%PDF-1.3 1 0 obj << /Type /Catalog /Outlines 2 0 R /Pages 3 0 R >> endobj 2 0 obj << /Type /Outlines /Count 0 >> endobj 3 0 obj << /Type /Pages /Kids [6 0 R ] /Count 1 /Resources << /ProcSet 4 0 R /Font << /F1 8 0 R /F2 9 0 R /F3 10 0 R /F4 11 0 R >> /XObject << /I1 16 0 R >> >> /MediaBox [0.000 0.000 612.000 792.000] >> endobj 4 0 obj [/PDF /Text /ImageC ] endobj 5 0 obj << /Creator (DOMPDF) /CreationDate (D:20250703212522+00'00') /ModDate (D:20250703212522+00'00') /Title (Report 07-2025) >> endobj 6 0 obj << /Type /Page /Parent 3 0 R /Annots [ 12 0 R 14 0 R ] /Contents 7 0 R >> endobj 7 0 obj << /Length 4379 >> stream 0.702 0.800 0.816 rg 34.016 34.016 543.969 723.969 re f 1.000 1.000 1.000 rg 45.266 414.104 521.469 332.630 re f 0.773 0.773 0.773 RG 0.75 w 0 J [ ] 0 d 45.641 414.479 520.719 331.880 re S 0.773 0.773 0.773 rg 61.016 429.854 m 550.984 429.854 l 550.984 430.604 l 61.016 430.604 l f 0.200 0.200 0.200 rg BT 61.016 693.716 Td /F1 14.4 Tf [(SUNLEARN SUPPORT FOR STUDENTS)] TJ ET 0.400 0.400 0.400 rg BT 61.016 664.909 Td /F2 9.0 Tf [(Posted on )] TJ ET BT 104.045 664.909 Td /F3 9.0 Tf [(January 04,2021)] TJ ET BT 173.588 664.909 Td /F2 9.0 Tf [( by )] TJ ET BT 188.096 664.909 Td /F3 9.0 Tf [(IT Communications)] TJ ET 0.153 0.153 0.153 rg BT 61.016 637.420 Td /F2 9.0 Tf [(Are you a Matie? Then you use SUNLearn.)] TJ ET BT 61.016 617.431 Td /F4 9.0 Tf [(Face-to-Face SUNLearn Support for students is now available at the IT Hub on Monday, Wednesday and Friday from )] TJ ET BT 61.016 606.442 Td /F4 9.0 Tf [(09h00-17h00.)] TJ ET BT 61.016 586.453 Td /F4 9.0 Tf [(Do you need assistance with:)] TJ ET 0.153 0.153 0.153 RG 85.866 569.280 m 85.866 569.692 85.696 570.102 85.404 570.394 c 85.113 570.685 84.703 570.855 84.291 570.855 c 83.878 570.855 83.469 570.685 83.177 570.394 c 82.885 570.102 82.716 569.692 82.716 569.280 c 82.716 568.868 82.885 568.458 83.177 568.166 c 83.469 567.875 83.878 567.705 84.291 567.705 c 84.703 567.705 85.113 567.875 85.404 568.166 c 85.696 568.458 85.866 568.868 85.866 569.280 c f BT 91.016 566.464 Td /F4 9.0 Tf [(SUNLearn access and log in issues?)] TJ ET 85.866 558.291 m 85.866 558.703 85.696 559.113 85.404 559.405 c 85.113 559.696 84.703 559.866 84.291 559.866 c 83.878 559.866 83.469 559.696 83.177 559.405 c 82.885 559.113 82.716 558.703 82.716 558.291 c 82.716 557.879 82.885 557.469 83.177 557.177 c 83.469 556.886 83.878 556.716 84.291 556.716 c 84.703 556.716 85.113 556.886 85.404 557.177 c 85.696 557.469 85.866 557.879 85.866 558.291 c f BT 91.016 555.475 Td /F4 9.0 Tf [(Basic SUNLearn site navigation?)] TJ ET 85.866 547.302 m 85.866 547.714 85.696 548.124 85.404 548.416 c 85.113 548.707 84.703 548.877 84.291 548.877 c 83.878 548.877 83.469 548.707 83.177 548.416 c 82.885 548.124 82.716 547.714 82.716 547.302 c 82.716 546.890 82.885 546.480 83.177 546.188 c 83.469 545.897 83.878 545.727 84.291 545.727 c 84.703 545.727 85.113 545.897 85.404 546.188 c 85.696 546.480 85.866 546.890 85.866 547.302 c f BT 91.016 544.486 Td /F4 9.0 Tf [(Accessing courses and course materials?)] TJ ET 85.866 536.313 m 85.866 536.725 85.696 537.135 85.404 537.427 c 85.113 537.718 84.703 537.888 84.291 537.888 c 83.878 537.888 83.469 537.718 83.177 537.427 c 82.885 537.135 82.716 536.725 82.716 536.313 c 82.716 535.901 82.885 535.491 83.177 535.199 c 83.469 534.908 83.878 534.738 84.291 534.738 c 84.703 534.738 85.113 534.908 85.404 535.199 c 85.696 535.491 85.866 535.901 85.866 536.313 c f BT 91.016 533.497 Td /F4 9.0 Tf [(Knowing what to expect when your assessments are due?)] TJ ET 85.866 525.324 m 85.866 525.736 85.696 526.146 85.404 526.438 c 85.113 526.729 84.703 526.899 84.291 526.899 c 83.878 526.899 83.469 526.729 83.177 526.438 c 82.885 526.146 82.716 525.736 82.716 525.324 c 82.716 524.912 82.885 524.502 83.177 524.210 c 83.469 523.919 83.878 523.749 84.291 523.749 c 84.703 523.749 85.113 523.919 85.404 524.210 c 85.696 524.502 85.866 524.912 85.866 525.324 c f BT 91.016 522.508 Td /F4 9.0 Tf [(Struggling to submit an assignment or find your Turnitin report?)] TJ ET BT 61.016 502.519 Td /F4 9.0 Tf [(Then set up an appointment today by sending an email to: )] TJ ET 0.373 0.169 0.255 rg BT 295.151 502.519 Td /F4 9.0 Tf [(angunge@sun.ac.za)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 295.151 501.368 m 377.834 501.368 l S 0.153 0.153 0.153 rg BT 61.016 482.530 Td /F4 9.0 Tf [(We also offer weekly webinars for basic SUNLearn training for students on Tuesday and Friday at 18h00.)] TJ ET BT 61.016 462.541 Td /F4 9.0 Tf [(To make a booking for individualised SUNLearn assistance and support, please email )] TJ ET 0.373 0.169 0.255 rg BT 404.663 462.541 Td /F4 9.0 Tf [(angunge@sun.ac.za)] TJ ET 0.18 w 0 J [ ] 0 d 404.663 461.390 m 487.346 461.390 l S 0.400 0.400 0.400 rg BT 61.016 444.052 Td /F2 9.0 Tf [(Posted in:General,News,Notices,Students,Tips | Tagged:Maties,Online Learning,Students,Sunlearn | With 0 comments)] TJ ET q 225.000 0 0 225.000 61.016 421.211 cm /I1 Do Q endstream endobj 8 0 obj << /Type /Font /Subtype /Type1 /Name /F1 /BaseFont /Helvetica-Bold /Encoding /WinAnsiEncoding >> endobj 9 0 obj << /Type /Font /Subtype /Type1 /Name /F2 /BaseFont /Helvetica-Oblique /Encoding /WinAnsiEncoding >> endobj 10 0 obj << /Type /Font /Subtype /Type1 /Name /F3 /BaseFont /Helvetica-BoldOblique /Encoding /WinAnsiEncoding >> endobj 11 0 obj << /Type /Font /Subtype /Type1 /Name /F4 /BaseFont /Helvetica /Encoding /WinAnsiEncoding >> endobj 12 0 obj << /Type /Annot /Subtype /Link /A 13 0 R /Border [0 0 0] /H /I /Rect [ 295.1507 501.6862 377.8337 510.8437 ] >> endobj 13 0 obj << /Type /Action /S /URI /URI (mailto:angunge@sun.ac.za) >> endobj 14 0 obj << /Type /Annot /Subtype /Link /A 15 0 R /Border [0 0 0] /H /I /Rect [ 404.6627 461.7082 487.3457 470.8657 ] >> endobj 15 0 obj << /Type /Action /S /URI /URI (mailto:angunge@sun.ac.za) >> endobj 16 0 obj << /Type /XObject /Subtype /Image /Width 300 /Height 300 /ColorSpace /DeviceRGB /Filter /DCTDecode /BitsPerComponent 8 /Length 20131>> stream JFIF``;CREATOR: gd-jpeg v1.0 (using IJG JPEG v62), quality = 82 C    !'"#%%%),($+!$%$C   $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$,," }!1AQa"q2#BR$3br %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz w!1AQaq"2B #3Rbr $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ?)