%PDF-1.3 1 0 obj << /Type /Catalog /Outlines 2 0 R /Pages 3 0 R >> endobj 2 0 obj << /Type /Outlines /Count 0 >> endobj 3 0 obj << /Type /Pages /Kids [6 0 R ] /Count 1 /Resources << /ProcSet 4 0 R /Font << /F1 8 0 R /F2 9 0 R /F3 10 0 R /F4 11 0 R >> >> /MediaBox [0.000 0.000 612.000 792.000] >> endobj 4 0 obj [/PDF /Text ] endobj 5 0 obj << /Creator (DOMPDF) /CreationDate (D:20250701055937+00'00') /ModDate (D:20250701055937+00'00') /Title (Report 07-2025) >> endobj 6 0 obj << /Type /Page /Parent 3 0 R /Annots [ 12 0 R 14 0 R ] /Contents 7 0 R >> endobj 7 0 obj << /Length 9734 >> stream 0.702 0.800 0.816 rg 34.016 34.016 543.969 723.969 re f 1.000 1.000 1.000 rg 45.266 185.324 521.469 561.410 re f 0.773 0.773 0.773 RG 0.75 w 0 J [ ] 0 d 45.641 185.699 520.719 560.660 re S 0.773 0.773 0.773 rg 61.016 201.074 m 550.984 201.074 l 550.984 201.824 l 61.016 201.824 l f 0.200 0.200 0.200 rg BT 61.016 693.716 Td /F1 14.4 Tf [(HIGH INTERNET COSTS? HERE’S WHY.)] TJ ET 0.400 0.400 0.400 rg BT 61.016 664.909 Td /F2 9.0 Tf [(Posted on )] TJ ET BT 104.045 664.909 Td /F3 9.0 Tf [(September 04,2018)] TJ ET BT 185.585 664.909 Td /F2 9.0 Tf [( by )] TJ ET BT 200.093 664.909 Td /F3 9.0 Tf [(IT Communications)] TJ ET 0.153 0.153 0.153 rg BT 61.016 637.420 Td /F4 9.0 Tf [(Occasionally we receive enquiries regarding seemingly high Inetkey costs, especially from students. Usually, the causes )] TJ ET BT 61.016 626.431 Td /F4 9.0 Tf [(are fairly straight-forward and can be easily prevented. )] TJ ET BT 61.016 606.442 Td /F4 9.0 Tf [(It's very difficult to say what is causing or what the source of the traffic is without actually looking at your Inetkey logs. So, )] TJ ET BT 61.016 595.453 Td /F4 9.0 Tf [(to start, before contacting us about your Inetkey usage, first look at your logs on )] TJ ET 0.373 0.169 0.255 rg BT 380.687 595.453 Td /F4 9.0 Tf [(http://www.sun.ac.za/useradm)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 380.687 594.302 m 501.233 594.302 l S 0.153 0.153 0.153 rg BT 501.233 595.453 Td /F4 9.0 Tf [( and go to )] TJ ET BT 61.016 584.464 Td /F4 9.0 Tf [(the [View Internet Usage] tool and under "View Type" select "Source" and select USER to refresh the display. If you take )] TJ ET BT 61.016 573.475 Td /F4 9.0 Tf [(note of all the IP addresses and see if they are in fact your devices, you will get a better idea of which device is generating )] TJ ET BT 61.016 562.486 Td /F4 9.0 Tf [(the traffic and at which times.)] TJ ET BT 61.016 542.497 Td /F4 9.0 Tf [(Keep in mind that Stellenbosch University has numerous times been rated as having the fastest internet in South Africa. )] TJ ET BT 61.016 531.508 Td /F4 9.0 Tf [(Current speed tests show that the download speed is 95.29 MB per second and an upload speed of 58.12 MB per second. )] TJ ET BT 61.016 520.519 Td /F4 9.0 Tf [(Subsequently, you can easily run up a massive Inetkey bill within minutes.)] TJ ET BT 61.016 500.530 Td /F4 9.0 Tf [(The following are a few potential causes for high Inetkey usage:)] TJ ET 0.153 0.153 0.153 RG 85.866 483.357 m 85.866 483.769 85.696 484.179 85.404 484.471 c 85.113 484.762 84.703 484.932 84.291 484.932 c 83.878 484.932 83.469 484.762 83.177 484.471 c 82.885 484.179 82.716 483.769 82.716 483.357 c 82.716 482.945 82.885 482.535 83.177 482.243 c 83.469 481.952 83.878 481.782 84.291 481.782 c 84.703 481.782 85.113 481.952 85.404 482.243 c 85.696 482.535 85.866 482.945 85.866 483.357 c f BT 91.016 480.541 Td /F4 9.0 Tf [(Windows 10 updates that cannot easily be switched off with traditional means. )] TJ ET BT 404.162 480.541 Td /F1 9.0 Tf [(However, if the device is on the )] TJ ET BT 91.016 469.552 Td /F1 9.0 Tf [(SU network and set up to receive updates from IT's WSUS server, updates will be downloaded locally and )] TJ ET BT 91.016 458.563 Td /F1 9.0 Tf [(not run via Inetkey.)] TJ ET 85.866 450.390 m 85.866 450.802 85.696 451.212 85.404 