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Description of problem)] TJ ET BT 61.016 572.167 Td /F4 9.0 Tf [(2. Telephone number)] TJ ET BT 61.016 561.178 Td /F4 9.0 Tf [(3. Room Number)] TJ ET BT 61.016 550.189 Td /F4 9.0 Tf [(4. Department and building)] TJ ET BT 61.016 539.200 Td /F4 9.0 Tf [(5. Asset number of computer, laptop, printer, etc.)] TJ ET BT 61.016 519.211 Td /F4 9.0 Tf [(Requests will be logged automatically and reference number sent via email.)] TJ ET BT 61.016 499.222 Td /F4 9.0 Tf [(For video instructions on how to log a request on the ICT Partner Portal, click here. )] TJ ET 0.373 0.169 0.255 rg BT 393.161 499.222 Td /F4 9.0 Tf [(More information on our Service )] TJ ET 0.18 w 0 J [ ] 0 d 393.161 498.071 m 523.706 498.071 l S BT 61.016 488.233 Td /F4 9.0 Tf [(Catalogue.)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 487.082 m 104.540 487.082 l S 0.153 0.153 0.153 rg BT 61.016 468.244 Td /F1 9.0 Tf [(Option 2)] TJ ET BT 61.016 457.255 Td /F1 9.0 Tf [(Contact the IT Service Desk – 021 808 4367)] TJ ET BT 61.016 437.266 Td /F4 9.0 Tf [(We require username and asset number in order to assist OR leave a voicemail message.)] TJ ET 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 427.568 m 306.516 427.568 l 305.766 426.818 l 305.766 426.818 l f 1.000 1.000 1.000 rg 1.000 1.000 1.000 RG 305.016 425.318 m 306.516 425.318 l 305.766 426.068 l 305.766 426.068 l f 306.516 427.568 m 306.516 425.318 l 305.766 426.068 l 305.766 426.818 l f 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 427.568 m 305.016 425.318 l 305.766 426.068 l 305.766 426.818 l f 0.200 0.200 0.200 rg BT 61.016 404.890 Td /F1 11.7 Tf [(HOW DO I FOLLOW UP ON THE IT REQUEST I HAVE LOGGED?)] TJ ET 0.153 0.153 0.153 rg BT 61.016 384.241 Td /F4 9.0 Tf [(Whether you have called the IT Service Desk at 0218084367, sent an email to )] TJ ET 0.373 0.169 0.255 rg BT 374.675 384.241 Td /F4 9.0 Tf [(help@sun.ac.za)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 374.675 383.090 m 439.340 383.090 l S 0.153 0.153 0.153 rg BT 439.340 384.241 Td /F4 9.0 Tf [( or logged a request via the )] TJ ET BT 61.016 373.252 Td /F4 9.0 Tf [(ICT Partner Portal at )] TJ ET 0.373 0.169 0.255 rg BT 146.048 373.252 Td /F4 9.0 Tf [(https://servicedesk.sun.ac.za)] TJ ET 0.18 w 0 J [ ] 0 d 146.048 372.101 m 261.599 372.101 l S 0.153 0.153 0.153 rg BT 261.599 373.252 Td /F4 9.0 Tf [( you can do the following:)] TJ ET BT 78.360 353.279 Td /F4 9.0 Tf [(1.)] TJ ET BT 91.016 353.263 Td /F4 9.0 Tf [(Log in at )] TJ ET 0.373 0.169 0.255 rg BT 128.042 353.263 Td /F4 9.0 Tf [(https://servicedesk.sun.ac.za)] TJ ET 0.18 w 0 J [ ] 0 d 128.042 352.112 m 243.593 352.112 l S 0.153 0.153 0.153 rg BT 243.593 353.263 Td /F4 9.0 Tf [( with your username and password.)] TJ ET BT 78.360 342.290 Td /F4 9.0 Tf [(2.)] TJ ET BT 91.016 342.274 Td /F4 9.0 Tf [(Select: )] TJ ET BT 121.031 342.274 Td /F3 9.0 Tf [(Requests, My requests)] TJ ET BT 219.059 342.274 Td /F4 9.0 Tf [(. The status of all the requests that you have raised will be displayed.)] TJ ET 