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85.696 575.469 85.866 575.879 85.866 576.291 c f BT 91.016 573.475 Td /F4 9.0 Tf [(Extending the hours where support is available to 22h00 and Saturdays,)] TJ ET 85.866 565.302 m 85.866 565.714 85.696 566.124 85.404 566.416 c 85.113 566.707 84.703 566.877 84.291 566.877 c 83.878 566.877 83.469 566.707 83.177 566.416 c 82.885 566.124 82.716 565.714 82.716 565.302 c 82.716 564.890 82.885 564.480 83.177 564.188 c 83.469 563.897 83.878 563.727 84.291 563.727 c 84.703 563.727 85.113 563.897 85.404 564.188 c 85.696 564.480 85.866 564.890 85.866 565.302 c f BT 91.016 562.486 Td /F4 9.0 Tf [(Training lecturers and support staff,)] TJ ET 85.866 554.313 m 85.866 554.725 85.696 555.135 85.404 555.427 c 85.113 555.718 84.703 555.888 84.291 555.888 c 83.878 555.888 83.469 555.718 83.177 555.427 c 82.885 555.135 82.716 554.725 82.716 554.313 c 82.716 553.901 82.885 553.491 83.177 553.199 c 83.469 552.908 83.878 552.738 84.291 552.738 c 84.703 552.738 85.113 552.908 85.404 553.199 c 85.696 553.491 85.866 553.901 85.866 554.313 c f BT 91.016 551.497 Td /F4 9.0 Tf [(Preparing training and information documentation on online exams,)] TJ ET 85.866 543.324 m 85.866 543.736 85.696 544.146 85.404 544.438 c 85.113 544.729 84.703 544.899 84.291 544.899 c 83.878 544.899 83.469 544.729 83.177 544.438 c 82.885 544.146 82.716 543.736 82.716 543.324 c 82.716 542.912 82.885 542.502 83.177 542.210 c 83.469 541.919 83.878 541.749 84.291 541.749 c 84.703 541.749 85.113 541.919 85.404 542.210 c 85.696 542.502 85.866 542.912 85.866 543.324 c f BT 91.016 540.508 Td /F4 9.0 Tf [(Revising the exam schedule to stagger the starting times by 15 minutes to reduce the impact on the system,)] TJ ET 85.866 532.335 m 85.866 532.747 85.696 533.157 85.404 533.449 c 85.113 533.740 84.703 533.910 84.291 533.910 c 83.878 533.910 83.469 533.740 83.177 533.449 c 82.885 533.157 82.716 532.747 82.716 532.335 c 82.716 531.923 82.885 531.513 83.177 531.221 c 83.469 530.930 83.878 530.760 84.291 530.760 c 84.703 530.760 85.113 530.930 85.404 531.221 c 85.696 531.513 85.866 531.923 85.866 532.335 c f BT 91.016 529.519 Td /F4 9.0 Tf [(Allowing 30 minutes extra time for exam submissions to counter any potential technology issues with submitting )] TJ ET BT 91.016 518.530 Td /F4 9.0 Tf [(the assessments,)] TJ ET 85.866 510.357 m 85.866 510.769 85.696 511.179 85.404 511.471 c 85.113 511.762 84.703 511.932 84.291 511.932 c 83.878 511.932 83.469 511.762 83.177 511.471 c 82.885 511.179 82.716 510.769 82.716 510.357 c 82.716 509.945 82.885 509.535 83.177 509.243 c 83.469 508.952 83.878 508.782 84.291 508.782 c 84.703 508.782 85.113 508.952 85.404 509.243 c 85.696 509.535 85.866 509.945 85.866 510.357 c f BT 91.016 507.541 Td /F4 9.0 Tf [(Upgrading the SUNLearn infrastructure to cope with the increased load,)] TJ ET 85.866 499.368 m 85.866 499.780 85.696 500.190 85.404 500.482 c 85.113 500.773 84.703 500.943 84.291 500.943 c 83.878 500.943 83.469 500.773 83.177 500.482 c 82.885 500.190 82.716 499.780 82.716 499.368 c 82.716 498.956 82.885 498.546 83.177 498.254 c 83.469 497.963 83.878 497.793 84.291 497.793 c 84.703 497.793 85.113 497.963 85.404 498.254 c 85.696 498.546 85.866 498.956 85.866 499.368 c f BT 91.016 496.552 Td /F4 9.0 Tf [(Preparing an Outlook calendar of exam times, for information purposes, for co-coordinating support and for )] TJ ET BT 91.016 485.563 Td /F4 9.0 Tf [(predicting load on the systems, and)] TJ ET 85.866 477.390 m 85.866 477.802 85.696 478.212 85.404 478.504 c 85.113 478.795 84.703 478.965 84.291 478.965 c 83.878 478.965 83.469 478.795 83.177 478.504 c 82.885 478.212 82.716 477.802 82.716 477.390 c 82.716 476.978 82.885 476.568 83.177 476.276 c 83.469 475.985 83.878 475.815 84.291 475.815 c 84.703 475.815 85.113 475.985 85.404 476.276 c 85.696 476.568 85.866 476.978 85.866 477.390 c f BT 91.016 474.574 Td /F4 9.0 Tf [(Arranging laptops and data for students without these, who had to learn and write exams remotely.)] TJ ET BT 61.016 454.585 Td /F4 9.0 Tf [(A big thank you \(appreciation\) must also be given to the lecturers, who in a very short time had to convert courses and )] TJ ET BT 61.016 443.596 Td /F4 9.0 Tf [(exams to this emergency fully online mode. Almost everybody had to sacrifice their Easter holidays