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Enrol for MFA

Monday, July 27th, 2020

We are well aware of the growing risks of working online – whether it’s at our offices or at home as we’ve been doing recently. The downside of working from home is that it opens opportunities for cyber-attacks and security risks are higher.  You can easily fall prey to these security risks when there are more distractions and concerns than usual while working from home.

To protect our staff and students from security attacks in our current situation, as well as when we return to our offices one day, it is important to implement extra security measures. Information Technology has been researching and testing multi factor authentication or MFA over the past few months as an additional measure to protect personal information and data. More about MFA here.

In short, this will mean that, for certain services, you will be prompted to provide more information in order to authenticate your identity as a Stellenbosch University student or staff member. 

By mid-August all staff and students will be required to use multi factor authentication to secure their information and the university network. Although MFA is not mandatory at the moment, you can already enrol by​ following these steps.

* Instructions are in pdf-format and you will need Adobe Acrobat or similar software which can open pdf documents. If the file takes long to open and gives a time-out, it could be due to a slow internet connection. Also try opening the link in a different browser ((FireFox, Chrome or Edge) and clear your browser’s cache. 

If you have any enquiries or need assistance, please log your request on our ICT Partner Portal and a technician will contact you. 



Hardware support during lockdown

Wednesday, June 24th, 2020

Even though Information Technology has been fully operational during lock down, there are some functions we haven’t been able to perform. Since Level 3 some of these functions, such as repairs and receiving deliveries are possible again.  However, this does not mean that our offices are open every day and we can receive visitors.

Stellenbosch campus:

  • Currently no deliveries are made to clients by IT.
  • Mondays, Wednesday and Fridays:   Suppliers deliver equipment to our offices.
  • Tuesdays and Thursdays:  Staff may pick up their orders at our offices. 
    IMPORTANT:  If you have placed an order and it has been delivered, you will receive an automatic message from our system when the order has been processed, however this does not mean you should come to the offices and pick up your equipment. We will send you an email with a specific date to pick up your order.  (Example of email) 
  • Device repairs:  If you have equipment which needs to be attended to, log a request as usual and a technician will contact you where after you will receive an email with a date and instructions on when to bring the equipment to our offices and again when to pick it up.

Tygerberg campus:

  • Wednesdays:  Deliveries from Stellenbosch campus to Tygerberg
  • Pickup of new orders:  You will be contacted by a technician with a specific time for collection. 
  • Device repairs:  The same as Stellenbosch campus

For any enquiries, please log a request on the ICT Partner Portal. Please remember to provide a cell phone number where we can contact you.

Updating your personal information

Monday, June 22nd, 2020

Due to the implementation of stricter laws regarding the protection of data, Information Technology can no longer change passwords on behalf of staff and students. We therefore recommend that you use the online password self-help function. 

However, to successfully use this function, your cell phone number or external email address has to be recorded on the system. Information Technology cannot update this information since our staff are not authorised to work on the HR databases. If you information is incorrect or incomplete, you can update it by doing the following: 

  1. Staff and students can update information by signing on at and updating the various fields on the first page. 
  2. Staff can contact Human Resources by sending an email to or contact them at 021-8082753.
  3. Students can contact Client Services by emailing or contact them at 021-8089111.

More detailed information on the password self-help function.


Online Excel training now available

Monday, June 15th, 2020

If you want to brush up on your Excel skills, we have just the solution for you. 

You can now do an online Excel course which covers all the content of Microsoft Office Excel 2019 needed to become internationally certified. It also aims to help with the navigation of Excel within the office 2019 and 365 environment.

The course takes place over four days and there are fixed training periods you can choose from.

The only prerequisites are that you are computer literate, you have a desktop or laptop, Office365 and an internet connection.

To enrol for the course, you can register on SUN-e-HR. Browse to, click on the SUN-e-HR tab and log in with your sun account. After logging in, you can go to
Training and development-> Learner Home->Information Technology and the Excel course will show there.

As soon as you’ve registered StellieTech, the company responsible for the training will contact you. Their trainers will follow along with your training progress and assist you to make sure you are on track throughout the programme.

The training material that will be covered is exactly the same as the material covered in StellieTech training centres. All aligned to the global industry standard and internationally accredited certification. On the platform, you will find their pre-assessments, training videos, practice simulations, post-assessments, and downloadable workbooks & follow along files. Everything is clearly laid out in the platform and very user friendly. 

More detailed information on the Excel-course.

Oracle email sent to staff

Wednesday, May 20th, 2020

Some of you may have received an e-mail during the past few days with this heading “Oracle Fusion Applications Welcome E-mail”.

Visions, our SUNFin implementation partner, was busy with a configuration exercise which involved setting up different users on the development environment of SU’s new financial system – SUNFin. Unfortunately, during this setup, these e-mails were mistakenly sent to some of you.

We apologise for any confusion and inconvenience that this may have caused, especially given all the spam e-mails we are receiving these days. Rest assured that this was not spamming and that you can safely ignore and delete the e-mail you might have received.

Visions have assured us that they will rectify the sending of these e-mails as they continue to configure our SUNFin system.

Please email if you have any questions or comments regarding the SUNFin project. Please visit for more information regarding the project.



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