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85.866 480.514 85.866 480.926 c f BT 91.016 478.110 Td /F4 9.0 Tf [(Preparing training and information documentation on online exams,)] TJ ET 85.866 469.937 m 85.866 470.350 85.696 470.759 85.404 471.051 c 85.113 471.343 84.703 471.512 84.291 471.512 c 83.878 471.512 83.469 471.343 83.177 471.051 c 82.885 470.759 82.716 470.350 82.716 469.937 c 82.716 469.525 82.885 469.115 83.177 468.824 c 83.469 468.532 83.878 468.362 84.291 468.362 c 84.703 468.362 85.113 468.532 85.404 468.824 c 85.696 469.115 85.866 469.525 85.866 469.937 c f BT 91.016 467.121 Td /F4 9.0 Tf [(Revising the exam schedule to stagger the starting times by 15 minutes to reduce the impact on the system,)] TJ ET 85.866 458.948 m 85.866 459.361 85.696 459.770 85.404 460.062 c 85.113 460.354 84.703 460.523 84.291 460.523 c 83.878 460.523 83.469 460.354 83.177 460.062 c 82.885 459.770 82.716 459.361 82.716 458.948 c 82.716 458.536 82.885 458.126 83.177 457.835 c 83.469 457.543 83.878 457.373 84.291 457.373 c 84.703 457.373 85.113 457.543 85.404 457.835 c 85.696 458.126 85.866 458.536 85.866 458.948 c f BT 91.016 456.132 Td /F4 9.0 Tf [(Allowing 30 minutes extra time for exam submissions to counter any potential technology issues with submitting )] TJ ET BT 91.016 445.143 Td /F4 9.0 Tf [(the assessments,)] TJ ET 85.866 436.970 m 85.866 437.383 85.696 437.792 85.404 438.084 c 85.113 438.376 84.703 438.545 84.291 438.545 c 83.878 438.545 83.469 438.376 83.177 438.084 c 82.885 437.792 82.716 437.383 82.716 436.970 c 82.716 436.558 82.885 436.148 83.177 435.857 c 83.469 435.565 83.878 435.395 84.291 435.395 c 84.703 435.395 85.113 435.565 85.404 435.857 c 85.696 436.148 85.866 436.558 85.866 436.970 c f BT 91.016 434.154 Td /F4 9.0 Tf [(Upgrading the SUNLearn infrastructure to cope with the increased load,)] TJ ET 85.866 425.981 m 85.866 426.394 85.696 426.803 85.404 427.095 c 85.113 427.387 84.703 427.556 84.291 427.556 c 83.878 427.556 83.469 427.387 83.177 427.095 c 82.885 426.803 82.716 426.394 82.716 425.981 c 82.716 425.569 82.885 425.159 83.177 424.868 c 83.469 424.576 83.878 424.406 84.291 424.406 c 84.703 424.406 85.113 424.576 85.404 424.868 c 85.696 425.159 85.866 425.569 85.866 425.981 c f BT 91.016 423.165 Td /F4 9.0 Tf [(Preparing an Outlook calendar of exam times, for information purposes, for co-coordinating support and for )] TJ ET BT 91.016 412.176 Td /F4 9.0 Tf [(predicting load on the systems, and)] TJ ET 85.866 404.003 m 85.866 404.416 85.696 404.825 85.404 405.117 c 85.113 405.409 84.703 405.578 84.291 405.578 c 83.878 405.578 83.469 405.409 83.177 405.117 c 82.885 404.825 82.716 404.416 82.716 404.003 c 82.716 403.591 82.885 403.181 83.177 402.890 c 83.469 402.598 83.878 402.428 84.291 402.428 c 84.703 402.428 85.113 402.598 85.404 402.890 c 85.696 403.181 85.866 403.591 85.866 404.003 c f BT 91.016 401.187 Td /F4 9.0 Tf [(Arranging laptops and data for students without these, who had to learn and write exams remotely.)] TJ ET BT 61.016 381.198 Td /F4 9.0 Tf [(A big thank you \(appreciation\) must also be given to the lecturers, who in a very short time had to convert courses and )] TJ ET BT 61.016 370.209 Td /F4 9.0 Tf [(exams to this emergency fully online mode. Almost everybody had to sacrifice their Easter holidays to get ready for )] TJ ET BT 61.016 359.220 Td /F4 9.0 Tf [(teaching and examination during lock down.)] TJ ET BT 61.016 339.231 Td /F4 9.0 Tf [(The exams have been running smoothly to date, with some of exceptions:)] TJ ET BT 78.360 319.258 Td /F4 9.0 Tf [(1.)] TJ ET BT 91.016 319.242 Td /F4 9.0 Tf [(Several changes had to be made to the way exams were set in SUNLearn, particularly where students )] TJ ET BT 91.016 308.253 Td /F4 9.0 Tf [(experienced problems or the SUNLearn system was placed under extremely heavy load. Many lessons had to be )] TJ ET BT 91.016 297.264 Td /F4 9.0 Tf [(learnt about which methods do not work well. Guidelines had to be updated continuously as we became aware of )] TJ ET BT 91.016 286.275 Td /F4 9.0 Tf [(the impact of practices. Examples are:)] TJ ET 85.866 269.102 