%PDF-1.3 1 0 obj << /Type /Catalog /Outlines 2 0 R /Pages 3 0 R >> endobj 2 0 obj << /Type /Outlines /Count 0 >> endobj 3 0 obj << /Type /Pages /Kids [6 0 R 12 0 R ] /Count 2 /Resources << /ProcSet 4 0 R /Font << /F1 8 0 R /F2 9 0 R /F3 10 0 R /F4 11 0 R >> >> /MediaBox [0.000 0.000 612.000 792.000] >> endobj 4 0 obj [/PDF /Text ] endobj 5 0 obj << /Creator (DOMPDF) /CreationDate (D:20250703101138+00'00') /ModDate (D:20250703101138+00'00') /Title (Report 07-2025) >> endobj 6 0 obj << /Type /Page /Parent 3 0 R /Contents 7 0 R >> endobj 7 0 obj << /Length 12029 >> stream 0.702 0.800 0.816 rg 34.016 34.016 543.969 723.969 re f 1.000 1.000 1.000 rg 45.266 90.695 521.469 656.039 re f 0.773 0.773 0.773 rg 0.773 0.773 0.773 RG 45.266 746.734 m 566.734 746.734 l 565.984 745.984 l 46.016 745.984 l f 566.734 746.734 m 566.734 90.695 l 565.984 90.695 l 565.984 745.984 l f 45.266 746.734 m 45.266 90.695 l 46.016 90.695 l 46.016 745.984 l f 0.200 0.200 0.200 rg BT 61.016 693.716 Td /F1 14.4 Tf [(SUPPORTING ONLINE EXAMS DURING LOCK DOWN  )] TJ ET 0.400 0.400 0.400 rg BT 61.016 664.909 Td /F2 9.0 Tf [(Posted on )] TJ ET BT 104.045 664.909 Td /F3 9.0 Tf [(June 08,2020)] TJ ET BT 160.079 664.909 Td /F2 9.0 Tf [( by )] TJ ET BT 174.587 664.909 Td /F3 9.0 Tf [(IT Communications)] TJ ET 0.153 0.153 0.153 rg BT 61.016 637.420 Td /F1 9.0 Tf [( )] TJ ET BT 63.518 637.420 Td /F4 9.0 Tf [(An extraordinary effort was made in a very short time by, amongst others, IT, CLT, Scheduling Office and blended leaning )] TJ ET BT 61.016 626.431 Td /F4 9.0 Tf [(coordinators into ensuring that the mid-year exams could proceed despite lock down, switching from mostly paper based )] TJ ET BT 61.016 615.442 Td /F4 9.0 Tf [(to fully online. The preparations included:)] TJ ET 0.153 0.153 0.153 RG 85.866 598.269 m 85.866 598.681 85.696 599.091 85.404 599.383 c 85.113 599.674 84.703 599.844 84.291 599.844 c 83.878 599.844 83.469 599.674 83.177 599.383 c 82.885 599.091 82.716 598.681 82.716 598.269 c 82.716 597.857 82.885 597.447 83.177 597.155 c 83.469 596.864 83.878 596.694 84.291 596.694 c 84.703 596.694 85.113 596.864 85.404 597.155 c 85.696 597.447 85.866 597.857 85.866 598.269 c f BT 91.016 595.453 Td /F4 9.0 Tf [(Establishing an extended CLT support team for students and lecturers, to handle the increased volume of support )] TJ ET BT 91.016 584.464 Td /F4 9.0 Tf [(calls,)] TJ ET 85.866 576.291 m 85.866 576.703 85.696 577.113 85.404 577.405 c 85.113 577.696 84.703 577.866 84.291 577.866 c 83.878 577.866 83.469 577.696 83.177 577.405 c 82.885 577.113 82.716 576.703 82.716 576.291 c 82.716 575.879 82.885 575.469 83.177 575.177 c 83.469 574.886 83.878 574.716 84.291 574.716 c 84.703 574.716 85.113 574.886 85.404 575.177 c 85.696 575.469 85.866 575.879 85.866 576.291 c f BT 91.016 573.475 Td /F4 9.0 Tf [(Extending the hours where support is available to 22h00 and Saturdays,)] TJ ET 85.866 565.302 m 85.866 565.714 85.696 566.124 85.404 566.416 c 85.113 566.707 84.703 566.877 84.291 566.877 c 83.878 566.877 83.469 566.707 83.177 566.416 c 82.885 566.124 82.716 565.714 82.716 565.302 c 82.716 564.890 82.885 564.480 83.177 564.188 c 83.469 563.897 83.878 563.727 84.291 563.727 c 84.703 563.727 85.113 563.897 85.404 564.188 c 85.696 564.480 85.866 564.890 85.866 565.302 c f BT 91.016 562.486 Td /F4 9.0 Tf [(Training lecturers and support staff,)] TJ ET 85.866 554.313 m 85.866 554.725 85.696 555.135 85.404 555.427 c 85.113 555.718 84.703 555.888 84.291 555.888 c 83.878 555.888 83.469 555.718 83.177 555.427 c 82.885 555.135 82.716 554.725 82.716 