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ALWAYS use the BCC field, NOT the CC field.)] TJ ET BT 61.016 562.486 Td /F4 9.0 Tf [(If you use the BCC field instead of the CC field the )] TJ ET BT 264.119 562.486 Td /F3 9.0 Tf [(Reply All)] TJ ET BT 61.016 551.497 Td /F4 9.0 Tf [(option is disabled. Therefore recipients won't be able to )] TJ ET BT 283.343 551.497 Td /F3 9.0 Tf [(Reply All)] TJ ET BT 61.016 540.508 Td /F4 9.0 Tf [(and cause a flood of inconvenient emails.)] TJ ET BT 61.016 518.719 Td /F1 9.0 Tf [(2. DO NOT )] TJ ET BT 108.527 518.719 Td /F2 9.0 Tf [(Reply All)] TJ ET BT 147.038 518.719 Td /F1 9.0 Tf [( when you receive an email sent to )] TJ ET BT 61.016 507.730 Td /F1 9.0 Tf [(multiple people.)] TJ ET BT 61.016 496.741 Td /F4 9.0 Tf [(If you receive an email that has been sent to a large number of )] TJ ET BT 61.016 485.752 Td /F4 9.0 Tf [(people, please by default don't )] TJ ET BT 185.315 485.752 Td /F3 9.0 Tf [(Reply All)] TJ ET BT 220.820 485.752 Td /F4 9.0 Tf [(. You will only be causing )] TJ ET BT 61.016 474.763 Td /F4 9.0 Tf [(an unnecessary surge of emails and annoy your colleagues. If )] TJ ET BT 61.016 463.774 Td /F4 9.0 Tf [(you need to comment only email the sender or the relevant )] TJ ET BT 61.016 452.785 Td /F4 9.0 Tf [(people.)] TJ ET BT 61.016 430.996 Td /F1 9.0 Tf [(3. Advertising services or products on the SU network is not )] TJ ET BT 61.016 420.007 Td /F1 9.0 Tf [(allowed.)] TJ ET BT 61.016 409.018 Td /F4 9.0 Tf [(No staff or student member is allowed to advertise any services on the SU network. This is stipulated in the )] TJ ET 0.373 0.169 0.255 rg BT 61.016 398.029 Td /F4 9.0 Tf [(Electronic Communications Policy)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 396.878 m 196.547 396.878 l S 0.153 0.153 0.153 rg BT 196.547 398.029 Td /F4 9.0 Tf [( which staff and students agree to when reactivating their network access every year.)] TJ ET BT 61.016 376.240 Td /F1 9.0 Tf [(4. If you need to send official mass communication, consult the Digital Communications Office.)] TJ ET 0.373 0.169 0.255 rg BT 61.016 365.251 Td /F4 9.0 Tf [(The Digital Communications Office)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 364.100 m 199.553 364.100 l S 0.153 0.153 0.153 rg BT 199.553 365.251 Td /F4 9.0 Tf [(, a division of Corporate Communications, are responsible for campus-wide electronic )] TJ ET BT 61.016 354.262 Td /F4 9.0 Tf [(communication. They use specific platforms to distribute information and will be able to advise you on the most efficient )] TJ ET BT 61.016 343.273 Td /F4 9.0 Tf [(way of sending out your email.)] TJ ET BT 61.016 321.484 Td /F1 9.0 Tf [(5. 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Filesender – a secure service for sharing large files

Tuesday, February 5th, 2019

SANReN has implemented the latest version of Filesender, a web-based application that allows authenticated users to securely and easily send web-based large files to other users. 

Below are the guidelines for accessing the service and what values it adds to your day to day operations.

What problem does the service solve?

You need to send a file larger than a couple of megabytes to someone and the e-mail comes back: “attachment too big” or “mailbox too full”, that’s where FileSender comes in handy.

How do I use the service?

Upon logging in, you are presented with a user-friendly interface. You can set the file to be available for download for a certain period so that it automatically gets removed when the file reaches its expiry date. You have an option to drag and drop your file when uploading it to the application. You also have an option to get a link to the file after uploading it or send it to a recipient as an e-mail.

The service is integrated with the South African Identity Federation (https://safire.ac.za/), which provides a pool of institutions you can authenticate from to use the service. If your institution is not registered on SAFIRE as yet, you can log in with a social media account if you are from an eligible institution.

Where do I access the service?

You can access the service on https://filesender.sanren.ac.za

Drop us an e-mail on sysadmin@sanren.ac.za for any queries regarding the service.