to get ready for )] TJ ET BT 61.016 432.607 Td /F4 9.0 Tf [(teaching and examination during lock down.)] TJ ET BT 61.016 412.618 Td /F4 9.0 Tf [(The exams have been running smoothly to date, with some of exceptions:)] TJ ET BT 78.360 392.645 Td /F4 9.0 Tf [(1.)] TJ ET BT 91.016 392.629 Td /F4 9.0 Tf [(Several changes had to be made to the way exams were set in SUNLearn, particularly where students )] TJ ET BT 91.016 381.640 Td /F4 9.0 Tf [(experienced problems or the SUNLearn system was placed under extremely heavy load. Many lessons had to be )] TJ ET BT 91.016 370.651 Td /F4 9.0 Tf [(learnt about which methods do not work well. Guidelines had to be updated continuously as we became aware of )] TJ ET BT 91.016 359.662 Td /F4 9.0 Tf [(the impact of practices. 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The preferred method is to release the )] TJ ET BT 91.016 306.706 Td /F4 9.0 Tf [(document outside the actual assessment)] TJ ET 85.866 298.533 m 85.866 298.945 85.696 299.355 85.404 299.647 c 85.113 299.938 84.703 300.108 84.291 300.108 c 83.878 300.108 83.469 299.938 83.177 299.647 c 82.885 299.355 82.716 298.945 82.716 298.533 c 82.716 298.121 82.885 297.711 83.177 297.419 c 83.469 297.128 83.878 296.958 84.291 296.958 c 84.703 296.958 85.113 297.128 85.404 297.419 c 85.696 297.711 85.866 298.121 85.866 298.533 c f BT 91.016 295.717 Td /F4 9.0 Tf [(Turnitin should not be used where originality cannot be tested, for example in images. )] TJ ET 0.36 w 1 J 1 j 115.866 287.544 m 115.866 287.956 115.696 288.366 115.404 288.658 c 115.113 288.949 114.703 289.119 114.291 289.119 c 113.878 289.119 113.469 288.949 113.177 288.658 c 112.885 288.366 112.716 287.956 112.716 287.544 c 112.716 287.132 112.885 286.722 113.177 286.430 c 113.469 286.139 113.878 285.969 114.291 285.969 c 114.703 285.969 115.113 286.139 115.404 286.430 c 115.696 286.722 115.866 287.132 115.866 287.544 c s BT 121.016 284.728 Td /F4 9.0 Tf [(No changes should be made to assessments once the assessment has started.)] TJ ET BT 78.360 264.755 Td /F4 9.0 Tf [(2.)] TJ ET BT 91.016 264.739 Td /F4 9.0 Tf [(The SUNLearn system experienced very sharp load peaks on three occasions, on 16 and 20 May, as well as on )] TJ ET BT 91.016 253.750 Td /F4 9.0 Tf [(15 June. These spikes were so sudden that it was impossible to detect them early enough for proactive actions. )] TJ ET BT 91.016 242.761 Td /F4 9.0 Tf [(The provisional findings are that the peaks were caused by SUNLearn assessments which had been set sub-)] TJ ET BT 91.016 231.772 Td /F4 9.0 Tf [(optimally. The findings were then used to improve the guidelines for online assessments.)] TJ ET BT 78.360 220.799 Td /F4 9.0 Tf [(3.)] TJ ET BT 91.016 220.783 Td /F4 9.0 Tf [(Students on occasion had difficulties logging into SUNLearn. The support teams and support documentation have )] TJ ET BT 91.016 209.794 Td /F4 9.0 Tf [(provided temporary workarounds, but a permanent solution has since been developed.)] TJ ET BT 78.360 198.821 Td /F4 9.0 Tf [(4.)] TJ ET BT 91.016 198.805 Td /F4 9.0 Tf [(Students have at times had difficulty in submitting their assessments. The 30 minutes extra time was intended to )] TJ ET BT 91.016 187.816 Td /F4 9.0 Tf [(allow for this, but many students abuse the extra time as writing time and then struggle to submit at the last minute.)] TJ ET BT 78.360 176.843 Td /F4 9.0 Tf [(5.)] TJ ET BT 91.016 176.827 Td /F4 9.0 Tf [(There are indications of fraud during the online exams. This must be further investigated.)] TJ ET BT 78.360 165.854 Td /F4 9.0 Tf [(6.)] TJ ET BT 91.016 165.838 Td /F4 9.0 Tf [(The support infrastructure and teams where not always ready to cope with the volume of support calls. The team )] TJ ET BT 91.016 154.849 Td /F4 9.0 Tf [(has been expanded and priority exam service desk queues have been created.)] TJ ET BT 78.360 143.876 Td /F4 9.0 Tf [(7.)] TJ ET BT 91.016 143.860 Td /F4 9.0 Tf [(Support staff had to work under extreme pressure and at times had to endure abuse from students, and even from )] TJ ET BT 91.016 132.871 Td /F4 9.0 Tf [(parents of the students.)] TJ ET BT 61.016 112.882 Td /F4 9.0 Tf [(In the bigger picture, we believe the University did well to switch to the emergency fully online mode. 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IT HUB closed

