%PDF-1.3 1 0 obj << /Type /Catalog /Outlines 2 0 R /Pages 3 0 R >> endobj 2 0 obj << /Type /Outlines /Count 0 >> endobj 3 0 obj << /Type /Pages /Kids [6 0 R 15 0 R ] /Count 2 /Resources << /ProcSet 4 0 R /Font << /F1 8 0 R /F2 9 0 R /F3 10 0 R /F4 11 0 R >> /XObject << /I1 14 0 R >> >> /MediaBox [0.000 0.000 612.000 792.000] >> endobj 4 0 obj [/PDF /Text /ImageC ] endobj 5 0 obj << /Creator (DOMPDF) /CreationDate (D:20250718221157+00'00') /ModDate (D:20250718221157+00'00') /Title (Report 07-2025) >> endobj 6 0 obj << /Type /Page /Parent 3 0 R /Annots [ 12 0 R ] /Contents 7 0 R >> endobj 7 0 obj << /Length 2724 >> stream 0.702 0.800 0.816 rg 34.016 34.016 543.969 723.969 re f 1.000 1.000 1.000 rg 45.266 77.876 521.469 668.858 re f 0.773 0.773 0.773 rg 0.773 0.773 0.773 RG 45.266 746.734 m 566.734 746.734 l 565.984 745.984 l 46.016 745.984 l f 566.734 746.734 m 566.734 77.876 l 565.984 77.876 l 565.984 745.984 l f 45.266 746.734 m 45.266 77.876 l 46.016 77.876 l 46.016 745.984 l f 0.200 0.200 0.200 rg BT 61.016 693.716 Td /F1 14.4 Tf [(PHISHING SCAM SENT FROM COMPROMISED GOV.ZA ACCOUNT)] TJ ET 0.400 0.400 0.400 rg BT 61.016 664.909 Td /F2 9.0 Tf [(Posted on )] TJ ET BT 104.045 664.909 Td /F3 9.0 Tf [(January 01,1970)] TJ ET BT 173.588 664.909 Td /F2 9.0 Tf [( by )] TJ ET BT 188.096 664.909 Td /F3 9.0 Tf [(David Wiles)] TJ ET 0.153 0.153 0.153 rg BT 61.016 637.420 Td /F4 9.0 Tf [(Please be aware of the following phishing e-mail which is now starting to be sent to university accounts and might be )] TJ ET BT 61.016 626.431 Td /F4 9.0 Tf [(thought to be legitimate especially if the department has dealings with the Gauteng Government.)] TJ ET BT 61.016 606.442 Td /F4 9.0 Tf [(The Subject of the mail is Payment Notification and asks its victims to click on a link to VIEW PROOF OF PAYMENT.)] TJ ET BT 61.016 586.453 Td /F4 9.0 Tf [(Firstly the link is not a gov.za website and government departments do not usually send out e-mails asking you to click on )] TJ ET BT 61.016 575.464 Td /F4 9.0 Tf [(unverified links.)] TJ ET q 478.500 0 0 340.500 61.016 223.766 cm /I1 Do Q BT 61.016 205.975 Td /F4 9.0 Tf [()] TJ ET BT 61.016 185.986 Td /F4 9.0 Tf [(The suspicious mail takes you to a site that asks you to download a file. This file has a encoded script \(malware\) that looks )] TJ ET BT 61.016 174.997 Td /F4 9.0 Tf [(like an ordinary web page that asks you to enter your username,password and your cell number to confirm your details )] TJ ET BT 61.016 164.008 Td /F4 9.0 Tf [(and allow you to view the encrypted PDF file. Of course this malware, now sitting on your PC sends your login details )] TJ ET BT 61.016 153.019 Td /F4 9.0 Tf [(and password to another server overseas controlled by the scammers, which they will)] TJ ET BT 61.016 142.030 Td /F4 9.0 Tf [(then use to break into your account at the university in order to do all sorts of nasty things.)] TJ ET BT 61.016 122.041 Td /F4 9.0 Tf [(So please be