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Use of sun email for commercial purposes

Tuesday, February 5th, 2019

As staff and students of the University, we use our sun emails every day. But did you know that every year when you reactivate your account, you also agree to the Electronic Communication Policy? 

The ECP explains the acceptable and unacceptable use of the University’s electronic communication facilities, which include the internet and email. (read the full ECP policy here) According to the ECP, point 3.1.3: “The User shall be responsible for using the Facilities only for the purpose for which the User has been authorised.” 

IT facilities and resources are provided to advance the mission of the University. This includes learning, teaching, research, knowledge transfer, public outreach, the commercial activities of the University, or the administration necessary to support all of the above.

The email system is to be used for legitimate institutional purposes only, therefore the use of IT facilities for non-University commercial purposes, or for personal gain, is a violation of this policy.  You may not use the IT Facilities to advertise any trade, service or profession not endorsed by the University. 

Unfortunately, it’s come under our attention that some staff use their sun email address to distribute information regarding beauty products, Tupperware, etc. and acting as agent for the sale of these products. Any bulk unsolicited mail or commercial advertising of other businesses are not allowed on the University network.

If you need to send personal emails, rather consider getting a free email account, for example, Gmail. Separating your business and personal activities is also better security practice in the long run and will protect you and the University network. However, if you use your sun address for personal activities, keep in mind that the University owns any communication sent via email. If needed, University management has the right to access any material in your email or on your computer.  

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Phishing attempt: “SARS eFiling Letter notification”

Thursday, January 31st, 2019

An email with the subject “SARS eFiling Letter Notification” was sent from a staff email to staff and students on campus. The email asks you to click on a link to download your SARS documents (See example below)

This is not a legitimate SARS email, but a phishing attempt from a compromised sun email account.

SARS will never ask you to provide any personal information by means of email. By clicking on links and providing your information, you give criminals access to your personal information and your accounts.

If you clicked on the link in this phishing email, immediately change your password on www.sun.ac.za/password. For enquiries contact the IT Service Desk by logging a request or calling 808 4367. More information on phishing is available on our blog and Twitter.

Click for a larger version.
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SARS phishing scam

Wednesday, January 30th, 2019

Please be on the lookout for the next phishing attack on the university network. This time (as occurred several times in 2018) it comes with a subject of “SARS eFiling Letter Notification”

This is an obvious phishing scam using a website to attempt to steal your login details.

  1. SARS will not send you an email with the salutation: “Dear Tax Payer”, they’ll address you personally.
  2. The sender is a compromised email address from an estate agent in Pretoria and not a SARS email address.
  3. The link takes you to a site that is not the SARS eFiling Server address.
  4. Apart from department admin who deals with SARS directly, university email addresses are not (and should not be) used for SARS communication.

Here is an example of the email that several of our observant colleagues and students have already reported:

Here is the phishing website that will attempt to steal your login details:

If you receive an email like this, please report it to IT Cyber Security as soon as possible.

Once you have reported the spam or phishing mail, you can delete it immediately. You can report this in two ways:

  1. By reporting it on the ICT Partner Portal. Go to https://servicedesk.sun.ac.za/jira/servicedesk/customer/portal/6/create/115. Fill in your information and add the email as an attachment. Your request will automatically be logged on the system.
  2. By sending an email. 
    1. Start up a new mail addressed to csirt@sun.ac.za.
    2. Use the Title “SPAM” (without quotes) in the Subject.
    3. With this New Mail window open, drag the suspicious spam/phishing mail from your Inbox into the New Mail Window. It will attach the mail as an enclosure and a small icon with a light yellow envelope will appear in the attachments section of the – New Mail.
    4. Send the mail.

[ARTICLE BY DAVID WILES]

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Feedback on Office365 outage

Friday, January 25th, 2019

On Thursday, 24 January, from 10:30 to 22:00 Outlook users across large parts of the world were left without email. A major outage affecting, among others, South Africa, South America and Europe was caused by a technical problem at one of Microsoft’s data centres in Europe. 

Subsequently, all Stellenbosch University staff could also not access their email. Connectivity to Microsoft Exchange was restored Thursday evening late and staff and students were able to access their emails again. For a full report from Microsoft on the incident, click here 

Keep in mind that cybercriminals could use incidents like these to launch attacks on email users. Neither Microsoft, not IT will ever ask you to reactivate your Microsoft account or divulge personal details.

Please take note that, in instances where email is unavailable, our Twitter feed will be used as the main communication channel and the latest updates will be posted on the feed. For any inquiries please contact the IT Service Desk at 021 808 4367 or log a request on the ICT Partner Portal.

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