Complaints Procedure

Anyone (student or staff member) who experiences any form of discrimination or harassment at the University may report their complaint to the Equality Unit within the Centre for Student Counselling and Development. The complaints procedure has several steps including:

Step 1: Lodge a face-to-face, confidential complaint with an anti-discrimination and harassment case coordinator. Students and staff at the Tygerberg Campus must schedule appointments with an anti-discrimination and harassment case officer who visits the Tygerberg Campus bi-monthly and when needed.
Step 2: Complete a preliminary case assessment and intake form with your case coordinator.
Step 3: Once your case coordinator has gathered all the incident information, separate confidential interviews with the complainant and respondent will be conducted.
Step 4: When all the information has been gathered, referrals (where applicable) will be made to internal University support services.
Step 5: The complainant will then be referred to advisors, who will make recommendations to the head of the Equality Unit. We strive to have this done within three working days of the complaint.
Step 6: Throughout the entire process the complainant will be informed of the progress of the complaint.

Unofficial complaints can be lodged via unfair@sun.co.za.

The Equality Unit’s services are rendered and complaint mechanisms provided in accordance with Stellenbosch University’s Policy on Unfair Discrimination and Harassment and applicable national legislation.