%PDF-1.3 1 0 obj << /Type /Catalog /Outlines 2 0 R /Pages 3 0 R >> endobj 2 0 obj << /Type /Outlines /Count 0 >> endobj 3 0 obj << /Type /Pages /Kids [6 0 R ] /Count 1 /Resources << /ProcSet 4 0 R /Font << /F1 8 0 R /F2 9 0 R /F3 10 0 R /F4 11 0 R >> /XObject << /I1 18 0 R >> >> /MediaBox [0.000 0.000 612.000 792.000] >> endobj 4 0 obj [/PDF /Text /ImageC ] endobj 5 0 obj << /Creator (DOMPDF) /CreationDate (D:20250728040308+00'00') /ModDate (D:20250728040308+00'00') /Title (Report 07-2025) >> endobj 6 0 obj << /Type /Page /Parent 3 0 R /Annots [ 12 0 R 14 0 R 16 0 R ] /Contents 7 0 R >> endobj 7 0 obj << /Length 2476 >> stream 0.702 0.800 0.816 rg 34.016 34.016 543.969 723.969 re f 1.000 1.000 1.000 rg 45.266 52.082 521.469 694.652 re f 0.773 0.773 0.773 RG 0.75 w 0 J [ ] 0 d 45.641 52.457 520.719 693.902 re S 0.773 0.773 0.773 rg 61.016 67.832 m 550.984 67.832 l 550.984 68.582 l 61.016 68.582 l f 0.200 0.200 0.200 rg BT 61.016 693.716 Td /F1 14.4 Tf [(CYBERBULLYING AND THE LAW WEBINAR)] TJ ET 0.400 0.400 0.400 rg BT 61.016 664.909 Td /F2 9.0 Tf [(Posted on )] TJ ET BT 104.045 664.909 Td /F3 9.0 Tf [(February 08,2021)] TJ ET BT 177.584 664.909 Td /F2 9.0 Tf [( by )] TJ ET BT 192.092 664.909 Td /F3 9.0 Tf [(IT Communications)] TJ ET 0.153 0.153 0.153 rg BT 61.016 637.420 Td /F4 9.0 Tf [(The Cyberbullying Campaign, a partnership between the Equality Unit and Division Student Affairs, kicks off with the )] TJ ET BT 61.016 626.431 Td /F4 9.0 Tf [(webinar, )] TJ ET BT 97.529 626.431 Td /F1 9.0 Tf [(Cyberbullying and the Law)] TJ ET BT 212.054 626.431 Td /F4 9.0 Tf [(, with lawyer and national social media law expert, )] TJ ET BT 414.131 626.431 Td /F1 9.0 Tf [(Emma Sadleir)] TJ ET BT 473.657 626.431 Td /F4 9.0 Tf [(. You are invited )] TJ ET BT 61.016 615.442 Td /F4 9.0 Tf [(to join Emma, who will be presenting on various topics including anonymous social media accounts, doxing, legal )] TJ ET BT 61.016 604.453 Td /F4 9.0 Tf [(recourse, and what constitutes cyberbullying.)] TJ ET BT 61.016 584.464 Td /F1 9.0 Tf [(Date: Wednesday, 11 August 2021)] TJ ET BT 61.016 564.475 Td /F1 9.0 Tf [(Time: 