451.504 c 85.113 451.795 84.703 451.965 84.291 451.965 c 83.878 451.965 83.469 451.795 83.177 451.504 c 82.885 451.212 82.716 450.802 82.716 450.390 c 82.716 449.978 82.885 449.568 83.177 449.276 c 83.469 448.985 83.878 448.815 84.291 448.815 c 84.703 448.815 85.113 448.985 85.404 449.276 c 85.696 449.568 85.866 449.978 85.866 450.390 c f BT 91.016 447.574 Td /F4 9.0 Tf [(Updates stopping and restarting or not completing. Windows 10 1709 Creative Update is a little under 4Gb.)] TJ ET 85.866 439.401 m 85.866 439.813 85.696 440.223 85.404 440.515 c 85.113 440.806 84.703 440.976 84.291 440.976 c 83.878 440.976 83.469 440.806 83.177 440.515 c 82.885 440.223 82.716 439.813 82.716 439.401 c 82.716 438.989 82.885 438.579 83.177 438.287 c 83.469 437.996 83.878 437.826 84.291 437.826 c 84.703 437.826 85.113 437.996 85.404 438.287 c 85.696 438.579 85.866 438.989 85.866 439.401 c f BT 91.016 436.585 Td /F4 9.0 Tf [(Inetkey being left open on a device that is unattended overnight or during classes.)] TJ ET 85.866 428.412 m 85.866 428.824 85.696 429.234 85.404 429.526 c 85.113 429.817 84.703 429.987 84.291 429.987 c 83.878 429.987 83.469 429.817 83.177 429.526 c 82.885 429.234 82.716 428.824 82.716 428.412 c 82.716 428.000 82.885 427.590 83.177 427.298 c 83.469 427.007 83.878 426.837 84.291 426.837 c 84.703 426.837 85.113 427.007 85.404 427.298 c 85.696 427.590 85.866 428.000 85.866 428.412 c f BT 91.016 425.596 Td /F4 9.0 Tf [(Video streaming from sites not on the firewall exception list. Watching an HD streamed movie during the day and )] TJ ET BT 91.016 414.607 Td /F4 9.0 Tf [(evening can generate 3Gb of data per hour.)] TJ ET 85.866 406.434 m 85.866 406.846 85.696 407.256 85.404 407.548 c 85.113 407.839 84.703 408.009 84.291 408.009 c 83.878 408.009 83.469 407.839 83.177 407.548 c 82.885 407.256 82.716 406.846 82.716 406.434 c 82.716 406.022 82.885 405.612 83.177 405.320 c 83.469 405.029 83.878 404.859 84.291 404.859 c 84.703 404.859 85.113 405.029 85.404 405.320 c 85.696 405.612 85.866 406.022 85.866 406.434 c f BT 91.016 403.618 Td /F4 9.0 Tf [(Using a laptop as a wifi hotspot for a cell phone to save on data costs.)] TJ ET 85.866 395.445 m 85.866 395.857 85.696 396.267 85.404 396.559 c 85.113 396.850 84.703 397.020 84.291 397.020 c 83.878 397.020 83.469 396.850 83.177 396.559 c 82.885 396.267 82.716 395.857 82.716 395.445 c 82.716 395.033 82.885 394.623 83.177 394.331 c 83.469 394.040 83.878 393.870 84.291 393.870 c 84.703 393.870 85.113 394.040 85.404 394.331 c 85.696 394.623 85.866 395.033 85.866 395.445 c f BT 91.016 392.629 Td /F4 9.0 Tf [(Using filesharing protocols like BitTorrent. Remember that uploads and downloads both generate traffic. If you use )] TJ ET BT 91.016 381.640 Td /F4 9.0 Tf [(BitTorrent you are also seeding and will also pay for someone downloading your own files.)] TJ ET 85.866 373.467 m 85.866 373.879 85.696 374.289 85.404 374.581 c 85.113 374.872 84.703 375.042 84.291 375.042 c 83.878 375.042 83.469 374.872 83.177 374.581 c 82.885 374.289 82.716 373.879 82.716 373.467 c 82.716 373.055 82.885 372.645 83.177 372.353 c 83.469 372.062 83.878 371.892 84.291 371.892 c 84.703 371.892 85.113 372.062 85.404 372.353 c 85.696 372.645 85.866 373.055 85.866 373.467 c f BT 91.016 370.651 Td /F4 9.0 Tf [(Syncing files to DropBox.)] TJ ET 85.866 362.478 m 85.866 362.890 85.696 363.300 85.404 363.592 c 85.113 363.883 84.703 364.053 84.291 364.053 c 83.878 364.053 83.469 363.883 83.177 363.592 c 82.885 363.300 82.716 362.890 82.716 362.478 c 82.716 362.066 82.885 361.656 83.177 361.364 c 83.469 361.073 83.878 360.903 84.291 360.903 c 84.703 360.903 85.113 361.073 85.404 361.364 c 85.696 361.656 85.866 362.066 85.866 362.478 c f BT 91.016 359.662 Td /F4 9.0 Tf [(Weak passwords allowing neighbours and friends to share internet connections from adjacent rooms.)] TJ ET 85.866 351.489 m 85.866 351.901 85.696 