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85.113 530.930 85.404 531.221 c 85.696 531.513 85.866 531.923 85.866 532.335 c f BT 91.016 529.519 Td /F4 9.0 Tf [(Allowing 30 minutes extra time for exam submissions to counter any potential technology issues with submitting )] TJ ET BT 91.016 518.530 Td /F4 9.0 Tf [(the assessments,)] TJ ET 85.866 510.357 m 85.866 510.769 85.696 511.179 85.404 511.471 c 85.113 511.762 84.703 511.932 84.291 511.932 c 83.878 511.932 83.469 511.762 83.177 511.471 c 82.885 511.179 82.716 510.769 82.716 510.357 c 82.716 509.945 82.885 509.535 83.177 509.243 c 83.469 508.952 83.878 508.782 84.291 508.782 c 84.703 508.782 85.113 508.952 85.404 509.243 c 85.696 509.535 85.866 509.945 85.866 510.357 c f BT 91.016 507.541 Td /F4 9.0 Tf [(Upgrading the SUNLearn infrastructure to cope with the increased load,)] TJ ET 85.866 499.368 m 85.866 499.780 85.696 500.190 85.404 500.482 c 85.113 500.773 84.703 500.943 84.291 500.943 c 83.878 500.943 83.469 500.773 83.177 500.482 c 82.885 500.190 82.716 499.780 82.716 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big thank you \(appreciation\) must also be given to the lecturers, who in a very short time had to convert courses and )] TJ ET BT 61.016 443.596 Td /F4 9.0 Tf [(exams to this emergency fully online mode. Almost everybody had to sacrifice their Easter holidays to get ready for )] TJ ET BT 61.016 432.607 Td /F4 9.0 Tf [(teaching and examination during lock down.)] TJ ET BT 61.016 412.618 Td /F4 9.0 Tf [(The exams have been running smoothly to date, with some of exceptions:)] TJ ET BT 78.360 392.645 Td /F4 9.0 Tf [(1.)] TJ ET BT 91.016 392.629 Td /F4 9.0 Tf [(Several changes had to be made to the way exams were set in SUNLearn, particularly where students )] TJ ET BT 91.016 381.640 Td /F4 9.0 Tf [(experienced problems or the SUNLearn system was placed under extremely heavy load. Many lessons had to be )] TJ ET BT 91.016 370.651 Td /F4 9.0 Tf [(learnt about which methods do not work well. Guidelines had to be updated continuously as we became aware of )] TJ ET BT 91.016 359.662 Td /F4 9.0 Tf [(the impact of practices. 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The preferred method is to release the )] TJ ET BT 91.016 306.706 Td /F4 9.0 Tf [(document outside the actual assessment)] TJ ET 85.866 298.533 m 85.866 298.945 85.696 299.355 85.404 299.647 c 85.113 299.938 84.703 300.108 84.291 300.108 c 83.878 300.108 83.469 299.938 83.177 299.647 c 82.885 299.355 82.716 298.945 82.716 298.533 c 82.716 298.121 82.885 297.711 83.177 297.419 c 83.469 297.128 83.878 296.958 84.291 296.958 c 84.703 296.958 85.113 297.128 85.404 297.419 c 85.696 297.711 85.866 298.121 85.866 298.533 c f BT 91.016 295.717 Td /F4 9.0 Tf [(Turnitin should not be used where originality cannot be tested, for example in images. )] TJ ET 0.36 w 1 J 1 j 115.866 287.544 m 115.866 287.956 115.696 288.366 115.404 288.658 c 115.113 288.949 114.703 289.119 114.291 289.119 c 113.878 289.119 113.469 288.949 113.177 288.658 c 112.885 288.366 112.716 287.956 112.716 287.544 c 112.716 287.132 112.885 286.722 113.177 286.430 c 113.469 286.139 113.878 285.969 114.291 285.969 c 114.703 285.969 115.113 286.139 115.404 286.430 c 115.696 286.722 115.866 287.132 115.866 287.544 c s BT 121.016 284.728 Td /F4 9.0 Tf [(No changes should be made to assessments once the assessment has started.)] TJ ET BT 78.360 264.755 Td /F4 9.0 Tf [(2.)] TJ ET BT 91.016 264.739 Td /F4 9.0 Tf [(The SUNLearn system experienced very sharp load peaks on three occasions, on 16 and 20 May, as well as on )] TJ ET BT 91.016 253.750 Td /F4 9.0 Tf [(15 June. These spikes were so sudden that it was impossible to detect them early enough for proactive actions. )] TJ ET BT 91.016 242.761 Td /F4 9.0 Tf [(The provisional findings are that the peaks were caused by SUNLearn assessments which had been set sub-)] TJ ET BT 91.016 231.772 Td /F4 9.0 Tf [(optimally. The findings were then used to improve the guidelines for online assessments.)] TJ ET BT 78.360 220.799 Td /F4 9.0 Tf [(3.)] TJ ET BT 91.016 220.783 Td /F4 9.0 Tf [(Students on occasion had difficulties logging into SUNLearn. The support teams and support documentation have )] TJ ET BT 91.016 209.794 Td /F4 9.0 Tf [(provided temporary workarounds, but a permanent solution has since been developed.)] TJ ET BT 78.360 198.821 Td /F4 9.0 Tf [(4.)] TJ ET BT 91.016 198.805 Td /F4 9.0 Tf [(Students have at times had difficulty in submitting their assessments. The 30 minutes extra time was intended to )] TJ ET BT 91.016 187.816 Td /F4 9.0 Tf [(allow for this, but many students abuse the extra time as writing time and then struggle to submit at the last minute.)] TJ ET BT 78.360 176.843 Td /F4 9.0 Tf [(5.)] TJ ET BT 91.016 176.827 Td /F4 9.0 Tf [(There are indications of fraud during the online exams. This must be further investigated.)] TJ ET BT 78.360 165.854 Td /F4 9.0 Tf [(6.)] TJ ET BT 91.016 165.838 Td /F4 9.0 Tf [(The support infrastructure and teams where not always ready to cope with the volume of support calls. 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“Office 365 verification” phishing scam from compromised student account

