%PDF-1.3 1 0 obj << /Type /Catalog /Outlines 2 0 R /Pages 3 0 R >> endobj 2 0 obj << /Type /Outlines /Count 0 >> endobj 3 0 obj << /Type /Pages /Kids [6 0 R ] /Count 1 /Resources << /ProcSet 4 0 R /Font << /F1 8 0 R /F2 9 0 R /F3 10 0 R /F4 11 0 R >> >> /MediaBox [0.000 0.000 612.000 792.000] >> endobj 4 0 obj [/PDF /Text ] endobj 5 0 obj << /Creator (DOMPDF) /CreationDate (D:20250717134814+00'00') /ModDate (D:20250717134814+00'00') /Title (Report 07-2025) >> endobj 6 0 obj << /Type /Page /Parent 3 0 R /Annots [ 12 0 R 14 0 R ] /Contents 7 0 R >> endobj 7 0 obj << /Length 4415 >> stream 0.702 0.800 0.816 rg 34.016 34.016 543.969 723.969 re f 1.000 1.000 1.000 rg 45.266 324.884 521.469 421.850 re f 0.773 0.773 0.773 RG 0.75 w 0 J [ ] 0 d 45.641 325.259 520.719 421.100 re S 0.773 0.773 0.773 rg 61.016 340.634 m 550.984 340.634 l 550.984 341.384 l 61.016 341.384 l f 0.200 0.200 0.200 rg BT 61.016 693.716 Td /F1 14.4 Tf [(HOW DO I REPORT PHISHING?)] TJ ET 0.400 0.400 0.400 rg BT 61.016 664.909 Td /F2 9.0 Tf [(Posted on )] TJ ET BT 104.045 664.909 Td /F3 9.0 Tf [(May 10,2021)] TJ ET BT 156.578 664.909 Td /F2 9.0 Tf [( by )] TJ ET BT 171.086 664.909 Td /F3 9.0 Tf [(IT Communications)] TJ ET 0.153 0.153 0.153 rg BT 61.016 637.420 Td /F4 9.0 Tf [(You've received a suspicious email, what should you do with it? Firstly, don't click on any links. But just as important, send )] TJ ET BT 61.016 626.431 Td /F4 9.0 Tf [(it to us so we can prevent more staff and students falling prey to the scam. We encourage our customers to submit )] TJ ET BT 61.016 615.442 Td /F4 9.0 Tf [(potential phishing examples for review. Using these submissions, the Cyber Security Incident Response Team \(CSIRT\) )] TJ ET BT 61.016 604.453 Td /F4 9.0 Tf [(can learn from the analysis of these messages. This collectively helps to improve the level of virus and spam detection.)] TJ ET BT 61.016 584.464 Td /F1 9.0 Tf [(What is phishing?)] TJ ET BT 61.016 564.475 Td /F4 9.0 Tf [(Phishing attacks are designed to steal a persons login and password details so that the cyber criminal can assume control )] TJ ET BT 61.016 553.486 Td /F4 9.0 Tf [(of the victims social network, email, and online bank accounts. Seventy percent of internet users choose the same )] TJ ET BT 61.016 542.497 Td /F4 9.0 Tf [(password for almost every web service they use. This is why phishing is so effective, as the criminal, by using the same )] TJ ET BT 61.016 531.508 Td /F4 9.0 Tf [(login details, can access multiple private accounts and manipulate them for their own good.)] TJ ET 0.373 0.169 0.255 rg BT 61.016 511.519 Td /F4 9.0 Tf [(More on how to recognise a phishing email.)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 61.016 510.368 m 237.092 510.368 l S 0.200 0.200 0.200 rg BT 61.016 488.892 Td /F1 11.7 Tf [(REPORT PHISHING)] TJ ET 0.153 0.153 0.153 rg BT 61.016 468.244 Td /F1 9.0 Tf [(On the ICT Partner Portal:)] TJ ET 0.153 0.153 0.153 RG 85.866 451.071 m 85.866 451.483 85.696 451.893 85.404 452.185 c 85.113 452.476 84.703 452.646 84.291 452.646 c 83.878 452.646 83.469 452.476 83.177 452.185 c 82.885 451.893 82.716 451.483 82.716 451.071 c 82.716 450.659 82.885 450.249 83.177 449.957 c 83.469 449.666 83.878 449.496 84.291 449.496 c 