(h((((oG#G2}Qɫ&Mھ{wqҺ+ܲ$jYUGRV[xCGd:YF|x_`*u% vW  iiA% vָY"RVȉRIEX~1+5dy2J8Z-+tӲk"ʲ:>-n]\o._h?u A=+YX pǒX~?xFc}^^&o_'W#p%קZ?zS;ȑp%8Scn( ==*tҰKIt`֩O;"Xiڂ#Dz~4i>#ƣue>2C c+)$ z_1b^ՓvgRI8gd)-,2\nүyY.#,@=~|M߳|r7`![IW)֜}Ep"'Ln6ACG"J0e9W\g|,Q7i*Š(((JZ((((#UoU@cbb#Kv1"?Nk6)u;B+V8<{NƊPVR~Xى^%]y6m3(3 #cHbU{Wran$8yf?3qt3pM$[ ϩTSJȧF5&.@[>EȃM[ѯc2Aqy-F3֊Zs0ڈ۽"oRDcgP$:/_<[sy{;`sW+.y1?+Cjٿl@gƍ *uXk4|?K\H- gk7ͬIħyÖDp{^}&V>)薬TdǩSb8frLjGIE!X fd2J5$,Xc'sY1$N{ ;< HZ㾧{fI6ˏ5d{OIJ1<H5}zW5 cR~QWbQ[qu;ޮY>&8_Mp~!#_2Qp>iV.H}MuŒNǟ_MQR}3x !;fc 7Jխu{aqlħC^3ȒG!F #p`mdRyx.7=Ίk-:;bFxxF i3 ( (QEQEbWFkXIam\$1@Ҿ97w!SI3n;7uJ-ofbNdE>}ē_wbIysq ukIsHQ뚳n7FЂ;$5~B8t}=s$2qߊxQN%6r`=Humd2wk4SxA?q;c:O'bP[˥ Bd}oqA5Вi\q:\j>,o&h>dz:۲u?@ɂ@5r]son\i ms]E%8ۆH>ִj #[ri^# 36]1Br98Fy $bEdo'pSx-.9" $r{V&2Ԓ[%.y.IccE&byT xʜc ;xE\0gѵs {s"2.X8sՋNT玛\R Vyc !\_GGA$}Ң:dqC嗒"c+A1(T\nSlМ b^u~^Nr~:M F^w|]K\<_B_ =/ImU W9frdPzQtb"9)?_6Шr2y'p0kt X'=3J;{潖1{㸮?k1OX_0~B7gϭIC V[?֦!3 +Hy$8S+F"y ?S\s~yh2a?Zk]@r߯^:\I Ȋ?~NysM݋^A4DEݻ qWŎS</WPM$)U' Xj"s¾}6GowZEer(yn's⻝pC)e$&{gӞ4 Ǚ4\r+~OQe]xk!]b )GN=׆-гNJ]b塙sR;^<+qY !y7egMm};~JܓIΪXOkE/UKQLX%u !E><ࢊ(( tInmĥJjs\%;cv@ծiVL`!/Lm=)M^M8isw&VHqZޭry=FA~t闆\o v8kU"̚dVG$m+d6*[Vq4>W:cqk-'SLGoMvL$pO_~g7"VNShBa/ nْMg T 橭nrj_/ }[V MfEB$ض<] $oPcpK.ʭo=5T=i}2$@-溛IA@[sc˦y:a|鍼mf`Ky 85OޅلzGPRclR4j]:Y^X8T4H^_Am{AjҺ)4ݞ[o>|hp[d[[O*ԭ  Dc =*!Iu');դ+=+>"d<qIXؘ羄0{W gN֥]F?m(IAJw{FDzD(\W]#|Hl@pA^urAwd{*MIN*ǡY}8 ҳ|O1Dp}?mŤQeŽs2}y㹣z`?{-UV5lpXy1+$Ok=-L 0*א3k+Ğ+Su)XuEqk1K}]wH#F$U=Y0tXkyz<~T_Y0k,n1]dXjh[KX&PO&K^`5  ,spH08+3Rss^kqmt5#e+LVa+YZPgVr<+o܌kDBsEwCwnal5qVMί"76,sMGM/NJs*fNrX úL>4^(;vd^s[Q23ל|6|>%-"+e1滸qvc܃ƏrP4כg2[AU9.;&7J&nn zW%^WJ籗(k+ y"#^ jRxn 2DwQ5mm2l a{qߥ崻'$f焜ec5VtU W^Ѭ8>K&?qE_U;&NF`X2k{qڶI|,4"1\pMcVZ m*/,A*fc6ǡz3 $lOX?|M[~6\rM?X쵫Yu))<~D s}%3ŞI=y9Jb+0P ڴlL%i&}zNF]sH.dx㶎3F׽tV1ϖ<5Yt7ĹOzroCRQNW=O7,rKZn@9F?5"e.ە5WȦ/~L?Z563(q)s y/d_x)K.Fa}*c:"~UO djeHIQMǚCOIp~r>QOZi8? CWwԦwG/|Qg vkq̑\~?*\Ֆŭ`EYV%,zdI qof o# 1\S˙gŋY#w^Nh潳Z<2TjcBJtaj]4yم;IOق:U{{-/ax0 ⴤ3A:X7] H:T(f)St<,/"7p#\߄ӣx>y"P&uЌt>1ʤY6?Zj:]E);q7zS5%2kNkk bAw80留nu%q3<JXeҸ)/n&k&˱8wJ 6jx5Ǜ)[m&*r[]ax-.4cwϮ?