%PDF-1.3 1 0 obj << /Type /Catalog /Outlines 2 0 R /Pages 3 0 R >> endobj 2 0 obj << /Type /Outlines /Count 0 >> endobj 3 0 obj << /Type /Pages /Kids [6 0 R 32 0 R ] /Count 2 /Resources << /ProcSet 4 0 R /Font << /F1 8 0 R /F2 9 0 R /F3 10 0 R /F4 11 0 R >> >> /MediaBox [0.000 0.000 612.000 792.000] >> endobj 4 0 obj [/PDF /Text ] endobj 5 0 obj << /Creator (DOMPDF) /CreationDate (D:20211028051833+00'00') /ModDate (D:20211028051833+00'00') /Title (IT-artikels) >> endobj 6 0 obj << /Type /Page /Parent 3 0 R /Annots [ 12 0 R 14 0 R 16 0 R 18 0 R 20 0 R 22 0 R 24 0 R 26 0 R 28 0 R 30 0 R ] /Contents 7 0 R >> endobj 7 0 obj << /Length 7833 >> stream 0.702 0.800 0.816 rg 34.016 34.016 543.969 723.969 re f 1.000 1.000 1.000 rg 45.266 66.643 521.469 680.091 re f 0.773 0.773 0.773 rg 0.773 0.773 0.773 RG 45.266 746.734 m 566.734 746.734 l 565.984 745.984 l 46.016 745.984 l f 566.734 746.734 m 566.734 66.643 l 565.984 66.643 l 565.984 745.984 l f 45.266 746.734 m 45.266 66.643 l 46.016 66.643 l 46.016 745.984 l f 61.016 617.359 m 550.984 617.359 l 550.984 618.109 l 61.016 618.109 l f 1.000 1.000 1.000 rg BT 278.868 698.693 Td /F1 10.5 Tf [(POST LIST)] TJ ET 0.200 0.200 0.200 rg BT 212.789 670.111 Td /F1 14.4 Tf [(INFORMASIETEGNOLOGIE)] TJ ET BT 221.824 643.466 Td /F1 11.7 Tf [(INFORMATION TECHNOLOGY)] TJ ET BT 61.016 583.841 Td /F1 14.4 Tf [(ERROR REPORTING FAQS)] TJ ET BT 61.016 564.033 Td /F3 9.0 Tf [(HOW DO I REPORT AN IT PROBLEM, REQUEST OR ENQUIRY?)] TJ ET 0.400 0.400 0.400 rg BT 61.016 544.044 Td /F3 9.0 Tf [(Option 1)] TJ ET BT 61.016 533.055 Td /F3 9.0 Tf [(Log a service request )] TJ ET 0.373 0.169 0.255 rg BT 156.056 533.055 Td /F3 9.0 Tf [(on our ICT Partner Portal)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 156.056 531.626 m 263.075 531.626 l S 0.400 0.400 0.400 rg BT 263.075 533.055 Td /F4 9.0 Tf [(with the following information:)] TJ ET BT 61.016 513.066 Td /F4 9.0 Tf [(1. Description of problem)] TJ ET BT 61.016 502.077 Td /F4 9.0 Tf [(2. Telephone number)] TJ ET BT 61.016 491.088 Td /F4 9.0 Tf [(3. Room Number)] TJ ET BT 61.016 480.099 Td /F4 9.0 Tf [(4. Department and building)] TJ ET BT 61.016 469.110 Td /F4 9.0 Tf [(5. Asset number of computer, laptop, printer, etc.)] TJ ET BT 61.016 449.121 Td /F4 9.0 Tf [(Requests will be logged automatically and reference number sent via email.)] TJ ET BT 61.016 429.132 Td /F4 9.0 Tf [(For video instructions on how to log a request on the ICT Partner Portal, click here. )] TJ ET 0.373 0.169 0.255 rg BT 393.161 429.132 Td /F4 9.0 Tf [(More information on our Service )] TJ ET 0.18 w 0 J [ ] 0 d 393.161 427.981 m 523.706 427.981 l S BT 61.016 418.143 Td /F4 9.0 Tf [(Catalogue.)] TJ ET 0.18 w 0 J [ ] 0 d 61.016 416.992 m 104.540 416.992 l S 0.400 0.400 0.400 rg BT 61.016 398.154 Td /F3 9.0 Tf [(Option 2)] TJ ET BT 61.016 387.165 Td /F3 9.0 Tf [(Contact the IT Service Desk 021 808 4367)] TJ ET BT 61.016 367.176 Td /F4 9.0 Tf [(We require username and asset number in order to assist OR leave a voicemail message.)] TJ ET 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 357.478 m 306.516 357.478 l 305.766 