352.311 85.404 352.603 c 85.113 352.894 84.703 353.064 84.291 353.064 c 83.878 353.064 83.469 352.894 83.177 352.603 c 82.885 352.311 82.716 351.901 82.716 351.489 c 82.716 351.077 82.885 350.667 83.177 350.375 c 83.469 350.084 83.878 349.914 84.291 349.914 c 84.703 349.914 85.113 350.084 85.404 350.375 c 85.696 350.667 85.866 351.077 85.866 351.489 c f BT 91.016 348.673 Td /F4 9.0 Tf [(Passwords being leaked to a friend or partners and then abused at a later stage.)] TJ ET 85.866 340.500 m 85.866 340.912 85.696 341.322 85.404 341.614 c 85.113 341.905 84.703 342.075 84.291 342.075 c 83.878 342.075 83.469 341.905 83.177 341.614 c 82.885 341.322 82.716 340.912 82.716 340.500 c 82.716 340.088 82.885 339.678 83.177 339.386 c 83.469 339.095 83.878 338.925 84.291 338.925 c 84.703 338.925 85.113 339.095 85.404 339.386 c 85.696 339.678 85.866 340.088 85.866 340.500 c f BT 91.016 337.684 Td /F4 9.0 Tf [(Viruses or malware included in BHO that spam and generate traffic. Often compromised e-mail accounts will cause )] TJ ET BT 91.016 326.695 Td /F4 9.0 Tf [(high internet usage, because InetKey and email use the same password.)] TJ ET 85.866 318.522 m 85.866 318.934 85.696 319.344 85.404 319.636 c 85.113 319.927 84.703 320.097 84.291 320.097 c 83.878 320.097 83.469 319.927 83.177 319.636 c 82.885 319.344 82.716 318.934 82.716 318.522 c 82.716 318.110 82.885 317.700 83.177 317.408 c 83.469 317.117 83.878 316.947 84.291 316.947 c 84.703 316.947 85.113 317.117 85.404 317.408 c 85.696 317.700 85.866 318.110 85.866 318.522 c f BT 91.016 315.706 Td /F4 9.0 Tf [(Inetkey accounts being used on multiple devices.)] TJ ET BT 61.016 295.717 Td /F1 9.0 Tf [(If none of these seems to be causing your high Inetkey usage, you can ask Information Technology to investigate )] TJ ET BT 61.016 284.728 Td /F1 9.0 Tf [(your internet usage \(or issues\). If you have a query send a complaint within 14 days to )] TJ ET 0.373 0.169 0.255 rg BT 432.635 284.728 Td /F1 9.0 Tf [(helpinfo@sun.ac.za)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 432.635 283.298 m 516.929 283.298 l S 0.153 0.153 0.153 rg BT 61.016 273.739 Td /F1 9.0 Tf [(. The cost of an enquiry is R200.00 per enquiry. If an error is found, the administrative fee will not be levied.)] TJ ET BT 402.934 253.750 Td /F4 9.0 Tf [([Information supplied by David Wiles])] TJ ET BT 61.016 233.761 Td /F4 9.0 Tf [( )] TJ ET 0.400 0.400 0.400 rg BT 61.016 215.272 Td /F2 9.0 Tf [(Posted in:Internet,Students | Tagged:Inetkey,Internet | With 0 comments)] TJ ET endstream endobj 8 0 obj << /Type /Font /Subtype /Type1 /Name /F1 /BaseFont /Helvetica-Bold /Encoding /WinAnsiEncoding >> endobj 9 0 obj << /Type /Font /Subtype /Type1 /Name /F2 /BaseFont /Helvetica-Oblique /Encoding /WinAnsiEncoding >> endobj 10 0 obj << /Type /Font /Subtype /Type1 /Name /F3 /BaseFont /Helvetica-BoldOblique /Encoding /WinAnsiEncoding >> endobj 11 0 obj << /Type /Font /Subtype /Type1 /Name /F4 /BaseFont /Helvetica /Encoding /WinAnsiEncoding >> endobj 12 0 obj << /Type /Annot /Subtype /Link /A 13 0 R /Border [0 0 0] /H /I /Rect [ 380.6867 594.6202 501.2327 603.7777 ] >> endobj 13 0 obj << /Type /Action /S /URI /URI (http://www.sun.ac.za/useradm) >> endobj 14 0 obj << /Type /Annot /Subtype /Link /A 15 0 R /Border [0 0 0] /H /I /Rect [ 432.6347 283.8952 516.9287 293.0527 ] >> endobj 15 0 obj << /Type /Action /S /URI /URI (mailto:helpinfo@sun.ac.za) >> endobj xref 0 16 0000000000 65535 f 0000000008 00000 n 0000000073 00000 n 0000000119 00000 n 0000000305 00000 n 0000000334 00000 n 0000000472 00000 n 0000000561 00000 n 0000010347 00000 n 0000010459 00000 n 0000010574 00000 n 0000010694 00000 n 0000010802 00000 n 0000010930 00000 n 0000011010 00000 n 0000011138 00000 n trailer << /Size 16 /Root 1 0 R /Info 5 0 R >> startxref 11215 %%EOF Students « Informasietegnologie
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IT HUB closed