*O r2\HΠ(9#sۆּ5% Dd zVSTpjHﵸ^_--Bs:|e+il{|G$,`=?^/*Q$`JXhq>cvR:pEw~ẖ]Lր _paRp@>Tnqs5ƺ&2*2@,Vmk4\ g8^9osqe,m|楎>k ٭%h)s|S5mwhW>iw&Ki| <++r;}ƌBg/S dR9č@l3UI2L=c( ^yē2ir@WԪVCZ;[K})lle#~<#`HuE澴!6m[ eD(?|"/CE-ay%#$+p߅i8s桹iZas޸MfY6Q#WYyZѝ I̗DYp Ķm]&I3fX-l2P:Y-?G0R˾v>kvk.LQ+{P{/Gj~Iݡaݖ뙤j ޻wG0Gr~`hrYzGKjkeM9ۄǥyUoVf5>:aM -$erm|A#-?o"td3 /8+cMb9n3*Ս8KcڌK%\۹~Wqj9㨬{c@NݝI'f2w?ڌ{ǡ..i{ΒI~eׂRRɍq^%qq$2Hs>5~?!L,|eG@W\+q޽<-n瑎zzX!+۵%['\o i弈c煱|H񄈜cq, aKlHʬ|#~8#c?R7Eq15߰k}97?M5X;R.YE y昍c41"Nے+[ 6 u~쨮>fy/am5<+` gH@Vk>u/*xy"#(P6v8Ɋ&6cwk&䓞^xPZd`FݟLsXw3Inn'rܱV=K75y1sZ*YF< ʺh&Xl}KQgqޭ]* ;@#(rh/cztA붛f?SV'J;he̔h㨩,17=j/:dS+JjqT:llGvq^^[2\J(q&h{+;^Iݘ$`}F~=yrubORLvטxVUvlºoKb׿W7cK_k evL4yS=uWG;̓ OV|*,4KOM 5 A<;せ _f , p:ߥxgpbA5 פpy{'6 `MEpT3u o*F}t5x`Af$4,IM|n2M>"[^R EaC9`q*ްM<)9A9y|\w!>Z^oLۡ"m L[֮۟kH0ۺ6f#\zovtn䔀>Ϩ 0k`'[Jm|V8Kqc\N GzH*quqK\ J0f$rʫv/`HjH%?7}쉎 Z%m`h5y5j4( .ҙa~c4X֟u"e2:0ߘ?M㸲lrYwUƋ*NATe-67w$=iRǰjvZ{_X7^T?VfiX9 ֯ѭ,'p:^0"ZMSv0 Q^FoQ’K=\<ӕw3k\>23cx 1 >ruREr,@DrB<צfEFCF ~qwåN6ƭ7#K@HQ4|b/mFUn?ɧA,òSZ3|Kmᦁ@L}Gʹ-FD"+`ׯ]g TX ]M?AWp}%:m|TNNYty!#̖VB1#ε-jv`OKI[-d{?½ Z{;6?58ܰp}ob%%?6~J5c>zll0X>2E:U;a Ma+= <&N0P3Yf6Bw V\ S>۲I*r݆sUODg' OPENu{gؿ 5!.e1 |m Ty\˓af_eD7aU*1I8y?ʊJ)cF86QjخG,ĝaSdڼ'*IaSb$.N1g C;2: fy;k$gmc$w$۲WvG@|w1GJs$Pmr`vUCm bbH9%+ru/&};VJØ=CUDWIyҬ^E99SkOFefᶾ?ƯeJflk .-W!R"1ɴqjoiV2G.X, GS^8gޓ~Z||Ѕt{t>uw+ >Xy|V#o?`7 Y^ h5v$OWhF:}gԟ\T_NjZeIcwxe^}A-}5 n88>ZvwFR1l=Z*4] #8`zR9ƳJ%2|-GŗdZY;}ϵt>$Dž<1o-w;^,bH0<#:um%) 1 ?x{uY[9 (5":44e$hYԮOJqkپɼ?fHAS@$J3۪1G,v^Cܺ$$uQo p&#]Vc;r|Y6{6,FۗƉTrUN*qYXG _M~^ZWh;䬬-Ʋ Q 9:1{HaT6f"58icer=lC< VBwn*uvSymnM.;c5 :MʼWާulڍ(YRDsՐ GrPp6J̇a54JG B]+9-ϔ[n=0z}kى~t>r}=Gs\kű U1MA9U2wFZWlUpn'cS1@ ]-X 喓 I$8̛ZZRidǟ;?>^k59(`8dx~phLߍ6bMjR@͙^}C;|.ى;NL"?+7=?)bĊHH;_=hTvvvZPqmR0=k$*# jċZ2|e Tua],DڔHYQ#*xf`1L ?J=:;chgRڲ2RO4D[!zם~ѴRgJO_xJ{ֶ $:"^E;Eq1W_RYӾY9TO_oZЍŎ,6ԋ}ZG<#'I:V:{w> ?  -@ʥ}A56zf|Mǹwt4]^_ ñF*ܶp۱Icl{פScYKƠrMI~_ҥ@ 7b=q*Oz}+љ#Eh 0Z5{M*KPdz(Qu+K|Zsķp(F^3ǎ%]̽/{{Wl%c)]mܴ>wn<əv#|#];OS̑y!2x8ְ:z#Եc*RC@~q2e9K\!FypzTRdSYxuWI>K-#85-kKNN=6.=i6 d)5WB.`|@  (ٱq\BlIr~#r?r؆@FBz+2Z*.jpSIwFvrMU3ܞ"$z ukO JI!?82簯ŧODyؒTzk̚Eŏ.%Rc+ͼWJ]wH@;9ǮӬsHlָjZMZR< v:: ^&N@XKryXE?