very careful, especially in the light of the compromised university accounts that were used earlier this week )] TJ ET BT 61.016 111.052 Td /F4 9.0 Tf [(to launch a phishing attack from within the university.)] TJ ET BT 61.016 91.063 Td /F4 9.0 Tf [(The university is now a very popular target for phishers because they can easily gain access to personnel and student )] TJ ET endstream endobj 8 0 obj << /Type /Font /Subtype /Type1 /Name /F1 /BaseFont /Helvetica-Bold /Encoding /WinAnsiEncoding >> endobj 9 0 obj << /Type /Font /Subtype /Type1 /Name /F2 /BaseFont /Helvetica-Oblique /Encoding /WinAnsiEncoding >> endobj 10 0 obj << /Type /Font /Subtype /Type1 /Name /F3 /BaseFont /Helvetica-BoldOblique /Encoding /WinAnsiEncoding >> endobj 11 0 obj << /Type /Font /Subtype /Type1 /Name /F4 /BaseFont /Helvetica /Encoding /WinAnsiEncoding >> endobj 12 0 obj << /Type /Annot /Subtype /Link /A 13 0 R /Border [0 0 0] /H /I /Rect [ 61.0157 223.7659 539.5157 564.2659 ] >> endobj 13 0 obj << /Type /Action /S /URI /URI (http://blogs.sun.ac.za/it/files/2019/07/gov.jpg) >> endobj 14 0 obj << /Type /XObject /Subtype /Image /Width 805 /Height 573 /ColorSpace /DeviceRGB /Filter /DCTDecode /BitsPerComponent 8 /Length 103193>> stream JFIF``C     C   =%" }!1AQa"q2#BR$3br %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz w!1AQaq"2B #3Rbr $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ?񍦤ɩ9-O6oau;)Z;隷|A٭ޥe}}ճoχw?g:_ +dKyf;ox/Lyupx0̑/|?WG5?eO{),O֝俓l/zls[ۖh[}'$O3 9=VY^h&O5^ݮp[[ o=0澜O ^7ln-/?$}G7(߾c:9火!dy&Tn]OýbXk;˾{m?Kuʴ)}YR U8hhhh@995hh99Phh@995hh99Phi jjI.}wJI{\rPӕKwOI^gKĶyMoTKOY[xu.5/ieDDa>I̥89~x-!kn&O9>O?=X? 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N]8*k;p~z}i~ПZPS Ѩ)kw;phO~/d7vtԋ?WJ7xo h6ZA~ {&^ҏ"KOIJZ((((ź~u?K|~7~ߟ< ooE~SL:O$ 5Jk=$ ]~iW?L(?h3I}=>,o'!~If죒0:9[{ f|Q&$s}}ǵF~v2YXj3Z[Bߗ;p?-q}Z'oUg-ő|+}NʆE5?Ic*2;wܧ/`[\BI0L|+q~;iBi7 =!H3pzD=5։ Yu[.K%#_^ǿz|{C!>״PM]&7(6.!cnQoI~rqVr FVMbxQ!Qÿzo뻫knEswU?BK4ޡo߽\wZMuo;Yklv3'gߣk#)hb~]Nh?/CSW%°h—]^Gy ñ|.>M'EIwt}kQA?t?fv' 5_jf?x⯆&-ȼ7iJBs٢"?؝&{wN^◇|JuX-絻K8t46N oG7z'~(_GCj?r0$O`TI|=bOm &_(/::Mħ>%R3CguAm;3Kz}O^ VM\|r/m__GCiؿ ?':#DtO˜ 0=k^'_??kZp]֌ Db)>3G;OO?֜f,hk~'o?Cj֌WGƿQ ?'QA?t?fW]˾=hֿQ? ?'QA?t?fW}ˏƏƿQ ?'QA?t?fW]ˏƓԏv7 4ñOhx?WsޖQؿ 'SA?t?fϗQA?t?fv7 48~[_o?Chc|(:3GӁQA?t?fv7 48~[_o?Chc|(:3GӁQA?t?fv7 48~[_o?Chc|):3GӁ__??Chb):3Q0W]˼Z0=k^'_??hZp]/wF~ñ~K^'N ~v+Ea$w ^fb!sGU&{oftKa"::#}r^ ӥ6åM4txa?~(/;?mSgeELu2qO<3jG=F)h^H~3O戮xW|7]aafFGMA^o+v/ 4_GCje1G+!<3 :jzl}%Y7"7|"K>xOoOwH,!!͓lW~ Nm ˣv{~5ȎDc|)?:3G;GQ|Jegfj>Xվ-|)u[] Ou>ffϿ >7x?XjZ>d Pó~O_\ðO~(?팳~iva>d?_Z">F-S6?O/V𶛫7zƟB}Fm}$Ͽ+ub':?:3B13sYF2ї$O,1|6^5cґM M#m0z+ CW5ْX!EGKhwgs~)_GCkG^?O_"yqxo̗O{KdyyHQ&ϾWJuahH^'{'_in ncʒ}>R9?Uח嘊8V=j(>((((.mEO $'\n`?K#֍־F?#\?W?fLca,wZ]־E?#\?W?f\}~10G[| Fʹ4zعca,wZ7ZЍsh?#\?ss??Y\| Fʹ4zعca,wZ7ZЍsh?#\?q~>=h=kooCB7UЍshϯ?ۘp=k_oCB7UЍshϯ?ۘppW?foCB7U>n`?K#֍־E?#\?W?f\ca,Z7ZЍsh?#\?1~>=h=kooCB7UЍshϯ?ۘw_oCB7UЍshϯ?ۘw_oCB7UЍshϯ?ۘw_oCB7UЍsh?d}uލ/7* Fʹ4b~>FzЍsh?#\?ss??Y]nw| Fʹ4zعca,{ѻ޾E?