84.703 449.496 85.113 449.666 85.404 449.957 c 85.696 450.249 85.866 450.659 85.866 451.071 c f BT 91.016 448.255 Td /F4 9.0 Tf [(Go to)] TJ ET 0.373 0.169 0.255 rg BT 115.532 448.255 Td /F4 9.0 Tf [(https://servicedesk.sun.ac.za/jira/servicedesk/customer/portal/6/create/115)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 115.532 447.104 m 412.649 447.104 l S 0.153 0.153 0.153 rg 0.153 0.153 0.153 RG 85.866 440.082 m 85.866 440.494 85.696 440.904 85.404 441.196 c 85.113 441.487 84.703 441.657 84.291 441.657 c 83.878 441.657 83.469 441.487 83.177 441.196 c 82.885 440.904 82.716 440.494 82.716 440.082 c 82.716 439.670 82.885 439.260 83.177 438.968 c 83.469 438.677 83.878 438.507 84.291 438.507 c 84.703 438.507 85.113 438.677 85.404 438.968 c 85.696 439.260 85.866 439.670 85.866 440.082 c f BT 91.016 437.266 Td /F4 9.0 Tf [(Fill in your information and add the email as an attachment. Your request will automatically be logged on the )] TJ ET BT 91.016 426.277 Td /F4 9.0 Tf [(system.?)] TJ ET BT 61.016 406.288 Td /F1 9.0 Tf [(*Spam or phishing examples must be sent in either.EML or .MSG format as an attachment and must not be )] TJ ET BT 61.016 395.299 Td /F1 9.0 Tf [(forwarded. This ensures the original email can be analysed with its full Internet message headers intact.)] TJ ET BT 61.016 384.310 Td /F4 9.0 Tf [(Alternatively, use the mail application to save the email \(usually located under File | Save As\) as an .EML or .MSG format )] TJ ET BT 61.016 373.321 Td /F4 9.0 Tf [(to a folder location, and attach the saved file to a new email.)] TJ ET 0.400 0.400 0.400 rg BT 61.016 354.832 Td /F2 9.0 Tf [(Posted in:Phishing,Security,Tips | Tagged:Malware,Phishing,Report Phishing,Report Spam,Spam | With 0 comments)] TJ ET endstream endobj 8 0 obj << /Type /Font /Subtype /Type1 /Name /F1 /BaseFont /Helvetica-Bold /Encoding /WinAnsiEncoding >> endobj 9 0 obj << /Type /Font /Subtype /Type1 /Name /F2 /BaseFont /Helvetica-Oblique /Encoding /WinAnsiEncoding >> endobj 10 0 obj << /Type /Font /Subtype /Type1 /Name /F3 /BaseFont /Helvetica-BoldOblique /Encoding /WinAnsiEncoding >> endobj 11 0 obj << /Type /Font /Subtype /Type1 /Name /F4 /BaseFont /Helvetica /Encoding /WinAnsiEncoding >> endobj 12 0 obj << /Type /Annot /Subtype /Link /A 13 0 R /Border [0 0 0] /H /I /Rect [ 61.0157 510.6862 237.0917 519.8437 ] >> endobj 13 0 obj << /Type /Action /S /URI /URI (http://blogs.sun.ac.za/it/en/2016/10/how-to-recognise-a-phishing-e-mail/) >> endobj 14 0 obj << /Type /Annot /Subtype /Link /A 15 0 R /Border [0 0 0] /H /I /Rect [ 115.5317 447.4225 412.6487 456.5800 ] >> endobj 15 0 obj << /Type /Action /S /URI /URI (https://servicedesk.sun.ac.za/jira/servicedesk/customer/portal/6/create/115) >> endobj xref 0 16 0000000000 65535 f 0000000008 00000 n 0000000073 00000 n 0000000119 00000 n 0000000305 00000 n 0000000334 00000 n 0000000472 00000 n 0000000561 00000 n 0000005028 00000 n 0000005140 00000 n 0000005255 00000 n 0000005375 00000 n 0000005483 00000 n 0000005610 00000 n 0000005734 00000 n 0000005862 00000 n trailer << /Size 16 /Root 1 0 R /Info 5 0 R >> startxref 5989 %%EOF Tips « Informasietegnologie
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Extra layer of security added to campus computers