554.313 c 82.716 553.901 82.885 553.491 83.177 553.199 c 83.469 552.908 83.878 552.738 84.291 552.738 c 84.703 552.738 85.113 552.908 85.404 553.199 c 85.696 553.491 85.866 553.901 85.866 554.313 c f BT 91.016 551.497 Td /F4 9.0 Tf [(Preparing training and information documentation on online exams,)] TJ ET 85.866 543.324 m 85.866 543.736 85.696 544.146 85.404 544.438 c 85.113 544.729 84.703 544.899 84.291 544.899 c 83.878 544.899 83.469 544.729 83.177 544.438 c 82.885 544.146 82.716 543.736 82.716 543.324 c 82.716 542.912 82.885 542.502 83.177 542.210 c 83.469 541.919 83.878 541.749 84.291 541.749 c 84.703 541.749 85.113 541.919 85.404 542.210 c 85.696 542.502 85.866 542.912 85.866 543.324 c f BT 91.016 540.508 Td /F4 9.0 Tf [(Revising the exam schedule to stagger the starting times by 15 minutes to reduce the impact on the system,)] TJ ET 85.866 532.335 m 85.866 532.747 85.696 533.157 85.404 533.449 c 85.113 533.740 84.703 533.910 84.291 533.910 c 83.878 533.910 83.469 533.740 83.177 533.449 c 82.885 533.157 82.716 532.747 82.716 532.335 c 82.716 531.923 82.885 531.513 83.177 531.221 c 83.469 530.930 83.878 530.760 84.291 530.760 c 84.703 530.760 85.113 530.930 85.404 531.221 c 85.696 531.513 85.866 531.923 85.866 532.335 c f BT 91.016 529.519 Td /F4 9.0 Tf [(Allowing 30 minutes extra time for exam submissions to counter any potential technology issues with submitting )] TJ ET BT 91.016 518.530 Td /F4 9.0 Tf [(the assessments,)] TJ ET 85.866 510.357 m 85.866 510.769 85.696 511.179 85.404 511.471 c 85.113 511.762 84.703 511.932 84.291 511.932 c 83.878 511.932 83.469 511.762 83.177 511.471 c 82.885 511.179 82.716 510.769 82.716 510.357 c 82.716 509.945 82.885 509.535 83.177 509.243 c 83.469 508.952 83.878 508.782 84.291 508.782 c 84.703 508.782 85.113 508.952 85.404 509.243 c 85.696 509.535 85.866 509.945 85.866 510.357 c f BT 91.016 507.541 Td /F4 9.0 Tf [(Upgrading the SUNLearn infrastructure to cope with the increased load,)] TJ ET 85.866 499.368 m 85.866 499.780 85.696 500.190 85.404 500.482 c 85.113 500.773 84.703 500.943 84.291 500.943 c 83.878 500.943 83.469 500.773 83.177 500.482 c 82.885 500.190 82.716 499.780 82.716 499.368 c 82.716 498.956 82.885 498.546 83.177 498.254 c 83.469 497.963 83.878 497.793 84.291 497.793 c 84.703 497.793 85.113 497.963 85.404 498.254 c 85.696 498.546 85.866 498.956 85.866 499.368 c f BT 91.016 496.552 Td /F4 9.0 Tf [(Preparing an Outlook calendar of exam times, for information purposes, for co-coordinating support and for )] TJ ET BT 91.016 485.563 Td /F4 9.0 Tf [(predicting load on the systems, and)] TJ ET 85.866 477.390 m 85.866 477.802 85.696 478.212 85.404 478.504 c 85.113 478.795 84.703 478.965 84.291 478.965 c 83.878 478.965 83.469 478.795 83.177 478.504 c 82.885 478.212 82.716 477.802 82.716 477.390 c 82.716 476.978 82.885 476.568 83.177 476.276 c 83.469 475.985 83.878 475.815 84.291 475.815 c 84.703 475.815 85.113 475.985 85.404 476.276 c 85.696 476.568 85.866 476.978 85.866 477.390 c f BT 91.016 474.574 Td /F4 9.0 Tf [(Arranging laptops and data for students without these, who had to learn and write exams remotely.)] TJ ET BT 61.016 454.585 Td /F4 9.0 Tf [(A big thank you \(appreciation\) must also be given to the lecturers, who in a very short time had to convert courses and )] TJ ET BT 61.016 443.596 Td /F4 9.0 Tf [(exams to this emergency fully online mode. Almost everybody had to sacrifice their Easter holidays to get ready for )] TJ ET BT 61.016 432.607 Td /F4 9.0 Tf [(teaching and examination during lock down.)] TJ ET BT 61.016 412.618 Td /F4 9.0 Tf [(The exams have been running smoothly to date, with some of exceptions:)] TJ ET BT 78.360 392.645 Td /F4 9.0 Tf [(1.)] TJ ET BT 91.016 392.629 Td /F4 9.0 Tf [(Several changes had to be made to the way exams were set in SUNLearn, particularly where students )] TJ ET BT 91.016 381.640 Td /F4 9.0 Tf [(experienced problems or the SUNLearn system was placed under extremely heavy load. Many lessons had to be )] TJ ET BT 91.016 370.651 Td /F4 9.0 Tf [(learnt about which methods do not work well. Guidelines had to be updated continuously as we became aware of )] TJ ET BT 91.016 359.662 Td /F4 9.0 Tf [(the impact of practices. Examples are:)] TJ ET 85.866 342.489 m 85.866 342.901 85.696 343.311 85.404 343.603 c 85.113 343.894 84.703 344.064 84.291 344.064 c 83.878 344.064 83.469 343.894 83.177 343.603 c 82.885 343.311 82.716 342.901 82.716 342.489 c 82.716 342.077 82.885 341.667 83.177 341.375 c 83.469 341.084 83.878 340.914 84.291 340.914 c 84.703 340.914 85.113 341.084 85.404 341.375 c 85.696 341.667 85.866 342.077 85.866 342.489 c f BT 91.016 339.673 Td /F4 9.0 Tf [(Quiz questions should be set one question per page, to allow more frequent saving \(on every change of page\))] TJ ET 85.866 331.500 m 85.866 331.912 85.696 332.322 85.404 332.614 c 85.113 332.905 84.703 333.075 84.291 333.075 c 83.878 333.075 83.469 332.905 83.177 332.614 c 82.885 332.322 82.716 331.912 82.716 331.500 c 82.716 331.088 82.885 330.678 83.177 330.386 c 83.469 330.095 83.878 329.925 84.291 329.925 c 84.703 329.925 85.113 330.095 85.404 330.386 c 85.696 330.678 85.866 331.088 85.866 331.500 c f BT 91.016 328.684 Td /F4 9.0 Tf [(Documentation such as example spreadsheets, or documents, may not be encrypted with passwords and the )] TJ ET BT 91.016 317.695 Td /F4 9.0 Tf [(documents may not be set to open in the same window as the assessment. The preferred method is to release the )] TJ ET BT 91.016 306.706 Td /F4 9.0 Tf [(document outside the actual assessment)] TJ ET 85.866 298.533 m 85.866 298.945 85.696 299.355 85.404 299.647 c 85.113 299.938 84.703 300.108 84.291 300.108 c 83.878 300.108 83.469 299.938 83.177 299.647 c 82.885 299.355 82.716 298.945 82.716 298.533 c 82.716 298.121 82.885 297.711 83.177 297.419 c 83.469 297.128 83.878 296.958 84.291 296.958 c 84.703 296.958 85.113 297.128 85.404 297.419 c 85.696 297.711 85.866 298.121 85.866 298.533 c f BT 91.016 295.717 Td /F4 9.0 Tf [(Turnitin should not be used where originality cannot be tested, for example in images. )] TJ ET 0.36 w 1 J 1 j 115.866 287.544 m 115.866 287.956 115.696 288.366 115.404 288.658 c 115.113 288.949 114.703 289.119 114.291 289.119 c 113.878 289.119 113.469 288.949 113.177 288.658 c 112.885 288.366 112.716 287.956 112.716 287.544 c 112.716 287.132 112.885 286.722 113.177 286.430 c 113.469 286.139 113.878 285.969 114.291 285.969 c 114.703 285.969 115.113 286.139 115.404 286.430 c 115.696 286.722 115.866 287.132 115.866 287.544 c s BT 121.016 284.728 Td /F4 9.0 Tf [(No changes should be made to assessments once the assessment has started.)] TJ ET BT 78.360 264.755 Td /F4 9.0 Tf [(2.)] TJ ET BT 91.016 264.739 Td /F4 9.0 Tf [(The SUNLearn system experienced very sharp load peaks on three occasions, on 16 and 20 May, as well as on )] TJ ET BT 91.016 253.750 Td /F4 9.0 Tf [(15 June. These spikes were so sudden that it was impossible to detect them early enough for proactive actions. )] TJ ET BT 91.016 242.761 Td /F4 9.0 Tf [(The provisional findings are that the peaks were caused by SUNLearn assessments which had been set sub-)] TJ ET BT 91.016 231.772 Td /F4 9.0 