1pm 2:30pm)] TJ ET BT 61.016 544.486 Td /F1 9.0 Tf [(To attend, click)] TJ ET 0.373 0.169 0.255 rg BT 126.536 544.486 Td /F1 9.0 Tf [( here)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 126.536 543.056 m 148.046 543.056 l S 0.153 0.153 0.153 rg BT 150.548 544.486 Td /F4 9.0 Tf [(or click on the image below.)] TJ ET BT 61.016 524.497 Td /F4 9.0 Tf [(Please register by 6 August.)] TJ ET BT 61.016 504.508 Td /F4 9.0 Tf [(For more information email Nadine Christians at )] TJ ET 0.373 0.169 0.255 rg BT 254.570 504.508 Td /F4 9.0 Tf [(nchristians@sun.ac.za)] TJ ET 0.18 w 0 J [ ] 0 d 254.570 503.357 m 345.236 503.357 l S 0.153 0.153 0.153 rg BT 345.236 504.508 Td /F4 9.0 Tf [(.)] TJ ET q 375.000 0 0 375.000 61.016 118.310 cm /I1 Do Q BT 61.016 100.519 Td /F4 9.0 Tf [()] TJ ET 0.400 0.400 0.400 rg BT 61.016 82.030 Td /F2 9.0 Tf [(Posted in:General | | With 0 comments)] TJ ET endstream endobj 8 0 obj << /Type /Font /Subtype /Type1 /Name /F1 /BaseFont /Helvetica-Bold /Encoding /WinAnsiEncoding >> endobj 9 0 obj << /Type /Font /Subtype /Type1 /Name /F2 /BaseFont /Helvetica-Oblique /Encoding /WinAnsiEncoding >> endobj 10 0 obj << /Type /Font /Subtype /Type1 /Name /F3 /BaseFont /Helvetica-BoldOblique /Encoding /WinAnsiEncoding >> endobj 11 0 obj << /Type /Font /Subtype /Type1 /Name /F4 /BaseFont /Helvetica /Encoding /WinAnsiEncoding >> endobj 12 0 obj << /Type /Annot /Subtype /Link /A 13 0 R /Border [0 0 0] /H /I /Rect [ 126.5357 543.6532 148.0457 552.8107 ] >> endobj 13 0 obj << /Type /Action /S /URI /URI (https://forms.office.com/r/BXa1e1M6yV) >> endobj 14 0 obj << /Type /Annot /Subtype /Link /A 15 0 R /Border [0 0 0] /H /I /Rect [ 254.5697 503.6752 345.2357 512.8327 ] >> endobj 15 0 obj << /Type /Action /S /URI /URI (mailto:nchristians@sun.ac.za) >> endobj 16 0 obj << /Type /Annot /Subtype /Link /A 17 0 R /Border [0 0 0] /H /I /Rect [ 61.0157 118.3099 436.0157 493.3099 ] >> endobj 17 0 obj << /Type /Action /S /URI /URI (https://forms.office.com/r/BXa1e1M6yV) >> endobj 18 0 obj << /Type /XObject /Subtype /Image /Width 500 /Height 500 /ColorSpace /DeviceRGB /Filter /DCTDecode /BitsPerComponent 8 /Length 50216>> stream JFIFC    !'"