356.728 l 305.766 356.728 l f 1.000 1.000 1.000 rg 1.000 1.000 1.000 RG 305.016 355.228 m 306.516 355.228 l 305.766 355.978 l 305.766 355.978 l f 306.516 357.478 m 306.516 355.228 l 305.766 355.978 l 305.766 356.728 l f 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 357.478 m 305.016 355.228 l 305.766 355.978 l 305.766 356.728 l f 0.200 0.200 0.200 rg BT 61.016 337.437 Td /F3 9.0 Tf [(HOW DO I FOLLOW UP ON THE IT REQUEST I HAVE LOGGED?)] TJ ET 0.400 0.400 0.400 rg BT 61.016 317.448 Td /F4 9.0 Tf [(Whether you have called the IT Service Desk at 0218084367, sent an email to )] TJ ET 0.373 0.169 0.255 rg BT 374.675 317.448 Td /F4 9.0 Tf [(help@sun.ac.za)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 374.675 316.297 m 439.340 316.297 l S 0.400 0.400 0.400 rg BT 439.340 317.448 Td /F4 9.0 Tf [( or logged a request via the )] TJ ET BT 61.016 306.459 Td /F4 9.0 Tf [(ICT Partner Portal at )] TJ ET 0.373 0.169 0.255 rg BT 146.048 306.459 Td /F4 9.0 Tf [(https://servicedesk.sun.ac.za)] TJ ET 0.18 w 0 J [ ] 0 d 146.048 305.308 m 261.599 305.308 l S 0.400 0.400 0.400 rg BT 261.599 306.459 Td /F4 9.0 Tf [( you can do the following:)] TJ ET BT 78.360 286.486 Td /F4 9.0 Tf [(1.)] TJ ET BT 91.016 286.470 Td /F4 9.0 Tf [(Log in at )] TJ ET 0.373 0.169 0.255 rg BT 128.042 286.470 Td /F4 9.0 Tf [(https://servicedesk.sun.ac.za)] TJ ET 0.18 w 0 J [ ] 0 d 128.042 285.319 m 243.593 285.319 l S 0.400 0.400 0.400 rg BT 243.593 286.470 Td /F4 9.0 Tf [( with your username and password.)] TJ ET BT 78.360 275.497 Td /F4 9.0 Tf [(2.)] TJ ET BT 91.016 275.481 Td /F4 9.0 Tf [(Select: )] TJ ET BT 121.031 275.481 Td /F3 9.0 Tf [(Requests, My requests)] TJ ET BT 219.059 275.481 Td /F4 9.0 Tf [(. The status of all the requests that you have raised will be displayed.)] TJ ET 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 264.283 m 306.516 264.283 l 305.766 263.533 l 305.766 263.533 l f 1.000 1.000 1.000 rg 1.000 1.000 1.000 RG 305.016 262.033 m 306.516 262.033 l 305.766 262.783 l 305.766 262.783 l f 306.516 264.283 m 306.516 262.033 l 305.766 262.783 l 305.766 263.533 l f 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 264.283 m 305.016 262.033 l 305.766 262.783 l 305.766 263.533 l f 0.200 0.200 0.200 rg BT 61.016 244.242 Td /F3 9.0 Tf [(HOW DO I FOLLOW UP IF I SENT AN EMAIL TO)] TJ ET BT 263.534 244.242 Td /F3 9.0 Tf [(HELP@SUN.AC.ZA?)] TJ ET 0.400 0.400 0.400 rg BT 61.016 224.253 Td /F4 9.0 Tf [(If you send an email to )] TJ ET 0.373 0.169 0.255 rg BT 154.067 224.253 Td /F4 9.0 Tf [(help@sun.ac.za)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 154.067 223.102 m 218.732 223.102 l S 0.400 0.400 0.400 rg BT 218.732 224.253 Td /F4 9.0 Tf [( it automatically logs a request on the IT Service Portal. You can check on the )] TJ ET BT 61.016 213.264 Td /F4 9.0 Tf [(status of your request as follows:)] TJ ET BT 78.360 193.291 Td /F4 9.0 Tf [(1.)] TJ ET BT 91.016 193.275 Td /F4 9.0 Tf [(Log in at )] TJ ET 0.373 0.169 0.255 rg BT 128.042 193.275 Td /F4 9.0 Tf [(https://servicedesk.sun.ac.za)] TJ ET 0.18 w 0 J [ ] 0 d 128.042 192.124 m 243.593 192.124 l S 0.400 0.400 0.400 