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Notices

The end of Windows 7

Wednesday, December 4th, 2019

After 10 years support Windows 7 came to an end on 14 January 2020.

How does this affect you?  

If you still use Windows 7, after January 14 your PC will no longer receive security updates or technical support from Microsoft. Subsequently your PC will pose a threat to the university’s network and we might have to remove it from the network in future for security reasons. This also means that you data will be unprotected, and you could potentially have no access to the network (in other words, no internet, email, etc.)

Therefore, if your PC is still running on Windows 7 or Windows 8.1 you will have to upgrade to Windows 10, an operating system which can provide the latest security updates to keep your data safe.  You can read more on Microsoft’s software life cycle on their site. 

Upgrades from Windows 7 & 8.1 to Windows 10 will be free for staff. To request this upgrade, please log a request on the  ICT Partner Portal(Windows 7 to Windows 10 upgrade) after which you will automatically receive and email. Please include the following information in the request: 

  1. the computer’s asset number
  2. device type
  3. contact numbers
  4. building name
  5. room number

Your device will be checked for an upgrade possibility as older equipment may need components for the upgrade, and this will be for the account of the department. There might also be a possibility that very old equipment or devices that do not meet the minimum requirements will not be able to be upgraded.  

If any other actions are needed, an IT technician will also contact you. 

IT will do the following without charge: 

  1. Guide you with work related data to be backed up to OneDrive
  2. Upgrade the operating system from Windows 7 & 8.1 to Windows 10 
  3. After the upgrade a technician can assist with if needed: Installing of non-standard campus related software such as SPSS, Statistica, etc., install printers.

You will have to pay for: 

  1. Backups of all data if and IT technician has to do the backup
  2. Hardware components necessary for the upgrade to Windows 10 

If IT is requested to backup data, the cost will be as follow: 

Less than 15GB – R1310-00 
More than 15GB – R2240-00 

Relevant articles on the end of Windows 7: 

Adobe licences update

Friday, November 29th, 2019

Users of Adobe Acrobat software may have noticed a pop-up notification stating that their licence will be expiring at the end of November.

This is an administration issue on Adobe’s side and can easily be rectified for you to continue working seamlessly. If you don’t update your licence, you will no longer be able to read or edit pdf documents with the Adobe Acrobat software.

To prevent this from happening, you can do one of the following:

  • Open the following link. You will be prompted to enter your username & password and the licenceupdate.exe file will, depending on your browser, either ask you to run/save or download automatically.
    1. If your browser prompts you to run/save, click run. You might get a notification that Windows considers the file to be unsafe, but you can click more info and click run anyway. Notices will pop up on your screen. In each instance, just click on Yes. The command window will display the new date when Acrobat will expire. Click any key to close the command window.
    2. If your browser automatically downloaded the file, browse to your download folder and double click the licenceupdate.exe file. Follow the steps described above.
  • If you can’t successfully execute the instructions above, please log a request with the subject “Update Adobe licence” on the ICT Partner Portal. Keep in mind that this option will mean a delay in response time. 

 

 

Web applications back online

Tuesday, November 26th, 2019

At approximately 12:30 yesterday afternoon various web applications were impacted by a major incident on our systems infrastructure. This caused the following services to be offline: exam results; exam schedules; loading marks; e-thesis; Sun-e-HR; password change; e-Payments and the SU contact centre’s Agent Portal.

We thank you for your patience during this widespread disruption of system availability. All systems and applications were restored to normal operation by 17:00. We are investigating the incident to determine the root cause and will implement any possible remedy to prevent future occurrence.

During incidents such as these please remember to follow our Twitter feed where we will post regular updates.

If you have any questions, please log a request on the ICT Partner Portal or contact the IT Service Desk at 021 808 4367.

Scheduled IT maintenance: 13-17 December

Monday, November 18th, 2019

Information Technology will be conducting scheduled maintenance on various components of the IT infrastructure over the weekend of 13 December and some downtime can be expected. 

Quarterly, scheduled maintenance will be taking place from Friday, 13 December 17:00 until Tuesday, 17 December at 08:00. Various IT services and systems are affected by this and can be partly or in their entirety, unavailable. Due to the extent of this maintenance and the necessity for thorough testing of systems and services the possibility exists for continued interruptions into the following week.

Please rest assured that we will try our best to limit interruptions to a minimum. For inquiries please contact the IT Service Desk at 021 808 4367 or log a request on the ICT Partner Portal.

SUNFin remains on track

Friday, August 30th, 2019

The SUNFin Implementation Project remains on track for our target date of January 2021. We have been busy completing RAPID data spreadsheets with Stellenbosch University information and data and we have submitted this to our implementation partner, Visions Consulting. Visions Consulting has started the configuration of Iteration 1 of the Oracle Cloud Financials system.

The plan is to complete the configuration of Iteration 1 by the second week of October. Workshops to review Iteration 1 will be scheduled shortly once we have confirmation from Visions Consulting on the exact dates.

In the meantime, the Business Optimisation workstream has commenced with End-to-End (E2E) process workshops to start identifying the key gaps between SU’s current financial business processes and the standard Oracle Cloud Financial processes. As far as possible, SU has agreed to adopt the standard Oracle processes and identify the key changes we will need to make to our current business processes to maximise the benefits of the new system.

For more information on the SUNFin Implementation Project, please visit www.sun.ac.za/sunfin.

Please email questions, comments, concerns or ideas you may have regarding the SUNFin project to sunfin@sun.ac.za.

 

© 2013-2025 Disclaimer: The views and opinions expressed in this page are strictly those of the page author(s) and content contributor(s). The contents of this page have not been reviewed or approved by Stellenbosch University.