#%%%),($+!$%$C   $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$] !1AQ"aq2#6BRVt357Ubrs$4CTu%&8EFSd(Dc5!1AQRaq"234B#S$ ?@P( @P( @P( @P( @P( @P( @P( @P( @P( @P( @P( @P( @P( @P( @P( @P( @P( @P( @P( mTz @7hdy~)NSo*~Z;Ҥ!w%^Vv,h?m?UU6 "?|6| q+)3T3|(D D;3\lu)'*FBdj+1gͧ|,Px< +fv@B ~^;=b٦<1>iZ3JG#E=^$g*2݁֎,k2;be91֤9j$یΞHkvyk2kuգ4v1Z{oUiY>\4Dd2U4:\aBT3kK})5#oNSl[}Xʔ @P( @P( @P( @>= BIUG(1sPbxz}Fcb 6GGꤚ,+[Ґԧ ]>ů)6r 3Ꙫru!*萲GW֟7d]zk;Ws^$C$&O}jN̜TkÝ dY\)*W)_5 rKIq;Ɍ/5؊ =dd,@{ qb[ԛ.*.v ":Jʏ6D [ zCI#zd/.Zy×ov^jRH$4'/R/+@Y 4TC#>/-JRH $~Ϯ)G[.My0pz(&tƖ}2ҙHY.gA67>6eeCŎYٻ8Z MwYD^I)[yGQA Ak?v^PHA>AaX%u%[ZϪ=jг>2cwg;N=nGӵVP:gLSH s8#8 ֆ~Sf WZίMTR_7 qu4cS:* 1#A*%zfYc )zOAkk;N\JTu94n]ޠ6]g +5bƕGZ'$`Ze?CC}Ũ4=OL쓅)Yȩ+KF'GQa`虷KGK-% 㷯gmڅnmD|"2vj Xk/tNiӈܡvbqYܣ +9'HWn”I el DDbYwjV0=,m+_ I>yṔ@DK&9pت]̛wls"> P0QZyIjOe@]&OЇ4'~AtŋV2RYm@gW F'j֤#ߏgV:cWS!U SzK ^Pk[ {:gPrz5e^C#mG~=T]/g-loZP?$OPs u}KT nS2u*^__à]f4iêy)+A#i 5w]qV+q)G'ƃ؄Mi['?YTU[q5)\ݸGᎇ"nδ`r:6H8$yPH 5:NMiXIq`m4_۪[de_>q%!JZh/lӟR SV77UGAz>aM`ci>MH۟?o\..(>AZ&,]m%3T#}9H[iwHВQ(EHt&H5]. \j7n&!)XW8tr]gӳ76N֢vƴ:=Z:neeXmMP9úR15͓v} U+3(Swg4mxGщ(+QS殻bg6!qR+^-fwt)U\Ha3ӣ:l_l:-plmC5%YBv `8Hx?1܉n p OO~zJ:mid'>)ġ5vB ֜'hQܲ咼qLPu5*Q+WZڮ;a*)FVzi-]TwֱJyUA`{ I٬P( R{6V9?ޫHeOgD) g=V\_Dh556G HQyRcWS!TtO\4ɯAr,+(|wp>Q(B,+j7ംRuJ|@4fj҂dTVO9=Q֞jjKA{:jr?G@ekQ0,28 qA3ڵ[W'rᏞ,6\h5uAROvIZyIF?=AV6!`I$| QPuҾ"x@O?7ƒEN~HǣHGɤjW'P]p!c HUG>ݘ8:bDwN3R gqEH(9B$V*MMH%* p:ժKoLߢkJ`竀}ƈӒtFx4Zw-?ND72謴ksnUG XnZ̷ӕ^&wNrz'_.'=ibT:Þ|ymb{zJn  13}KEm+py+RZe \WҼUD=\4uq ,c¼7C4Ug)`Bn9(l VJSLyR]YysSS̖KPT?tU~lUE:d({jOu8\-`'*hcߏj:2罳i#vA~@C#F8厎}eoH 5^eN=NZ[$V[BGJ( F?j,$- A;*dԧRRp$ms٪ !I #ǓA@=blI{=zuP4 )RNBhj<@n($:}L"olwK% @| s\V#u2ێŐSr}5 #jgi֎ K JxJxJ@4[qM-.!E*I.Y[uɑC81Ps  3Ib4:%p $R1۴--]a-j J_A*' Ú j87m$)±@0C-Hq)*IUGNlBD6jFjivS^jzI N?>jMCɹhM .4z>z'T9՗MfR\'8rYM[B^A*>J̻k(7-f>."?V|PʳsaDIƛDhVmEʿ|=c>+Po)*>!SGq9˛n}:Fhw6;rOnp*G%נ;~כo_6>OHJT|5E{,HFsfTk$AsV,;4#Kp ImN[i-%9t-έ6y p9k:c$\>!Xչf!Pi# +'LZ:?;]0i&s{(bzUPj a_*wNhP( @P( @P( @P( *= Bo3g XC)K@sgM%`4Yd V;&4#+RU7wb$}FhB M_wgudV[u++>JIm;yԿ[^U= 'tt! 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TechSmith Relay for lecture recordings

