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Access to SUNLearn and other systems

Monday, December 3rd, 2018

Over the past weekend a number of system failures were experienced. IT staff were called out and attended to the problems from Saturday. The most serious problems included:

• No access to SUNLearn (due to authentication system problems), resolved
• No access to exam venue lookup application on my.sun.ac.za, resolved
• Sun-e-HR authentication problems, resolved

The authentication system errors also had an impact on other systems on Saturday morning. These errors primarily affected access from outside the University campus.

The SUNLearn access problem was a serious concern for students preparing for exams, and was only solved by Sunday afternoon. Although now resolved, a temporary workaround for the exam venue issue was implemented: a list of exam venues was attached to a notification on SUNLearn.

IT apologises for the inconvenience caused by the system failures. For any inquiries please contact the IT Service Desk at 021 808 4367 or log a request on the ICT Partner Portal.

 

New SUNLearn mobile app available for download

Wednesday, April 26th, 2017

Information Technology has developed a new SUNLearn mobile app which is now available for download. The app can be downloaded for Android, as well as iOS devices. It can also be downloaded by scanning the QR code to the right.  

SUNLearn is Stellenbosch University’s blended-learning platform. It is an open source, powerful, flexible and mobile-ready blended learning platform for learning and teaching. The system is easy to learn and use for both staff and students and an extensive user guide is also available. 

The SUNLearn mobile app can be used to:

– browse the content of your courses, even when offline,
– receive instant notifications of messages and other events,
– quickly find and contact other people in your courses,
– upload images, audio, videos and other files from your mobile device,
– view your course grades, etc.

Full features can be seen here.

Students who are new to the system can go to the Student training link where they will find various resources, videos and self-help guides. Keep in mind that when you use the SUNLearn mobile app on campus via Maties WiFi or the network, you will not be charged for any data and you will not need Inetkey for access.

The SUNLearn support team can be reached at learn@sun.ac.za or 021-808 2222.

 

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