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 331.076 m 306.516 331.076 l 305.766 330.326 l 305.766 330.326 l f 1.000 1.000 1.000 rg 1.000 1.000 1.000 RG 305.016 328.826 m 306.516 328.826 l 305.766 329.576 l 305.766 329.576 l f 306.516 331.076 m 306.516 328.826 l 305.766 329.576 l 305.766 330.326 l f 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 331.076 m 305.016 328.826 l 305.766 329.576 l 305.766 330.326 l f 0.200 0.200 0.200 rg BT 61.016 308.398 Td /F1 11.7 Tf [(HOW DO I FOLLOW UP IF I SENT AN EMAIL TO)] TJ ET BT 324.289 308.398 Td /F1 11.7 Tf [(HELP@SUN.AC.ZA?)] TJ ET 0.153 0.153 0.153 rg BT 61.016 287.750 Td /F4 9.0 Tf [(If you send an email to )] TJ ET 0.373 0.169 0.255 rg BT 154.067 287.750 Td /F4 9.0 Tf [(help@sun.ac.za)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 154.067 286.598 m 218.732 286.598 l S 0.153 0.153 0.153 rg BT 218.732 287.750 Td /F4 9.0 Tf [( it automatically logs a request on the IT Service Portal. 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Rather click on the request number and add your comment on the )] TJ ET BT 61.016 707.226 Td /F4 9.0 Tf [(system.)] TJ ET 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 697.528 m 306.516 697.528 l 305.766 696.778 l 305.766 696.778 l f 1.000 1.000 1.000 rg 1.000 1.000 1.000 RG 305.016 695.278 m 306.516 695.278 l 305.766 696.028 l 305.766 696.028 l f 306.516 697.528 m 306.516 695.278 l 305.766 696.028 l 305.766 696.778 l f 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 697.528 m 305.016 695.278 l 305.766 696.028 l 305.766 696.778 l f 0.200 0.200 0.200 rg BT 61.016 674.850 Td /F1 11.7 Tf [(HOW DO I ADD A COMMENT TO MY REQUEST?)] TJ ET 0.153 0.153 0.153 rg BT 78.360 654.218 Td /F4 9.0 Tf [(1.)] TJ ET BT 91.016 654.201 Td /F4 9.0 Tf [(Log in at )] TJ ET 0.373 0.169 0.255 rg BT 128.042 654.201 Td /F4 9.0 Tf [(https://servicedesk.sun.ac.za)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 128.042 653.050 m 243.593 653.050 l S 0.153 0.153 0.153 rg BT 243.593 654.201 Td /F4 9.0 Tf [( with your username and password.)] TJ ET BT 78.360 643.229 Td /F4 9.0 Tf [(2.)] TJ ET BT 91.016 643.212 Td /F4 9.0 Tf [(Select: )] TJ ET BT 121.031 643.212 Td /F3 9.0 Tf [(Requests, My requests)] TJ ET BT 219.059 643.212 Td /F2 9.0 Tf [(. )] TJ ET BT 224.063 643.212 Td /F4 9.0 Tf [(The status of all the requests that you have raised will be displayed.)] TJ ET BT 78.360 632.240 Td /F4 9.0 Tf [(3.)] TJ ET BT 91.016 632.223 Td /F4 9.0 Tf [(Click on the reference number of a request to see its details.)] TJ ET BT 78.360 621.251 Td /F4 9.0 Tf [(4.)] TJ ET BT 91.016 621.234 Td /F4 9.0 Tf [(Type your comment in the text box and click on )] TJ ET BT 281.600 621.234 Td /F3 9.0 Tf [(Add. )] TJ ET BT 304.100 621.234 Td /F4 9.0 Tf [(The comment will be added to the request. You can also add )] TJ ET BT 91.016 610.245 Td /F4 9.0 Tf [(screen shots for clarification)] TJ ET 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 599.048 m 306.516 599.048 l 305.766 598.298 l 305.766 598.298 l f 1.000 1.000 1.000 rg 1.000 1.000 1.000 