m 85.866 269.515 85.696 269.924 85.404 270.216 c 85.113 270.508 84.703 270.677 84.291 270.677 c 83.878 270.677 83.469 270.508 83.177 270.216 c 82.885 269.924 82.716 269.515 82.716 269.102 c 82.716 268.690 82.885 268.280 83.177 267.989 c 83.469 267.697 83.878 267.527 84.291 267.527 c 84.703 267.527 85.113 267.697 85.404 267.989 c 85.696 268.280 85.866 268.690 85.866 269.102 c f BT 91.016 266.286 Td /F4 9.0 Tf [(Quiz questions should be set one question per page, to allow more frequent saving \(on every change of page\))] TJ ET 85.866 258.113 m 85.866 258.526 85.696 258.935 85.404 259.227 c 85.113 259.519 84.703 259.688 84.291 259.688 c 83.878 259.688 83.469 259.519 83.177 259.227 c 82.885 258.935 82.716 258.526 82.716 258.113 c 82.716 257.701 82.885 257.291 83.177 257.000 c 83.469 256.708 83.878 256.538 84.291 256.538 c 84.703 256.538 85.113 256.708 85.404 257.000 c 85.696 257.291 85.866 257.701 85.866 258.113 c f BT 91.016 255.297 Td /F4 9.0 Tf [(Documentation such as example spreadsheets, or documents, may not be encrypted with passwords and the )] TJ ET BT 91.016 244.308 Td /F4 9.0 Tf [(documents may not be set to open in the same window as the assessment. The preferred method is to release the )] TJ ET BT 91.016 233.319 Td /F4 9.0 Tf [(document outside the actual assessment)] TJ ET 85.866 225.146 m 85.866 225.559 85.696 225.968 85.404 226.260 c 85.113 226.552 84.703 226.721 84.291 226.721 c 83.878 226.721 83.469 226.552 83.177 226.260 c 82.885 225.968 82.716 225.559 82.716 225.146 c 82.716 224.734 82.885 224.324 83.177 224.033 c 83.469 223.741 83.878 223.571 84.291 223.571 c 84.703 223.571 85.113 223.741 85.404 224.033 c 85.696 224.324 85.866 224.734 85.866 225.146 c f BT 91.016 222.330 Td /F4 9.0 Tf [(Turnitin should not be used where originality cannot be tested, for example in images. )] TJ ET 0.36 w 1 J 1 j 115.866 214.157 m 115.866 214.570 115.696 214.979 115.404 215.271 c 115.113 215.563 114.703 215.732 114.291 215.732 c 113.878 215.732 113.469 215.563 113.177 215.271 c 112.885 214.979 112.716 214.570 112.716 214.157 c 112.716 213.745 112.885 213.335 113.177 213.044 c 113.469 212.752 113.878 212.582 114.291 212.582 c 114.703 212.582 115.113 212.752 115.404 213.044 c 115.696 213.335 115.866 213.745 115.866 214.157 c s BT 121.016 211.341 Td /F4 9.0 Tf [(No changes should be made to assessments once the assessment has started.)] TJ ET BT 78.360 191.368 Td /F4 9.0 Tf [(2.)] TJ ET BT 91.016 191.352 Td /F4 9.0 Tf [(The SUNLearn system experienced very sharp load peaks on three occasions, on 16 and 20 May, as well as on )] TJ ET BT 91.016 180.363 Td /F4 9.0 Tf [(15 June. These spikes were so sudden that it was impossible to detect them early enough for proactive actions. )] TJ ET BT 91.016 169.374 Td /F4 9.0 Tf [(The provisional findings are that the peaks were caused by SUNLearn assessments which had been set sub-)] TJ ET BT 91.016 158.385 Td /F4 9.0 Tf [(optimally. The findings were then used to improve the guidelines for online assessments.)] TJ ET BT 78.360 147.412 Td /F4 9.0 Tf [(3.)] TJ ET BT 91.016 147.396 Td /F4 9.0 Tf [(Students on occasion had difficulties logging into SUNLearn. The support teams and support documentation have )] TJ ET BT 91.016 136.407 Td /F4 9.0 Tf [(provided temporary workarounds, but a permanent solution has since been developed.)] TJ ET BT 78.360 125.434 Td /F4 9.0 Tf [(4.)] TJ ET BT 91.016 125.418 Td /F4 9.0 Tf [(Students have at times had difficulty in submitting their assessments. The 30 minutes extra time was intended to )] TJ ET BT 91.016 114.429 Td /F4 9.0 Tf [(allow for this, but many students abuse the extra time as writing time and then struggle to submit at the last minute.)] TJ ET BT 78.360 103.456 Td /F4 9.0 Tf [(5.)] TJ ET BT 91.016 103.440 Td /F4 9.0 Tf [(There are indications of fraud during the online exams. This must be further investigated.)] TJ ET BT 78.360 92.467 Td /F4 9.0 Tf [(6.)] TJ ET BT 91.016 92.451 Td /F4 9.0 Tf [(The support infrastructure and teams where not always ready to cope with the volume of support calls. 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IT HUB closed

