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McAfee upgrade

Thursday, March 12th, 2020

As we all know, McAfee has been the product of choice with regards to Virus Protection on campus computers. New and improved products are released regularly, and we need to keep up with the change to remain protected against virus attacks.

We are currently in the process of upgrading our McAfee environment to McAfee Endpoint Security.

What is it?

McAfee Endpoint Security is a modern, integrated, extensible security solution that protects servers, computer systems, laptops, and tablets against known and unknown threats. These threats include malware, suspicious communications, unsafe websites, and downloaded files. It replaces several legacy McAfee products that were deployed as point products (VirusScan Enterprise and others) with a single-agent architecture and integrated advanced defences like machine learning analysis, containment, and endpoint detection and response (EDR).

How is it different from VirusScan Enterprise?

McAfee Endpoint Security outperforms VirusScan Enterprise, giving you a 25% higher protection rate.

How will the upgrade affect my computer?

During the upgrade process, your computer will become a little slower, but this is just temporary.

Any questions? Have a look at the FAQs.

Email

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Additional function for Outlook activated

Monday, March 2nd, 2020

Recently Information Technology activated an extra layer of security called Exchange Online Protection. Since the implementation we have received some complaints from users not receiving emails or of emails ending up in the Junk mail folder.

This change, as background, was that our previous spam filter was not set to an aggressive level and subsequently we could safely discard messages classified as spam. Due to the conservative filter users still received a considerable amount of spam. We would like to drastically reduce spam, but there remains a larger possibility that legitimate messages are falsely classified as spam. This is why messages are not deleted, but rather end up in the Junk mail folder where users can decide for themselves whether messages are actually spam.

To simplify and streamline the process for reporting falsely classified messages, the Report Message add-in was activated this weekend to enable users to reclassify these emails as legitimate. The reclassification of the message will, firstly, be applied on your own mailbox, but, secondly, also to the central SPAM filter. When multiple users classify a specific message in the same way, this classification will be applied to all users, except where a specific user indicated a different choice.

The last option will send your classification to Microsoft. The feedback will help Microsoft’s email classification and threat-reduction protocols to be more accurate going forward. However, whether Microsoft is included or not, IT should always be notified of any suspect emails immediately. 

More information on the Report Message add-in can be found on this safe, downloadable PDF. For further inquiries please contact the IT Service Desk at 021 808 4367 or log a request on the ICT Partner Portal.

For further inquiries please contact the IT Service Desk at 021 808 436

Email

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Card access problems on campus

Tuesday, February 4th, 2020

Some students and staff might experience problems with card access on campus.

Due to a heavier load on the network in terms of traffic and potential technical glitches, card access is being denied at some doors.

The rights of valid and registered cards will automatically updated after they’ve been swiped and should work shortly afterwards. 

We realise that this is frustrating and inconvenient and are doing everything possible to address the problem. 

For further enquiries, please log a request on servicedesk.sun.ac.za.

Email

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New warning banner for your email

Tuesday, February 4th, 2020

The nature of cyber-attacks is always evolving and Information Technology, with the help of staff and students, has to do everything within our power to try and prevent them.

In an attempt to tighten cyber security on campus, we will soon provide a new warning which can identify the origin of an email. By establishing the origin of email, it’s easier to protect against cyber security risks such as malware, spoofing and phishing. 

From now on, every time you receive email from outside campus a yellow banner will be displayed at the top of your email:

Click for a larger image

 

Click for a larger version

When staff or students receive a potentially dangerous email which seems to have been sent from a colleague with a sun.ac.za address, they will immediately be able to see that it is, in fact, not from their colleague, but from an address outside the university.

Just keep in mind that the banner does not indicate that the email is necessarily a security risk, but that the possibility exists and that you need to be extra careful when responding to it.

We will continuously assess the effectiveness of this decision and reconsider if necessary. For any additional enquiries, please send an email to help@sun.ac.za.

Email

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Important information for users of the central administration system

Monday, February 3rd, 2020

As many of you are aware, the current central administration system, which also includes TERATERM, has reached the end of its lifecycle and will next year be replaced by SUNFin, a modern, centralised, cloud-based finance platform. (More on SUNFin here)

The system was developed in 1989 and can no longer be adequately maintained and upgraded. In the meantime, Information Technology has to keep it functioning optimally for the next few months and you can help us achieve this by doing a few simple things:

  1. If possible, don’t open too many multiple sessions. This might overload the system and cause other users to be denied access. 
  2. If you’ve finished working for the day, don’t just close the screen by clicking on the red X. Please log off entirely by selecting PF12 and then choose option Afteken. (see below image 1)
  3. If you’ve finished with a programme and you won’t be using it for at least ten minutes, use PF12 to sign off. You can keep the TeraTerm main menu (see below image 2) open in case you need to work again.
  4. If you know there will be loadshedding, PF12 and sign off from the system. Otherwise your session will stay live.

 

 
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Image 2  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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