Wednesday, June 9th, 2021

The IT HUB has been closed this morning due to a positive COVID case of one of the staff members. 

For urgent issues students can go to their Computer User Areas (CUAs) for assistance or for less urgent problems, log a request on servicedesk.sun.ac.za.

IT HUB will be closed until Friday, but we will monitor the situation and keep you updated. 

Downloading of films and series can be traced and fined

Thursday, May 20th, 2021

With a fast internet connection and unlimited, “free” internet, it’s possible to download movies and series to your heart’s content. Unless you use a pay streaming platform it’s also illegal. Additionally, if you use the university’s network and/or devices it’s also a breach of the university’s Electronic Communications Policy – a policy all students and staff agree to when they annually activate their network access. Therefore your network access can be revoked if you are caught downloading and hosting illegal content.

Up to a few years back television networks and film companies weren’t geared to trace and stop downloading and distribution of illegal movies. It was just too difficult and not cost-effective. This is no longer the case – even in South Africa. Everything you do online can be tracked and traced.  

Information Technology receive regular notifications from companies such as Warner Bros. and Columbia Pictures indicating that illegal, copyrighted material is being downloaded and seeded (distributed) from IP addresses within the university’s network. These emails include the specific IP address which we can trace to the user, the material downloaded and distributed and at which times. When we receive these notifications, we immediately send an email to the user of the address with a written warning. If they do not comply, these companies will take legal action.

The distribution or seeding of copyrighted material without a licence is both a criminal and civil offence in South Africa, even if distribution takes place from BitTorrent. Just because it’s available via a torrent, it doesn’t mean it’s legal.

In South Africa, under the Copyright Law of 1978, you can be sentenced for up to 5 years in prison and a fine of up to R10,000 for each item you distribute. Between 2010 and 2012, 200,000 people have been sued for uploading and downloading copyright material via BitTorrent.