#\?W?f\}~10G[_"zއo3G.a>n`?K#nW?foCB7U0_?0%z7{ȿއo3G7*ϯ?ۘw_oCB7UЍsh?d}uލ/7* Fʹ4b~>FzЍsh?#\?ss??Y]nw| Fʹ4zعca,{ѻ޾E?#\?W?fLca,{ѻ޾E?#\?W?fLca,{Ѹzȿއo3G7*_?0%F_#zއo3G.a>n`?K#֍־F?#\?W?f\}~10K#֍־F?#\?W?f\}10K#֍־F?#\?W?f\}10K#֍־F?#\?W?f\}10K#֍־F?#\?W?f\}10G;| Fʹ4zعcaG;| Fʹ4zظs??Y\| Fʹ4zؘs??Y\n77* Fʹ4b_??Y\n77* Fʹ4b_??Y\n77* Fʹ4bcd}szѸzއo3G7*_?0%F_#zއo3G.a>n`?K#֍־F?#\?W?f\}~10G;| Fʹ4zعca,wZ7ZЍsh?#\?ss??YQ.u _*$<)]U-{_-zއo3G&?}0K!?o_ߴ2>)AብѰ!Pyy?E}W #5> 3(O9E endstream endobj 15 0 obj << /Type /Page /Parent 3 0 R /Annots [ 17 0 R 19 0 R 21 0 R 23 0 R 25 0 R ] /Contents 16 0 R >> endobj 16 0 obj << /Length 6410 >> stream 0.153 0.153 0.153 rg 0.773 0.773 0.773 RG 0.702 0.800 0.816 rg 34.016 34.016 543.969 723.969 re f 1.000 1.000 1.000 rg 45.266 358.998 521.469 398.986 re f 0.773 0.773 0.773 rg 45.266 358.998 m 566.734 358.998 l 565.984 359.748 l 46.016 359.748 l f 566.734 757.984 m 566.734 358.998 l 565.984 359.748 l 565.984 757.984 l f 45.266 757.984 m 45.266 358.998 l 46.016 359.748 l 46.016 757.984 l f 61.016 374.748 m 550.984 374.748 l 550.984 375.498 l 61.016 375.498 l f 0.153 0.153 0.153 rg BT 61.016 749.193 Td /F4 9.0 Tf [(accounts as the users are not often aware of the dangers of phishing and are not informed about how to spot them.)] TJ ET 61.016 708.006 m 550.984 708.006 l 550.984 711.006 l 61.016 711.006 l f BT 61.016 721.704 Td /F4 9.0 Tf [()] TJ ET 0.000 0.000 0.000 rg BT 61.016 690.215 Td /F4 9.0 Tf [()] TJ ET BT 63.518 690.215 Td /F4 9.0 Tf [(You can report phishing scams and spam in two ways:?)] TJ ET BT 61.016 670.226 Td /F4 9.0 Tf [()] TJ ET BT 61.016 650.237 Td /F4 9.0 Tf [(1.)] TJ ET BT 68.522 650.237 Td /F1 9.0 Tf [( By reporting it on the ICT Partner Portal.??)] TJ ET 0.000 0.000 0.000 RG 85.866 633.064 m 85.866 633.477 85.696 633.886 85.404 634.178 c 85.113 634.470 84.703 634.639 84.291 634.639 c 83.878 634.639 83.469 634.470 83.177 634.178 c 82.885 633.886 82.716 633.477 82.716 633.064 c 82.716 632.652 82.885 632.242 83.177 631.951 c 83.469 631.659 83.878 631.489 84.291 631.489 c 84.703 631.489 85.113 631.659 85.404 631.951 c 85.696 632.242 85.866 632.652 85.866 633.064 c f BT 91.016 630.248 Td /F4 9.0 Tf [(Go to )] TJ ET 0.373 0.169 0.255 rg BT 91.016 619.259 Td /F4 9.0 Tf [(https://servicedesk.sun.ac.za/jira/servicedesk/customer/portal/6/create/115)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 91.016 618.108 m 388.133 618.108 l S 0.000 0.000 0.000 rg BT 388.133 619.259 Td /F4 9.0 Tf [(.??)] TJ ET 0.000 0.000 0.000 RG 85.866 611.086 m 85.866 611.499 85.696 611.908 85.404 612.200 c 85.113 612.492 84.703 612.661 84.291 612.661 c 83.878 612.661 83.469 612.492 83.177 612.200 c 82.885 611.908 82.716 611.499 82.716 611.086 c 82.716 610.674 82.885 610.264 83.177 609.973 c 83.469 609.681 83.878 609.511 84.291 609.511 c 84.703 609.511 85.113 609.681 85.404 609.973 c 85.696 610.264 85.866 610.674 85.866 611.086 c f BT 91.016 608.270 Td /F4 9.0 Tf [(Fill in your information and add the email as an