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OFFICE 365: WHATS THE DIFFERENCE?)] TJ ET q 375.000 0 0 96.750 61.016 476.074 cm /I1 Do Q 0.400 0.400 0.400 rg BT 61.016 458.283 Td /F4 9.0 Tf [(Microsoft 365 vs. Office 365: Whats the difference?)] TJ ET BT 61.016 438.294 Td /F3 9.0 Tf [(There is a lot to be said for consistency in product names, but when you have dozens of products with multiple versions of )] TJ ET BT 61.016 427.305 Td /F3 9.0 Tf [(each, similar names can get confusing fast. Yes, Microsoft we are referring to you ...)] TJ ET BT 61.016 407.316 Td /F3 9.0 Tf [(Microsoft introduced Microsoft 365, a bundle of existing products under one license. The name is similar to the already )] TJ ET BT 61.016 396.327 Td /F3 9.0 Tf [(existing Office 365 \(and the recently renamed Dynamics 365\). In fact, a lot of people already inadvertently called Office )] TJ ET BT 61.016 385.338 Td /F3 9.0 Tf [(365 by the name of Microsoft 365.)] TJ ET BT 61.016 365.349 Td /F3 9.0 Tf [(So, its easy to see how the two products can be confused. It gets even more confusing when you learn Microsoft 365 )] TJ ET BT 61.016 354.360 Td /F3 9.0 Tf [(includes Office 365.)] TJ ET BT 61.016 334.371 Td /F3 9.0 Tf [(Let's break down the differences:)] TJ ET BT 61.016 314.382 Td /F4 9.0 Tf [(The Short Version)] TJ ET BT 61.016 294.393 Td /F3 9.0 Tf [(Office 365 is a cloud-based suite of productivity apps like Outlook, Word, PowerPoint, and more. Microsoft 365 is a bundle )] TJ ET BT 61.016 283.404 Td /F3 9.0 Tf [(of services including Office 365, plus several other services including Windows 10 Enterprise.)] TJ ET BT 61.016 260.445 Td /F4 9.0 Tf [(The Long Version)] TJ ET 0.200 0.200 0.200 rg BT 61.016 240.456 Td /F4 9.0 Tf [(OFFICE 365)] TJ ET 0.400 0.400 0.400 rg BT 61.016 220.467 Td /F3 9.0 Tf [(Office 365 is a cloud-based suite of apps and services centred around business productivity. 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It includes strong data security features on top of Windows 10 )] TJ ET BT 61.016 125.544 Td /F3 9.0 Tf [(Pro and Office 365.)] TJ ET 0.200 0.200 0.200 rg BT 61.016 105.555 Td /F4 9.0 Tf [(WHATS INCLUDED IN MICROSOFT 365 IN COMPARISON TO OFFICE 365?)] TJ ET 0.400 0.400 0.400 rg BT 61.016 85.566 Td /F3 9.0 Tf [(Both products come with the ability to have fully installed Office applications on tablets, phones and PCs, as well as the )] TJ ET BT 61.016 74.577 Td /F3 9.0 Tf [(web browser versions. You get 1TB of personal file storage, as well as business class email and calendars. 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L~[dGy@((cC7 zXmr6Pmovy# dy/.LM-ըVmvL1Ydan J2_D ]`:n YpxЌ.5620MqzĥCTOEUrC\66XF6p!g]ÆԟՈUKd3!Hm VkW{`L3kc5j :/.ٔy刬|(P%iľ@9rhd) b RO>^uBGٸvQTG$dkkMa(8NFMu`Bh:CAfn]+)Xg>jp*+\LZpt#1:lMIJ6 DK3^zhJ&ZԨi$E.k3h@ձF5.3G#Anwڨ`pdHrn'/aq=&&*ۓacrP raۑ bTn($g{)UiQKNc7<O Ɓ0xfLNiIK[#LhSA 8~s +HIgjz `0Q"DIyZ^/ꦣ9c3xPRa)7mkm흾QI=6'(H&؜cCh%ٵMHj: M=`$[F ^cPփRxf~֛ A@k~cVS]@1&-*B0JLN7p4JFPը<QNLY%04pƤTpwC O=\0R!%C1c &KwZՀ)fX#&AX7r)W+sιIHՕT"b0pFVU2AJb2 %FqM(P$p@mHiUka ?Ȩ>-1%-a#F5> endobj 20 0 obj << /Length 1575 >> stream 0.400 0.400 0.400 rg 0.773 0.773 0.773 RG 0.702 0.800 0.816 rg 34.016 34.016 543.969 723.969 re f 1.000 1.000 1.000 rg 45.266 608.833 521.469 149.151 re f 0.773 0.773 0.773 rg 45.266 608.833 m 566.734 608.833 l 565.984 609.583 l 46.016 609.583 l f 566.734 757.984 m 566.734 608.833 l 565.984 609.583 l 565.984 757.984 l f 45.266 757.984 m 45.266 608.833 l 46.016 609.583 l 46.016 757.984 l f 0.400 0.400 0.400 rg BT 61.016 749.193 Td /F3 9.0 Tf [(access to Skype for Business for instant messaging and video calling, as well as Microsoft Teams and other new tools like )] TJ ET BT 61.016 738.204 Td /F3 9.0 Tf [(Delve and Planner.)] TJ ET BT 61.016 718.215 Td /F3 9.0 Tf [(The differences begin with device management. Unlike Office 365, Microsoft 365 comes with a single console to manage )] TJ ET BT 61.016 707.226 Td /F3 9.0 Tf [(users and devices. You can also automatically deploy Office applications to Windows 10 PCs.)] TJ ET BT 61.016 687.237 Td /F3 9.0 Tf [(The security tools are also missing from Office 365. The alternative comes with the ability to protect data across devices )] TJ ET BT 61.016 676.248 Td /F3 9.0 Tf [(and secure access. You can also protect Windows 10 devices from risks such as malware with Windows Defender.)] TJ ET BT 423.463 656.259 Td /F3 9.0 Tf [([ARTICLE BY MANDY WANZA])] TJ ET BT 61.016 637.770 Td /F3 9.0 Tf [(Posted in:Apps,Training | Tagged:Microsoft 365,Microsoft Outlook,Office )] TJ ET BT 61.016 626.781 Td /F3 9.0 Tf [(365,Onedrive,Planner,Sharepoint,Skype,Teams,Windows Defender,Yammer | With 0 comments)] TJ ET endstream endobj xref 0 21 0000000000 65535 f 0000000008 00000 n 0000000073 00000 n 0000000119 00000 n 0000000361 00000 n 0000000398 00000 n 0000000533 00000 n 0000000622 00000 n 0000004787 00000 n 0000004899 00000 n 0000005006 00000 n 0000005122 00000 n 0000005242 00000 n 0000005369 00000 n 0000005467 00000 n 0000016143 00000 n 0000016270 00000 n 0000016368 00000 n 0000016965 00000 n 0000055528 00000 n 0000055593 00000 n trailer << /Size 21 /Root 1 0 R /Info 5 0 R >> startxref 57221 %%EOF Training « Informasietegnologie
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3 day online Excel course

