%PDF-1.3 1 0 obj << /Type /Catalog /Outlines 2 0 R /Pages 3 0 R >> endobj 2 0 obj << /Type /Outlines /Count 0 >> endobj 3 0 obj << /Type /Pages /Kids [6 0 R ] /Count 1 /Resources << /ProcSet 4 0 R /Font << /F1 8 0 R /F2 9 0 R /F3 10 0 R /F4 11 0 R >> >> /MediaBox [0.000 0.000 612.000 792.000] >> endobj 4 0 obj [/PDF /Text ] endobj 5 0 obj << /Creator (DOMPDF) /CreationDate (D:20250728003134+00'00') /ModDate (D:20250728003134+00'00') /Title (Report 07-2025) >> endobj 6 0 obj << /Type /Page /Parent 3 0 R /Annots [ 12 0 R 14 0 R ] /Contents 7 0 R >> endobj 7 0 obj << /Length 2712 >> stream 0.702 0.800 0.816 rg 34.016 34.016 543.969 723.969 re f 1.000 1.000 1.000 rg 45.266 394.115 521.469 352.619 re f 0.773 0.773 0.773 RG 0.75 w 0 J [ ] 0 d 45.641 394.490 520.719 351.869 re S 0.773 0.773 0.773 rg 61.016 409.865 m 550.984 409.865 l 550.984 410.615 l 61.016 410.615 l f 0.200 0.200 0.200 rg BT 61.016 693.716 Td /F1 14.4 Tf [(WIFI ACCESS VIA EDUROAM)] TJ ET 0.400 0.400 0.400 rg BT 61.016 664.909 Td /F2 9.0 Tf [(Posted on )] TJ ET BT 104.045 664.909 Td /F3 9.0 Tf [(August 04,2021)] TJ ET BT 170.069 664.909 Td /F2 9.0 Tf [( by )] TJ ET BT 184.577 664.909 Td /F3 9.0 Tf [(IT Communications)] TJ ET 0.153 0.153 0.153 rg BT 61.016 637.420 Td /F4 9.0 Tf [(Since the beginning of this year the MatiesWiFi service is no longer available for any staff or students for access to WiFi )] TJ ET BT 61.016 626.431 Td /F4 9.0 Tf [(on campus. Instead you will be required to use eduroam for wireless connections. This change was mainly made to )] TJ ET BT 61.016 615.442 Td /F4 9.0 Tf [(ensure better security. )] TJ ET 0.373 0.169 0.255 rg BT 152.555 615.442 Td /F4 9.0 Tf [(More information.)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 152.555 614.291 m 222.575 614.291 l S 0.153 0.153 0.153 rg BT 222.575 615.442 Td /F4 9.0 Tf [(  )] TJ ET BT 61.016 595.453 Td /F4 9.0 Tf [(To further improve security and comply to eduroam's )] TJ ET 0.373 0.169 0.255 rg BT 273.308 595.453 Td /F4 9.0 Tf [(GEANT)] TJ ET 0.18 w 0 J [ ] 0 d 273.308 594.302 m 304.313 594.302 l S 0.153 0.153 0.153 rg BT 304.313 595.453 Td /F4 9.0 Tf [( guidelines we had to implement a new security certificate. )] TJ ET BT 61.016 584.464 Td /F4 9.0 Tf [(This certificate will lead to better performance and speed up the sign-on process in future.)] TJ ET BT 61.016 564.475 Td /F4 9.0 Tf [(If you connect and sign on to eduroam on a Windows device, depending on the versions, you will be prompted with a )] TJ ET BT 61.016 553.486 Td /F4 9.0 Tf [(messages This will happen only once. Click on )] TJ ET BT 249.584 553.486 Td /F1 9.0 Tf [(Connect)] TJ ET BT 285.584 553.486 Td /F4 9.0 Tf [( and continue working as usual.  Similar messages will appear if )] TJ ET BT 61.016 542.497 Td /F4 9.0 Tf [(you work on devices with Linux or Apple operating systems.)] TJ ET BT 61.016 522.508 Td /F1 9.0 Tf [(NB. Please take note that you need to enter your full sun email address when signing on to eduroam.)] TJ ET BT 61.016 502.519 Td /F4 9.0 Tf [( )] TJ ET BT 61.016 482.530 Td /F4 9.0 Tf [( )] TJ ET BT 61.016 462.541 Td /F4 9.0 Tf [( )] TJ ET BT 61.016 442.552 Td /F4 9.0 Tf [( )] TJ ET 0.400 0.400 0.400 rg BT 61.016 424.063 Td /F2 9.0 Tf [(Posted in:Connectivity,Internet,News,Notices | | With 0 comments)] TJ ET endstream endobj 8 0 obj << /Type /Font /Subtype /Type1 /Name /F1 /BaseFont /Helvetica-Bold /Encoding /WinAnsiEncoding >> endobj 9 0 obj << /Type /Font /Subtype /Type1 /Name /F2 /BaseFont /Helvetica-Oblique /Encoding /WinAnsiEncoding >> endobj 10 0 obj << /Type /Font /Subtype /Type1 /Name /F3 /BaseFont /Helvetica-BoldOblique /Encoding /WinAnsiEncoding >> endobj 11 0 obj << /Type /Font /Subtype /Type1 /Name /F4 /BaseFont /Helvetica /Encoding /WinAnsiEncoding >> endobj 12 0 obj << /Type /Annot /Subtype /Link /A 13 0 R /Border [0 0 0] /H /I /Rect [ 152.5547 614.6092 222.5747 623.7667 ] >> endobj 13 0 obj << /Type /Action /S /URI /URI (https://blogs.sun.ac.za/it/en/2020/11/matieswifi-discontinued-at-the-end-of-2020/) >> endobj 14 0 obj << /Type /Annot /Subtype /Link /A 15 0 R /Border [0 0 0] /H /I /Rect [ 273.3077 594.6202 304.3127 603.7777 ] >> endobj 15 0 obj << /Type /Action /S /URI /URI (https://eduroam.org/eduroam-and-geant/) >> endobj xref 0 16 0000000000 65535 f 0000000008 00000 n 0000000073 00000 n 0000000119 00000 n 0000000305 00000 n 0000000334 00000 n 0000000472 00000 n 0000000561 00000 n 0000003325 00000 n 0000003437 00000 n 0000003552 00000 n 0000003672 00000 n 0000003780 00000 n 0000003908 00000 n 0000004041 00000 n 0000004169 00000 n trailer << /Size 16 /Root 1 0 R /Info 5 0 R >> startxref 4259 %%EOF Notices « Informasietegnologie
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Notices