{_hZnhcok7ʅʱ >t:Sh+QmlG'䱩 իr+2OKv qp`kҴ-*J5m\W){f{3\AԀ~`8e¼EKT{y}IhSH^>d{.ۡ&OQGvEu''~51E10W?s-6= ?_2:) eo:OM98ʂߩ5/45]<.@mQ_;O"jWZ]ZO$!iO|S/J$#䷌zQmt!C ޱ'WW9gsM1󩔹f>*[p hjMLrW`$3+?iM.˟J.LoRf)S!0 ul}p+_Ko$䍯Mz/M9w3_1Mώq^S{Tz-՝-o#}ȋPe-y68;pF0q~"eot*moUN<.CGЏvk.s7 d?!?^ߍy;Lp֢19*ezgmKV!*7TyeBG8x4QA31ɮi!#+8*j_>G-K>d`ҬqYp54䃆ʕi} '0qKmc»Uvqti2F+կQRĀ3n^FzZXf*"2w 6Aqhr m$Z#굣|AH~}![HcVB׳˥-RJg;{)'^P.<[GubxQkAmj+60p:׫_9XV} ՘鹌_c5g1vOJϸ@3O&TW`GU #ݜ^q+FK,.rQpkc'zYme^d7s/.CxѨI |y[|KOQ t"Q:j^-8xyoO{c(?}\/ e%\wo?]z4csu/ZjX2.-H봌˃W[HJHNt~njI ̑Hxأua`y^ {'ǿǦxe3E W\~W3]RsrCjN?ZU#G„\{eem8SRb#XA'jS{_L}=?ϵKc-FC+&kX6#[ʧ޺; ef#W]wZv\< yQQ8+(IMp&i#8iiZՔU=x?*dHs3#R5>~my+|/c*:zk|tU߼D2@aQ26=Q`uB ryk%)dԈ隩}"u &*ۨ!S&wdmJ~YEPwmoeLȱU_yhnI-ûYI!2*ޝe[C1YZI9⬔9Gfϫ$ `w YIu0ڻ@?RYܭ7?39J{[Z*Y/qX/ xZ{E`T`ޕ=.mMCLdj5ī(&3TXc}5lL.T2#p*t\$ W@"ַS(rəjƬwWנ|*ò]Ȥ5ŇuyjXۍ Ekt(:Au|eOiǎ|b$Sjۃ2YbH<+޼}D=me?rzOm[MET/ 8\F6gZnQ +5[df"ϊX\QG&P+Z𜕗+ƻI˱"} vZc$Aj9;ִP3^iӰ+ºOv&Bf X pRYtSQ|o∌Nh{z#H_Z(UUF+-| 42CA+B>HG-(N@(kiЬc5jπ<#ﯡhw;{h^.Y0۟I?1^,vfCa\`-=YymnU~kQuk!ُۡn=kWĚ Dv:zHƽ¦+{+Q]GQEQEQE -92&޶hNM_F| ^ {[ϓ:*\ rpw/}? *u[e fS؊nœbQ}L!4f#3Cº惾piWw)$9)It -"񭟘|⣁RZwc+T1/3R,ՏYj}}γew~"5pz% ܘz=.{:"BG'?y$~nI- I9z=vmEjoqLkrOZCMnk*xQd|߭Y}ҠecߚC>wRLRi}Ʃμ_&I|C3s.Ys'd3u$rj>#)oo'm Uu!Эg}}G:׉#me ӏ保7eW_{mp }?oZ PN\"PQEg8QEQEQEQEQEf!GPE:H|G8x:ymJ] kǩ)8?j>+/#[?αqL$E\1ZksufyW:VG\*:mLpvAh3[Q3N?Z7 7A ǨWWM<}k;$As6=H3J@+ W[$RO`:=k|6vXsz]+%=73lYw ;p!'a ֣ml)oQє[:0C}+ki}+Gv}͏6s< 'lؿ_k[dO_{z6; W,M?-7_i=",j*`Nn`QE ( ( ( ( ( ( ( ( iV:^USm@/=vA>gķz{Fܿdِz %$mY}ܴw)x0 WT.0I]KFu|OO+"L qv¶0Fx1!"vV`-\#-ǣ' oý+Bž\ϵI#= iоc]TA#kCvC=)@xCkes|YOckx?Փ1ֺFsu>xRA8 _JYsGm62?3hGZ~|MzcZA1L({w~x†9/qbB\mkѨ1T"P(((((( endstream endobj xref 0 17 0000000000 65535 f 0000000008 00000 n 0000000073 00000 n 0000000119 00000 n 0000000332 00000 n 0000000369 00000 n 0000000507 00000 n 0000000596 00000 n 0000005027 00000 n 0000005139 00000 n 0000005254 00000 n 0000005374 00000 n 0000005482 00000 n 0000005610 00000 n 0000005686 00000 n 0000005814 00000 n 0000005890 00000 n trailer << /Size 17 /Root 1 0 R /Info 5 0 R >> startxref 26190 %%EOF Tips « Informasietegnologie
Language:
SEARCH