So before you download the latest episode of your favourite series or stream movies from an illegal file sharing site, consider the consequences. There are many legal options to watch media online, from Netflix  to Showmax, so rather be safe and legal.

MORE INFORMATION:

How does BitTorrent and seeding work?

http://en.wikipedia.org/wiki/BitTorrent 

http://www.bittorrent.com/help/guides/beginners-guide

 


Example of a warning letter:

We are writing this letter on behalf of Columbia Pictures Industries, Inc. (“Rights Holder”) who own certain rights under copyright law in the title White House Down.

You are receiving this notice because your Internet account was identified as having been used recently to copy and/or distribute illegally the copyrighted motion pictures and/or television shows listed at the bottom of this notice. This notice provides you with the information you need in order to take immediate action that can prevent serious legal and other consequences. These actions include:

1. Stop downloading or uploading without authorization any motion pictures or TV shows owned or distributed by Rights Holder; and
2. Permanently delete from your computer(s) all unauthorized copies you may have already made of these movies and TV shows.
If this notice is being received by an Internet Service Provider (ISP), please forward the notice to the individual associated with the activities.
The unauthorized distribution or public performance of copyrighted works constitutes copyright infringement under the Copyright Act, Title 17 U.S Code Section 106(3)-(4). This conduct may also violate the Berne Convention for the Protection of Literary and Artistic Works and The Universal Copyright Convention, as well as bilateral treaties with other countries that allow for protection of Rights Holder copyrighted works even beyond U.S borders.
Below is the detail for your reference:
– ————- Infringement Details ———————————-
Title: White House Down
Timestamp: 2013-09-19T23:18:28Z
IP Address: 146.232.***.**
Port: *****
Type: BitTorrent
Torrent Hash: *************************************


 [SOURCE: http://mybroadband.co.za]

 

 

SUNLearn support for students

Thursday, April 1st, 2021

Are you a Matie? Then you use SUNLearn.

Face-to-Face SUNLearn Support for students is now available at the IT Hub on Monday, Wednesday and Friday from 09h00-17h00.

Do you need assistance with:

  • SUNLearn access and log in issues?
  • Basic SUNLearn site navigation?
  • Accessing courses and course materials?
  • Knowing what to expect when your assessments are due?
  • Struggling to submit an assignment or find your Turnitin report?

Then set up an appointment today by sending an email to: angunge@sun.ac.za

We also offer weekly webinars for basic SUNLearn training for students on Tuesday and Friday at 18h00.

To make a booking for individualised SUNLearn assistance and support, please email angunge@sun.ac.za

IT HUB: only by appointment

Wednesday, March 3rd, 2021

All services offered by the IT HUB in the Admin A building – collection of equipment and any type of technical support – are available by prior arrangement only.

If staff need technical support, they need to log a request on the ICT Partner Portal after which they will be contacted by a technician for further arrangements.

Students should make appointments by logging a call at the online service desk in advance. Appointments and rrequests can no longer be logged at the entrance to the IT HUB.

You can also call the IT HUB at 021 8089289, but preferably log a request on the ICT Partner Portal. This can be done as follows:

  1. Log an issue report on the ICT Partner Portal at https://servicedesk.sun.ac.za/
  2. Sign on with your SU username and password.
  3. Select the “ICT Partner Portal” service desk.
  4. Students select the IT HUB option. Staff select the  option depending on the type of issue.
  5.  Fill in the necessary information – if there is an asset number, please include it.
  6.  Add any additional information in the description field.
  7.  Copy any related images, files and emails to the attachment area.
  8.  A staff member will make contact once the report has been logged and schedule an appointment.

Students and staff members who have lost their student/staff cards are the only unscheduled visitors allowed at the IT HUB, and only between 08:30 and 16:00 daily.

 

Laundry, meal and printer quotas closing date

Tuesday, December 1st, 2020

Laundry, meal and printer quotas will be consolidated on Monday 14 December 2020.

Balances for 2020 will be credited against the student accounts. Students will be able to top-up  quota for printing and laundry facilities via Snapscan from Monday 21 December.

For more information contact Sean Davidse at Student Fees.

 

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