Safelinks protecting you against phishing

Thursday, October 8th, 2020

 In January 2020 Information Technology activated a preventative security tool called Safe Links to protect all staff and students from email phishing attempts.

You might have noticed that some of the links in your emails suddenly started displaying a very long link which starts with https://eur03.safelinks.protection.outlook.com/ followed by the rest of the web link. This is an extra obstacle built in to our Microsoft security features which checks if a site has been listed as dangerous and prevents you from clicking on it. If you do click on it, you will see the following warning:

Definition of Safe Links

“Safe Links is a feature in Office 365 Advanced Threat Protection that provides URL scanning and rewriting of inbound email messages in mail flow, and time-of-click verification of URLs and links in email messages and other locations. Safe Links scanning occurs in addition to the regular anti-spam and anti-malware protection in inbound email messages in Exchange Online Protection (EOP). Safe Links scanning can help protect your organisation from malicious links that are used in phishing and other attacks.”  

With this added feature we eliminated some of the risk facing staff and students when it comes to phishing and other security attacks from hackers. However, this does not mean you shouldn’t still be vigilant when you open an email.

Familiarise yourself with the basic tell-tale signs of a phishing email. Think before you click on a link or open an attachment. Information Technology can only protect you up to a point, the rest is your responsibility – this is especially true in these times when you work from home.

 

 

Skype now more limited

Thursday, October 8th, 2020

In a previous article we’ve mentioned that Microsoft will no longer use TLS 1.0 and 1.1 after 15 October 2020 and that they will move over to TLS 1.2 for better security.

After the deprecation of TLS 1.0 and 1.1 on 15 October, Skype for Business will no longer show your Free/Busy presence and you will also not be able to use the address book. 

We advise that you Microsoft Teams for collaboration and chat features which were previously available in Skype for Business.

Staff who use the Skype for Business application for their office phone number will still have to use Skype for Business to make and receive external PSTN (Telkom, Cell phone) calls.  This functionality will be moved to Teams as soon as possible and users will be contacted in this regard.

Error reporting FAQs

Wednesday, October 7th, 2020

How do I report an IT problem, request or enquiry?

Option 1
Log a service request on our ICT Partner Portal
 with the following information:

1. Description of problem
2. Telephone number
3. Room Number
4. Department and building
5. Asset number of computer, laptop, printer, etc.

Requests will be logged automatically and reference number sent via email.

For video instructions on how to log a request on the ICT Partner Portal, click here. More information on our Service Catalogue.

