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SUNFin remains on track

Friday, August 30th, 2019

The SUNFin Implementation Project remains on track for our target date of January 2021. We have been busy completing RAPID data spreadsheets with Stellenbosch University information and data and we have submitted this to our implementation partner, Visions Consulting. Visions Consulting has started the configuration of Iteration 1 of the Oracle Cloud Financials system.

The plan is to complete the configuration of Iteration 1 by the second week of October. Workshops to review Iteration 1 will be scheduled shortly once we have confirmation from Visions Consulting on the exact dates.

In the meantime, the Business Optimisation workstream has commenced with End-to-End (E2E) process workshops to start identifying the key gaps between SU’s current financial business processes and the standard Oracle Cloud Financial processes. As far as possible, SU has agreed to adopt the standard Oracle processes and identify the key changes we will need to make to our current business processes to maximise the benefits of the new system.

For more information on the SUNFin Implementation Project, please visit

Please email questions, comments, concerns or ideas you may have regarding the SUNFin project to

Learning Technologies: How, what and where?

Thursday, August 8th, 2019

Over the years you may have heard many terms, including computer-assisted learning, e-learning, blended learning, and technology enabled learning, to name a few. The common denominator being learning. Educational Technologies/ Learning Technologies refers to the “broad range of communication, information, and related technologies that can be used to support learning, teaching and assessment.”[1] These also include the systems, networks and databases required to support the various forms of technology that are used by lecturers and students on a daily basis.

In the Stellenbosch University context, the support and delivery of effective Learning Technology Systems requires the collaborative effort of a number of individuals who work across Faculties and Support services. We realise that as a lecturer, administrative officer or student, what you really want to know is who to contact when you need help, and what the help is that you may ask for.

This collaborative team incorporates 4 levels of support and includes a range of services, systems and platforms including, but not limited to:

  1. The Learning Management System (SUNLearn)
  2. SUNStream
  3. Project management for new system development
  4. Microsoft Teams for educational purposes
  5. SUNOnline (the short course Learning Management System)
  6. Student feedback system
  7. E-Portfolios




Support type



Blended learning coordinator
Computer User Area Staff

  • Advisory / hands-on training for staff
  • Direct CUA support

Contact directly via email



Centre for Learning Technologies

  • Staff and student queries for Learning technologies via a support desk
  • Staff training for specific Learning Technologies
  • Training material development
  • Instructional design support
021 808-2222

Student Feedback Office

  • Student feedback system
021 808 3717


Academic ICT: Learning Technology Systems

  • Relationship management between Faculties and ICT
  • Project advice and management for learning technology projects in Faculties
  • Management of Learning Technology Systems
  • Advisory service

ICT Partner portal:


Short Course Division

  • SUNOnline, Short course applications, registration and payment


ICT Operations and Institutional Software Teams

  • Architecture, development, maintenance, security, priority incident management

ICT Partner Portal

Windows 10 upgrades currently ongoing

Thursday, August 8th, 2019

Information Technology’s support team identified computers on the university network which is running an outdated version of Windows 10 and could possibly pose a network security risk. To rectify the situation technicians will be performing an in-place upgrade of outdated computers to the latest stable version of Windows 10. Before we proceed with the upgrade, you will be sent an email to explain the situation, as well as a few minor instructions.

The upgrade will happen after hours @19h00 to minimise the impact it will have on your daily tasks, but you will always receive an email beforehand to notify you. For this reason we ask that you save and close all open documents and close all open software on your computer before you leave work in the afternoon. If you have a laptop, please secure it to your desk. 

The desktop/laptop will not need to come to IT for the upgrade since the upgrade will be initiated remotely. No data or software will be removed from the computer.

If you have any enquiries regarding this upgrade, please contact the IT Service Desk.

The end of Windows 7

Sunday, August 4th, 2019

After 10 years support Windows 7 is coming to an end on 14 January 2020.

How does this affect you? 

After January 14 your PC will no longer receive security updates or technical support from Microsoft. Subsequently your PC will pose a threat to the university’s network and we will have to remove it from the network for security reasons. This also means that you data will be unprotected and you could potentially have no acess to the network (in other words, no internet, email, etc.).

Therefore, if your PC is still running on Windows 7 or Windows 8.1 you will have to upgrade to Windows 10, an operating system which can provide the latest security updates to keep your data safe, before the end of the year. You can read more on Microsoft software’s life cycle on their site.

Upgrades from Windows 7 & 8.1 to Windows 10 will be free for staff. To request this upgrade, please log a request on the ICT Partner Portal (Select Get Desktop/laptop support) before the end of October. Please include the following information in the request:

  • the computer’s asset number
  • contact number
  • building name
  • room number

As the computer’s specifications have been checked, a request will be logged on our ICT Partner Portal and you will automatically receive an email. If any other actions are needed, an IT technician will also contact you.

Older equipment may need components for the upgrade and this will be for the account of the department. There might also be a possibility that very old equipment will not be able to be upgraded due to hardware limitations. 

IT will do the following without charge:

  1. Upgrade the operating system from Windows 7 & 8.1 to Windows 10
  2. Work related data will be backed up to OneDrive

You will have to pay for:

  1. Backups of all data.
  2. Hardware components necessary for the upgrade to Windows 10

If IT is requested to backup data, the cost will be as follow:

Less than 15GB – R1230-00
More than 15GB – R2120-00

Relevant articles on the end of Windows 7:

IT Emergency maintenance: Saturday, 13 July

Thursday, July 11th, 2019

Essential emergency maintenance will be taking place this Saturday, 13 July, from 07:00 to 12:00.

During this time a large number of functions and applications will temporarily be unavailable. This includes, among others, HR services, Financial services, Student information, SUNLearn, Short Courses and COB payments. Internet and email will not be impacted by this maintenance.

Due to the extent of this maintenance and the necessity for thorough testing of systems and applications the possibility exists for continued interruptions into the new week.

Please rest assured that we will try our best to limit interruptions to a minimum. For inquiries please contact the IT Service Desk at 021 808 4367 or log a request on the ICT Partner Portal.


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