Wednesday, June 9th, 2021

The IT HUB has been closed this morning due to a positive COVID case of one of the staff members. 

For urgent issues students can go to their Computer User Areas (CUAs) for assistance or for less urgent problems, log a request on servicedesk.sun.ac.za.

IT HUB will be closed until Friday, but we will monitor the situation and keep you updated. 

Downloading of films and series can be traced and fined

Thursday, May 20th, 2021

With a fast internet connection and unlimited, “free” internet, it’s possible to download movies and series to your heart’s content. Unless you use a pay streaming platform it’s also illegal. Additionally, if you use the university’s network and/or devices it’s also a breach of the university’s Electronic Communications Policy – a policy all students and staff agree to when they annually activate their network access. Therefore your network access can be revoked if you are caught downloading and hosting illegal content.

Up to a few years back television networks and film companies weren’t geared to trace and stop downloading and distribution of illegal movies. It was just too difficult and not cost-effective. This is no longer the case – even in South Africa. Everything you do online can be tracked and traced.  

Information Technology receive regular notifications from companies such as Warner Bros. and Columbia Pictures indicating that illegal, copyrighted material is being downloaded and seeded (distributed) from IP addresses within the university’s network. These emails include the specific IP address which we can trace to the user, the material downloaded and distributed and at which times. When we receive these notifications, we immediately send an email to the user of the address with a written warning. If they do not comply, these companies will take legal action.

The distribution or seeding of copyrighted material without a licence is both a criminal and civil offence in South Africa, even if distribution takes place from BitTorrent. Just because it’s available via a torrent, it doesn’t mean it’s legal.

