%PDF-1.3 1 0 obj << /Type /Catalog /Outlines 2 0 R /Pages 3 0 R >> endobj 2 0 obj << /Type /Outlines /Count 0 >> endobj 3 0 obj << /Type /Pages /Kids [6 0 R 15 0 R ] /Count 2 /Resources << /ProcSet 4 0 R /Font << /F1 8 0 R /F2 9 0 R /F3 10 0 R /F4 11 0 R >> /XObject << /I1 14 0 R /I2 17 0 R >> >> /MediaBox [0.000 0.000 612.000 792.000] >> endobj 4 0 obj [/PDF /Text /ImageC ] endobj 5 0 obj << /Creator (DOMPDF) /CreationDate (D:20250712032229+00'00') /ModDate (D:20250712032229+00'00') /Title (Report 07-2025) >> endobj 6 0 obj << /Type /Page /Parent 3 0 R /Annots [ 12 0 R ] /Contents 7 0 R >> endobj 7 0 obj << /Length 4494 >> stream 0.702 0.800 0.816 rg 34.016 34.016 543.969 723.969 re f 1.000 1.000 1.000 rg 45.266 91.769 521.469 654.965 re f 0.773 0.773 0.773 rg 0.773 0.773 0.773 RG 45.266 746.734 m 566.734 746.734 l 565.984 745.984 l 46.016 745.984 l f 566.734 746.734 m 566.734 91.769 l 565.984 91.769 l 565.984 745.984 l f 45.266 746.734 m 45.266 91.769 l 46.016 91.769 l 46.016 745.984 l f 0.200 0.200 0.200 rg BT 61.016 693.716 Td /F1 14.4 Tf [(MICROSOFT TEAMS PERFORMANCE TIPS)] TJ ET 0.400 0.400 0.400 rg BT 61.016 664.909 Td /F2 9.0 Tf [(Posted on )] TJ ET BT 104.045 664.909 Td /F3 9.0 Tf [(June 07,2021)] TJ ET BT 160.079 664.909 Td /F2 9.0 Tf [( by )] TJ ET BT 174.587 664.909 Td /F3 9.0 Tf [(IT Communications)] TJ ET 0.153 0.153 0.153 rg BT 61.016 637.420 Td /F4 9.0 Tf [(Many SU staff members have experienced lost connections during a Teams meeting or sometimes have technical glitches )] TJ ET BT 61.016 626.431 Td /F4 9.0 Tf [(such as poor or broken voice connections. With this short article, we provide some tips to ensure that your next Teams )] TJ ET BT 61.016 615.442 Td /F4 9.0 Tf [(meeting has minimum disruptions. The tips are split into three categories:)] TJ ET BT 78.360 595.469 Td /F4 9.0 Tf [(1.)] TJ ET BT 91.016 595.453 Td /F4 9.0 Tf [(Good practices)] TJ ET BT 78.360 584.480 Td /F4 9.0 Tf [(2.)] TJ ET BT 91.016 584.464 Td /F4 9.0 Tf [(Preparing for a trouble-free meeting)] TJ ET BT 78.360 573.491 Td /F4 9.0 Tf [(3.)] TJ ET BT 91.016 573.475 Td /F4 9.0 Tf [(Steps to take if you experience a poor connection)] TJ ET BT 61.016 553.486 Td /F1 9.0 Tf [(The good practices include:)] TJ ET BT 78.360 533.513 Td /F4 9.0 Tf [(1.)] TJ ET BT 91.016 533.497 Td /F4 9.0 Tf [(Regularly shut down and restart your PC at least once a day. The shut down and restart cleans the PC of )] TJ ET BT 91.016 522.508 Td /F4 9.0 Tf [(processes taking up resources. A good habit is to shut down at the end of the workday, and start fresh in the )] TJ ET BT 91.016 511.519 Td /F4 9.0 Tf [(morning.)] TJ ET BT 78.360 500.546 Td /F4 9.0 Tf [(2.)] TJ ET BT 91.016 500.530 Td /F4 9.0 Tf [(Regularly run updates, ensuring that the operating system and applications are up to date. This should happen )] TJ ET BT 91.016 489.541 Td /F4 9.0 Tf [(almost automatically on University owned PCs.)] TJ ET BT 78.360 478.568 Td /F4 9.0 Tf [(3.)] TJ ET BT 91.016 478.552 Td /F4 9.0 Tf [(Regularly run virus checks.)] TJ ET BT 61.016 458.563 Td /F1 9.0 Tf [(Preparing for a trouble-free meeting - especially important if you are the host or presenter for a meeting:)] TJ ET BT 78.360 438.590 Td /F4 9.0 Tf [(1.)] TJ ET BT 91.016 438.574 Td /F4 9.0 Tf [(Close all unnecessary applications.)] TJ ET BT 78.360 427.601 Td /F4 9.0 Tf [(2.)] TJ ET BT 91.016 427.585 Td /F4 9.0 Tf [(Test if you have sufficient Internet bandwidth available. You can do this by running an Internet bandwidth test at )] TJ ET 0.373 0.169 0.255 rg BT 91.016 416.596 Td /F4 9.0 Tf [(Speedtest by Ookla - The Global Broadband Speed Test)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 91.016 415.445 m 316.637 415.445 l S 0.153 0.153 0.153 rg BT 316.637 416.596 Td /F4 9.0 Tf [(. )] TJ ET BT 91.016 405.607 Td /F4 9.0 Tf [(For voice only and sharing images you need less than one MB/second. 