Frequently Asked Questions

How do I load printing and internet credits?

You must log on to User Admin using your university credentials. 

Follow this link: https://maties2.sun.ac.za/rtad4/useradm/

Alternatively, you can go to the cashiers next to Cups and Saucers and ask them to assist you.

How do I print from GERGA?

If you are using a computer in GERGA, you have to first log on to the Citrix desktop before sending documents to the printer. 

The app should be visible on the desktop when you turn the computer on.

Where do I go if I lost my student card and need a new one?

You need to go to the desk behind the cashiers situated next to Cups and Saucers.

 They will print a new card for you.

How do you register for parking?
Where do I go if I cannot register my devices on EduRoam?

You can go to IT support. 

Their offices are on the 1st floor of the Education building, in the same corridor as the Ukwanda rural school offices.

Where do I go if I need an access card for hospital?

You need to go to the desk behind the cashiers situated next to Cups and Saucers. They will print a card for you. 

You will have to take your card to the office on Lower Ground of Tygerberg Hospital, West Side. They will register the card for the hospital. 

These offices are only open on Tuesday’s and Thursday’s between 7:30am and 10:00am.

What is COB for?

COB is money you can load to your student account and use to buy food on campus. Companies that make use of COB include Vida, MyBrew, Spice and the convenience store.

How do I load COB on my student account?