RG 305.016 596.798 m 306.516 596.798 l 305.766 597.548 l 305.766 597.548 l f 306.516 599.048 m 306.516 596.798 l 305.766 597.548 l 305.766 598.298 l f 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 599.048 m 305.016 596.798 l 305.766 597.548 l 305.766 598.298 l f 0.200 0.200 0.200 rg BT 61.016 576.369 Td /F1 11.7 Tf [(WHAT DOES THE DIFFERENT STATUS OPTIONS MEAN?)] TJ ET 0.153 0.153 0.153 rg BT 61.016 555.721 Td /F4 9.0 Tf [(WAITING ON SUPPORT =you are waiting for a response / feedback from IT regarding your request.)] TJ ET BT 61.016 535.732 Td /F4 9.0 Tf [(WAITING ON CUSTOMER =IT is waiting on a response / feedback from you regarding your request.)] TJ ET BT 61.016 515.743 Td /F4 9.0 Tf [(IN PROGRESS = your request is being attended to.)] TJ ET BT 61.016 495.754 Td /F4 9.0 Tf [(ESCALATED =your request is escalated for further investigation.)] TJ ET BT 61.016 475.765 Td /F4 9.0 Tf [(RESOLVED =your request has been resolved.)] TJ ET BT 61.016 455.776 Td /F4 9.0 Tf [(CLOSED = your request has been closed.)] TJ ET BT 61.016 435.787 Td /F4 9.0 Tf [( )] TJ ET BT 61.016 415.798 Td /F4 9.0 Tf [( )] TJ ET 0.400 0.400 0.400 rg BT 61.016 397.309 Td /F2 9.0 Tf [(Posted in:General,Notices,Tips,Training | | With 0 comments)] TJ ET endstream endobj 36 0 obj << /Type /Annot /Subtype /Link /A 37 0 R /Border [0 0 0] /H /I /Rect [ 61.0157 728.3716 125.6807 737.5291 ] >> endobj 37 0 obj << /Type /Action /S /URI /URI (mailto:help@sun.ac.za) >> endobj 38 0 obj << /Type /Annot /Subtype /Link /A 39 0 R /Border [0 0 0] /H /I /Rect [ 213.5657 717.3826 278.2307 726.5401 ] >> endobj 39 0 obj << /Type /Action /S /URI /URI (mailto:help@sun.ac.za) >> endobj 40 0 obj << /Type /Annot /Subtype /Link /A 41 0 R /Border [0 0 0] /H /I /Rect [ 128.0417 653.3689 243.5927 662.5264 ] >> endobj 41 0 obj << /Type /Action /S /URI /URI (https://eur03.safelinks.protection.outlook.com/?url=https://servicedesk.sun.ac.za/&data=02|01||fc962a99dd8b454e908d08d8696ae915|a6fa3b030a3c42588433a120dffcd348|0|0|637375255182735055&sdata=dd/4Jv0MNIZhKewqxdBttVt9lanKti/xchyeZRhJzKw=&reserved=0) >> endobj xref 0 42 0000000000 65535 f 0000000008 00000 n 0000000073 00000 n 0000000119 00000 n 0000000312 00000 n 0000000341 00000 n 0000000479 00000 n 0000000631 00000 n 0000008787 00000 n 0000008899 00000 n 0000009014 00000 n 0000009134 00000 n 0000009242 00000 n 0000009370 00000 n 0000009451 00000 n 0000009579 00000 n 0000009680 00000 n 0000009807 00000 n 0000009908 00000 n 0000010036 00000 n 0000010109 00000 n 0000010237 00000 n 0000010534 00000 n 0000010662 00000 n 0000010959 00000 n 0000011087 00000 n 0000011160 00000 n 0000011288 00000 n 0000011361 00000 n 0000011489 00000 n 0000011786 00000 n 0000011914 00000 n 0000012211 00000 n 0000012339 00000 n 0000012412 00000 n 0000012510 00000 n 0000017152 00000 n 0000017279 00000 n 0000017352 00000 n 0000017480 00000 n 0000017553 00000 n 0000017681 00000 n trailer << /Size 42 /Root 1 0 R /Info 5 0 R >> startxref 17978 %%EOF Tips « Informasietegnologie
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Tips