Thursday, February 28th, 2019

TechSmith Relay has been in use within Faculties and on personal devices by lecturers for lecture capture in multiple formats for a number of years. Recently, the Academic ICT department has been informed, with minimal notice, that TechSmith Relay will no longer support this self-hosted version of the software. The information provided by TechSmith Relay indicates that they will be focusing their efforts on developing a cloud-based solution. There are, however, no timelines available for if/when this will be available in South Africa.

What does this mean to lecturers and students?

Currently, the software is still fully functional. All licenses are still valid. However, should any changes (or upgrades) take place on our operating systems, this may result in a situation where the software is no longer compatible with our devices. Recordings are still accessible and downloadable in MP4/MP3 format for safekeeping, and we recommend that this continue as per normal. The content that has already recorded will not be lost.

What is ICT doing to provide a viable solution?

Since receiving this notice from TechSmith, we have been actively testing alternatives. We have also requested that a workgroup investigate sustainable alternatives and recommend a way forward for the University. This workgroup includes members of ICT staff/ Centre for Learning Technologies and the Computer User Area Manager team. This workgroup has been requested to provide feedback and initiate testing within the next four weeks. In the interim, all effort will be made to maintain the operating systems on the computers in lecture halls to avoid any potential issues with the software.

What is the alternative?

Our recommendation is that lecturers can continue with the use of TechSmith Relay for recordings for the next two months. We will notify all academic partners should the situation change in this time. However, should you be concerned about the stability of the TechSmith relay option, the SUNStream (Adobe Connect) plugin within SUNLearn is a stable and reliable alternative. Many lecturers already use this method for lecture capture and capturing any interaction with students who may be joining the classes via streaming. Assistance with user guides and/or training on using this option within your SUNLearn module will be provided via the CLT support desk

Lecturers may direct additional questions to the CLT support desk.

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2018 in review

Thursday, December 6th, 2018

What an exciting year we’ve had! As I’m writing this, we’ve just entered another hour or two of load-shedding, and I’m thankful for a reliable laptop on battery power.

In the centennial year of the University, a number of bold decisions were finalised to launch some of the largest renewal projects in the last two decades.

The successor systems for two core administrative applications, Student and Financial Management, were evaluated, selected and approved by the Rectorate by the end of November. Both  applications, to be implemented over the next two years, are modern and innovative in important aspects:

  • The systems will be implemented in the cloud and developed and maintained by leading international vendors. This is a major change for the university, having developed and maintained the legacy applications in-house for more than 25 years.
  • The platforms serving these applications will be located in the cloud, and not on campus like before. This will have a major impact on the nature of our work and will enable us to utilise resources in new ways to improve our services to the university.

As far as we’re aware, no other university in South Africa has migrated these applications to a cloud based platform yet.

The IT Division has been hard at work to improve the quality and sustainability of our services. In August, we submitted the two-year Quality Improvement Report to the institutional Quality Committee, which was accepted with acclaim. The report mentioned important improvement milestones, like the establishment of a new governance body for information and technology management, the Technology and Information Committee, as well as many organisational, infrastructure and service improvements.

Another major achievement for the year is the development and implementation of the ICT Partner Portal, a system to streamline and manage all work streams for ourselves and our partners, colleagues and clients. Since implementation in September, about 80% of the service processes in the IT Division has been defined and configured in the system, and more than 17000 incidents and requests were processed in three months. The system is designed to provide transparency to the workflow and completion of tasks to all process stakeholders – users or clients, service staff and management.

The year will also be remembered for the steep increase in cyber-attacks, especially phishing attempts. A dedicated cybersecurity function was established to deal with the rising threats, and to our dismay, we noticed a significant percentage of manpower being absorbed by this phenomenon.

We are also sad to see a number of colleagues leaving our team, some retiring and others to greener pastures. We wish all of them well, especially Callie van der Merwe and Thys de Wet, who spent their entire career at Stellenbosch University.

Lastly, a word of appreciation to prof Stan du Plessis, our new Chief Operating Officer, for the first full year of his leadership and support. We are inspired and eager to enter 2019 with renewed energy, after a short period of rest.

Best wishes for the festive season!

Attie Juyn

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The last swipe for Phonet

Thursday, October 4th, 2018

When’s the last time you swiped your staff or student card through one of the readers shown on the photo to the right? We’re hoping not recently since this particular technology is on its way out.

The Phonet system has been in use since 1998 and was the brainchild of, now retired, Prof Piet Bakkes, previously affiliated with the Department of Electrical and Electronic Engineering. In recent years usage has decreased rapidly, but a few of these devices are still used for printers and photocopiers on campus.  There are currently 58 machines still operating on the Phonet system in 28 different buildings. 