  • Recent Posts

  • Categories

  • Archives

Tips

« Older Entries
Newer Entries »

How to recognise a phishing e-mail

Tuesday, October 5th, 2021

We can’t warn you against every phishing e-mail– there’s a new variation every day. You are the only person who can protect yourself from phishing scams and identity theft. The only way to do this is to learn to recognise a harmful e-mail by paying attention and keeping an eye out for a few tell-tale signs.

phishme_how_to_spot_a_phishTypical characteristics

1. Well-known companies used as bait
These e-mails are sent out to thousands of different e-mail addresses and often the person sending them has no idea who you are. If you have no affiliation with the company the e-mail address is supposedly coming from, it’s fake. For example, if the e-mail is sent by ABSA, but you are a Standard Bank client. Also, see a list of types of companies generally used in phishing e-mails below.

2. Spelling and grammar
Improper spelling and grammar is a dead giveaway. Look for obvious errors. 

3. Lack of client information
Phishers use a generic greeting. For example, the e-mail greets you as “ABSA customer” or “Dear user”, etc. If the company was sending you information regarding your faulty account, they would mention your account details or name in the e-mail.  A company would go through the trouble to address a client by name and won’t ask you for your information. Banks have your information on their system.

4. Deadlines/Sense of urgency
Phishing e-mails demand an immediate response or stipulate a specific deadline, creating a sense of urgency and prompting you to respond before you’ve looked at the e-mail properly. For example,  demanding that you log in and change your account information within 24 hours or your account will be closed.

5. Malicious links
Although many phishing e-mails are getting better at hiding the true URL you are visiting, often these e-mails will show a URL that is unrelated to the company. Move your mouse over the link and look at the display address. Is this the website address of the company who seems to be sending the e-mail? If not, it’s clearly a phishing e-mail.

6. Attachments
Phishing e-mails occasionally include an attachment which contains malware. When opened, it will run and install a small programme on your PC, which hackers use to gain access to your PC and information. 

Typical phishing topics

• Account issues, such as accounts or passwords expiring, accounts being hacked, out-of-date accounts, or account information has to be changed.
• Credit cards expiring or being stolen, a duplicate credit card, credit card transactions, etc. 
• Confirming orders, requesting that you log in to confirm recent orders or transactions before a delivery can be made.
• Winning a prize or getting something for free. Both Woolworths and Pick ‘n Pay’s have been used in fake campaigns to lure people into providing personal details.

Company names phishers generally use

• Any major bank. ABSA and Standard Bank are both popular choices in South Africa.
• Insurance companies, for example, Outsurance.
• Internet service providers
• Apple or Microsoft claiming your account has been suspended.
• E-mail providers, e.g. Gmail or Yahoo
• SARS. Especially at this time of year. (We’ve had a few of these.)
• DHL or any delivery company claiming they have a package for you.
• Your company’s medical aid, for example, Discovery
• Your company’s IT department
• Casinos and lotteries
• Online dating websites
• Popular websites such as Amazon, Facebook, MySpace, PayPal, eBay, Microsoft, Apple, Hotmail, YouTube, etc.

A few tips to keep you safe

• Never follow links in an e-mail you’re uncertain of. Rather visit the page by typing the address of the company in your browser. For example,  instead of clicking on the “ABSA URL” in the e-mail, type http://www.absa.co.za in your web browser and log in at their official website.
• Never send personal information by e-mail. If a company is asking for your personal account information or claiming your account is invalid, visit the website and log in to the account as you normally would. If everything seems in order and there aren’t any urgent notifications from your bank, you should be fine.
• If you are still not sure about the status of your account or are concerned about your personal information, contact the company directly, either through an e-mail address provided on their website, over the phone or visit your local branch.
• Delete the e-mail and don’t click on links or fill in any information.
• If you’ve already divulged your information, immediately change your password or PIN and contact the institution to inform them of the breach.
• To report spam or phishing e-mails send an e-mail to sysadm@sun.ac.za with the subject SPAM with the suspect e-mail attached. IT system administrators will then be able to block the e-mail to protect other users.

[SOURCE: www.computerhope.com]

 

Email

Tags: , ,
Posted in E-mail, Security, Tips | Comments Off on How to recognise a phishing e-mail

How do I report phishing?

Tuesday, October 5th, 2021

You’ve received a suspicious email, what should you do with it? Firstly, don’t click on any links. But just as important, send it to us so we can prevent more staff and students falling prey to the scam. We encourage our customers to submit potential phishing examples for review. Using these submissions, the Cyber Security Incident Response Team (CSIRT) can learn from the analysis of these messages. This collectively helps to improve the level of virus and spam detection.

What is phishing?

Phishing attacks are designed to steal a person’s login and password details so that the cyber criminal can assume control of the victim’s social network, email, and online bank accounts. Seventy percent of internet users choose the same password for almost every web service they use. This is why phishing is so effective, as the criminal, by using the same login details, can access multiple private accounts and manipulate them for their own good. 

More on how to recognise a phishing email. 

Report phishing

On the ICT Partner Portal:

*Spam or phishing examples must be sent in either.EML or .MSG format as an attachment and must not be forwarded. This ensures the original email can be analysed with its full Internet message headers intact. Alternatively, use the mail application to save the email (usually located under File | Save As) as an .EML or .MSG format to a folder location, and attach the saved file to a new email.

Email

Tags: , , , ,
Posted in phishing, Security, Tips | Comments Off on How do I report phishing?