Monday, May 3rd, 2021

Due to Covid restrictions training will still be hosted online through our training partner Stellietech.

The following course dates are available on Sun-e-hr for staff members to enrol.

10-12 May 2021
17-19 May 2021
5-7 June 2021
7-9 June 2021
2-4 August 2021

Should you be interested in attending you must please apply via the Sun-HR System by following the steps below:

>employee self-service
     >>training and development
             >>>learner home
                     >>>>Information Technology
                                >>>>>Online Excel course


Import Data and Navigate workbooks

  • Import Data from Text Files
  • Import Data from CSV Files
  • Search for Data
  • Navigate to workbook Elements

Format worksheets and workbooks

  • Modify Page Setup
  • Adjust Row Height and Column Width.
  • Customise Headers and Footers

Customise Options and Views

  • Customise the Quick Access Toolbar
  • Explore Workbook Views
  • Freeze Rows and Columns
  • Change Window View
  • Modify Basic Workbook Properties
  • Display Formulas

Configure Content for Collaboration.

  • Set a Print Area
  • Save in Alternative File Formats
  • Configure Print Settings
  • Inspect Workbook for Issues.

Manipulate Data in Worksheets

  • Use Special Paste Options
  • Use Autofill to Fill Cells
  • Insert and Delete Rows and Columns
  • Insert and Delete Cells

Format Cells and Ranges

  • Merge and Unmerge Cells
  • Alignment, Orientation, and Indentation
  • Use the Format Painter
  • Wrap Text Within Cells
  • Apply Number Formats



Error reporting FAQs

Wednesday, October 7th, 2020

How do I report an IT problem, request or enquiry?

Option 1
Log a service request on our ICT Partner Portal
 with the following information:

1. Description of problem
2. Telephone number
3. Room Number
4. Department and building
5. Asset number of computer, laptop, printer, etc.

Requests will be logged automatically and reference number sent via email.

For video instructions on how to log a request on the ICT Partner Portal, click here. More information on our Service Catalogue.

Option 2
Contact the IT Service Desk – 021 808 4367

We require username and asset number in order to assist OR leave a voicemail message.

How do I follow up on the IT request I have logged?

Whether you have called the IT Service Desk at 0218084367, sent an email to help@sun.ac.za or logged a request via the ICT Partner Portal at https://servicedesk.sun.ac.za you can do the following:

  1. Log in at https://servicedesk.sun.ac.za with your username and password.
  2. Select: Requests, My requests. The status of all the requests that you have raised will be displayed.

How do I follow up if I sent an email to help@sun.ac.za?

If you send an email to help@sun.ac.za it automatically logs a request on the IT Service Portal. You can check on the status of your request as follows:

  1. Log in at https://servicedesk.sun.ac.za with your username and password.
  2.  Select: Requests, My requests. The status of all your requests will be displayed.