As with any technology, Phonet has reached the end of its lifespan and will have to be switched off by the end of the year. The reasons for its termination are various:

  • We no longer have support from the developer to upgrade and improve the system;
  • This is the only existing system still utilising the staff or student card’s magnetic strip. Other systems on campus already use the card’s chip to read credits;
  • We no longer have enough magnetic card programmers available for next year at registration;
  • No parts are available to upgrade the devices;
  • The server running the software cannot be upgraded and is, subsequently, posing a serious threat to the security of the rest of the campus network.

Phonet will be switched off for students on 7 December and on 31 December for departmental accounts. For the few remaining users of the system, we advise switching to a newer system before these dates.

For more information, please contact Joshwane Newman at jsnewman@sun.ac.za.

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New IT online request service

Thursday, October 4th, 2018

Information Technology recently implemented a new, user-friendly request and incident logging system for staff and students. Our aim was to deploy the system in such a way that you weren’t affected and the process of logging calls remained simple. The only difference is our new, clean and user-friendly look. We would like to encourage you to make use of the online logging system, also known as the ICT Partner Portal, to ensure faster service. 

Log in on our ICT Partner Portal at servicedesk.sun.ac.za.

The ICT Portal is the central point where you can easily log your IT-related issues without calling the IT Service Desk. Here you will also be able to keep track of the progress of your requests online.

As soon as you request a service or log an incident or error, the system automatically assigns a call number. The call number will appear in future email correspondence and updates related to your call. This will ensure that calls are grouped together and the information is easier accessible and better integrated. 

Even though the platform interface looks different, you will be able to perform the same actions as before. Staff and students are automatically registered as users – you only need to log on at servicedesk.sun.ac.za with your SU username and password.

This is what the new interface looks like:

Alternatively, if you prefer not to use the online logging service, you can send an email to help@sun.ac.za. This will automatically log your request on our system. Keep in mind that if you use this method, it will take slightly longer to attend to your call as a helpdesk agent has to classify it first.

If you’ve recently requested a service by sending an email you might have noticed that the confirmation email looks slightly different. Your email will include a reference number, for example, ICT-123, your name and links to view your request. By clicking on the link, you will be diverted to the ICT portal where you can view the status of your request and leave a comment for the technician working on your request.

This is what the new email from IT will look like when you request a service:

For any additional enquiries, please contact the IT Service Desk at 021 808 4367.

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Before you resign or retire …

Tuesday, July 31st, 2018

You’ve packed up your office, said goodbye to your colleagues and you are ready for your new job. But what happens to your sun email address, your data or any electronic services you used while working at Stellenbosch University? We have a few tips and instructions. 

As soon as your active role as staff expires, all your electronic services also terminate. This process is necessary to maintain a healthy and secure network and to ensure that unused, dormant accounts are not used for nefarious purposes by cybercriminals.

In other words, from the date when your service at SU is terminated, you no longer have an active role at the university and you can no longer use university services. In this event, you will receive an email from helpinfo@sun.ac.za informing you that your username will expire.

To ensure that you are prepared in advance, we also suggest you do the following at least three months before you leave the university:

  1. Create a new email address for yourself (if you don’t have one already) There are various options, for example, Gmail or Yahoo.
  2. Activate your Out of Office function on you sun.ac.za Outlook mailbox and indicate in the message what your new email address is, in case someone needs to contact you. 
  3. If you use your @sun address for your banking, Facebook, DSTV or iCloud accounts or any other services or social media, change it to your new email address. We would also like to urge you to keep your work-related and private emails separate. Rather create a private email address for your personal correspondence.
  4. If you have any personal data on your electronic work devices or network storage (G: or H: drive), remove it and store it on your own external hard drive or online cloud storage, for example, Google Drive or OneDrive
  5. Make sure that your relevant work-related data is accessible for further usage by your colleagues and the university after you leave. However, do NOT give your password to colleagues when you leave the university as this poses a security risk.
  6. If you need any assistance, contact Information Technology and one of our technicians can assist you.

Students who are graduating or terminating their studies can find the necessary information on this pamphlet compiled by the IT HUB.

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