Sedert Augustus het ons `n e-pos aan sommige kampusgebruikers gestuur oor `n opgradering wat vereis word vir rekenaars met Windows 7 (sien onder).

Indien jy ‘n e-pos ontvang het van “IT – Algemene Navrae – General Enquiries” met die onderwerp “Windows 7 Service Pack 1 – Weekend rollout”, hoef jy nie bekommerd te wees dat dit een van die vele gevalle van “phishing” of gemorspos is nie. Ons is wel vanaf Augustus tot Oktober besig om rekenaars met Windows 7 op te gradeer met `n kritiese Service Pack. 

Die e-pos dien slegs as kennisgewing en al wat van jou verwag word, is slegs om nie jou rekenaar af te skakel op die datums wat verskaf word in die e-pos nie. 

Indien jy nie `n e-pos ontvang het nie, beteken dit dat jou rekenaar op datum is met die nuutste program-opdaterings en geen verdere aksie word van jou verlang nie. Vir enige verdere navrae, skakel gerus die IT Dienstoonbank by 808 4367.

VOORBEELD VAN DIE E-POS

ITUS – Stellenbosch University – critical update

August – October 2013

The When:

• If your workstation is a desktop PLEASE ENSURE THAT YOU DO NOT SWITCH IT OFF TOMORROW. 
  You may lock it or log off, but please do not switch the PC off this weekend (tomorrow) – once you leave the office at the end of the day.
  Please make sure to save and close your work (e.g. open word documents, etc.) before you leave.

The Who:

• ITUS has found that your version of Windows 7 requires a critical update: “Service Pack 1”.
  Please read this email thoroughly!

The What:

• As your computer forms part of our SUN network and is an asset of the University of Stellenbosch, it is crucial to keep your computer updated and secure.  ITUS will be engaging in a campus wide rollout of this “Windows 7 Service Pack 1” to all computers that require it.

The How:

• ITUS will be utilising an automated process to update your Windows 7. The automated process will target a few computers at a time starting tomorrow evening at 19h00 and will be completed before Sunday at 19h00.
• If you find yourself working on the office computer this weekend, this is what you could expect :
  This process will download and execute the installation of the update, automatically. These actions will execute in the background as not to interfere with your working experience.  However, at completion of the said installation, a computer “Restart” is necessary. This will also be an automatic action.

1. 1.       You will be notified via a pop-up, after which the computer will restart. This is pop-up will act as a countdown, to allow you to save any work if needed. This allows you 2 minutes to save your work or to send that last email! J
2. Please note the restart is mandatory and cannot be undone.
3. After the restart, the final stage of the installation will commence. This might include, but is not limited to, flickering of the screen, rebooting once, displaying the progress of the installation. This part of the process might take upwards of 10 minutes to complete.
4. PLEASE NOTE: You will not be able to work on the computer at this stage; ideal time for a coffee/tea break! Please do not at any time manually switch off or restart your computer. 
5. Once the computer displays the Welcome screen, the installation is done and you may continue to log in etc.

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The automated process is one that ITUS will be using more frequently as there is much less interruption to workflow. In the unlikely event that the Welcome screen does not display within 30 minutes of the restart, please contact ITUS as soon as possible by dialling the IT Service Desk on 0218084367.

We thank you for your support and understanding!