In South Africa, under the Copyright Law of 1978, you can be sentenced for up to 5 years in prison and a fine of up to R10,000 for each item you distribute. Between 2010 and 2012, 200,000 people have been sued for uploading and downloading copyright material via BitTorrent.

So before you download the latest episode of your favourite series or stream movies from an illegal file sharing site, consider the consequences. There are many legal options to watch media online, from Netflix  to Showmax, so rather be safe and legal.

MORE INFORMATION:

How does BitTorrent and seeding work?

http://en.wikipedia.org/wiki/BitTorrent 

http://www.bittorrent.com/help/guides/beginners-guide

 


Example of a warning letter:

We are writing this letter on behalf of Columbia Pictures Industries, Inc. (“Rights Holder”) who own certain rights under copyright law in the title White House Down.

You are receiving this notice because your Internet account was identified as having been used recently to copy and/or distribute illegally the copyrighted motion pictures and/or television shows listed at the bottom of this notice. This notice provides you with the information you need in order to take immediate action that can prevent serious legal and other consequences. These actions include:

1. Stop downloading or uploading without authorization any motion pictures or TV shows owned or distributed by Rights Holder; and
2. Permanently delete from your computer(s) all unauthorized copies you may have already made of these movies and TV shows.
If this notice is being received by an Internet Service Provider (ISP), please forward the notice to the individual associated with the activities.
The unauthorized distribution or public performance of copyrighted works constitutes copyright infringement under the Copyright Act, Title 17 U.S Code Section 106(3)-(4). This conduct may also violate the Berne Convention for the Protection of Literary and Artistic Works and The Universal Copyright Convention, as well as bilateral treaties with other countries that allow for protection of Rights Holder copyrighted works even beyond U.S borders.
Below is the detail for your reference:
– ————- Infringement Details ———————————-
Title: White House Down
Timestamp: 2013-09-19T23:18:28Z
IP Address: 146.232.***.**
Port: *****
Type: BitTorrent
Torrent Hash: *************************************


 [SOURCE: http://mybroadband.co.za]

 

 

SUNLearn support for students

Thursday, April 1st, 2021

Are you a Matie? Then you use SUNLearn.

Face-to-Face SUNLearn Support for students is now available at the IT Hub on Monday, Wednesday and Friday from 09h00-17h00.

Do you need assistance with:

  • SUNLearn access and log in issues?
  • Basic SUNLearn site navigation?
  • Accessing courses and course materials?
  • Knowing what to expect when your assessments are due?
  • Struggling to submit an assignment or find your Turnitin report?

Then set up an appointment today by sending an email to: angunge@sun.ac.za

We also offer weekly webinars for basic SUNLearn training for students on Tuesday and Friday at 18h00.

To make a booking for individualised SUNLearn assistance and support, please email angunge@sun.ac.za

IT HUB: only by appointment

Wednesday, March 3rd, 2021

All services offered by the IT HUB in the Admin A building – collection of equipment and any type of technical support – are available by prior arrangement only.

If staff need technical support, they need to log a request on the ICT Partner Portal after which they will be contacted by a technician for further arrangements.

Students should make appointments by logging a call at the online service desk in advance. Appointments and rrequests can no longer be logged at the entrance to the IT HUB.

You can also call the IT HUB at 021 8089289, but preferably log a request on the ICT Partner Portal. This can be done as follows:

  1. Log an issue report on the ICT Partner Portal at https://servicedesk.sun.ac.za/
  2. Sign on with your SU username and password.
  3. Select the “ICT Partner Portal” service desk.
  4. Students select the IT HUB option. Staff select the  option depending on the type of issue.
  5.  Fill in the necessary information – if there is an asset number, please include it.
  6.  Add any additional information in the description field.
  7.  Copy any related images, files and emails to the attachment area.
  8.  A staff member will make contact once the report has been logged and schedule an appointment.

Students and staff members who have lost their student/staff cards are the only unscheduled visitors allowed at the IT HUB, and only between 08:30 and 16:00 daily.

 

Laundry, meal and printer quotas closing date

Tuesday, December 1st, 2020

Laundry, meal and printer quotas will be consolidated on Monday 14 December 2020.

Balances for 2020 will be credited against the student accounts. Students will be able to top-up  quota for printing and laundry facilities via Snapscan from Monday 21 December.

For more information contact Sean Davidse at Student Fees.

 

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