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If you share your Internet with other users \(e.g. at home\), ensure that the others know and do not hog the Internet )] TJ ET BT 61.016 729.204 Td /F4 9.0 Tf [(connection. \(e.g. do not play video, stream content, run updates\).)] TJ ET BT 61.016 718.215 Td /F4 9.0 Tf [(Turn the camera off and use audio only if the speed test or PC resources tests did show limitations.)] TJ ET BT 61.016 698.226 Td /F4 9.0 Tf [(6. If you are the host or presenter and have doubts about your Internet connection, rather work from your office on campus )] TJ ET BT 61.016 687.237 Td /F4 9.0 Tf [(where you are unlikely to run into limitations. Use Ethernet \(a cable connection to your router\) rather than Wi-Fi if you have )] TJ ET BT 61.016 676.248 Td /F4 9.0 Tf [(Ethernet available.)] TJ ET BT 61.016 656.259 Td /F4 9.0 Tf [(7. Have a second device with Microsoft Teams as a standby, e.g. a mobile phone with an LTE data connection. Practice )] TJ ET BT 61.016 645.270 Td /F4 9.0 Tf [(switching devices so that you are familiar with how it works before you host a meeting.)] TJ ET BT 61.016 625.281 Td /F1 9.0 Tf [(Steps to take if you experience a poor connection:)] TJ ET BT 78.360 605.308 Td /F4 9.0 Tf [(1.)] TJ ET BT 91.016 605.292 Td /F4 9.0 Tf [(Turn the camera off if it was on.)] TJ ET BT 78.360 594.319 Td /F4 9.0 Tf [(2.)] TJ ET BT 91.016 594.303 Td /F4 9.0 Tf [(Turn off incoming video: \(last item under the three dots menu\).)] TJ ET BT 91.016 583.314 Td /F4 9.0 Tf [(You will still be able to see shared screens and comments.)] TJ ET q 129.000 0 0 225.000 61.016 347.116 cm /I2 Do Q BT 61.016 329.325 Td /F4 9.0 Tf [(3. Switch to another device as a last resort, for example MS Teams on your mobile phone or tablet.)] TJ ET 0.400 0.400 0.400 rg BT 61.016 310.836 Td /F2 9.0 Tf [(Posted in:Communication,News,Tips,Training | | With 0 comments)] TJ ET endstream endobj 17 0 obj << /Type /XObject /Subtype /Image /Width 172 /Height 300 /ColorSpace /DeviceRGB /Filter /DCTDecode /BitsPerComponent 8 /Length 5993>> stream JFIFC    !'"#%%%),($+!$%$C   $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$,A!12AQqSa"BRTs#35$bdr/!RSaQ12"4qr ?_+?+?+?+?+?+?+?+?+?+?+?+?+?+?+?+?+?+?+?+?+?+?tLaa|6 oSAUG^٭v/5"慲N sV#A +q0(**gm7AH\H%̈́b4:Y*HACn:6At66 y hN\O nj>0bsAp#RCAa-1Ҙ!PW-p b"5-El킖 g1;Y  S YصM,Un~b[셁TWxӖ5aËEqJ+ #|p1͍\Xf-P3l7>S("b5l*HhZoѓhh@A?d{M>j1)`Jw׺ ssAUTSF衒B? öow:q fg - eߴ>kejP3 hus|o;~~~gUgΨ#:x3Ψ#:x3 44V=^7c9X]n=kq>OhSk4(1lF6- Xn T uf])RXwL|iP>](Z-?뿖euO2:AQ6xKA`qm=M~8br5*Xf5-K)a|I&RHXVLRKRȡnc,ִo"=i p͐0Y ; RL2,DNas.z}Īil5C$AMPˇTy85n4">k@P.zM|gYh,pds8-ptd\~Md$-6sÿ(=Jχ,=؃U6: qsXIԒY _*/_Ոÿ WbU|⪺vHME *A s[@O@N&RN GL/xNam 'Xmo5"[l9]s-= @@@@@@@@A"ݐzL#>r|,wn(8 ZؕMa1<ۃm,èZsqjuU3PGFvmk|AA)o`.}ݐyr$Qq {IkID5Ťn ؄:i^,^P4A!#=\PhoPa.7vAjبC\yZna&k^#IIS[쑄͙\ }Z)RSX+l ٚ#lli (`^o٦bX%11f /F6A=< @G潷t+j~ZIIC43"q$w}R @@@@@@@@A"ݐ^3((ڴt: MVWAN4BG{\0mA} sh'~v1౥m6c-Emqq{ sch..`IQg1`8PN56$=ѽiA A(˅4A 6a\mmG1zbUtՎg2ļoz j :S}AvUfX o ?iq8ev_6kr: I`2: QQ%TO3I![yAcܠ \ntJ2i㨖ϙlQn@믶O l*,ѯ˥0 *f103Fc뛑˒ > G8/ 68_K{ČF3Sw\:| v |kc " A(&[ub5fbbbbbboPa.7vAwAM_l8(Pê<䴍htf:W2wN\B=WM$C3_h+HwdG312Ge#ˋr71mPZ\Ѽ@Tr$QqKE笧|ulC~]jmƫ1s쑍6#3r\MDp)!vakuid;A CۂC@XCl~k4K ?hFXn] r A(^BBBBBBBBBBB A(kjYl6N#H&/avA4pAq&ɲ107}۽kHctcs;RԏVTucܠ \n L$\I$rNAE` @@@dacܠ \nIMP:ZgJK-A,f1qQM |Qr'oAhgfY=-fm7)$^j:x^*=ο>V%M,2C9 8ZZWgMaÙ$7yc7 {>3z@Ѿ L{ }Kd8X|q"s^6 Sb%ϩN` @I НU |,(3kCA[Oq~H*V? 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MFA – Everything you need to know

