Grievance Procedures
This is a brief over-view of WHAT problems can be sorted out by WHICH faculty member.
A general rule of thumb is: ask your class representative before you ask a faculty member. Start low and only escalate if you do not get help.
Your class representative is the OFFICIAL representative of the class. Therefore, if he or she contacts a faculty member, it is an official communication between the class and the member of staff.
Lecturer-Specific Matters
Types of problems: No slideshow on SUNLearn, something wrong in a slideshow, query about their in-class lecture, etc.
Who to speak to: FIRST = class representative (does he/she know about this issue?), SECOND = the lecturer involved (if the class representative could not help).
What will your class representative do?: Will enquire on behalf of the whole class, with the lecturer involved and give class feedback.
Problems with understanding of content?: Speak to the lecturer directly.
Module-Specific Matters
Types of problems: Timetable scheduling issues, lectures need to be swopped around, venue problems, test or examination dates, test or examination information.
Who to speak to: CLASS REPRESENTATIVE (almost all of the module-related concerns MUST go through your class representative), otherwise module chairperson and/or module secundus (vice-chairperson).
What will the class representative do?: Will enquire on behalf of the whole class, with the module chair and/or module secundus and give class feedback. If he/she is not successful, he/she will turn to the TAAC Chairperson for help.
Programme-Specific Matters
Types of problems: More generalised problems that are not specific to any one module.
Who to speak to: CLASS REPRESENTATIVE (again, almost all programme-related concerns MUST go through your class representative), otherwise Year Chair/Class Coordinator/Year Coordinator and if no success, then the Programme Coordinator.
What will the class representative do?: Will enquire on behalf of the whole class, with the Year Chair/Class Coordinator/Year Coordinator and give class feedback. If he/she is not successful in finding a solution to the problem, he/she will then contact the Programme Coordinator and then give further class feedback. If still not successful, he/she will contact the TAAC Chairperson for help.
Programme-Specific Procedures
Posters that are specific to each programme are listed below.