Option 2
Contact the IT Service Desk – 021 808 4367

We require username and asset number in order to assist OR leave a voicemail message.


How do I follow up on the IT request I have logged?

Whether you have called the IT Service Desk at 0218084367, sent an email to help@sun.ac.za or logged a request via the ICT Partner Portal at https://servicedesk.sun.ac.za you can do the following:

  1. Log in at https://servicedesk.sun.ac.za with your username and password.
  2. Select: Requests, My requests. The status of all the requests that you have raised will be displayed.

How do I follow up if I sent an email to help@sun.ac.za?

If you send an email to help@sun.ac.za it automatically logs a request on the IT Service Portal. You can check on the status of your request as follows:

  1. Log in at https://servicedesk.sun.ac.za with your username and password.
  2.  Select: Requests, My requests. The status of all your requests will be displayed.

How do I follow up on a request I reported by calling the IT Contact Centre?

If you call the IT Contact Centre, the service agent will log a request on your behalf on the IT Service Portal. You can check on the status of your request as follow:

  1. Log in at https://servicedesk.sun.ac.za with your username and password.
  2. Select: Requests, My requests. The status of all your requests will be displayed.

Can you follow up on a request emailing help@sun.ac.za again?

If your request have already been logged and you have a reference number, please do not send another email to help@sun.ac.za. This will log a second, duplicate request which will only clog up the system and cause confusion. The same goes for replying to emails from help@sun.ac.za. Rather click on the request number and add your comment on the system.


How do I add a comment to my request?

  1. Log in at https://servicedesk.sun.ac.za with your username and password.
  2. Select: Requests, My requests. The status of all the requests that you have raised will be displayed.
  3. Click on the reference number of a request to see its details.
  4. Type your comment in the text box and click on Add. The comment will be added to the request. You can also add screen shots for clarification

What does the different status options mean?

WAITING ON SUPPORT =you are waiting for a response / feedback from IT regarding your request.

WAITING ON CUSTOMER =IT is waiting on a response / feedback from you regarding your request.

IN PROGRESS = your request is being attended to.

ESCALATED =your request is escalated for further investigation.

RESOLVED =your request has been resolved.

CLOSED = your request has been closed.

 

 

Outlook public folders no longer available

Wednesday, October 7th, 2020

Since the end of November last year December public folders are no longer be an available functionality for staff. If you are still using public folders in Outlook to schedule meetings, for example, we recommend that you switch to alternative solutions.

What are public folders?

Public folders are designed for shared access and provide an easy and effective way to collect, organise, and share information with other people in your work group or organisation. 

Public folders are available in the following Outlook clients:

  • Outlook on the web (formerly known as Outlook Web App) for Exchange 2016 or later

  • Supported versions of Outlook for Exchange server.

  • Outlook for Mac 2016 and Outlook for Mac for Office 365.

What does this mean for me?

Although public folders were generally used at the university we now have alternatives which fulfil the same function possibly even better. If you are still using the public folders, depending on what you use it for, we would suggest that you enquire with the IT Service Desk regarding an alternative solution.

What are the alternative solutions?

Room or venue bookings can be facilitated by requesting the creation of a Resource Mailbox. For group collaboration, a team within MS Teams would be suitable for that use case as it allows members of the team to collaborate on documents and keep track of communication within the team.

[ARTICLE BY BRADLEY VAN DER VENTER]

Phasing out of generic IT email addresses

Wednesday, October 7th, 2020

Until now we have used a selection of generic email addresses for enquiries from staff and students. In previous years these mailboxes were attended to manually, but in recent years, with the implementation of the ICT Partner Portal, they have been set up to automatically log a request.

For example, if you emailed quote@sun.ac.za to enquire about hardware components, your email would automatically log a request for information on your name on our platform. Likewise, if you emailed help@sun.ac.za to contact the IT Service Desk, it would log a request on your name. 

However, soon this will no longer be the case. These generic addresses will be phased out gradually and the only way of requesting a service or information will be to log a request on the ICT Partner Portal. (Also see our FAQs on logging a request)

Above mentioned applies to the following email addresses:

help@sun.ac.za
helpinfo@sun.ac.za
software@sun.ac.za
quote@sun.ac.za
student@sun.ac.za
telecom@sun.ac.za
students@sun.ac.za
itkursus@sun.ac.za
ittd@sun.ac.za
portalhelp@sun.ac.za
pbk@sun.ac.za
csirt@sun.ac.za
soc@sun.ac.za
ithub@sun.ac.za

If you have any enquiries please log a request on our ICT Partner Portal.

 

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