Friday, October 13th, 2023

Cybersecurity Awareness Month takes place during October each year. The theme for 2023 is “Secure Our World”. With this blog post, our focus is on Multi-Factor Authentication (MFA), which adds an extra layer of protection to your accounts, making it harder for hackers to get in. 

What is MFA?

Multi-Factor Authentication adds a second layer of security to your account to ensure that your account stays safe, even if someone else knows your password. This will mean that, for certain services, including Microsoft Outlook, Teams, etc. you will be prompted to provide more information in order to authenticate your identity as a Stellenbosch University student or staff member.

What are the benefits of MFA?

  • MFA improves the University’s security by adding another layer an intruder would have to penetrate.
  • MFA protects your University identity by ensuring no one else can act on your behalf even if your password has been compromised.
  • MFA safeguards you against security attacks.
  • With implementing MFA your information is protected which is one of the ways to increase the University’s reputation and trustworthiness.

Which authentication method is recommended?

The Microsoft Authenticator application can be downloaded from the Google Play Store (Android devices) and the App Store (Apple devices). Here’s a guide on how to set up Microsoft Authenticator: How to set up Microsoft Authenticator (1)

WATCH: A helpful guide on MFA

Be aware. Be secure. Be cyber smart.

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Computer Literacy and Digital Literacy – not the same thing

Wednesday, June 7th, 2023

Computer and Digital Literacy are two separate things, but they go together. For us to be effective, responsible technology users, we need to have both. In this article we explore the difference between these two concepts, and why it is important to develop digital literacy skills.

What is computer literacy?

Computer literacy is defined as the knowledge and ability to use computers and related technology efficiently, with skill levels ranging from elementary use to computer programming and advanced problem solving. Those who are computer literate have the ability to perform basic tasks on the computer. For example, switching on your computer, knowing how to access the internet, navigating a browser, and operating software systems, and completing any other tasks that make it possible to do your job.

What is digital literacy?

Digital literacy is the ability to navigate our digital environment using reading, writing, critical thinking and technical skills. It’s about using technological devices such as a smartphone, laptop or tablet, to find, evaluate and communicate information. So, digital literacy goes beyond computer literacy because it gives individuals the power to connect around the world. 

Why is digital literacy important?

Digital literacy skills are essential for participating in the modern economy. Digital literacy can play a powerful role in helping people connect, learn, engage with their community, and create more promising futures. Simply reading articles online does not address digital literacy, so it is important for everyone to understand the variety of content and possibilities that are accessible online.