Tf [(optimally. The findings were then used to improve the guidelines for online assessments.)] TJ ET BT 78.360 220.799 Td /F4 9.0 Tf [(3.)] TJ ET BT 91.016 220.783 Td /F4 9.0 Tf [(Students on occasion had difficulties logging into SUNLearn. The support teams and support documentation have )] TJ ET BT 91.016 209.794 Td /F4 9.0 Tf [(provided temporary workarounds, but a permanent solution has since been developed.)] TJ ET BT 78.360 198.821 Td /F4 9.0 Tf [(4.)] TJ ET BT 91.016 198.805 Td /F4 9.0 Tf [(Students have at times had difficulty in submitting their assessments. The 30 minutes extra time was intended to )] TJ ET BT 91.016 187.816 Td /F4 9.0 Tf [(allow for this, but many students abuse the extra time as writing time and then struggle to submit at the last minute.)] TJ ET BT 78.360 176.843 Td /F4 9.0 Tf [(5.)] TJ ET BT 91.016 176.827 Td /F4 9.0 Tf [(There are indications of fraud during the online exams. This must be further investigated.)] TJ ET BT 78.360 165.854 Td /F4 9.0 Tf [(6.)] TJ ET BT 91.016 165.838 Td /F4 9.0 Tf [(The support infrastructure and teams where not always ready to cope with the volume of support calls. The team )] TJ ET BT 91.016 154.849 Td /F4 9.0 Tf [(has been expanded and priority exam service desk queues have been created.)] TJ ET BT 78.360 143.876 Td /F4 9.0 Tf [(7.)] TJ ET BT 91.016 143.860 Td /F4 9.0 Tf [(Support staff had to work under extreme pressure and at times had to endure abuse from students, and even from )] TJ ET BT 91.016 132.871 Td /F4 9.0 Tf [(parents of the students.)] TJ ET BT 61.016 112.882 Td /F4 9.0 Tf [(In the bigger picture, we believe the University did well to switch to the emergency fully online mode. We will however not )] TJ ET BT 61.016 101.893 Td /F4 9.0 Tf [(rest on our laurels but strive to further improve the processes and systems.)] TJ ET endstream endobj 8 0 obj << /Type /Font /Subtype /Type1 /Name /F1 /BaseFont /Helvetica-Bold /Encoding /WinAnsiEncoding >> endobj 9 0 obj << /Type /Font /Subtype /Type1 /Name /F2 /BaseFont /Helvetica-Oblique /Encoding /WinAnsiEncoding >> endobj 10 0 obj << /Type /Font /Subtype /Type1 /Name /F3 /BaseFont /Helvetica-BoldOblique /Encoding /WinAnsiEncoding >> endobj 11 0 obj << /Type /Font /Subtype /Type1 /Name /F4 /BaseFont /Helvetica /Encoding /WinAnsiEncoding >> endobj 12 0 obj << /Type /Page /Parent 3 0 R /Contents 13 0 R >> endobj 13 0 obj << /Length 738 >> stream 0.153 0.153 0.153 rg 0.153 0.153 0.153 RG 0.36 w 1 J 1 j 0.702 0.800 0.816 rg 34.016 34.016 543.969 723.969 re f 1.000 1.000 1.000 rg 45.266 691.756 521.469 66.228 re f 0.773 0.773 0.773 rg 0.773 0.773 0.773 RG 45.266 691.756 m 566.734 691.756 l 565.984 692.506 l 46.016 692.506 l f 566.734 757.984 m 566.734 691.756 l 565.984 692.506 l 565.984 757.984 l f 45.266 757.984 m 45.266 691.756 l 46.016 692.506 l 46.016 757.984 l f 61.016 707.506 m 550.984 707.506 l 550.984 708.256 l 61.016 708.256 l f 0.153 0.153 0.153 rg BT 356.395 740.193 Td /F4 9.0 Tf [([ARTICLE BY Johann Kistner and Lianne Keiller])] TJ ET 0.400 0.400 0.400 rg BT 61.016 721.704 Td /F2 9.0 Tf [(Posted in:Academic IT,General,Students | | With 0 comments)] TJ ET endstream endobj xref 0 14 0000000000 65535 f 0000000008 00000 n 0000000073 00000 n 0000000119 00000 n 0000000312 00000 n 0000000341 00000 n 0000000479 00000 n 0000000542 00000 n 0000012624 00000 n 0000012736 00000 n 0000012851 00000 n 0000012971 00000 n 0000013079 00000 n 0000013144 00000 n trailer << /Size 14 /Root 1 0 R /Info 5 0 R >> startxref 13934 %%EOF Students « Informasietegnologie
Language:
SEARCH
  • Recent Posts