How do I follow up on a request I reported by calling the IT Contact Centre?

If you call the IT Contact Centre, the service agent will log a request on your behalf on the IT Service Portal. You can check on the status of your request as follow:

  1. Log in at https://servicedesk.sun.ac.za with your username and password.
  2. Select: Requests, My requests. The status of all your requests will be displayed.

Can you follow up on a request emailing help@sun.ac.za again?

If your request have already been logged and you have a reference number, please do not send another email to help@sun.ac.za. This will log a second, duplicate request which will only clog up the system and cause confusion. The same goes for replying to emails from help@sun.ac.za. Rather click on the request number and add your comment on the system.

How do I add a comment to my request?

  1. Log in at https://servicedesk.sun.ac.za with your username and password.
  2. Select: Requests, My requestsThe status of all the requests that you have raised will be displayed.
  3. Click on the reference number of a request to see its details.
  4. Type your comment in the text box and click on Add. The comment will be added to the request. You can also add screen shots for clarification

What does the different status options mean?

WAITING ON SUPPORT =you are waiting for a response / feedback from IT regarding your request.

WAITING ON CUSTOMER =IT is waiting on a response / feedback from you regarding your request.

IN PROGRESS = your request is being attended to.

ESCALATED =your request is escalated for further investigation.

RESOLVED =your request has been resolved.

CLOSED = your request has been closed.



Online Excel training now available

Monday, June 15th, 2020

If you want to brush up on your Excel skills, we have just the solution for you. 

You can now do an online Excel course which covers all the content of Microsoft Office Excel 2019 needed to become internationally certified. It also aims to help with the navigation of Excel within the office 2019 and 365 environment.

The course takes place over four days and there are fixed training periods you can choose from. The next session takes place 24 to 27 August.

The only prerequisites are that you are computer literate, you have a desktop or laptop, Office365 and an internet connection.

To enrol for the course, you can register on SUN-e-HR. Browse to my.sun.ac.za, click on the SUN-e-HR tab and log in with your sun account. After logging in, you can go to
Training and development-> Learner Home->Information Technology and the Excel course will show there.

As soon as you’ve registered StellieTech, the company responsible for the training will contact you. Their trainers will follow along with your training progress and assist you to make sure you are on track throughout the programme.

The training material that will be covered is exactly the same as the material covered in StellieTech training centres. All aligned to the global industry standard and internationally accredited certification. On the platform, you will find their pre-assessments, training videos, practice simulations, post-assessments, and downloadable workbooks & follow along files. Everything is clearly laid out in the platform and very user friendly. 

More detailed information on the Excel-course.

Online survey tool for SU staff and students

Tuesday, May 12th, 2020


The web-based e-Survey service (SUNSurveys) is available to support academic staff and students of the University of Stellenbosch using online surveys for their academic research. SUNsurveys is also regularly used for staff opinion polls, voting and service delivery surveys.

Information Technology uses Checkbox as platform for our surveys. Checkbox is an intuitive survey creation tool with real-time reporting which allows for surveys to be customised. 

To register for use on Checkbox and send out official Stellenbosch University surveys, you can apply for the service online. More information on our Service Catalogue.

Once you have registered, support will be provided throughout to enable you to set up your survey, as well as training if needed. Additionally Checkbox has detailed help guides which will assist you will any potential problems you may encounter.

Take note that before you are allowed to send out a survey for research purposes, you will need institutional permission. Full information on the process can be found on the Information Governance website 

If you have any enquiries, please log a request on our ICT Partner Portal at ICT Partner Portal.

Free digital literacy training

Tuesday, October 1st, 2019

Our training service provider, StellieTech is currently offering a 3 Day Digital Literacy Course (see below for more detail on content, requirements, etc.)

The course is free to all SU staff, but space is limited, so register as soon as possible if you’re interested.

To register, go Sun e hr-> SUN Employee Self service-> Training and Development-> Learner Home-> Information Technology and the course will be listed there.



Duration: 3 Days

Recommended Prerequisites: Basic computer skills

Certificate of training: StellieTech Certificate of Completion

Assessments: Graded pre and post assessments between lessons.

Overview: This course aims to equip the learner with the knowledge and appreciation of the business environment and to empower them to be efficient and effective in the office.

Course Objectives:

·         Gain an insight into working with the internet and being able to use these skills in the workplace.

·         Learning how to be an effective assistant by using technology to enhance your productivity.

·         Computer training and basic tasks needed as a certified computer user.Course Information

Course Outline

Session 1: Working with the Internet

  • Internet
  • Navigation and Media Literacy
  • Browser Functionality
  • Rights and Usage
  • Email Clients
  • Calendaring
  • Communication Methods
  • Digital Citizenship

Session 2: Fundamental basics

  • Hardware
  • Internet Basics
  • Mobile Devices
  • Software Architecture
  • File and Software Management
  • Troubleshooting Basics

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