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McAfee upgrade

Thursday, March 12th, 2020

As we all know, McAfee has been the product of choice with regards to Virus Protection on campus computers. New and improved products are released regularly, and we need to keep up with the change to remain protected against virus attacks.

We are currently in the process of upgrading our McAfee environment to McAfee Endpoint Security.

What is it?

McAfee Endpoint Security is a modern, integrated, extensible security solution that protects servers, computer systems, laptops, and tablets against known and unknown threats. These threats include malware, suspicious communications, unsafe websites, and downloaded files. It replaces several legacy McAfee products that were deployed as point products (VirusScan Enterprise and others) with a single-agent architecture and integrated advanced defences like machine learning analysis, containment, and endpoint detection and response (EDR).

How is it different from VirusScan Enterprise?

McAfee Endpoint Security outperforms VirusScan Enterprise, giving you a 25% higher protection rate.

How will the upgrade affect my computer?

During the upgrade process, your computer will become a little slower, but this is just temporary.

Any questions? Have a look at the FAQs.

Additional function for Outlook activated

Monday, March 2nd, 2020

Recently Information Technology activated an extra layer of security called Exchange Online Protection. Since the implementation we have received some complaints from users not receiving emails or of emails ending up in the Junk mail folder.

This change, as background, was that our previous spam filter was not set to an aggressive level and subsequently we could safely discard messages classified as spam. Due to the conservative filter users still received a considerable amount of spam. We would like to drastically reduce spam, but there remains a larger possibility that legitimate messages are falsely classified as spam. This is why messages are not deleted, but rather end up in the Junk mail folder where users can decide for themselves whether messages are actually spam.

To simplify and streamline the process for reporting falsely classified messages, the Report Message add-in was activated this weekend to enable users to reclassify these emails as legitimate. The reclassification of the message will, firstly, be applied on your own mailbox, but, secondly, also to the central SPAM filter. When multiple users classify a specific message in the same way, this classification will be applied to all users, except where a specific user indicated a different choice.

The last option will send your classification to Microsoft. The feedback will help Microsoft’s email classification and threat-reduction protocols to be more accurate going forward. However, whether Microsoft is included or not, IT should always be notified of any suspect emails immediately. 

More information on the Report Message add-in can be found on this safe, downloadable PDF. For further inquiries please contact the IT Service Desk at 021 808 4367 or log a request on the ICT Partner Portal.

For further inquiries please contact the IT Service Desk at 021 808 436

IT maintenance: Weekend of 27 to 30 March

Monday, March 2nd, 2020

Information Technology will be conducting scheduled maintenance on various components of the IT infrastructure over the weekend of 27 March and some downtime can be expected. 

Quarterly, scheduled maintenance will be taking place from Friday, 27 March at 17:00 to Monday, 30 March at 08:00. Various IT services and systems are affected by this and can be partly or in their entirety, unavailable. Due to the extent of this maintenance and the necessity for thorough testing of systems and services the possibility exists for continued interruptions on Monday.

Please rest assured that we will try our best to limit interruptions to a minimum. For inquiries please contact the IT Service Desk at 021 808 4367 or log a request on the ICT Partner Portal.

Reactivate your network access before 1 April

Thursday, February 20th, 2020

Network access for staff will expire at the end of March unless you reactivate your username.

We suggest that you reactivate yours as soon as possible to ensure uninterrupted access to IT services (internet, email, SUN-e-HR etc.). Keep in mind that the cost centre manager still has to approve your request before your username is reactivated; allow sufficient time for this to be done to avoid disruption of your service.

You will receive an email from helpinfo@sun.ac.za indicating that your username (“engagement”) will expire soon. Three notifications will be sent before the end of March. Alternatively, you can go directly to the reactivation page.

Once logged into the reactivation page, you can select the services you want to reactivate.  You are encouraged to read the ECP (Electronic Communication Policy) before reactivating.

Choose the services (network / email usernames and internet usernames) you want to register for (see images below).

 

 

Make sure you select the correct costpoints and if you’re unsure ask your cost centre manager. Click Accept and Reactivate.

 You will receive a notification stating that your request has been submitted, as well as a confirmation email. 

The webpage will indicate that it will be activated as soon as it has been approved by the cost centre manager. When the cost centre manager approves the reactivation request access will be extended to the end of March next year.

If you have completed these steps successfully and still receive emails from helpinfo@sun.ac.za urging you to reactivate, please go back to the reactivation page and make sure the appropriate boxes are checked: Your Network / Email usernames Your Internet usernames

 If you are still not able to reactivate, please raise a request at servicedesk.sun.ac.za

Card access problems on campus

Tuesday, February 4th, 2020

Some students and staff might experience problems with card access on campus.

Due to a heavier load on the network in terms of traffic and potential technical glitches, card access is being denied at some doors.

The rights of valid and registered cards will automatically updated after they’ve been swiped and should work shortly afterwards. 

We realise that this is frustrating and inconvenient and are doing everything possible to address the problem. 

For further enquiries, please log a request on servicedesk.sun.ac.za.

 

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