MFA – Everything you need to know

Friday, October 13th, 2023

Cybersecurity Awareness Month takes place during October each year. The theme for 2023 is “Secure Our World”. With this blog post, our focus is on Multi-Factor Authentication (MFA), which adds an extra layer of protection to your accounts, making it harder for hackers to get in. 

What is MFA?

Multi-Factor Authentication adds a second layer of security to your account to ensure that your account stays safe, even if someone else knows your password. This will mean that, for certain services, including Microsoft Outlook, Teams, etc. you will be prompted to provide more information in order to authenticate your identity as a Stellenbosch University student or staff member.

What are the benefits of MFA?

  • MFA improves the University’s security by adding another layer an intruder would have to penetrate.
  • MFA protects your University identity by ensuring no one else can act on your behalf even if your password has been compromised.
  • MFA safeguards you against security attacks.
  • With implementing MFA your information is protected which is one of the ways to increase the University’s reputation and trustworthiness.

Which authentication method is recommended?

The Microsoft Authenticator application can be downloaded from the Google Play Store (Android devices) and the App Store (Apple devices). Here’s a guide on how to set up Microsoft Authenticator: How to set up Microsoft Authenticator (1)

WATCH: A helpful guide on MFA

Be aware. Be secure. Be cyber smart.

Computer Literacy and Digital Literacy – not the same thing

Wednesday, June 7th, 2023

Computer and Digital Literacy are two separate things, but they go together. For us to be effective, responsible technology users, we need to have both. In this article we explore the difference between these two concepts, and why it is important to develop digital literacy skills.

What is computer literacy?

Computer literacy is defined as the knowledge and ability to use computers and related technology efficiently, with skill levels ranging from elementary use to computer programming and advanced problem solving. Those who are computer literate have the ability to perform basic tasks on the computer. For example, switching on your computer, knowing how to access the internet, navigating a browser, and operating software systems, and completing any other tasks that make it possible to do your job.

What is digital literacy?

Digital literacy is the ability to navigate our digital environment using reading, writing, critical thinking and technical skills. It’s about using technological devices such as a smartphone, laptop or tablet, to find, evaluate and communicate information. So, digital literacy goes beyond computer literacy because it gives individuals the power to connect around the world. 

Why is digital literacy important?

Digital literacy skills are essential for participating in the modern economy. Digital literacy can play a powerful role in helping people connect, learn, engage with their community, and create more promising futures. Simply reading articles online does not address digital literacy, so it is important for everyone to understand the variety of content and possibilities that are accessible online.

  • Efficient Communication: Digital literacy improves communication that creates a more efficient workflow. It allows employees to communicate with each other through various platforms, such as email, instant messaging, video conferencing, and social media.
  • Enhances Problem-Solving Skills: With digital literacy, employees can access vast amounts of information through the internet, which allows them to research solutions to complex problems, find relevant data, and make informed decisions.
  • Increases Efficiency: Digital tools such as automation, online collaboration platforms, and project management software can increase efficiency in the workplace.
  • Improves Creativity: Digital literacy can also foster creativity in employees by providing access to various digital tools that can unleash their creative potential and produce high-quality content.
  • Better Time Management: Digital literacy can help employees manage their time more effectively.
  • Online Security: Digital literacy skills help individuals understand the importance of securing their online information and the potential risks of cyber-attacks.
  • Artificial Intelligence (AI): Digital literacy skills are crucial for leveraging AI’s benefits.
  • Big Data: Digital literacy skills have become essential for individuals to interpret and analyse vast amounts of data effectively.
  • Social Media: Digital literacy skills are essential for using social media safely and responsibly. It enables individuals to identify potential risks associated with social media.