  • Efficient Communication: Digital literacy improves communication that creates a more efficient workflow. It allows employees to communicate with each other through various platforms, such as email, instant messaging, video conferencing, and social media.
  • Enhances Problem-Solving Skills: With digital literacy, employees can access vast amounts of information through the internet, which allows them to research solutions to complex problems, find relevant data, and make informed decisions.
  • Increases Efficiency: Digital tools such as automation, online collaboration platforms, and project management software can increase efficiency in the workplace.
  • Improves Creativity: Digital literacy can also foster creativity in employees by providing access to various digital tools that can unleash their creative potential and produce high-quality content.
  • Better Time Management: Digital literacy can help employees manage their time more effectively.
  • Online Security: Digital literacy skills help individuals understand the importance of securing their online information and the potential risks of cyber-attacks.
  • Artificial Intelligence (AI): Digital literacy skills are crucial for leveraging AI’s benefits.
  • Big Data: Digital literacy skills have become essential for individuals to interpret and analyse vast amounts of data effectively.
  • Social Media: Digital literacy skills are essential for using social media safely and responsibly. It enables individuals to identify potential risks associated with social media.

Start your digital literacy pathway

With the Microsoft Digital Literacy classes, you can gain skills needed to effectively explore the internet. 

Sources:

YOTTABYTE

LinkedIn

Microsoft

Futurelab

SU IT Digital Literacy in a nutshell

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Email security

Friday, March 31st, 2023

Phishing and Report Message

View a PDF here: Phishing and Report Message Infographic

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Stop waiting and start updating

Friday, March 31st, 2023

Why Windows Updates are crucial for your device’s health

This article was compiled by Elnita Jacobs, Computer Technician 1: IT General Support Services, and Bradley van der Venter, Senior Configuration Specialist: IT General Support Services.

In today’s world with the ever-changing threat landscape, keeping our devices up to date is essential for ensuring they run smoothly and securely. Windows Updates is one of the most critical updates we need to keep up with. 

Windows Updates visual

 

1 – The Importance

Firstly, let’s talk about why installing Windows Updates is so important. These updates are designed to fix bugs and vulnerabilities in the operating system, improve performance, and add new features. This means that by installing updates, you can keep your device running smoothly and securely and take advantage of new features that Microsoft releases. Windows Updates can also help to protect your device from malware and other security threats, making them a critical part of your device’s overall security.

2 – “Patch Tuesdays”

It’s also worth noting that Windows Updates are typically released on the second Tuesday of every month, known as “Patch Tuesday”. This means that by default, Windows Updates are enabled to install automatically, and you can expect your device to receive updates shortly after this date each month. Additionally, if you fail to restart your device after updates have been installed, Windows will force a restart after seven days to ensure compliance. 

Please note that this is not enforcement from Stellenbosch University (SU) but from Microsoft. 

This is important to keep in mind, as it ensures that your device stays up-to-date and secure, even if you forget to restart after installing updates. For example, suppose you restart your device immediately after updates are installed. In that case, you minimise the risk of, for example, being in a meeting and then Windows notifying you that it will restart in approximately 20 minutes. 

This will only happen if you haven’t restarted your device for more than seven days after installing the Windows Updates. 

3 – The Consequences

Now, let’s consider the consequences of failing to install Windows Updates. First, when you fail to update and restart your device, you leave it vulnerable to security threats. Hackers can exploit the operating system’s vulnerabilities to gain access to your device and steal sensitive information such as passwords and financial data. Malware can also infect your device, causing it to slow down, crash, or render unusable. Additionally, failing to update your device can result in poor performance, as bugs and other issues can accumulate over time, making it harder to use your device efficiently.

One of the most significant risks of not updating your device is the possibility of data loss. If your device becomes infected with malware or crashes due to bugs, you may lose important data such as documents, photos, and videos. This can be devastating, particularly if you have not backed up your data. Additionally, if you use your device for work, you may risk losing valuable business data, which can be catastrophic for your business.

4 – The Solution

What can you do to ensure that you are keeping your device up to date? The simplest solution is to enable automatic updates on your device (Stellenbosch University Windows Asset devices joined to the domain have this enabled by default). This will ensure that your device receives updates as soon as they become available without any effort on your part. Alternatively, you can manually check for updates by going to the Windows Update in the Settings option on the Start Menu. Restarting your device regularly after installing updates is also important, as this ensures that they are fully installed and can take effect.

In conclusion, installing Windows Updates is crucial for ensuring your device runs smoothly and securely. By keeping your device up to date, you can take advantage of new features, improve performance, and protect yourself from security threats. Failing to update and restart your device for updates can lead to poor performance, data loss, and security vulnerabilities. So, ensure you enable automatic updates or manually check for updates regularly, and always restart your device after installing updates.

Reference:

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Something’s Phishy…

Monday, October 24th, 2022

 

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