  • Categories

  • Archives

Students

Residence IT Services

Wednesday, February 22nd, 2023

SU IT Residence Services

Getting to know SUNLearn

Wednesday, February 22nd, 2023

The first few weeks of being a first-year student at Stellenbosch University (SU) can be overwhelming. Getting to know how SUNLearn, the university’s electronic learning management system works – and familiarising yourself with the terminology that goes with it, can be daunting. We want to encourage you to stay calm and to reassure you that help and support are at hand!

SUNLearn has been in operation since 2014 and, through the years, it has been improved to make it increasingly accessible and user friendly for both staff and students to navigate. On top of that, the SUNLearn learning technology support team is in place to help students with all their queries.

In this article, we asked the people responsible for SUNLearn to take students on a welcome journey to understand the system so that they are able to use it and are better prepared for their academic year. We picked the brains of Dr Lianne Keiller – Manager: Learning Technology Systems and Morris Samuels – E-Learning Technical Officer at SU to answer some of the most frequently asked questions related to onboarding.

According to Dr Keiller and Mr Samuels, an important thing students need to note is that only students who have completed their registration process will have access to SUNLearn.

“We have found that sometimes students forget to complete their registrations at the beginning of the year; and then they start classes and realise they cannot get into SUNLearn and cannot access their content or their modules. So you have to be registered first before you will have access to SUNLEearn,” Dr Keiller said.

Below are some of the more common questions asked by first-year students at Stellenbosch University.

What, in a nutshell, is SUNLearn?

LIANNE KEILLER: SUNLearn is the name of the learning management system we use at Stellenbosch University. A learning management system (LMS) is an online space where a student can manage their learning and their interactions with their lecturers and with each other.

SUNLearn is where lecturers will upload all the content for a lecture, or they might even conduct a lecture on SUNLearn if they are doing it virtually. SUNLearn also allows the creation of spaces where students can talk to each other on discussion boards and can send private messages within the LMS. If a student is registered for a module, there is a SUNLearn space for it and the lecturer is the one who decides how to put things onto the module.

A number of lecturers make use of the SUNLearn system for tests or exams for the students to do online.

From an IT perspective, the SUNLearn system is supported by a small team which is dedicated to making sure that the student and lecturers’ experiences are as simple and easy as possible.

What is your message to students who are feeling overwhelmed at the thought of using the SUNLearn system?

MORRIS SAMUELS: Students should not be overwhelmed. Using SUNLearn is as easy as accessing any web page on the internet.

How do students access SUNLearn?

MORRIS SAMUELS: SUNLearn can be accessed via any web browser on a computer, mobile phone or tablet. In the address bar of the browser, type in learn.sun.ac.za and press ‘ENTER’. On the SUNLearn homepage, click on the ‘Log in’ link that is located in the top righthand corner to navigate to the ‘Single Sign-on login page where you will need to enter your username (student number) and the password set for it.

Alternatively, you can also access SUNLearn via the MY.SUN entry page by typing in my.sun.ac.za in the address bar of the browser. When the page opens you will be prompted to enter your network login credentials. Once you are logged in, locate the shortcut link for SUNLearn and click on it to open the SUNLearn Dashboard page where you should see all your registered modules. Most students access SUNLearn and other university systems via the MY.SUN entry page.

What should students do if they need support in using SUNLearn, or if they encounter problems?

