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servicenow

ServiceNow is ready to use

Friday, April 21st, 2017

Information Technology (IT) recently implemented ServiceNow, a new request and incident logging system for SU staff and students.

Our first step was to register all staff on the system. If you haven’t done this yet, please go to www.sun.ac.za/infoteg, click on Register for ServiceNow and log in. Once logged in, you are automatically registered.

ServiceNow is ready for you to use. We’d like to encourage you to use the Self Service function as much as possible to save you time and improve IT services. It can be used to:

1. log IT related incidents or requests,
2. track the progress of your requests,
3. get quotes on IT hardware and related items and
4. find IT related information.

FAQS

1. Who needs to register for ServiceNow?
All staff and students have to register if you want to use this powerful tool.
2. How do I register?
Follow the link and log in with your SU username and password.
3. How do I log an incident? Click here.
4. How do I log a request? Click here.
5. How do I track my incidents and requests? Click here.

If you still have questions after you’ve registered, please contact the IT Service Desk at 021 808 4367.

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Register for ServiceNow

Wednesday, April 5th, 2017

Information Technology (IT) will soon implement ServiceNow, a new request logging system for all SU staff and students. However, to register you need to follow a simple registration process. Please go to www.sun.ac.za/infoteg and click on the Register for ServiceNow button.

ServiceNow is a one-stop service to keep track of all your IT related requests. This multi-functional platform will enable us to streamline services for our clients, ensuring greater efficiency.

With ServiceNow, you or someone on your behalf, can submit your request online within seconds. You can log incidents, request IT services, search a knowledge base, and track progress on your requests. All these functions can be performed from any type of device, at any time, on a web-based IT self-service portal or Android or iPhone app.

Please take note that this process is only to register. After you logged in, you can close the web page again. We ask that you try not to log any requests, as we want to give everybody a chance to register before going live. When the registration process of users has been completed, we will notify you via e-mail and newsletter and you can start using the system.

If you have any questions, please contact the IT Service Desk at 021 808 4367 or help@sun.ac.za.

 
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