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In most )] TJ ET BT 61.016 573.475 Td /F4 9.0 Tf [(university buildings we have generators in place to provide a )] TJ ET BT 61.016 562.486 Td /F4 9.0 Tf [(backup for load-shedding. However, unfortunately we cannot )] TJ ET BT 61.016 551.497 Td /F4 9.0 Tf [(guarantee uninterrupted supply of power. The reasons are as )] TJ ET BT 61.016 540.508 Td /F4 9.0 Tf [(follows:)] TJ ET BT 61.016 520.519 Td /F4 9.0 Tf [(When load-shedding starts all network equipment loses power )] TJ ET BT 61.016 509.530 Td /F4 9.0 Tf [(and the generator automatically kicks in. The network equipment )] TJ ET BT 61.016 498.541 Td /F4 9.0 Tf [(will do a so-called "cold-boot" which can take several minutes. )] TJ ET BT 61.016 487.552 Td /F4 9.0 Tf [(Subsequently it can take 10 minutes to 30 minutes \(in some )] TJ ET BT 61.016 476.563 Td /F4 9.0 Tf [(extreme cases\) for the network to function optimally again.)] TJ ET BT 61.016 456.574 Td /F4 9.0 Tf [(Adding to this delay it could happen that network equipment will not recover automatically when the generator is activated. )] TJ ET BT 61.016 445.585 Td /F4 9.0 Tf [(In these instances the network and WiFi will remain down for the whole duration of the load-shedding slot.)] TJ ET BT 61.016 425.596 Td /F4 9.0 Tf [(Stabilising equipment and connections during load-shedding isn't practically possible since the effort must be repeated )] TJ ET BT 61.016 414.607 Td /F4 9.0 Tf [(once Eskom switches the power back on. 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Reactivate your username before 1 April

Monday, February 8th, 2021

Network access (usernames) for staff will expire at the end of March unless you reactivate your username.

We suggest that you reactivate yours as soon as possible to ensure uninterrupted access to IT services (internet, email, SUN-e-HR etc.). Keep in mind that the cost centre manager still has to approve your request before your username is reactivated; allow sufficient time for this to be done to avoid disruption of your service.

You will receive an email from helpinfo@sun.ac.za indicating that your username (“engagement”) will expire soon. Three notifications will be sent before the end of March. Alternatively, you can go directly to the reactivation page.

Once logged into the reactivation page, you can select the services you want to reactivate.  You are encouraged to read the ECP (Electronic Communication Policy) before reactivating.

Choose the services (network / email usernames and internet usernames) you want to register for (see images below).

 

Reactivation of internet usernames is no longer necessary and can be ignored.

Make sure you select the correct cost points and if you’re unsure ask your cost centre manager. Click Accept and Reactivate.

 You will receive a notification stating that your request has been submitted, as well as a confirmation email. 

The webpage will indicate that it will be activated as soon as it has been approved by the cost centre manager. When the cost centre manager approves the reactivation request access will be extended to the end of March next year.

If you have completed these steps successfully and still receive emails from helpinfo@sun.ac.za urging you to reactivate, please go back to the reactivation page and make sure the appropriate boxes are checked: Your Network / Email usernames Your Internet usernames

 If you are still not able to reactivate, please raise a request at servicedesk.sun.ac.za

Email

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Fortinet VPN replaced by Citrix gateway

Tuesday, February 2nd, 2021

Many of you have been using FortiClient VPN for quite some time to access internal University services i.e.

  • TeraTerm
  • SSH or remote desktop to your work computer/server, usually for access to specialist software or resources.
  • Full drive mapping (G: H: and P:) and scope of services as if you are in your office. 

However, FortiClient is built on outdated technology and from the end of February no longer be the default VPN (Virtual Private Network).

The new service has been made available by Information Technology for students and staff.  Citrix Gateway will allow you to access internal, University network-based applications from the Internet. This service, as well as the University, is protected and secured by multi-factor authentication for identity verification and requires that a device must meet specific security requirements before it is allowed on the University’s network.