rg BT 243.593 193.275 Td /F4 9.0 Tf [( with your username and password.)] TJ ET BT 78.360 182.302 Td /F4 9.0 Tf [(2.)] TJ ET BT 91.016 182.286 Td /F4 9.0 Tf [(Select: )] TJ ET BT 123.533 182.286 Td /F3 9.0 Tf [(Requests, My requests.)] TJ ET BT 224.063 182.286 Td /F4 9.0 Tf [(The status of all your requests will be displayed.)] TJ ET 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 171.088 m 306.516 171.088 l 305.766 170.338 l 305.766 170.338 l f 1.000 1.000 1.000 rg 1.000 1.000 1.000 RG 305.016 168.838 m 306.516 168.838 l 305.766 169.588 l 305.766 169.588 l f 306.516 171.088 m 306.516 168.838 l 305.766 169.588 l 305.766 170.338 l f 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 171.088 m 305.016 168.838 l 305.766 169.588 l 305.766 170.338 l f 0.200 0.200 0.200 rg BT 61.016 151.047 Td /F3 9.0 Tf [(HOW DO I FOLLOW UP ON A REQUEST I REPORTED BY CALLING THE IT CONTACT CENTRE?)] TJ ET 0.400 0.400 0.400 rg BT 61.016 131.058 Td /F4 9.0 Tf [(If you call the IT Contact Centre, the service agent will log a request on your behalf on the IT Service Portal. You can )] TJ ET BT 61.016 120.069 Td /F4 9.0 Tf [(check on the status of your request as follow:)] TJ ET BT 78.360 100.096 Td /F4 9.0 Tf [(1.)] TJ ET BT 91.016 100.080 Td /F4 9.0 Tf [(Log in at )] TJ ET 0.373 0.169 0.255 rg BT 128.042 100.080 Td /F4 9.0 Tf [(https://servicedesk.sun.ac.za)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 128.042 98.929 m 243.593 98.929 l S 0.400 0.400 0.400 rg BT 243.593 100.080 Td /F4 9.0 Tf [( with your username and password.)] TJ ET BT 78.360 89.107 Td /F4 9.0 Tf [(2.)] TJ ET BT 91.016 89.091 Td /F4 9.0 Tf [(Select: )] TJ ET BT 121.031 89.091 Td /F3 9.0 Tf [(Requests, My requests.)] TJ ET BT 221.561 89.091 Td /F4 9.0 Tf [(The status of all your requests will be displayed.)] TJ ET 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 77.893 m 306.516 77.893 l 305.766 77.143 l 305.766 77.143 l f 1.000 1.000 1.000 rg 1.000 1.000 1.000 RG 305.016 75.643 m 306.516 75.643 l 305.766 76.393 l 305.766 76.393 l f 306.516 77.893 m 306.516 75.643 l 305.766 76.393 l 305.766 77.143 l f 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 77.893 m 305.016 75.643 l 305.766 76.393 l 305.766 77.143 l f endstream endobj 8 0 obj << /Type /Font /Subtype /Type1 /Name /F1 /BaseFont /Helvetica-Bold /Encoding /WinAnsiEncoding >> endobj 9 0 obj << /Type /Font /Subtype /Type1 /Name /F2 /BaseFont /Helvetica /Encoding /WinAnsiEncoding >> endobj 10 0 obj << /Type /Font /Subtype /Type1 /Name /F3 /BaseFont /Helvetica-BoldOblique /Encoding /WinAnsiEncoding >> endobj 11 0 obj << /Type /Font /Subtype /Type1 /Name /F4 /BaseFont /Helvetica-Oblique /Encoding /WinAnsiEncoding >> endobj 12 0 obj << /Type /Annot /Subtype /Link /A 13 0 R /Border [0 0 0] /H /I /Rect [ 156.0557 532.2226 263.0747 541.3801 ] >> endobj 13 0 obj << /Type /Action /S /URI /URI (http://servicedesk.sun.ac.za/) >> endobj 14 0 obj << /Type /Annot /Subtype /Link /A 15 0 R /Border [0 0 0] /H /I /Rect [ 393.1607 428.2996 523.7057 437.4571 ] >> endobj 15 0 obj << /Type /Action /S /URI /URI (http://www0.sun.ac.za/itservices/help/calllog.htm) >> endobj 