To meet or not to meet …

Monday, October 4th, 2021

Due to the current working-from-home situation we are likely to spend more time either in a teams meeting or on a Zoom call. Those working from home might have experienced a sharp increase in the number of virtual meeting invites since lock down started last year.

 We are either bouncing from one meeting to the other or struggling to schedule meetings, trying to establish who’s available and who’s not. This might be a short-term overreaction to the lack of other communication channels and social contact, but it could get in the way of productivity and efficiency.

Productive meetings are ones where you need to share expertise and the topics discussed require synchronous collaboration – where people need to be live at the same time, if not the same place. It is also helpful if you are dealing with conflict or need to build closer relationships.

On the other hand, if there’s no clear outcome, the topics are irrelevant, the outcome could be delivered without a meeting or you have no active role except to listen, then you may want to decline the meeting invitation. Typically, if we look at meeting content 40% of meetings are not necessary at all.

If you accept meeting invitations by default, particularly those without an agenda, you are saying that what the other person wants to talk about is a better use of your time than your own work.

Declining meetings can be a challenge to existing meeting agendas and fixed ways of working, but discuss the necessity of a meeting with your meeting leader. This could open up a discussion in your team about which topics you need to discuss and which are not important. Below is an infographic decision tree which might help you or your colleagues reconsider scheduling a meeting.

Take this opportunity to improve your meetings, save yourself time and improve on working towards a productive environment.

SOURCE: https://www.wrike.com/blog/meeting-infographic-decision-tree/

[ARTICLE BY MANDY WANZA]

 

 

 

Email

Tags:
Posted in Connectivity, News, Tips | Comments Off on To meet or not to meet …

New e-waste bins at IT

Monday, October 4th, 2021

 As part of the campus “Going Green” project Facilities Management will be placing e-waste bins at selected spots on campus. We encourage staff and students to use these bins for any non-asset e-waste.

Two of these yellow bins (see example right) will also be located at IT. A bin will be placed at the IT HUB by the entrance and a second one will be placed at the IT Main building in Hammanshand Rd at the service entrance (facing IT the door on your right) Both bins will be just inside the buildings by the doors. 

WHAT IS E-WASTE?

Electronic waste (e-waste) or Waste Electrical and Electronic Equipment (WEEE) are the terms used to describe old, end-of-life or discarded appliances using electricity. It includes computers, consumer electronics, batteries etc. which have been disposed of by their original users.  More on e-waste.

We encourage all staff and students to use these bins for any non-asset e-waste. Bins will be serviced by Wasteplan and weekly inspections will be made by the university’s Wasteplan site supervisor to assess when a collection is needed.

For assistance and enquiries please email fmhelpdesk@sun.ac.za.

 

Email

Tags: ,
Posted in Green IT, News, Notices, Tips | Comments Off on New e-waste bins at IT

Remember to check your Junk Email folder

Monday, August 30th, 2021

To ensure that staff and students aren’t exposed to malicious phishing or spam emails our system administrators and security team had to enable a stricter spam filter earlier this year as added protection.

A spam filter assigns every message, received and sent, a spam confidence level based on the likelihood that the message is spam. Depending on its level an inbound message may be relayed directly to the user’s Junk Email folder. The filter looks at certain criteria contained in the email it rates, for example too many hyperlinks or a suspicious file attached. Tweaking the filter can be tricky – we don’t want you to miss important emails, but at the same time it’s our responsibility to protect you and all our staff from harmful attacks. 

For this reason, it’s important that you regularly look in your Junk Email folder in case the spam filter might have relayed it there. 

The main purpose of Microsoft Outlook’s Junk Email Filter helps is to reduce unwanted email messages in your Inbox. Junk email, also known as spam, is moved by the filter away to the Junk Email folder. This is done at an institutional level by Microsoft (as mentioned above), but you can also flag or “un”flag messages from a person or company as Junk email.

How to change your spam filter’s preferences.
How to tag an email as junk mail.
How to report spam or junk email to Microsoft. (downloadable PDF-document) 

If you have any questions, please log a request on the ICT Partner Portal.

Email

Posted in E-mail, Notices, Tips | Comments Off on Remember to check your Junk Email folder

« Older Entries
Newer Entries »
 

© 2013-2025 Disclaimer: The views and opinions expressed in this page are strictly those of the page author(s) and content contributor(s). The contents of this page have not been reviewed or approved by Stellenbosch University.