminology

 Introduction to Hardware

  1.           What Is an Operating System?
  2.           Overview of Programs and Data

 Introduction to Networks

  1.           Using the Internet

Computer Performance and Features

  1. Types of Computers
  2. The Role of Memory
  3. Computer Performance
  4.  Productivity Programs
  5.  Communication Programs
  6.  Educational and Entertainment Programs

Computer Operating Systems

  1.  Functions of an Operating System
  2.  Introduction to the Windows Vista GUI
  3. Start Menu Options
  4.  Working with Windows-Based Programs
  5.  Managing Files and Folders
  6. Performing Basic File Operations

Career Opportunities

  1. Understanding the Widespread Reach of Computers
  2. Overview of Career Opportunities

 

B. PRODUCTIVITY PROGRAMMES 

Introduction to Productivity Programs 

  1. Overview of Productivity Programs
  2. Features of Productivity Programs
  3. Using Office 2010 Templates and Office Online
  4. Overview of Office Web Applications

Common Features and Commands 

  1. Introduction to the User Interface
  2. Using the Pointer
  3. Working with the Ribbon
  4. Using the Toolbars
  5. Keyboard Techniques for Entering Text
  6. Advanced Keyboard Techniques for Entering Text

Introduction to Word Processors 

  1. Getting Started with Word 2010
  2. Creating a Document by Using a Template
  3. Editing and Formatting Text
  4. Working with Tables and Pictures
  5. Proofreading a Document
  6. Creating a New Online Document
  7. What Is Desktop Publishing?

 

 

C. COMPUTER SECURITY & PRIVACY 

Introduction to Computer Security and Privacy 

  • What Is Computer Security and Privacy?
  • Natural Threats
  • Measures for Protection from Natural Threats
  • Threats from Human Actions
  • Measures for Protection Against Threats from Human Actions
  • Computer Threats and Measures for Protection

Protecting Your Computer

  • Guidelines for Protecting Your Computer
  • Best Practices for Securing Online and Network Transactions
  • Measures for Securing E-Mail and Instant Messaging
  • Measures for Protecting Your Computer

Protecting Your Family from Security Threats 

  • Measures to Protect Your Privacy
  • Online Predators
  • Guidelines for Protection from Online Predators

Keeping Your Computer Secure and Updated 

  • Securing a Computer
  • Configuring the Computer Security Settings
  • Keeping the Computer Up-to-Date

Computer Ethics

  • What Is Intellectual Property?
  • Copyright Violation and Prevention
  • Legal Concerns with Information Exchange

 

D. DIGITAL LIFESTYLES  

The Digital Experience 

  • Benefits of Digital Technology
  • Digital Technology and Media Devices

Introduction to Digital Audio

  • Characteristics of Digital Audio
  • How to Copy and Convert Digital Audio
  • Speech Recognition and Synthesis
  • Digital Audio

Introduction to Digital Video 

  • Characteristics of Digital Video
  • Digital Video Editing and Output Formats
  • Web Video Technologies
  • Digital Video and Web Technologies

Introduction to Digital Photography 

  • Overview of Digital Cameras
  • Digital Image Management and Editing
  • Printing Digital Images

Enjoying Digital Media on Your Computer 

  • Organizing Digital Media on the Computer
  • How to Enjoy Digital Media on the Computer
  • Using the Computer As a TV

Digital Technology and Career Opportunities 

  • Digital Technology and Your Work Place
  • Career Opportunities As Information Workers
  • Career Opportunities As IT Professionals
  • Career Opportunities As Developers

Adobe Acrobat one-day course

Friday, August 30th, 2013

Adobe Acrobat is a family of application software and web services developed by Adobe Systems to view, create, manipulate, print and manage files in Portable Document Format (PDF).

If you work with pdfs on a daily basis and would like to learn more about the optimal use of Adobe Acrobat, then this is the course for you. Read more on Adobe Acrobat here.

DATE

9 September 2013 (Full day)

VENUE

Stellenbosch University:  E-Classroom at SUN Library

————————————————————————————————————

COST: FREE

————————————————————————————————————

WHO SHOULD ATTEND:

Anyone wishing to extend their Adobe Acrobat Professional skills.

WHO SHOULD YOU CONTACT TO REGISTER:

Please send an e-mail to mvanrooyen@asaudit.ac.za with the number and names of the delegates.

 

 

© 2013-2025 Disclaimer: The views and opinions expressed in this page are strictly those of the page author(s) and content contributor(s). The contents of this page have not been reviewed or approved by Stellenbosch University.