16 0 obj << /Type /Annot /Subtype /Link /A 17 0 R /Border [0 0 0] /H /I /Rect [ 61.0157 417.3106 104.5397 426.4681 ] >> endobj 17 0 obj << /Type /Action /S /URI /URI (http://www0.sun.ac.za/itservices/help/calllog.htm) >> endobj 18 0 obj << /Type /Annot /Subtype /Link /A 19 0 R /Border [0 0 0] /H /I /Rect [ 374.6747 316.6156 439.3397 325.7731 ] >> endobj 19 0 obj << /Type /Action /S /URI /URI (mailto:help@sun.ac.za) >> endobj 20 0 obj << /Type /Annot /Subtype /Link /A 21 0 R /Border [0 0 0] /H /I /Rect [ 146.0477 305.6266 261.5987 314.7841 ] >> endobj 21 0 obj << /Type /Action /S /URI /URI (https://eur03.safelinks.protection.outlook.com/?url=https://servicedesk.sun.ac.za/&data=02|01||fc962a99dd8b454e908d08d8696ae915|a6fa3b030a3c42588433a120dffcd348|0|0|637375255182735055&sdata=dd/4Jv0MNIZhKewqxdBttVt9lanKti/xchyeZRhJzKw=&reserved=0) >> endobj 22 0 obj << /Type /Annot /Subtype /Link /A 23 0 R /Border [0 0 0] /H /I /Rect [ 128.0417 285.6376 243.5927 294.7951 ] >> endobj 23 0 obj << /Type /Action /S /URI /URI (https://eur03.safelinks.protection.outlook.com/?url=https://servicedesk.sun.ac.za/&data=02|01||fc962a99dd8b454e908d08d8696ae915|a6fa3b030a3c42588433a120dffcd348|0|0|637375255182735055&sdata=dd/4Jv0MNIZhKewqxdBttVt9lanKti/xchyeZRhJzKw=&reserved=0) >> endobj 24 0 obj << /Type /Annot /Subtype /Link /A 25 0 R /Border [0 0 0] /H /I /Rect [ 263.5337 243.4096 350.8067 252.5671 ] >> endobj 25 0 obj << /Type /Action /S /URI /URI (mailto:help@sun.ac.za) >> endobj 26 0 obj << /Type /Annot /Subtype /Link /A 27 0 R /Border [0 0 0] /H /I /Rect [ 154.0667 223.4206 218.7317 232.5781 ] >> endobj 27 0 obj << /Type /Action /S /URI /URI (mailto:help@sun.ac.za) >> endobj 28 0 obj << /Type /Annot /Subtype /Link /A 29 0 R /Border [0 0 0] /H /I /Rect [ 128.0417 192.4426 243.5927 201.6001 ] >> endobj 29 0 obj << /Type /Action /S /URI /URI (https://eur03.safelinks.protection.outlook.com/?url=https://servicedesk.sun.ac.za/&data=02|01||fc962a99dd8b454e908d08d8696ae915|a6fa3b030a3c42588433a120dffcd348|0|0|637375255182745003&sdata=YaNX1L/6OYqWBuRGdNV6wQkfX8+rERXKajI3hfxVp8A=&reserved=0) >> endobj 30 0 obj << /Type /Annot /Subtype /Link /A 31 0 R /Border [0 0 0] /H /I /Rect [ 128.0417 99.2476 243.5927 108.4051 ] >> endobj 31 0 obj << /Type /Action /S /URI /URI (https://eur03.safelinks.protection.outlook.com/?url=https://servicedesk.sun.ac.za/&data=02|01||fc962a99dd8b454e908d08d8696ae915|a6fa3b030a3c42588433a120dffcd348|0|0|637375255182745003&sdata=YaNX1L/6OYqWBuRGdNV6wQkfX8+rERXKajI3hfxVp8A=&reserved=0) >> endobj 32 0 obj << /Type /Page /Parent 3 0 R /Annots [ 34 0 R 36 0 R 38 0 R 40 0 R ] /Contents 33 0 R >> endobj 33 0 obj << /Length 4708 >> stream 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 0.18 w 0 J [ ] 0 d 0.702 0.800 0.816 rg 34.016 34.016 543.969 723.969 re f 1.000 1.000 1.000 rg 45.266 365.965 521.469 392.019 re f 0.773 0.773 0.773 rg 0.773 0.773 0.773 RG 45.266 365.965 m 566.734 365.965 l 565.984 366.715 l 46.016 366.715 l f 566.734 757.984 m 566.734 365.965 l 565.984 366.715 l 565.984 757.984 l f 45.266 757.984 m 45.266 365.965 l 46.016 366.715 l 46.016 