Wednesday, June 9th, 2021

The IT HUB has been closed this morning due to a positive COVID case of one of the staff members. 

For urgent issues students can go to their Computer User Areas (CUAs) for assistance or for less urgent problems, log a request on servicedesk.sun.ac.za.

IT HUB will be closed until Friday, but we will monitor the situation and keep you updated. 

Downloading of films and series can be traced and fined

Thursday, May 20th, 2021

With a fast internet connection and unlimited, “free” internet, it’s possible to download movies and series to your heart’s content. Unless you use a pay streaming platform it’s also illegal. Additionally, if you use the university’s network and/or devices it’s also a breach of the university’s Electronic Communications Policy – a policy all students and staff agree to when they annually activate their network access. Therefore your network access can be revoked if you are caught downloading and hosting illegal content.

Up to a few years back television networks and film companies weren’t geared to trace and stop downloading and distribution of illegal movies. It was just too difficult and not cost-effective. This is no longer the case – even in South Africa. Everything you do online can be tracked and traced.  

Information Technology receive regular notifications from companies such as Warner Bros. and Columbia Pictures indicating that illegal, copyrighted material is being downloaded and seeded (distributed) from IP addresses within the university’s network. These emails include the specific IP address which we can trace to the user, the material downloaded and distributed and at which times. When we receive these notifications, we immediately send an email to the user of the address with a written warning. If they do not comply, these companies will take legal action.

The distribution or seeding of copyrighted material without a licence is both a criminal and civil offence in South Africa, even if distribution takes place from BitTorrent. Just because it’s available via a torrent, it doesn’t mean it’s legal.

In South Africa, under the Copyright Law of 1978, you can be sentenced for up to 5 years in prison and a fine of up to R10,000 for each item you distribute. Between 2010 and 2012, 200,000 people have been sued for uploading and downloading copyright material via BitTorrent.

So before you download the latest episode of your favourite series or stream movies from an illegal file sharing site, consider the consequences. There are many legal options to watch media online, from Netflix  to Showmax, so rather be safe and legal.