Monday, August 2nd, 2021

Cyber crime is a constantly evolving field. Even though the majority of viruses were created as pranks, it’s essential to stay informed of the various risks that exist on the internet if you want to stay safe online. Here’s a breakdown of the basics: 

Malware, or malicious software, is a catch-all term for any type of malicious computer program. Malware is the most common type of online threat.

Ransomware is an emerging form of malware that locks the user out of their files or their device, then demands an anonymous online payment to restore access.

Adware is a form of malware that hides on your device and serves you advertisements. Some adware also monitors your behaviour online so it can target you with specific ads.

Spyware is a form of malware that hides on your device, monitors your activity, and steals sensitive information like bank details and passwords.

The world of cyber crime is very similar to that of technology. Every year, new trends, breakthroughs, and tools emerge.

You’ve probably noticed a Malwarebytes Threat Scan icon on your desktop or laptop (Figure 1). Don’t worry, this isn’t a brand-new type of malware. Stellenbosch University’s IT department has added an extra layer of security to campus computers.

Figure 1

Malwarebytes Incident Response is the trusted standard in automated endpoint remediation. Unfortunately, with the current environment, some malware will return after removal and Malwarebytes will prompt you to initiate a restart (Figure 2).

Figure 2

This is because the malware will sync to your browsers profile and will be synced back to your device after it has been removed.  If you are experiencing such daily prompts for restarts by Malwarebytes, we suggest that you log a request on the ICT Partner Portal for a technician to assist with further remediation.

[ARTICLE BY BRADLEY VAN DER VENTER]

Microsoft Teams performance tips

Tuesday, July 6th, 2021

Many SU staff members have experienced lost connections during a Teams meeting or sometimes have technical glitches such as poor or broken voice connections. With this short article, we provide some tips to ensure that your next Teams meeting has minimum disruptions. The tips are split into three categories:

  1. Good practices
  2. Preparing for a trouble-free meeting
  3. Steps to take if you experience a poor connection

The good practices include:

  1. Regularly shut down and restart your PC – at least once a day. The shut down and restart cleans the PC of processes taking up resources. A good habit is to shut down at the end of the workday, and start fresh in the morning.
  2. Regularly run updates, ensuring that the operating system and applications are up to date. This should happen almost automatically on University owned PCs.
  3. Regularly run virus checks.

Preparing for a trouble-free meeting – especially important if you are the host or presenter for a meeting:

  1. Close all unnecessary applications.
  2. Test if you have sufficient Internet bandwidth available. You can do this by running an Internet bandwidth test at Speedtest by Ookla – The Global Broadband Speed Test.
    For voice only and sharing images you need less than one MB/second. For sharing applications and using your webcam, you need between 1 and 2 MB/s.
    For video you preferably need 2 MB/s.
  3. Test if your PC has sufficient resources.
    For Windows 10 press Ctrl + Shift + Esc.
    For a Mac the equivalent is the Activity Monitor: Press Command+Spacebar to get the Spotlight search field. 
    Start typing “Activity Monitor.”
    The CPU usage percentage should be under 50% and memory usage below 60% before you start MS Teams.
  4. If your MS Teams app was open before a meeting, quit and start MS Teams again at least 10 minutes before your meeting.
    To do this right click the Teams icon on the task bar and Quit, then start again.

5. If you share your Internet with other users (e.g. at home), ensure that the others know and do not hog the Internet connection. (e.g. do not play video, stream content, run updates).
Turn the camera off and use audio only if  the speed test or PC resources tests did show limitations.