757.984 l f 0.200 0.200 0.200 rg BT 61.016 740.193 Td /F3 9.0 Tf [(CAN YOU FOLLOW UP ON A REQUEST EMAILING)] TJ ET BT 276.530 740.193 Td /F3 9.0 Tf [(HELP@SUN.AC.ZA)] TJ ET BT 358.304 740.193 Td /F3 9.0 Tf [( AGAIN?)] TJ ET 0.400 0.400 0.400 rg BT 61.016 720.204 Td /F4 9.0 Tf [(If your request have already been logged and you have a reference number, please do not send another email to )] TJ ET 0.373 0.169 0.255 rg BT 61.016 709.215 Td /F4 9.0 Tf [(help@sun.ac.za)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 61.016 708.064 m 125.681 708.064 l S 0.400 0.400 0.400 rg BT 125.681 709.215 Td /F4 9.0 Tf [(. This will log a second, duplicate request which will only clog up the system and cause confusion. The )] TJ ET BT 61.016 698.226 Td /F4 9.0 Tf [(same goes for replying to emails from )] TJ ET 0.373 0.169 0.255 rg BT 213.566 698.226 Td /F4 9.0 Tf [(help@sun.ac.za)] TJ ET 0.18 w 0 J [ ] 0 d 213.566 697.075 m 278.231 697.075 l S 0.400 0.400 0.400 rg BT 278.231 698.226 Td /F4 9.0 Tf [(. Rather click on the request number and add your comment on the )] TJ ET BT 61.016 687.237 Td /F4 9.0 Tf [(system.)] TJ ET 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 677.539 m 306.516 677.539 l 305.766 676.789 l 305.766 676.789 l f 1.000 1.000 1.000 rg 1.000 1.000 1.000 RG 305.016 675.289 m 306.516 675.289 l 305.766 676.039 l 305.766 676.039 l f 306.516 677.539 m 306.516 675.289 l 305.766 676.039 l 305.766 676.789 l f 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 677.539 m 305.016 675.289 l 305.766 676.039 l 305.766 676.789 l f 0.200 0.200 0.200 rg BT 61.016 657.498 Td /F3 9.0 Tf [(HOW DO I ADD A COMMENT TO MY REQUEST?)] TJ ET 0.400 0.400 0.400 rg BT 78.360 637.525 Td /F4 9.0 Tf [(1.)] TJ ET BT 91.016 637.509 Td /F4 9.0 Tf [(Log in at)] TJ ET 0.373 0.169 0.255 rg BT 128.042 637.509 Td /F4 9.0 Tf [(https://servicedesk.sun.ac.za)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 128.042 636.358 m 243.593 636.358 l S 0.400 0.400 0.400 rg BT 243.593 637.509 Td /F4 9.0 Tf [(with your username and password.)] TJ ET BT 78.360 626.536 Td /F4 9.0 Tf [(2.)] TJ ET BT 91.016 626.520 Td /F4 9.0 Tf [(Select:)] TJ ET BT 121.031 626.520 Td /F3 9.0 Tf [(Requests, My requests)] TJ ET BT 219.059 626.520 Td /F4 9.0 Tf [(.)] TJ ET BT 224.063 626.520 Td /F4 9.0 Tf [(The status of all the requests that you have raised will be displayed.)] TJ ET BT 78.360 615.547 Td /F4 9.0 Tf [(3.)] TJ ET BT 91.016 615.531 Td /F4 9.0 Tf [(Click on the reference number of a request to see its details.)] TJ ET BT 78.360 604.558 Td /F4 9.0 Tf [(4.)] TJ ET BT 91.016 604.542 Td /F4 9.0 Tf [(Type your comment in the text box and click on)] TJ ET BT 281.600 604.542 Td /F3 9.0 Tf [(Add.)] TJ ET BT 304.100 604.542 Td /F4 9.0 Tf [(The comment will be added to the request. You can also add )] TJ ET BT 91.016 593.553 Td /F4 9.0 Tf [(screen shots for clarification)] TJ ET 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 582.355 m 306.516 582.355 l 305.766 581.605 l 305.766 581.605 l f 1.000 1.000 1.000 rg 1.000 1.000 1.000 RG 305.016 580.105 m 306.516 580.105 l 305.766 580.855 l 305.766 580.855 l f 306.516 