attachment. Your request will automatically be logged on the )] TJ ET BT 91.016 597.281 Td /F4 9.0 Tf [(system.?? ??)] TJ ET BT 61.016 577.292 Td /F1 9.0 Tf [(2. By sending an email.??)] TJ ET 85.866 560.119 m 85.866 560.532 85.696 560.941 85.404 561.233 c 85.113 561.525 84.703 561.694 84.291 561.694 c 83.878 561.694 83.469 561.525 83.177 561.233 c 82.885 560.941 82.716 560.532 82.716 560.119 c 82.716 559.707 82.885 559.297 83.177 559.006 c 83.469 558.714 83.878 558.544 84.291 558.544 c 84.703 558.544 85.113 558.714 85.404 559.006 c 85.696 559.297 85.866 559.707 85.866 560.119 c f BT 91.016 557.303 Td /F4 9.0 Tf [(Start up a new mail addressed to )] TJ ET 0.373 0.169 0.255 rg BT 225.080 557.303 Td /F4 9.0 Tf [(csirt@sun.ac.za)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 225.080 556.152 m 289.232 556.152 l S 0.000 0.000 0.000 rg BT 289.232 557.303 Td /F4 9.0 Tf [(.??)] TJ ET 0.000 0.000 0.000 RG 85.866 549.130 m 85.866 549.543 85.696 549.952 85.404 550.244 c 85.113 550.536 84.703 550.705 84.291 550.705 c 83.878 550.705 83.469 550.536 83.177 550.244 c 82.885 549.952 82.716 549.543 82.716 549.130 c 82.716 548.718 82.885 548.308 83.177 548.017 c 83.469 547.725 83.878 547.555 84.291 547.555 c 84.703 547.555 85.113 547.725 85.404 548.017 c 85.696 548.308 85.866 548.718 85.866 549.130 c f BT 91.016 546.314 Td /F4 9.0 Tf [(Use the Title SPAM \(without quotes\) in the Subject.??)] TJ ET 85.866 538.141 m 85.866 538.554 85.696 538.963 85.404 539.255 c 85.113 539.547 84.703 539.716 84.291 539.716 c 83.878 539.716 83.469 539.547 83.177 539.255 c 82.885 538.963 82.716 538.554 82.716 538.141 c 82.716 537.729 82.885 537.319 83.177 537.028 c 83.469 536.736 83.878 536.566 84.291 536.566 c 84.703 536.566 85.113 536.736 85.404 537.028 c 85.696 537.319 85.866 537.729 85.866 538.141 c f BT 91.016 535.325 Td /F4 9.0 Tf [(With this New Mail window open, drag the suspicious spam/phishing mail from your Inbox into the New Mail )] TJ ET BT 91.016 524.336 Td /F4 9.0 Tf [(Window. It will attach the mail as an enclosure and a small icon with a light yellow envelope will appear in the )] TJ ET BT 91.016 513.347 Td /F4 9.0 Tf [(attachments section of the New Mail.??)] TJ ET 85.866 505.174 m 85.866 505.587 85.696 505.996 85.404 506.288 c 85.113 506.580 84.703 506.749 84.291 506.749 c 83.878 506.749 83.469 506.580 83.177 506.288 c 82.885 505.996 82.716 505.587 82.716 505.174 c 82.716 504.762 82.885 504.352 83.177 504.061 c 83.469 503.769 83.878 503.599 84.291 503.599 c 84.703 503.599 85.113 503.769 85.404 504.061 c 85.696 504.352 85.866 504.762 85.866 505.174 c f BT 91.016 502.358 Td /F4 9.0 Tf [(Send the mail.?? ??)] TJ ET BT 61.016 482.369 Td /F4 9.0 Tf [(If you have accidentally clicked on the link and already given any personal details to the phishers it is vitally important that )] TJ ET BT 61.016 471.380 Td /F4 9.0 Tf [(you immediately go to the USERADM page \(either)] TJ ET 0.373 0.169 0.255 rg BT 61.016 