%PDF-1.3 1 0 obj << /Type /Catalog /Outlines 2 0 R /Pages 3 0 R >> endobj 2 0 obj << /Type /Outlines /Count 0 >> endobj 3 0 obj << /Type /Pages /Kids [6 0 R ] /Count 1 /Resources << /ProcSet 4 0 R /Font << /F1 8 0 R /F2 9 0 R /F3 10 0 R /F4 11 0 R >> >> /MediaBox [0.000 0.000 612.000 792.000] >> endobj 4 0 obj [/PDF /Text ] endobj 5 0 obj << /Creator (DOMPDF) /CreationDate (D:20250727202711+00'00') /ModDate (D:20250727202711+00'00') /Title (Report 07-2025) >> endobj 6 0 obj << /Type /Page /Parent 3 0 R /Annots [ 12 0 R 14 0 R 16 0 R 18 0 R 20 0 R 22 0 R ] /Contents 7 0 R >> endobj 7 0 obj << /Length 4940 >> stream 0.702 0.800 0.816 rg 34.016 34.016 543.969 723.969 re f 1.000 1.000 1.000 rg 45.266 384.170 521.469 362.564 re f 0.773 0.773 0.773 RG 0.75 w 0 J [ ] 0 d 45.641 384.545 520.719 361.814 re S 0.773 0.773 0.773 rg 61.016 399.920 m 550.984 399.920 l 550.984 400.670 l 61.016 400.670 l f 0.200 0.200 0.200 rg BT 61.016 693.716 Td /F1 14.4 Tf [(BEFORE YOU LEAVE)] TJ ET 0.400 0.400 0.400 rg BT 61.016 664.909 Td /F2 9.0 Tf [(Posted on )] TJ ET BT 104.045 664.909 Td /F3 9.0 Tf [(January 01,1970)] TJ ET BT 173.588 664.909 Td /F2 9.0 Tf [( by )] TJ ET BT 188.096 664.909 Td /F3 9.0 Tf [(IT Communications)] TJ ET 0.153 0.153 0.153 rg BT 61.016 637.420 Td /F4 9.0 Tf [(The December holiday is almost here and especially this year, we're all looking forward to escaping for a week or two. But )] TJ ET BT 61.016 626.431 Td /F4 9.0 Tf [(before you leave, there are a few things you can do now to ensure that your return is seamless. Here are a few tips: )] TJ ET BT 78.360 598.958 Td /F4 9.0 Tf [(1.)] TJ ET 0.373 0.169 0.255 rg BT 91.016 598.942 Td /F4 9.0 Tf [(Activate your )] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 91.016 597.791 m 145.538 597.791 l S BT 145.538 598.942 Td /F1 9.0 Tf [(Out of Office)] TJ ET 0.18 w 0 J [ ] 0 d 145.538 597.512 m 200.042 597.512 l S BT 200.042 598.942 Td /F4 9.0 Tf [( function)] TJ ET 0.18 w 0 J [ ] 0 d 200.042 597.791 m 234.062 597.791 l S 0.153 0.153 0.153 rg BT 234.062 598.942 Td /F4 9.0 Tf [( on your sun.ac.za Outlook mailbox and indicate in the message when you will )] TJ ET BT 91.016 587.953 Td /F4 9.0 Tf [(be available again in case someone needs to contact you. Also, indicate who will be responsible during your time )] TJ ET BT 91.016 576.964 Td /F4 9.0 Tf [(away and add their email address to your Out of Office.)] TJ ET BT 78.360 565.991 Td /F4 9.0 Tf [(2.)] TJ ET BT 91.016 565.975 Td /F4 9.0 Tf [(Make sure that your relevant )] TJ ET BT 207.566 565.975 Td /F1 9.0 Tf [(work-related data)] TJ ET BT 282.086 565.975 Td /F4 9.0 Tf [( is accessible for usage by your colleagues while you are away. )] TJ ET BT 91.016 554.986 Td /F4 9.0 Tf [(However, do NOT give your password to colleagues when as this poses a security risk.)] TJ ET BT 78.360 544.013 Td /F4 9.0 Tf [(3.)] TJ ET BT 91.016 543.997 Td /F4 9.0 Tf [(If your sun password might expire during your holiday, )] TJ ET 0.373 0.169 0.255 rg BT 309.104 543.997 Td /F4 9.0 Tf [(rather )] TJ ET 0.18 w 0 J [ ] 0 d 309.104 542.846 m 335.114 542.846 l S BT 335.114 543.997 Td /F1 9.0 Tf [(change it before you go)] TJ ET 0.18 w 0 J [ ] 0 d 335.114 542.567 m 436.634 542.567 l S BT 436.634 543.997 Td /F4 9.0 Tf [(.)] TJ ET 0.18 w 0 J [ ] 0 d 436.634 542.846 m 439.136 542.846 l S 0.153 0.153 0.153 rg BT 439.136 543.997 Td /F4 9.0 Tf [( If it expires while you are )] TJ ET BT 91.016 533.008 Td /F4 9.0 Tf [(away you will be locked out of your account and it will cause unnecessary stress to deactivate it in January. )] TJ ET BT 78.360 522.035 Td /F4 9.0 Tf [(4.)] TJ ET BT 91.016 522.019 Td /F4 9.0 Tf [(If you receive a )] TJ ET BT 154.547 522.019 Td /F1 9.0 Tf [(phishing email on your sun account)] TJ ET BT 308.582 522.019 Td /F4 9.0 Tf [( over the holiday and clicked on links or typed in your )] TJ ET BT 91.016 511.030 Td /F4 9.0 Tf [(username and password, your account may be compromised. Immediately change your password at )] TJ ET BT 91.016 500.041 Td /F4 9.0 Tf [(www.sun.ac.za/password and )] TJ ET 0.373 0.169 0.255 rg BT 212.561 500.041 Td /F4 9.0 Tf [(log a service request on the ICT Partner Portal)] TJ ET 0.18 w 0 J [ ] 0 d 212.561 498.890 m 398.141 498.890 l S 0.153 0.153 0.153 rg BT 398.141 500.041 Td /F4 9.0 Tf [(. Your device will then be checked )] TJ ET BT 91.016 489.052 Td /F4 9.0 Tf [(and scanned after the holiday. Remember that you can also report spam directly to Microsoft by using the handy )] TJ ET 0.373 0.169 0.255 rg BT 91.016 478.063 Td /F4 9.0 Tf [(Report Message function in Outlook)] TJ ET 0.18 w 0 J [ ] 0 d 91.016 476.912 m 234.080 476.912 l S 0.153 0.153 0.153 rg BT 234.080 478.063 Td /F4 9.0 Tf [(.)] TJ ET BT 78.360 467.090 Td /F4 9.0 Tf [(5.)] TJ ET BT 91.016 467.074 Td /F1 9.0 Tf [(Information Technology will also be closing,)] TJ ET BT 280.565 467.074 Td /F4 9.0 Tf [( like the rest of the University, )] TJ ET BT 401.111 467.074 Td /F1 9.0 Tf [(on 24 December and opening )] TJ ET BT 91.016 456.085 Td /F1 9.0 Tf [(again on 3 January)] TJ ET BT 172.547 456.085 Td /F4 9.0 Tf [(. If possible, please log your IT requests as soon as possible before you leave. If you have a )] TJ ET BT 91.016 445.096 Td /F4 9.0 Tf [(critical problem, it might be difficult to assist you a day before you leave or on the last Friday since suppliers also )] TJ ET BT 91.016 434.107 Td /F4 9.0 Tf [(close over the festive season.)] TJ ET 0.400 0.400 0.400 rg BT 61.016 414.118 Td /F2 9.0 Tf [(Posted in:General,Tips | | With 0 comments)] TJ ET endstream endobj 8 0 obj << /Type /Font /Subtype /Type1 /Name /F1 /BaseFont /Helvetica-Bold /Encoding /WinAnsiEncoding >> endobj 9 0 obj << /Type /Font /Subtype /Type1 /Name /F2 /BaseFont /Helvetica-Oblique /Encoding /WinAnsiEncoding >> endobj 10 0 obj << /Type /Font /Subtype /Type1 /Name /F3 /BaseFont /Helvetica-BoldOblique /Encoding /WinAnsiEncoding >> endobj 11 0 obj << /Type /Font /Subtype /Type1 /Name /F4 /BaseFont /Helvetica /Encoding /WinAnsiEncoding >> endobj 12 0 obj << /Type /Annot /Subtype /Link /A 13 0 R /Border [0 0 0] /H /I /Rect [ 91.0157 598.1092 179.5577 607.2667 ] >> endobj 13 0 obj << /Type /Action /S /URI /URI (https://support.microsoft.com/en-za/help/290846/how-to-use-the-out-of-office-assistant-in-outlook) >> endobj 14 0 obj << /Type /Annot /Subtype /Link /A 15 0 R /Border [0 0 0] /H /I /Rect [ 145.5377 598.1092 200.0417 607.2667 ] >> endobj 15 0 obj << /Type /Action /S /URI /URI (https://support.microsoft.com/en-za/help/290846/how-to-use-the-out-of-office-assistant-in-outlook) >> endobj 16 0 obj << /Type /Annot /Subtype /Link /A 17 0 R /Border [0 0 0] /H /I /Rect [ 309.1037 543.1642 337.6157 552.3217 ] >> endobj 17 0 obj << /Type /Action /S /URI /URI (http://www.sun.ac.za/password) >> endobj 18 0 obj << /Type /Annot /Subtype /Link /A 19 0 R /Border [0 0 0] /H /I /Rect [ 335.1137 543.1642 436.6337 552.3217 ] >> endobj 19 0 obj << /Type /Action /S /URI /URI (http://www.sun.ac.za/password) >> endobj 20 0 obj << /Type /Annot /Subtype /Link /A 21 0 R /Border [0 0 0] /H /I /Rect [ 212.5607 499.2082 398.1407 508.3657 ] >> endobj 21 0 obj << /Type /Action /S /URI /URI (https://servicedesk.sun.ac.za) >> endobj 22 0 obj << /Type /Annot /Subtype /Link /A 23 0 R /Border [0 0 0] /H /I /Rect [ 91.0157 477.2302 234.0797 486.3877 ] >> endobj 23 0 obj << /Type /Action /S /URI /URI (https://support.microsoft.com/en-us/office/use-the-report-message-add-in-b5caa9f1-cdf3-4443-af8c-ff724ea719d2) >> endobj xref 0 24 0000000000 65535 f 0000000008 00000 n 0000000073 00000 n 0000000119 00000 n 0000000305 00000 n 0000000334 00000 n 0000000472 00000 n 0000000589 00000 n 0000005581 00000 n 0000005693 00000 n 0000005808 00000 n 0000005928 00000 n 0000006036 00000 n 0000006163 00000 n 0000006312 00000 n 0000006440 00000 n 0000006589 00000 n 0000006717 00000 n 0000006798 00000 n 0000006926 00000 n 0000007007 00000 n 0000007135 00000 n 0000007216 00000 n 0000007343 00000 n trailer << /Size 24 /Root 1 0 R /Info 5 0 R >> startxref 7504 %%EOF General « Informasietegnologie
Language:
SEARCH