582.355 m 306.516 580.105 l 305.766 580.855 l 305.766 581.605 l f 0.592 0.592 0.592 rg 0.592 0.592 0.592 RG 305.016 582.355 m 305.016 580.105 l 305.766 580.855 l 305.766 581.605 l f 0.200 0.200 0.200 rg BT 61.016 562.314 Td /F3 9.0 Tf [(WHAT DOES THE DIFFERENT STATUS OPTIONS MEAN?)] TJ ET 0.400 0.400 0.400 rg BT 61.016 542.325 Td /F4 9.0 Tf [(WAITING ON SUPPORT =you are waiting for a response / feedback from IT regarding your request.)] TJ ET BT 61.016 522.336 Td /F4 9.0 Tf [(WAITING ON CUSTOMER =IT is waiting on a response / feedback from you regarding your request.)] TJ ET BT 61.016 502.347 Td /F4 9.0 Tf [(IN PROGRESS = your request is being attended to.)] TJ ET BT 61.016 482.358 Td /F4 9.0 Tf [(ESCALATED =your request is escalated for further investigation.)] TJ ET BT 61.016 462.369 Td /F4 9.0 Tf [(RESOLVED =your request has been resolved.)] TJ ET BT 61.016 442.380 Td /F4 9.0 Tf [(CLOSED = your request has been closed.)] TJ ET BT 61.016 422.391 Td /F4 9.0 Tf [()] TJ ET BT 61.016 402.402 Td /F4 9.0 Tf [()] TJ ET BT 61.016 383.913 Td /F4 9.0 Tf [(Posted in:General,Notices,Tips,Training | | With 0 comments)] TJ ET endstream endobj 34 0 obj << /Type /Annot /Subtype /Link /A 35 0 R /Border [0 0 0] /H /I /Rect [ 276.5297 739.3606 358.3037 748.5181 ] >> endobj 35 0 obj << /Type /Action /S /URI /URI (mailto:help@sun.ac.za) >> endobj 36 0 obj << /Type /Annot /Subtype /Link /A 37 0 R /Border [0 0 0] /H /I /Rect [ 61.0157 708.3826 125.6807 717.5401 ] >> endobj 37 0 obj << /Type /Action /S /URI /URI (mailto:help@sun.ac.za) >> endobj 38 0 obj << /Type /Annot /Subtype /Link /A 39 0 R /Border [0 0 0] /H /I /Rect [ 213.5657 697.3936 278.2307 706.5511 ] >> endobj 39 0 obj << /Type /Action /S /URI /URI (mailto:help@sun.ac.za) >> endobj 40 0 obj << /Type /Annot /Subtype /Link /A 41 0 R /Border [0 0 0] /H /I /Rect [ 128.0417 636.6766 243.5927 645.8341 ] >> endobj 41 0 obj << /Type /Action /S /URI /URI (https://eur03.safelinks.protection.outlook.com/?url=https://servicedesk.sun.ac.za/&data=02|01||fc962a99dd8b454e908d08d8696ae915|a6fa3b030a3c42588433a120dffcd348|0|0|637375255182735055&sdata=dd/4Jv0MNIZhKewqxdBttVt9lanKti/xchyeZRhJzKw=&reserved=0) >> endobj xref 0 42 0000000000 65535 f 0000000008 00000 n 0000000073 00000 n 0000000119 00000 n 0000000312 00000 n 0000000341 00000 n 0000000476 00000 n 0000000621 00000 n 0000008506 00000 n 0000008618 00000 n 0000008725 00000 n 0000008845 00000 n 0000008961 00000 n 0000009089 00000 n 0000009170 00000 n 0000009298 00000 n 0000009399 00000 n 0000009526 00000 n 0000009627 00000 n 0000009755 00000 n 0000009828 00000 n 0000009956 00000 n 0000010253 00000 n 0000010381 00000 n 0000010678 00000 n 0000010806 00000 n 0000010879 00000 n 0000011007 00000 n 0000011080 00000 n 0000011208 00000 n 0000011505 00000 n 0000011632 00000 n 0000011929 00000 n 0000012034 00000 n 0000016795 00000 n 0000016923 00000 n 0000016996 00000 n 0000017123 00000 n 0000017196 00000 n 0000017324 00000 n 0000017397 00000 n 0000017525 00000 n trailer << /Size 42 /Root 1 0 R /Info 5 0 R >> startxref 17822 %%EOF Tips « Informasietegnologie
Language:
SEARCH
  • Recent Posts