Monday, September 3rd, 2018

Please be on the lookout for the following phishing scam coming this morning from a compromised student account:

The subject will be “Office365 E-mail Verification” (or a variation) and says that “you recently made a request to terminate your Office365 mail” and to click on a link to cancel this termination.

The mail should be immediately suspicious to most people with common sense and awareness of phishing scams, but here are a few signs:

  1. Why is a student account sending you mail about your “termination” of an Office365 account?
  2. Why are they threatening you to verify or lose your account?
  3. Why does the link point to a site that is not in the university network and is in Brazil of all places?
  4. Why is something as “important” as this being sent in a non-secure email? 

Here is an example of one of these phishing emails that several observant students and colleague have sent me this morning already!

If you have accidentally clicked on the link and given your login details to the phishers it is vitally important that you immediately go to the USERADM page (either http://www.sun.ac.za/password or www.sun.ac.za/useradm and change your password immediately. (Make sure the new password is completely different and is a strong password that will not be easily guessed, as well as changing the passwords on your social media and private e-mail accounts, especially if you use the same passwords on these accounts.)

If you have received mail that looks like the one above, please immediately report it to the Information Technology Security Team using the following method: (especially if it looks like it comes from a university address) Once you have reported it, delete it immediately.

  1. Start up a new mail addressed to csirt@sun.ac.za (CC: sysadm@sun.ac.za)
  2. Use the Title “SPAM” (without quotes) in the Subject.
  3. With this New Mail window open, drag the suspicious spam/phishing mail from your Inbox into the New Mail Window. It will attach the mail as an enclosure and a small icon with a light yellow envelope will appear in the attachments section of the New Mail.
  4. Send the mail.

[ARTICLE BY DAVID WILES]

 

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Exam access app a resounding success

Thursday, August 30th, 2018

Until recently granting access to examinations for students has been a manual and time-consuming process of checking-off access lists. However, thanks to new technology developed by Information Technology in collaboration with the Examination Office in the Registrar’s Division, this is no longer the case.    

Since June this year, the identification of students for access to examination venues has been facilitated with the use of cell phones at each venue. 

A student’s student card is held against the back of the cell phone, and on the screen, it is indicated whether the student is supposed to write the examination in the specific module in the specific venue. The screen will display a green mark if the student is at the correct exam venue (see image right) and a red cross if not. If the student is at the wrong venue, the screen will indicate where the student should be for the exam or test.  

This will result in access to examination venues being easily and swiftly controlled and will certainly simplify and improve the function of access control with regard to examination venues.  

This easier scanning process is made possible by the NFC (near-field communications) chip on Android phones which communicates with the MIFARE chip embedded in the student card,  and the identification information is then used by the phone app to look up the student’s exam venue. The exam venue and module information come from the Student Information System. 

Tests were first conducted on a small scale during the November 2017 examination and the technology was rolled out fully for the June 2018 examination. It was a resounding success.  

 Emce Louw, Head of the Exam Office experienced the impact first-hand as the process was driven from her office. This included loading the cell phones, setting up data, training the convenors responsible for scanning at the venues and collecting the phones after the exams. She received overwhelmingly positive feedback from invigilators and students alike: 

 

 

 

 

“Scan van studentekaarte is fantasties! Ek het gister 4de jaar Megatronika studente gehad. Hulle was vreeslik beïndruk met die scanning!”

