Slow internet connection (update)

Friday, March 16th, 2018


We’ve been informed by TENET that the change previously scheduled for this Sunday, 18th March 2018 has been postponed to Wednesday, 21st between 00h01 and 10h00.

TENET, the university’s service provider, will be making changes to the international WACS and SEACOM routing configuration in London and Amsterdam on Sunday 18th March 2018 between 07h30 and 17h00 GMT+2. 

Although attempts will be made during the change window to minimize the downtime experienced, there will be periods where there will be a lull in international connectivity.


Reactivate your network access before 1 April

Thursday, March 1st, 2018

Network access for staff will expire at the end of March, unless you reactivate your username. We suggest that you reactivate yours as soon as possible to ensure continuous access to internet and e-mail. Keep in mind that your line manager still has to approve your request before you are officially registered and able to work on the network. 

You will receive an e-mail from indicating that your username will expire soon (see the example below). Three notifications will be sent before the end of March. Alternatively you can go directly to the reactivation page.

Once logged into the reactivation page, you can select the services you want to activate.  You are encouraged to read the ECP (Electronic Communication Policy) before reactivating.

Choose the services you want to register for and enter the necessary information. Select the appropriate options. Make sure the correct project code, if applicable, and cost centre, are entered. Click Accept and Reactivate. You should receive a notification stating that your request has been submitted, as well as a confirmation e-mail. 

The useradm website will indicate that the application still needs to be approved by the cost centre manager. When the cost centre manager approves the application, access will be extended to the end of March next year.

If you have completed these steps successfully and still receive e-mails from urging you to reactivate, please contact the IT Service Desk at 021 808 4367 or send an e-mail to It might be possible that your role as an employee might have expired.


OneDrive for Business: Anonymous file sharing

Monday, January 22nd, 2018

Information Technology recently assessed our OneDrive for Business platform to ensure that no security risks exist for our users and network. During this assessment we identified a number of users who are currently using the anonymous sharing function (“Anyone with the link can view and edit”) on OneDrive.

With anonymous file sharing there is no control or record of who has access to the shared files. Anybody who has the link can access and/or edit the files. This poses a security risk for the University and our users. For this reason we are compelled to switch off anonymous usage.

From Thursday, 1 February 2018 you will no longer be able to share files anonymously on OneDrive. Sharing will still be possible with internal and external users, but at a higher security level.

Guides on best practices for sharing files on OneDrive is available under the Office365 section or directly on this page. If you are have any enquiries, please contact the IT Service Desk by emailing or calling our Service Desk at 808 4367.

Remember that movie you downloaded?

Friday, October 27th, 2017

With a fast internet connection and enough internet data, we can watch movies and series online whenever we want.. And it’s great having everything your heart desires at your disposal – whatever you need, just download it. It may not be entirely legal, but really, how will a movie company in Hollywood track you down in the middle of nowhere?! 

Unfortunately, this is the mistake many people make. Until recently television networks and film companies weren’t geared to trace and stop downloading and distribution of illegal movies. It was just too difficult and not cost-effective, however, this is no longer the case.

We’ve already received quite a substantial amount of e-mails from companies such as Warner Bros. and Columbia Pictures indicating that illegal, copyrighted material is being downloaded and seeded (distributed) from IP addresses within the university’s network. 

These e-mails include the specific IP address, the material downloaded and distributed and at which times. When we receive these notifications, we immediately send an e-mail to the owner of the address with a written warning. If they do not comply, these companies will take legal action.

The distribution or seeding of copyrighted material without a licence is both a criminal and civil offence in South Africa, even if distribution takes place from BitTorrent. In South Africa, under the Copyright Law of 1978, you can be sentenced for up to 5 years in prison and a fine of up to R10,000 for each item you distribute.

Between 2010 and 2012, 200,000 people have been sued for uploading and downloading copyright material via BitTorrent.

So before you download the latest episode of your favourite series from Pirate Bay or stream movies from an illegal sharing site, consider the consequences. There are many legal options to watch media online, from Netflix  to Showmax, so rather be safe and legal.