  • Categories

  • Archives

Tips

New e-waste bins at IT

Monday, October 4th, 2021

 As part of the campus “Going Green” project Facilities Management will be placing e-waste bins at selected spots on campus. We encourage staff and students to use these bins for any non-asset e-waste.

Two of these yellow bins (see example right) will also be located at IT. A bin will be placed at the IT HUB by the entrance and a second one will be placed at the IT Main building in Hammanshand Rd at the service entrance (facing IT the door on your right) Both bins will be just inside the buildings by the doors. 

WHAT IS E-WASTE?

Electronic waste (e-waste) or Waste Electrical and Electronic Equipment (WEEE) are the terms used to describe old, end-of-life or discarded appliances using electricity. It includes computers, consumer electronics, batteries etc. which have been disposed of by their original users.  More on e-waste.

We encourage all staff and students to use these bins for any non-asset e-waste. Bins will be serviced by Wasteplan and weekly inspections will be made by the university’s Wasteplan site supervisor to assess when a collection is needed.

For assistance and enquiries please email fmhelpdesk@sun.ac.za.

 

Remember to check your Junk Email folder

Monday, August 30th, 2021

To ensure that staff and students aren’t exposed to malicious phishing or spam emails our system administrators and security team had to enable a stricter spam filter earlier this year as added protection.

A spam filter assigns every message, received and sent, a spam confidence level based on the likelihood that the message is spam. Depending on its level an inbound message may be relayed directly to the user’s Junk Email folder. The filter looks at certain criteria contained in the email it rates, for example too many hyperlinks or a suspicious file attached. Tweaking the filter can be tricky – we don’t want you to miss important emails, but at the same time it’s our responsibility to protect you and all our staff from harmful attacks. 

For this reason, it’s important that you regularly look in your Junk Email folder in case the spam filter might have relayed it there. 

The main purpose of Microsoft Outlook’s Junk Email Filter helps is to reduce unwanted email messages in your Inbox. Junk email, also known as spam, is moved by the filter away to the Junk Email folder. This is done at an institutional level by Microsoft (as mentioned above), but you can also flag or “un”flag messages from a person or company as Junk email.

How to change your spam filter’s preferences.
How to tag an email as junk mail.
How to report spam or junk email to Microsoft. (downloadable PDF-document) 

If you have any questions, please log a request on the ICT Partner Portal.

Extra layer of security added to campus computers

Monday, August 2nd, 2021

Cyber crime is a constantly evolving field. Even though the majority of viruses were created as pranks, it’s essential to stay informed of the various risks that exist on the internet if you want to stay safe online. Here’s a breakdown of the basics: 

Malware, or malicious software, is a catch-all term for any type of malicious computer program. Malware is the most common type of online threat.

Ransomware is an emerging form of malware that locks the user out of their files or their device, then demands an anonymous online payment to restore access.

Adware is a form of malware that hides on your device and serves you advertisements. Some adware also monitors your behaviour online so it can target you with specific ads.

Spyware is a form of malware that hides on your device, monitors your activity, and steals sensitive information like bank details and passwords.

The world of cyber crime is very similar to that of technology. Every year, new trends, breakthroughs, and tools emerge.

You’ve probably noticed a Malwarebytes Threat Scan icon on your desktop or laptop (Figure 1). Don’t worry, this isn’t a brand-new type of malware. Stellenbosch University’s IT department has added an extra layer of security to campus computers.

Figure 1

Malwarebytes Incident Response is the trusted standard in automated endpoint remediation. Unfortunately, with the current environment, some malware will return after removal and Malwarebytes will prompt you to initiate a restart (Figure 2).

Figure 2

This is because the malware will sync to your browsers profile and will be synced back to your device after it has been removed.  If you are experiencing such daily prompts for restarts by Malwarebytes, we suggest that you log a request on the ICT Partner Portal for a technician to assist with further remediation.