MORE INFORMATION:

How does BitTorrent and seeding work?

http://en.wikipedia.org/wiki/BitTorrent 

http://www.bittorrent.com/help/guides/beginners-guide

 


Example of a warning letter:

We are writing this letter on behalf of Columbia Pictures Industries, Inc. (“Rights Holder”) who own certain rights under copyright law in the title White House Down.

You are receiving this notice because your Internet account was identified as having been used recently to copy and/or distribute illegally the copyrighted motion pictures and/or television shows listed at the bottom of this notice. This notice provides you with the information you need in order to take immediate action that can prevent serious legal and other consequences. These actions include:

1. Stop downloading or uploading without authorization any motion pictures or TV shows owned or distributed by Rights Holder; and
2. Permanently delete from your computer(s) all unauthorized copies you may have already made of these movies and TV shows.
If this notice is being received by an Internet Service Provider (ISP), please forward the notice to the individual associated with the activities.
The unauthorized distribution or public performance of copyrighted works constitutes copyright infringement under the Copyright Act, Title 17 U.S Code Section 106(3)-(4). This conduct may also violate the Berne Convention for the Protection of Literary and Artistic Works and The Universal Copyright Convention, as well as bilateral treaties with other countries that allow for protection of Rights Holder copyrighted works even beyond U.S borders.
Below is the detail for your reference:
– ————- Infringement Details ———————————-
Title: White House Down
Timestamp: 2013-09-19T23:18:28Z
IP Address: 146.232.***.**
Port: *****
Type: BitTorrent
Torrent Hash: *************************************


 [SOURCE: http://mybroadband.co.za]

 

 

SUNLearn support for students

Thursday, April 1st, 2021

Are you a Matie? Then you use SUNLearn.

Face-to-Face SUNLearn Support for students is now available at the IT Hub on Monday, Wednesday and Friday from 09h00-17h00.

Do you need assistance with:

  • SUNLearn access and log in issues?
  • Basic SUNLearn site navigation?
  • Accessing courses and course materials?
  • Knowing what to expect when your assessments are due?
  • Struggling to submit an assignment or find your Turnitin report?

Then set up an appointment today by sending an email to: angunge@sun.ac.za

We also offer weekly webinars for basic SUNLearn training for students on Tuesday and Friday at 18h00.

To make a booking for individualised SUNLearn assistance and support, please email angunge@sun.ac.za

IT HUB: only for students by appointment

Wednesday, March 3rd, 2021

All services offered by the IT HUB in the Admin A building – collection of equipment and any type of technical support – are available by prior arrangement only.

Additionally, during the peak period from March to May no staff support will be done at the IT HUB. If staff need technical support, they need to log a request on the ICT Partner Portal after which they will be contacted by a technician for further arrangements.

Students should make appointments by logging a call at the online service desk in advance. Appointments and rrequests can no longer be logged at the entrance to the IT HUB.

You can also call the IT HUB at 021 8089289, but preferably log a request on the ICT Partner Portal. This can be done as follows:

  1. Log an issue report on the ICT Partner Portal at https://servicedesk.sun.ac.za/
  2. Sign on with your SU username and password.
  3. Select the “ICT Partner Portal” service desk.
  4. Students select the IT HUB option. Staff select the  option depending on the type of issue.
  5.  Fill in the necessary information – if there is an asset number, please include it.
  6.  Add any additional information in the description field.
  7.  Copy any related images, files and emails to the attachment area.
  8.  A staff member will make contact once the report has been logged and schedule an appointment.

Students and staff members who have lost their student/staff cards are the only unscheduled visitors allowed at the IT HUB, and only between 08:30 and 16:00 daily.

 

Laundry, meal and printer quotas closing date

Tuesday, December 1st, 2020

Laundry, meal and printer quotas will be consolidated on Monday 14 December 2020.

Balances for 2020 will be credited against the student accounts. Students will be able to top-up  quota for printing and laundry facilities via Snapscan from Monday 21 December.

For more information contact Sean Davidse at Student Fees.

 

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