Start your digital literacy pathway

With the Microsoft Digital Literacy classes, you can gain skills needed to effectively explore the internet. 

Sources:

YOTTABYTE

LinkedIn

Microsoft

Futurelab

SU IT Digital Literacy in a nutshell

Email security

Friday, March 31st, 2023

Phishing and Report Message

View a PDF here: Phishing and Report Message Infographic

Stop waiting and start updating

Friday, March 31st, 2023

Why Windows Updates are crucial for your device’s health

This article was compiled by Elnita Jacobs, Computer Technician 1: IT General Support Services, and Bradley van der Venter, Senior Configuration Specialist: IT General Support Services.

In today’s world with the ever-changing threat landscape, keeping our devices up to date is essential for ensuring they run smoothly and securely. Windows Updates is one of the most critical updates we need to keep up with. 

Windows Updates visual

 

1 – The Importance

Firstly, let’s talk about why installing Windows Updates is so important. These updates are designed to fix bugs and vulnerabilities in the operating system, improve performance, and add new features. This means that by installing updates, you can keep your device running smoothly and securely and take advantage of new features that Microsoft releases. Windows Updates can also help to protect your device from malware and other security threats, making them a critical part of your device’s overall security.

2 – “Patch Tuesdays”

It’s also worth noting that Windows Updates are typically released on the second Tuesday of every month, known as “Patch Tuesday”. This means that by default, Windows Updates are enabled to install automatically, and you can expect your device to receive updates shortly after this date each month. Additionally, if you fail to restart your device after updates have been installed, Windows will force a restart after seven days to ensure compliance. 

Please note that this is not enforcement from Stellenbosch University (SU) but from Microsoft. 

This is important to keep in mind, as it ensures that your device stays up-to-date and secure, even if you forget to restart after installing updates. For example, suppose you restart your device immediately after updates are installed. In that case, you minimise the risk of, for example, being in a meeting and then Windows notifying you that it will restart in approximately 20 minutes. 

This will only happen if you haven’t restarted your device for more than seven days after installing the Windows Updates. 

3 – The Consequences

Now, let’s consider the consequences of failing to install Windows Updates. First, when you fail to update and restart your device, you leave it vulnerable to security threats. Hackers can exploit the operating system’s vulnerabilities to gain access to your device and steal sensitive information such as passwords and financial data. Malware can also infect your device, causing it to slow down, crash, or render unusable. Additionally, failing to update your device can result in poor performance, as bugs and other issues can accumulate over time, making it harder to use your device efficiently.

One of the most significant risks of not updating your device is the possibility of data loss. If your device becomes infected with malware or crashes due to bugs, you may lose important data such as documents, photos, and videos. This can be devastating, particularly if you have not backed up your data. Additionally, if you use your device for work, you may risk losing valuable business data, which can be catastrophic for your business.

4 – The Solution

What can you do to ensure that you are keeping your device up to date? The simplest solution is to enable automatic updates on your device (Stellenbosch University Windows Asset devices joined to the domain have this enabled by default). This will ensure that your device receives updates as soon as they become available without any effort on your part. Alternatively, you can manually check for updates by going to the Windows Update in the Settings option on the Start Menu. Restarting your device regularly after installing updates is also important, as this ensures that they are fully installed and can take effect.

In conclusion, installing Windows Updates is crucial for ensuring your device runs smoothly and securely. By keeping your device up to date, you can take advantage of new features, improve performance, and protect yourself from security threats. Failing to update and restart your device for updates can lead to poor performance, data loss, and security vulnerabilities. So, ensure you enable automatic updates or manually check for updates regularly, and always restart your device after installing updates.

Reference:

Something’s Phishy…

Monday, October 24th, 2022

 

 

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