[ARTICLE BY BRADLEY VAN DER VENTER]

Microsoft Teams performance tips

Tuesday, July 6th, 2021

Many SU staff members have experienced lost connections during a Teams meeting or sometimes have technical glitches such as poor or broken voice connections. With this short article, we provide some tips to ensure that your next Teams meeting has minimum disruptions. The tips are split into three categories:

  1. Good practices
  2. Preparing for a trouble-free meeting
  3. Steps to take if you experience a poor connection

The good practices include:

  1. Regularly shut down and restart your PC – at least once a day. The shut down and restart cleans the PC of processes taking up resources. A good habit is to shut down at the end of the workday, and start fresh in the morning.
  2. Regularly run updates, ensuring that the operating system and applications are up to date. This should happen almost automatically on University owned PCs.
  3. Regularly run virus checks.

Preparing for a trouble-free meeting – especially important if you are the host or presenter for a meeting:

  1. Close all unnecessary applications.
  2. Test if you have sufficient Internet bandwidth available. You can do this by running an Internet bandwidth test at Speedtest by Ookla – The Global Broadband Speed Test.
    For voice only and sharing images you need less than one MB/second. For sharing applications and using your webcam, you need between 1 and 2 MB/s.
    For video you preferably need 2 MB/s.
  3. Test if your PC has sufficient resources.
    For Windows 10 press Ctrl + Shift + Esc.
    For a Mac the equivalent is the Activity Monitor: Press Command+Spacebar to get the Spotlight search field. 
    Start typing “Activity Monitor.”
    The CPU usage percentage should be under 50% and memory usage below 60% before you start MS Teams.
  4. If your MS Teams app was open before a meeting, quit and start MS Teams again at least 10 minutes before your meeting.
    To do this right click the Teams icon on the task bar and Quit, then start again.

5. If you share your Internet with other users (e.g. at home), ensure that the others know and do not hog the Internet connection. (e.g. do not play video, stream content, run updates).
Turn the camera off and use audio only if  the speed test or PC resources tests did show limitations.

6. If you are the host or presenter and have doubts about your Internet connection, rather work from your office on campus where you are unlikely to run into limitations. Use Ethernet (a cable connection to your router) rather than Wi-Fi if you have Ethernet available.

7. Have a second device with Microsoft Teams as a standby, e.g. a mobile phone with an LTE data connection. Practice switching devices so that you are familiar with how it works before you host a meeting.

Steps to take if you experience a poor connection:

  1. Turn the camera off if it was on.
  2. Turn off incoming video: (last item under the three dots menu).
    You will still be able to see shared screens and comments.

3. Switch to another device as a last resort, for example MS Teams on your mobile phone or tablet.

Adjust your font size

Wednesday, April 7th, 2021

Are the characters in your emails suddenly substantially smaller than a year or two ago? Not? Then you are clearly still too young. For the rest of us – you know who you are, I see you squinting at your screen – there is a solution.

We all know you can change the font of your text in Outlook, for example. The only problem is that the receiver on the other end will have to also read your email in Tahoma size 16. Ideally you should only use a font size of 11 or 12 whether you work in a Word document, in Teams or compile an email. Instead of changing the default font in your applications, there’s another way. 

  1. If you are working on a laptop or tablet with a touch-pad you can access the Text Zoom function by stretching two fingers away from each other. This will activate the zoom function and whatever you read on the screen will be enlarged.
  2. If you are not working on a laptop or don’t have a touch-pad, open a new email (or reply to one) go to Format Text on your Outlook menu bar and select the Zoom option. It will give you the option to enlarge the text up to 200%. (See below) 

        3. The same can be done if you have a mouse with a scroll wheel button to adjust text zoom level (see below)

      4. Not all apps support the Text Zoom by using the touch-pad or Ctrl + mouse wheel. Here is another method for Windows 10 if you want to change the size of text, apps & other items for all Windows apps, other than just Outlook & MS Teams.  Just right-click anywhere on your desktop. Select Display Settings and choose the % you want to enlarge it with.

If you are still struggling you are welcome to log a request for one of our technicians in the ICT Partner Portal.

 

© 2013-2021 Disclaimer: The views and opinions expressed in this page are strictly those of the page author(s) and content contributor(s). The contents of this page have not been reviewed or approved by Stellenbosch University.