460.391 Td /F4 9.0 Tf [(http://www.sun.ac.za/password)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 61.016 459.240 m 185.063 459.240 l S 0.000 0.000 0.000 rg BT 185.063 460.391 Td /F4 9.0 Tf [( or)] TJ ET 0.373 0.169 0.255 rg BT 195.566 460.391 Td /F4 9.0 Tf [(www.sun.ac.za/useradm)] TJ ET 0.18 w 0 J [ ] 0 d 195.566 459.240 m 293.594 459.240 l S 0.000 0.000 0.000 rg BT 293.594 460.391 Td /F4 9.0 Tf [( and change your password immediately.\) Make sure the new )] TJ ET BT 61.016 449.402 Td /F4 9.0 Tf [(password is completely different, and is a strong password that will not be easily guessed, as well as changing the )] TJ ET BT 61.016 438.413 Td /F4 9.0 Tf [(passwords on your social media and private e-mail accounts, especially if you use the same passwords on these )] TJ ET BT 61.016 427.424 Td /F4 9.0 Tf [(accounts. Contact the IT Service Desk if you are still unsure.)] TJ ET 0.153 0.153 0.153 rg BT 61.016 407.435 Td /F4 9.0 Tf [()] TJ ET 0.400 0.400 0.400 rg BT 61.016 388.946 Td /F2 9.0 Tf [(Posted in:Phishing,Security | Tagged:Phishing | With 0 comments)] TJ ET endstream endobj 17 0 obj << /Type /Annot /Subtype /Link /A 18 0 R /Border [0 0 0] /H /I /Rect [ 115.5317 639.0393 115.5317 639.0393 ] >> endobj 18 0 obj << /Type /Action /S /URI /URI (https://servicedesk.sun.ac.za/jira/servicedesk/customer/portal/6/create/115) >> endobj 19 0 obj << /Type /Annot /Subtype /Link /A 20 0 R /Border [0 0 0] /H /I /Rect [ 91.0157 618.4266 388.1327 627.5841 ] >> endobj 20 0 obj << /Type /Action /S /URI /URI (https://servicedesk.sun.ac.za/jira/servicedesk/customer/portal/6/create/115) >> endobj 21 0 obj << /Type /Annot /Subtype /Link /A 22 0 R /Border [0 0 0] /H /I /Rect [ 225.0797 556.4706 289.2317 565.6281 ] >> endobj 22 0 obj << /Type /Action /S /URI /URI (mailto:csirt@sun.ac.za) >> endobj 23 0 obj << /Type /Annot /Subtype /Link /A 24 0 R /Border [0 0 0] /H /I /Rect [ 61.0157 459.5586 185.0627 468.7161 ] >> endobj 24 0 obj << /Type /Action /S /URI /URI (http://www.sun.ac.za/password) >> endobj 25 0 obj << /Type /Annot /Subtype /Link /A 26 0 R /Border [0 0 0] /H /I /Rect [ 195.5657 459.5586 293.5937 468.7161 ] >> endobj 26 0 obj << /Type /Action /S /URI /URI (http://www.sun.ac.za/useradm) >> endobj xref 0 27 0000000000 65535 f 0000000008 00000 n 0000000073 00000 n 0000000119 00000 n 0000000339 00000 n 0000000376 00000 n 0000000514 00000 n 0000000596 00000 n 0000003372 00000 n 0000003484 00000 n 0000003599 00000 n 0000003719 00000 n 0000003827 00000 n 0000003954 00000 n 0000004053 00000 n 0000107416 00000 n 0000107528 00000 n 0000113991 00000 n 0000114119 00000 n 0000114246 00000 n 0000114373 00000 n 0000114500 00000 n 0000114628 00000 n 0000114702 00000 n 0000114829 00000 n 0000114910 00000 n 0000115038 00000 n trailer << /Size 27 /Root 1 0 R /Info 5 0 R >> startxref 115118 %%EOF Security « Informasietegnologie
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External emails not delivered