How does BitTorrent and seeding work?



We are writing this letter on behalf of Columbia Pictures Industries, Inc. (“Rights Holder”) who own certain rights under copyright law in the title White House Down.

You are receiving this notice because your Internet account was identified as having been used recently to copy and/or distribute illegally the copyrighted motion pictures and/or television shows listed at the bottom of this notice. This notice provides you with the information you need in order to take immediate action that can prevent serious legal and other consequences. These actions include:

1. Stop downloading or uploading without authorization any motion pictures or TV shows owned or distributed by Rights Holder; and
2. Permanently delete from your computer(s) all unauthorized copies you may have already made of these movies and TV shows.
If this notice is being received by an Internet Service Provider (ISP), please forward the notice to the individual associated with the activities.
The unauthorized distribution or public performance of copyrighted works constitutes copyright infringement under the Copyright Act, Title 17 U.S Code Section 106(3)-(4). This conduct may also violate the Berne Convention for the Protection of Literary and Artistic Works and The Universal Copyright Convention, as well as bilateral treaties with other countries that allow for protection of Rights Holder copyrighted works even beyond U.S borders.
Below is the detail for your reference:
– ————- Infringement Details ———————————-
Title: White House Down
Timestamp: 2013-09-19T23:18:28Z
IP Address: 146.232.***.**
Port: *****
Type: BitTorrent
Torrent Hash: *************************************




OneDrive: 5TB just for you

Monday, July 31st, 2017

Since June staff members have full access to the online Office365 applications. Besides Outlook email, SharePoint Online, access to the MS Office apps (for example Word, Excel, PowerPoint, etc.) and being able to download Office 2016, there is one significant advantage of using the Office365 suite – OneDrive.

OneDrive provides 5TB of cloud storage space for each staff member and student. This means you now have ample space to store your documents and your data will be available from anywhere, anytime, on any device with an internet connection.

What are the advantages of cloud services? 

  • More storage space available, up to 5TB on OneDrive and 50GB on Outlook.
  • Your data is available from anywhere, anytime, on any device. You’ll always have access to your data if you have an internet connection.
  • Your information is also safely stored, even if you lose one of your devices.  

What are the disadvantages of cloud services?  

  • Familiarise yourself with copyright regulations. Make sure you know what you are allowed to store and share online.  SU copyright agreements do not extend to storing of documents protected under the copyright law on OneDrive for business or any other public store space.
  • You are entirely responsible for your own information. Be careful who you give rights and access to, as it will compromise your information if it’s visible to other people.
  • You are responsible for synchronisation between online and local data. Synchronisation between online and local information needs to be set up correctly and done on a regular basis.
  • Keep in mind that access to cloud services when on campus will not incur any costs, but if you work from home your own data will be utilised.
  • It is very important that you keep your private usernames, passwords and information separate from your official work, to prevent your data from getting mixed up.
  • Having access to the cloud from any computer makes your digital identification vulnerable, do not use computers you do not trust to access your cloud services.

What if I have been using OneDrive personal, Dropbox and other cloud storage options? 

You can keep on using them, but it is very important that you only use these storage options for your personal data.

OneDrive for business and SharePoint online are available under the US MS Licence agreement for storage and sharing of institutional data. The storage and sharing of institutional data are not allowed on Dropbox, OneDrive personal or any other cloud storage. 

How do I get access to my OneDrive storage space?

All staff automatically has access to OneDrive. Log on to Office365 with your email address and password. OneDrive is also accessible via the portal by clicking on the Office365 link or searching for Office365 in the search field.


  • When using cloud-based services, you have to keep your private and work usernames, passwords and data separate. Never use the same username for private and work email accounts, storage spaces and applications.
  • SU copyright agreements do not extend to storing and sharing of documents protected under the copyright law on OneDrive for business, SharePoint online or any other public store spaces.



If you have any questions, please let us know by logging a request on ServiceNow or calling our Service Desk at 808 4367. For more information on the Office365 package, please consult our FAQs or have a look at the Office365 training videos.


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