  • Recent Posts

  • Categories

  • Archives

General

« Older Entries
Newer Entries »

Adjust your font size

Wednesday, April 7th, 2021

Are the characters in your emails suddenly substantially smaller than a year or two ago? Not? Then you are clearly still too young. For the rest of us – you know who you are, I see you squinting at your screen – there is a solution.

We all know you can change the font of your text in Outlook, for example. The only problem is that the receiver on the other end will have to also read your email in Tahoma size 16. Ideally you should only use a font size of 11 or 12 whether you work in a Word document, in Teams or compile an email. Instead of changing the default font in your applications, there’s another way. 

  1. If you are working on a laptop or tablet with a touch-pad you can access the Text Zoom function by stretching two fingers away from each other. This will activate the zoom function and whatever you read on the screen will be enlarged.
  2. If you are not working on a laptop or don’t have a touch-pad, open a new email (or reply to one) go to Format Text on your Outlook menu bar and select the Zoom option. It will give you the option to enlarge the text up to 200%. (See below) 

        3. The same can be done if you have a mouse with a scroll wheel button to adjust text zoom level (see below)

      4. Not all apps support the Text Zoom by using the touch-pad or Ctrl + mouse wheel. Here is another method for Windows 10 if you want to change the size of text, apps & other items for all Windows apps, other than just Outlook & MS Teams.  Just right-click anywhere on your desktop. Select Display Settings and choose the % you want to enlarge it with.

If you are still struggling you are welcome to log a request for one of our technicians in the ICT Partner Portal.

Email

Posted in Communication, General, Tips | Comments Off on Adjust your font size

FindTime add-in for meetings

Wednesday, April 7th, 2021

If the responsibility of organising meetings often falls on your shoulders you will know that it could be a challenge to find a time which works for everyone. Fortunately Microsoft has found the solution with one of their Office365 ad-ins.