The development and successful completion of the technology was a cross-functional team effort. Hendrik le Roux from Information Technology’s Access Control Division was the project manager and Guzelle Hendricks was responsible for business analysis for the two three-month phases of the project which ran from the end of 2017 to June 2018.  

In addition to Hendrik and Guzelle the following staff played a key role in getting the project off the ground – Phillip Greeff (TAS), Gregory Isaacs (TAS), Anna-Mari du Toit, Marc-Allen Johnson, Jeremy van Rooyen, Charles Hopkins, who wrote the app and Elmar Matthee who was responsible for the back-end development. On the side of the functional stakeholders, besides for Emce, Neels Fourie (Deputy Registrar), and Jan du Toit and Helene Nieuwoudt (both from SISS) participated in the project.

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High internet costs? Here’s why.

Monday, April 9th, 2018

Occasionally we receive enquiries regarding seemingly high Inetkey costs, especially from students. Usually, the causes are fairly straight-forward and can be easily prevented. 

It’s very difficult to say what is causing or what the source of the traffic is without actually looking at your Inetkey logs. So, to start, before contacting us about your Inetkey usage, first look at your logs on http://www.sun.ac.za/useradm and go to the [View Internet Usage] tool and under “View Type” select “Source” and select USER to refresh the display. If you take note of all the IP addresses and see if they are in fact your devices, you will get a better idea of which device is generating the traffic and at which times.

Keep in mind that Stellenbosch University has numerous times been rated as having the fastest internet in South Africa. Current speed tests show that the download speed is 95.29 MB per second and an upload speed of 58.12 MB per second. Subsequently, you can easily run up a massive Inetkey bill within minutes.

The following are a few potential causes for high Inetkey usage:

  • Windows 10 updates that cannot easily be switched off with traditional means. However, if the device is on the SU network and set up to receive updates from IT’s WSUS server, updates will be downloaded locally and not run via Inetkey.
  • Updates stopping and restarting or not completing. Windows 10 1709 Creative Update is a little under 4Gb.
  • Inetkey being left open on a device that is unattended overnight or during classes.
  • Video streaming from sites not on the firewall exception list. Watching an HD streamed movie during the day and evening can generate 3Gb of data per hour.
  • Using a laptop as a wifi hotspot for a cell phone to save on data costs.
  • Using filesharing protocols like BitTorrent. Remember that uploads and downloads both generate traffic. If you use BitTorrent you are also seeding and will also pay for someone downloading your own files.
  • Syncing files to DropBox.
  • Weak passwords allowing neighbours and friends to share internet connections from adjacent rooms.
  • Passwords being leaked to a friend or partners and then abused at a later stage.
  • Viruses or malware included in BHO that spam and generate traffic. Often compromised e-mail accounts will cause high internet usage, because InetKey and email use the same password.
  • Inetkey accounts being used on multiple devices.

If none of these seems to be causing your high Inetkey usage, you can ask Information Technology to investigate your internet usage (or issues). If you have a query send a complaint within 14 days to helpinfo@sun.ac.za. The cost of an enquiry is R200.00 per enquiry. If an error is found, the administrative fee will not be levied.

[Information supplied by David Wiles]

 

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Teach and Learn with MATLAB and Simulink

Wednesday, February 21st, 2018

Where Will MATLAB Take You Today?

Stellenbosch University has a Total Academic Headcount (TAH) license for MATLAB, Simulink, and add-on products. You may use these products for teaching, research, and learning. The license allows individuals to install the products on university-owned equipment, as well as personally owned computers.

Get Access Today: http://rga.sun.ac.za/firga/matlab.html

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New SUNLearn mobile app available for download

Wednesday, April 26th, 2017

Information Technology has developed a new SUNLearn mobile app which is now available for download. The app can be downloaded for Android, as well as iOS devices. It can also be downloaded by scanning the QR code to the right.  

SUNLearn is Stellenbosch University’s blended-learning platform. It is an open source, powerful, flexible and mobile-ready blended learning platform for learning and teaching. The system is easy to learn and use for both staff and students and an extensive user guide is also available. 

The SUNLearn mobile app can be used to:

– browse the content of your courses, even when offline,
– receive instant notifications of messages and other events,
– quickly find and contact other people in your courses,
– upload images, audio, videos and other files from your mobile device,
– view your course grades, etc.

Full features can be seen here.

Students who are new to the system can go to the Student training link where they will find various resources, videos and self-help guides. Keep in mind that when you use the SUNLearn mobile app on campus via Maties WiFi or the network, you will not be charged for any data and you will not need Inetkey for access.

The SUNLearn support team can be reached at learn@sun.ac.za or 021-808 2222.

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