Thursday, May 6th, 2021

Since Friday, 30 April, many external emails have not been delivered to SU staff and student mailboxes. These messages have been placed under quarantine by Microsoft for security reasons.

The issue was reported to Microsoft earlier this week and is receiving urgent attention from both Microsoft’s engineers as well as our own system engineers. 

We realise that important messages might have been queued and therefore we will release all pending messages tomorrow ((Friday, 7 May) afternoon at 16:00 as a temporary solution to the problem.

Please take note that messages could include spam or phishing emails and you need to be extra careful when dealing with these particular messages.

We apologise for the inconvenience and hope that the situation will be resolved soon. 
Any enquiries regarding this can be logged on the ICT Partner Portal.

Email

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POPIA: How valuable is personal information?

Thursday, April 15th, 2021

Personal information has value—to the individual, to researchers, to the University, and to malicious attackers. The first step towards appropriately securing personal information involves building a proper understanding of the value of the personal information you use for institutional processes and research projects.

The Division for Information Governance has launched an online privacy impact self-assessment tool. The assessment allows you to quickly assess the value of personal information based on legislative definitions and how the information may be abused by malicious users. The assessment results provide further guidance on addressing the risks associated with working with higher value personal information.

For the more complex or higher value institutional processes and research projects, the Division offers facilitated impact assessments. For more details, visit www.sun.ac.za/privacy or contact privacy@sun.ac.za.

Also read our previous article, “Getting ready for the Protection of Personal Information Act”  here.

[Article provided by Division for Information Governance]

Email

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Change your password online

Thursday, February 25th, 2021

In the past, the IT Service Desk was your first stop when you forgot your password (we know, it happens to us too!) or had to change your password. Unfortunately, due to various security risks, as well as the very strict new data protection acts, the Service Desk is no longer allowed to change or reset your password for you. (You can read more about the university’s own Data Privacy Regulation here)

We would like to encourage staff and students to use the Password Selfhelp website in future. We realise that this might be inconvenient, but for your and our own protection, we will have to follow this procedure. 

 The Password Selfhelp website (www.sun.ac.za/password) offers two options: 

  1. Change Password for users who know what their password is and want to change it. 
  2. Reset Password for users who forgot their password. 

To use the online Password Selfhelp, your cellphone number or an alternative email address has to be on the HR records, otherwise, you will not be able to change your password. You can update this information by logging onto SUN-e-HR though the staff portal,  http://my.sun.ac.za or contacting your department’s HR contact person. 

Select the My Profile link – Personal Information

Log on to SUN-e-HR.

Select Basic Details – Update, Other, Personal Email Address 

or

Select  Phone Numbers – Update

During the password change process a PIN code, consisting of 8 numbers, will be SMSed or emailed to the user (depending on which option he/she selected) Please use this PIN to change your password on the self help website. As soon as the password has been changed, the user will be notified by means of SMS or email.

If you have not requested a password change, please notify the IT Service Desk immediately at 808 4367.