MORRIS SAMUELS: The important thing for students to understand is that the IT help desk is there for general IT information and support, but, in terms of SUNLearn, there is a dedicated support team which falls under my leadership.

The SUNLearn learning technology support team deals with any queries related to SUNLearn. For example, if a student finds that a registered module is not listed on their course overview page or if, for some reason, they cannot access a module on SUNLearn, then the SUNLearn learning technology team is your port of call to report that.

How do students access the SUNLearn learning technology team to get help with a problem?

MORRIS SAMUELS: The correct way to get support is to log a ticket on the SUNLearn service desk. This should by using the portal at www.learnhelp.sun.ac.za. Alternatively, you can call the support desk on 021 808 2222.

If, for some reason, students struggle to log a ticket via the learnhelp.sun.ac.za portal, they can also send an email to learn@sun.ac.za to automatically log a ticket on our service desk.

What do students do if they’ve logged into SUNLearn but there is no content in the module or there are no notes or any activities in the module?

MORRIS SAMUELS: Lecturers are responsible for uploading the content and for the visibility of content in their modules on SUNLearn. Students with this problem should first contact the lecturer directly about uploading notes if there is nothing there and they expected to see something.

What does a student do if they are unable to log into SUNLearn; in other words, they are registered but unable to log in to SUNLearn.

MORRIS SAMUELS: If this happens, there may be a problem with your password or it needs to be updated on www.sun.ac.za/password.

On which of my devices can I access SUNLearn?

MORRIS SAMUELS: You can access SUNLearn on any device – your mobile device, your laptop or your tablet. There is also an app for the learning management system you can download from the Apple app store or Google Play store. SUNLearn is zero-rated. This means that it doesn’t use any of your mobile data to access the Moodle app (the system SUNLearn is built on) or the LMS via your mobile browser.

In a final word of advice to students, Mr Samuels had this to say: “First-year students, don’t call your mother, call us! We’ve had a few phone calls from mothers or fathers on behalf of students, who are sitting in class, struggling with SUNLearn. Don’t ask your parents to call us – rather call us yourselves. Our support services are easy to use and we are here to help.”

The online learning support page contains the full range of tips on logging in, loading print credits and other tips.

Also on the technology onboarding page, students can find information on how to connect to wifi on campus. Here is the direct link to that information: https://tech.sun.ac.za/faq/#step-11-apps-to-download. It is located under the frequently asked questions (FAQ) section on that page.

Internet down Sunday morning

Friday, February 25th, 2022

Due to critical maintenance by TENET, our internet service provider, internet services will be down on Sunday, 27 February from 00:00 am to 03:00 am.

During these three hours there will be no access to the internet. We apologise for the inconvenience. Any enquiries can be logged on servicedesk.sun.ac.za.

SUNLearn latest update

Wednesday, February 16th, 2022

LATEST UPDATE 22/02 16:47

In an effort to ensure that all students have access to their registered modules, a decision was taken to urgently do manual uploading of all registered students into their respective modules.

For this to be executed as speedily as possible, we need to restrict access for all users between 19:00 and 22:00 tonight (Tuesday, 22 February)

We sincerely apologise for the inconvenience.

——————————————————————————————————————————————————————————–

UPDATE 16/02

We have been experiencing severe problems with SUNLearn since Monday, 14 February. This includes database access issues, as well as incomplete or erroneous student module registration information.

This is treated as a high priority incident. However, to resolve these problems we need to switch off the feed of student module information from the student system and will also stop manual module registrations on SUNLearn until tomorrow (17 February 2022) afternoon at 14h00.

This will allow the technical team to analyse the problem in-depth without new registrations putting additional strain on the system.

We apologise for the inconvenience. We are aware of the impact the situation is having on students and staff and are doing our utmost to ensure that the system is entirely functional as soon as possible

 

 

Connect to WiFi on campus

Thursday, January 27th, 2022

 

The Wi-Fi network used to connect to the internet access is called eduRoam. Here we explain what it is, how to register and why it is necessary.

What is eduRoam?

eduRoam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community. eduRoam allows students, researchers and staff from participating institutions to obtain internet connectivity across campus and when visiting other participating institutions by simply opening their laptop.

To connect to eduRoam and start using Wi-Fi on campus follow these steps.

 

 

© 2013-2025 Disclaimer: The views and opinions expressed in this page are strictly those of the page author(s) and content contributor(s). The contents of this page have not been reviewed or approved by Stellenbosch University.