Windows users:

If you are a Windows user, we recommend that you replace FortiClient with Citrix Gateway as soon as possible. 

Linux users:

Unfortunately, our Linux users can only use Citrix on the following versions: 

  • Ubuntu LTS 14.04 LTS and 16.04 LTS. (32-bit and 64-bit)  

If you are using other versions of Linux, you will still have to use FortiClient until an alternative becomes available. FortiNet installation instructions can be found here. 

Apple users:

Users with Apple devices such as MacBooks and iMacs can log a request for assistance on the ICT Partner Portal.

How to I get Citrix Gateway?

Students and permanent staff with Windows devices can migrate to the new VPN service by going to their web browser to the site https://securevpn.sun.ac.za and follow the on-screen instructions.

SunID users need to log a request on the ICT Partner Portal and select the Remote Access option right at the top. Once a technician contacts you and all required info is received, you can migrate to SU VPN MSP service by going to their web browser to the site https://suvpnmsp.sun.ac.za and follow the on-screen instructions.

Alternatively, you can log a request for assistance with the setup of VPN on the ICT Partner Portal.

Email

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FortiClient VPN replaced by Citrix

Tuesday, December 1st, 2020

Many of you have been using FortiClient VPN for quite some time to access to internal University services i.e. TeraTerm.  However, FortiClient is built on outdated technology which will no longer be available at the end of January 2021. If you are a Windows user, we recommend that you replace FortiClient with Citrix  Gateway as soon as possible.  Currently there is no support for all Linux versions at the moment but we are investigating possible solutions.

The new service has been made available by Information Technology for students and staff. Citrix Gateway will allow you to access internal, University network-based applications from the Internet. This service, as well as the University, is protected and secured by multi-factor authentication for identity verification and also requires that a device must meet specific security requirements before it is allowed on the University’s network.

Students and permanent staff can migrate to the new VPN service by going to their web browser to the site https://securevpn.sun.ac.za and follow the on-screen instructions.

SunID users can migrate to SU VPN MSP service by going to their web browser to the site https://suvpnmsp.sun.ac.za and follow the on-screen instructions.

Alternatively, you can log a request for assistance with the setup of VPN on the ICT Partner Portal.

Email

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WiFi access on campus

Tuesday, November 17th, 2020

Since the beginning of this year MatiesWiFi is no longer be available and all users will be required to use eduroam for wireless connections. 

The reason for this change is the necessity to move away from a less secure WiFi option (MatiesWiFi) to a more secure one where your data and identity are encrypted and protected (eduroam)

How to access eduroam if your device is already registered

If your device is already registered on SU WiFi network, namely MatiesWiFi or Secure, it will be able to connect to eduroam automatically. Just use your full username (xxxx@sun.ac.za ) and password to log in. Instead of MatiesWiFi or Secure select the eduroam network on your device’s WiFi settings. In order to access the internet via eduroam, you will still need to open your Inetkey.

Further instructions are available here.

How to access eduroam if your device is not registered

If your device is not registered for the SU WiFi network please use Registerme to do so. Each device must be registered on its own and you can register up to 5 devices on US WiFi network.

Take note that these instructions are only applicable if you want to register your device on the eduroam WiFi network. For other network registration please log a request on our ICT Partner Portal. 

More information on WiFi connectivity.

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Skype now more limited

Thursday, October 8th, 2020

In a previous article we’ve mentioned that Microsoft will no longer use TLS 1.0 and 1.1 after 15 October 2020 and that they will move over to TLS 1.2 for better security.

After the deprecation of TLS 1.0 and 1.1 on 15 October, Skype for Business will no longer show your Free/Busy presence and you will also not be able to use the address book. 

We advise that you Microsoft Teams for collaboration and chat features which were previously available in Skype for Business.

Staff who use the Skype for Business application for their office phone number will still have to use Skype for Business to make and receive external PSTN (Telkom, Cell phone) calls.  This functionality will be moved to Teams as soon as possible and users will be contacted in this regard.

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