FindTime is an optional add-in which simplifies the process of finding the appropriate date and time for a meeting between colleagues. It’s particularly useful when there are attendees from non-SU, external companies. 

With FindTime the organiser creates a voting poll where the available dates and times are listed. The attendees can then vote for the times and dates which suit them best. 

When the poll is compiled the following functions are also available:

  • to create the meeting automatically as soon as everyone agrees on a time and date;
  • to immediately book the date in your diary;
  • to receive updates on the voting poll when someone votes; 
  • to close the voting poll so that no other times can be suggested and 
  • verification by PIN. 

The FindTime add-in can be installed in Outlook 365 (for web-based email, the Outlook client or Apple OSX). If external people are invited to the meeting it’s not necessary for them to use Outlook – everything is done through a link sent by FindTime.

You can install FindTime yourself from the Microsoft website or log a request on the ICT Partner Portal for one of our technicians. 

[ARTICLE BY ARLO KOEN]

Email

Posted in Communication, General, Tips | Comments Off on FindTime add-in for meetings

SUNLearn support for students

Thursday, April 1st, 2021

Are you a Matie? Then you use SUNLearn.

Face-to-Face SUNLearn Support for students is now available at the IT Hub on Monday, Wednesday and Friday from 09h00-17h00.

Do you need assistance with:

  • SUNLearn access and log in issues?
  • Basic SUNLearn site navigation?
  • Accessing courses and course materials?
  • Knowing what to expect when your assessments are due?
  • Struggling to submit an assignment or find your Turnitin report?

Then set up an appointment today by sending an email to: angunge@sun.ac.za

We also offer weekly webinars for basic SUNLearn training for students on Tuesday and Friday at 18h00.

To make a booking for individualised SUNLearn assistance and support, please email angunge@sun.ac.za

Email

Tags: , , ,
Posted in General, News, Notices, Students, Tips | Comments Off on SUNLearn support for students

IT HUB: only by appointment

Wednesday, March 3rd, 2021

All services offered by the IT HUB in the Admin A building – collection of equipment and any type of technical support – are available by prior arrangement only.

If staff need technical support, they need to log a request on the ICT Partner Portal after which they will be contacted by a technician for further arrangements.

Students should make appointments by logging a call at the online service desk in advance. Appointments and rrequests can no longer be logged at the entrance to the IT HUB.

You can also call the IT HUB at 021 8089289, but preferably log a request on the ICT Partner Portal. This can be done as follows:

  1. Log an issue report on the ICT Partner Portal at https://servicedesk.sun.ac.za/
  2. Sign on with your SU username and password.
  3. Select the “ICT Partner Portal” service desk.
  4. Students select the IT HUB option. Staff select the  option depending on the type of issue.
  5.  Fill in the necessary information – if there is an asset number, please include it.
  6.  Add any additional information in the description field.
  7.  Copy any related images, files and emails to the attachment area.
  8.  A staff member will make contact once the report has been logged and schedule an appointment.

Students and staff members who have lost their student/staff cards are the only unscheduled visitors allowed at the IT HUB, and only between 08:30 and 16:00 daily.

 

Email

Posted in General, News, Notices, Students | Comments Off on IT HUB: only by appointment

Goodbye Inetkey

Monday, March 1st, 2021

Until recently staff and students of Stellenbosch University had to use Inetkey to gain access to the internet. This tool acted both as a security gatekeeper and as a billing system for internet usage. 

At the end of 2019 when the Council of Stellenbosch University approved the budget for 2020, it included the introduction to a a new internet model. This decision also kicked off the project to phase out Inetkey.  The Finance Committee decided to levy an annual, once-off fee and for 2021 a once-off fee of R674.00 (R57.83 per month) was agreed on. Subsequently staff’s internet fee will in future be included in the annual username registration fee. 

The discontinuation of Inetkey also included the replacement of an outdated firewall. During the weekend of 19 February the outdated firewall that we have been using for internet access from campus was replaced and subsequently the necessity for Inetkey fell away.  

After the replacement Inetkey is no longer necessary for internet access and from 15 March the application will give an error message if you use it. You can therefore remove and/or uninstall the Inetkey app from all your devices. 

Email

Posted in General, Internet, News, Notices | Comments Off on Goodbye Inetkey

« Older Entries
Newer Entries »
 

© 2013-2025 Disclaimer: The views and opinions expressed in this page are strictly those of the page author(s) and content contributor(s). The contents of this page have not been reviewed or approved by Stellenbosch University.