IMPORTANT!

If you are working from home you will also need to follow these instructions after you’ve changed your password to ensure that it sync properly across devices and accounts.
Email

Posted in E-mail, Internet, Security | Comments Off on Change your password online

“PLEASE SUPPORT STIAS…” email causes a mail storm

Friday, February 19th, 2021

There is no reason to be worried or concerned about a mail that is being circulated with the subject line starting with “PLEASE SUPPORT STIAS…”

Although it is definitely spam (defined as unsolicited commercial e-mail) it does not appear have any dangerous content and was sent out by a university user to over 300 addresses one of which was the general IT Service Desk email address. Because it was sent to the address which automatically logs service requests the account automatically emailed all the recipients with “Cancellation” e-mails, who then replied, etc. This was no fault on the side of the IT Service desk as it is an automatic process of the Jira logging software that IT uses to track its calls.

This is known as a mail storm in IT jargon when somebody replies to a single e-mail sent to a mailing list and inadvertently replies with a personal message to the entire mailing list leading to a snowball effect or a mail storm. It is like a dog chasing its own tail!

If you receive a mail with the subject line “ICT-338035 FW: PLEASE SUPPORT STIAS – PLAN YOUR NEXT MEETING, WORKSHOP AND OR CONFERENCE WITH US”  or “PLEASE SUPPORT STIAS – PLAN YOUR NEXT MEETING, WORKSHOP AND OR CONFERENCE WITH US” just delete it. 

If you want to take it further and set up a mail filter to delete all mails with that particular Subject, then you can do so. However do not blacklist the sender or report it to the help@sun.ac.za address or it will just perpetuate the spam, and you could block legitimate e-mails from IT or the original sender.

Stay safe out there and thank you to everyone who flagged this email. It is encouraging when we have such observant and enthusiastic users.

[ARTICLE BY DAVID WILES]

 

Email

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Warning: Sextortion scam

Monday, February 1st, 2021
There is a “sextortion” email making the rounds at the moment and with many personnel and students still working andstudying from home, many are concerned about the risks.
 
“The device has been successfully hacked” is a new ‘sextortion’ email scam for 2021. This email scam, like most sextortion scams, relies on “social engineering”, a process through which the scammers induce shame, panic or guilt. The scammers (the authors of the email) claim that they obtained material compromising the user (because of a computer hack, email account hack, router hack, etc) and threaten to publish it if the ransom is not paid. None these claims are true in any way; they are just deception.
 
The “The device has been successfully hacked” email message says that someone successfully hacked the recipient’s device and monitored it for a long time. The hacker claims that this was made possible by a virus installed on the device when the user visited the adult site. Using this virus, the hacker was able to record a video that compromises the user, and gained access to the user’s personal contacts, instant messengers, and social networks. If the recipient pays $1300 in Bitcoin, the hacker promises to delete all the data. Next, the scam email contains the bitcoin address to which the ransom should be transferred. This email is just a sextortion scam, and all the statements are fake. 
 
What to do when you receive the “The device has been successfully hacked” SCAM:

  • Do not panic.
  • Do not pay a ransom.
  • If there’s a link in the scam email, do not click it, otherwise you might unwittingly install malware or ransomware on your computer.
The mail will come from several e-mail addresses, which might very from user to user. Scammers use thousands of “throw-away” e-mail addresses to send out these scams.
 
If you do get such an e-mail use one of the two methods below to report it to IT Cyber Security as soon as possible. This way IT can filter and block the senders

By reporting it on the ICT Partner Portal.​​

Go to https://servicedesk.sun.ac.za/jira/servicedesk/customer/portal/6/create/115. 

Fill in your information and add the email as an attachment. Your request will automatically be logged on the system.​​

If you have accidentally responded to the phisher and already provided them with your personal details, it is vitally important that you immediately go to the USERADM page (either http://www.sun.ac.za/password or www.sun.ac.za/useradm and change your password immediately.)

Make sure the new password is completely different and is a strong password that will not be easily guessed, as well as changing the passwords on your social media and private e-mail accounts, especially if you use the same passwords on these accounts. Contact the IT HelpDesk if you are still unsure.

[ARTICLE BY DAVID WILES]

Email

Posted in E-mail, News, Security | Comments Off on Warning: Sextortion scam

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