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March, 2012

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IT: Geared for the future

Friday, March 9th, 2012

Until recently the common perception on campus has been that IT’s main responsibility is the maintenance and support of computers on campus. The people you call when your frustration levels have reached new heights and you have the urge to throw your pc out the window. Fortunately things are changing.

Previously two of IT’s departments, IT Technical Services (ITTS) and IT User Services (ITUS) functioned as two separate entities. However, to ensure that Information Technology stays at the forefront of technology and operates in line with the University’s key aims, the need arose to merge the two departments.

ITTS and ITUS will henceforth function as one department – IT Infrastructure and User Support. The main focus will primarily be Research and Development, Network Infrastructure and Telephone Systems and Hardware and Software Services and Support.

Zenobia Davidse, Hoof: IT Infrastruktuur en Gebruikersondersteuning The responsibility of managing the successful integration of services and continuous support on campus rests on the shoulders of Zenobia Davidse and her team of 26.

With the restructuring the range of focus will also be broadened and moved away from the traditional IT functions. Thanks to technology we can now look at differently at datastorage on clouds in stead of conventional storage on harddrives. More attention will be given to testing of new hardware and software, analysis of users’ technological needs, consultations and selfhelp guides for staff.

IT Infrastructure and User support will become your one stop for any enquiries on e-waste, phone issues, the installation of WAP’s, purchasing and much more.

To improve communication with the rest of campus, faculty representatives will be nominated to speed up problem solving within departments. The additional functions and specialist areas of the various members of the IT staff will also be introduced in Bits & Bytes from now on.

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Posted in General, Our people | 2 Comments »

Want to show your computer who’s boss?

Friday, March 9th, 2012

Are you tired of being intimidated by your pc? On the verge of developing fullblown cyberphobia? No need to panic – we have some excellent remedies available.

Information Technology will once again be providing free training in various fields from March till December to all SU staff. More information on registration and the various courses offered can be found on the IT wiki.

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Posted in General, Training | 2 Comments »

Change your Outlook

Friday, March 9th, 2012

Do you often feel as if your Outlook is taking more time out of your workday than it should? You can make Outlook work for you instead of against you by making a few small changes.

Do you also make these 5 time wasting mistakes in Outlook?

Mistake 1: You receive an e-mail and want to send your friend just one paragraph of the mail.  You highlight the text, copy it, create a new message and paste it into the new message.  Or you forward the email and then delete everything you do not want to send.

Mistake 2:  To create a new appointment you double-click the beginning time in your Calendar, type in the details and select the start and end times from the drop-down list and then click “Save and Close”.

Mistake 3: When you switch on Outlook, the first screen you see is your Inbox. You get seduced into doing your email for the next 30 minutes and forget an important meeting.

Mistake 4: You are working in your Calendar and want to create and send a new email. You click on “Mail” en then “New Email”.

Mistake 5: You read a new e-mail and then leave it in the Inbox “for now” and change it to “Mark as unread” to remind you that something still needs to be done about it.

If you also make these 5 mistakes, it is an indication that you could be wasting as much as 3 weeks every year because you are using Outlook inefficiently.

Most people use Outlook only for email and meeting management – and they never get to use it as a productivity tool that can save them up to 40 minutes every single day.  They dabble with Contacts and Tasks, but skip Notes, Journal, and Discussion Notes.

To learn how to make the most of your day with the help of Outlook, enrol for our new 5 hour Outlook Productivity workshop.   You will also get a time proven system for managing your everyday workflow more efficiently.

For more information on this workshop, contact email itkursus@sun.ac.za, read more on the wiki or contact the IT Service Desk at 808 4367.

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Posted in E-mail, General, Training | 11 Comments »

More band for your bandwidth

Thursday, March 8th, 2012

Most of us are clueless when it comes to internet providers and the various packages they offer. So how do we know where we can get value for money?

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Posted in Connectivity, General, Internet | 2 Comments »

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