6. If you are the host or presenter and have doubts about your Internet connection, rather work from your office on campus where you are unlikely to run into limitations. Use Ethernet (a cable connection to your router) rather than Wi-Fi if you have Ethernet available.

7. Have a second device with Microsoft Teams as a standby, e.g. a mobile phone with an LTE data connection. Practice switching devices so that you are familiar with how it works before you host a meeting.

Steps to take if you experience a poor connection:

  1. Turn the camera off if it was on.
  2. Turn off incoming video: (last item under the three dots menu).
    You will still be able to see shared screens and comments.

3. Switch to another device as a last resort, for example MS Teams on your mobile phone or tablet.

Adjust your font size

Wednesday, April 7th, 2021

Are the characters in your emails suddenly substantially smaller than a year or two ago? Not? Then you are clearly still too young. For the rest of us – you know who you are, I see you squinting at your screen – there is a solution.

We all know you can change the font of your text in Outlook, for example. The only problem is that the receiver on the other end will have to also read your email in Tahoma size 16. Ideally you should only use a font size of 11 or 12 whether you work in a Word document, in Teams or compile an email. Instead of changing the default font in your applications, there’s another way. 

  1. If you are working on a laptop or tablet with a touch-pad you can access the Text Zoom function by stretching two fingers away from each other. This will activate the zoom function and whatever you read on the screen will be enlarged.
  2. If you are not working on a laptop or don’t have a touch-pad, open a new email (or reply to one) go to Format Text on your Outlook menu bar and select the Zoom option. It will give you the option to enlarge the text up to 200%. (See below) 

        3. The same can be done if you have a mouse with a scroll wheel button to adjust text zoom level (see below)

      4. Not all apps support the Text Zoom by using the touch-pad or Ctrl + mouse wheel. Here is another method for Windows 10 if you want to change the size of text, apps & other items for all Windows apps, other than just Outlook & MS Teams.  Just right-click anywhere on your desktop. Select Display Settings and choose the % you want to enlarge it with.

If you are still struggling you are welcome to log a request for one of our technicians in the ICT Partner Portal.

FindTime add-in for meetings

Wednesday, April 7th, 2021

If the responsibility of organising meetings often falls on your shoulders you will know that it could be a challenge to find a time which works for everyone. Fortunately Microsoft has found the solution with one of their Office365 ad-ins.

FindTime is an optional add-in which simplifies the process of finding the appropriate date and time for a meeting between colleagues. It’s particularly useful when there are attendees from non-SU, external companies. 

With FindTime the organiser creates a voting poll where the available dates and times are listed. The attendees can then vote for the times and dates which suit them best. 

When the poll is compiled the following functions are also available:

  • to create the meeting automatically as soon as everyone agrees on a time and date;
  • to immediately book the date in your diary;
  • to receive updates on the voting poll when someone votes; 
  • to close the voting poll so that no other times can be suggested and 
  • verification by PIN. 

The FindTime add-in can be installed in Outlook 365 (for web-based email, the Outlook client or Apple OSX). If external people are invited to the meeting it’s not necessary for them to use Outlook – everything is done through a link sent by FindTime.

You can install FindTime yourself from the Microsoft website or log a request on the ICT Partner Portal for one of our technicians. 

[ARTICLE BY ARLO KOEN]

SUNLearn support for students

Thursday, April 1st, 2021

Are you a Matie? Then you use SUNLearn.

Face-to-Face SUNLearn Support for students is now available at the IT Hub on Monday, Wednesday and Friday from 09h00-17h00.

Do you need assistance with:

  • SUNLearn access and log in issues?
  • Basic SUNLearn site navigation?
  • Accessing courses and course materials?
  • Knowing what to expect when your assessments are due?
  • Struggling to submit an assignment or find your Turnitin report?

Then set up an appointment today by sending an email to: angunge@sun.ac.za

We also offer weekly webinars for basic SUNLearn training for students on Tuesday and Friday at 18h00.

To make a booking for individualised SUNLearn assistance and support, please email angunge@sun.ac.za

 

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